---
title: 'IT Helpdesk Technician at Xona Space Systems'
canonical: 'https://feeny.ai/job/it-helpdesk-technician-xona-space-systems-burlingame-9fykqy7gk9hb'
type: 'job'
last_seen: '2026-09-09'
---

# IT Helpdesk Technician at Xona Space Systems

- **Company:** Xona Space Systems
- **Location:** Burlingame, CA
- **Compensation:** $70k–$90k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/xona-space/cc336e79-8a9b-4f9d-a962-bb2fb514493b

## Job description

Xona is the navigational intelligence company bringing real-time, centimeter-level certainty to any device, anywhere on Earth.

With Pulsar – the world’s most advanced PNT satellite infrastructure in Low Earth Orbit – Xona will offer a future-proof, backwards-compatible global positioning system optimized for absolute precision, superior power, and robust protection.

## OVERVIEW

We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical support across our growing organization. You'll be the first point of contact for employees seeking IT assistance, supporting a hybrid Windows, Linux, and cloud-based environment while helping ensure a seamless technology experience for the entire company.

Working closely with our System Administrator, Network Engineer, and broader IT team, you'll troubleshoot hardware, software, networking, and identity-related issues, escalate complex problems when appropriate, and help improve internal IT operations as we continue to scale. This role is ideal for someone who enjoys solving technical challenges, providing outstanding customer service, and creating a positive support experience for employees in a fast-paced startup environment.

## WHAT YOU'LL DO

- Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
- Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
- Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
- Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
- Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
- Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
- Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
- Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
- Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
- Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
- Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
- Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.

## REQUIRED QUALIFICATIONS

- 2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
- Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
- Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
- Working knowledge of Linux operating systems and basic Linux administration.
- Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
- Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
- Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
- A collaborative, customer-first mindset with a passion for helping others succeed.

## PREFERRED QUALIFICATIONS

- Industry certifications such as CompTIA A+, Network+, Cisco CCNA, or similar.
- Experience supporting macOS environments.
- Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions.
- Familiarity with identity and access management, endpoint security, and device compliance.
- Experience working in a high-growth startup or rapidly scaling technology company.
- Experience with IT ticketing systems, knowledge base platforms, and IT asset management tools.

For U.S. Roles: To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States (i.e. Green Card holder), or other protected individual as defined by 8 U.S.C. 1324b(a)(3).

For U.K. Roles: To comply with U.K. regulations, this role requires Baseline Personnel Security Standard (BPSS) checks, and successful candidates must be eligible to obtain UK Security Clearance (SC).

For Canada Roles: Successful candidates must obtain and hold a security clearance at the reliability status level, and pass security assessment for the Canadian Controlled Goods Program (CGP) and ITAR.

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

## About Xona Space Systems

## Company Overview
- **One-liner**: Xona Space Systems is building Pulsar, a high-integrity positioning, navigation, and timing (PNT) constellation in Low Earth Orbit that delivers authenticated, centimeter-accurate services as a resilient alternative to GPS.
- **Entity Type**: Private (Series C – $170M raised ~April 2026)
- **Headquarters**: Burlingame, California, USA (also offices in Montreal, Canada and London, England)
- **Founded**: 2019
- **Founders**: Brian Manning (CEO), Tyler Reid (CTO), Adrien Perkins (VP of Engineering)

## Core Business
- **Primary industries**: Aerospace / Satellite Navigation, Defense & Critical Infrastructure, Autonomous Systems
- **Target customers**: B2B / B2G – enterprise, government, defense, autonomous robotics, construction, industrial IoT, and any application requiring resilient PNT
- **Mission**: “Unlock the potential of tomorrow’s technologies by providing the most robust and accurate navigation and timing services on Earth.”

## Products & Services
- **Pulsar Constellation**: A network of 258 small, software-defined satellites in LEO broadcasting secured, authenticated PNT signals. Offers native user accuracy at centimeter level and is designed to upgrade existing GPS devices via a software update.
- **Pulsar‑Verified Receivers & Simulators**: Certified hardware and test platforms for integrators. Includes reference designs and simulation tools.
- **Time Authentication Service**: A cryptographic layer that validates the origin and integrity of timing signals, providing resilience against spoofing and jamming.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (conflicting reports may exist; no official figure available)
- **Key Metric**: Total funding $327.53M (CB Insights); latest Series C closed ~April 2026 (amount $170M)
- **Notable Investors / Partners**: Not publicly disclosed (funding specifics unknown). Key partners include Murata (MOU for LEO navigation in industrial applications), the Government of Canada (R&D collaboration to strengthen timing resilience), and the National Research Council of Canada.
- **Growth Signals**: 
  - Successfully launched Pulsar‑0, the first commercially funded navigation satellite, now in orbit for one year (June 2026).
  - 11+ patents filed (encrypted navigation signals, wireless locating, etc.).
  - Active hiring in Burlingame, Montreal, and London; 828 employees on LinkedIn as of mid‑2026.
  - Collaboration with ISED, NRC, and DRDC to broadcast Canada’s official time signal (UTC(NRC)) from space.

## Competitive Advantages
- **First‑mover with a privately funded navigation satellite** – Pulsar‑0 set a precedent for commercial LEO PNT.
- **Authenticated signals** – Cryptographic security native to the signal provides spoofing/jamming resistance unmatched by traditional GPS.
- **Software‑defined satellites** – Rapid constellation scaling and in‑orbit updates at a fraction of legacy system cost.
- **Multi‑national timing broadcast** – Ability to carry multiple official time standards (US, UK, Canada) on a shared infrastructure, creating sovereign resilience for allies.

## Strategic Focus
- **Constellation deployment** – Scale from prototype (Pulsar‑0) to a full production fleet of 258 satellites.
- **Ecosystem enablement** – Grow partner network of receiver makers, chipset vendors, and integrators (e.g., Murata, government bodies).
- **Geographic expansion** – Establish a strong presence in Canada (Montreal) and the UK (London) while deepening relationships with allied governments.
- **Defense & critical infrastructure** – Pursue contracts that require autonomous, tamper‑proof PNT for military, aviation, and grid timing.

## Why Work Here
- **Impact** – Work on “a generational technology at startup speed”; decisions are pushed to the people closest to the work. Culture of ownership and rapid iteration.
- **Compensation** – Competitive salary, equity (ownership culture), 401(k) / Roth 401(k).
- **Benefits** – 95% of healthcare premiums covered for US employees (50% for dependents); HSA/FSA options; supportive parental leave (equitable); flexible time off.
- **Workplace** – Burlingame office with catered lunches twice a week, snacks, drinks, coffee. Roles also in Montreal and London (hybrid likely per location, but remote‑first not stated).
- **Culture** – Engineering‑driven, fast‑shipping, collaborative; team includes leaders from industry and academia.

## Sources
1. [xonaspace.com](https://www.xonaspace.com/)
2. [xonaspace.com/careers](https://www.xonaspace.com/careers)
3. [xonaspace.com/mission](https://www.xonaspace.com/mission)
4. [cbinsights.com](https://www.cbinsights.com/company/xonaspace)
5. [linkedin.com](https://www.linkedin.com/company/xona-space-systems)

## Other roles at Xona Space Systems

- [Technical Writer](https://feeny.ai/job/technical-writer-xona-space-systems-burlingame-f9aj5k2b8g88) — Burlingame, CA
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- [Software Development Engineer in Test](https://feeny.ai/job/software-development-engineer-in-test-xona-space-systems-burlingame-5s17a4hg3e6s) — Burlingame, CA
- [Director of Flight Software Engineering](https://feeny.ai/job/director-of-flight-software-engineering-xona-space-systems-burlingame-8893v6jvsyb9) — Burlingame, CA
- [Cloud Security Specialist – Platforms Engineering](https://feeny.ai/job/cloud-security-specialist-platforms-engineering-xona-space-systems-burlingame-2cw1wtrhjex7) — Burlingame, CA
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