---
title: 'IT Infrastructure Engineer at Adventus'
canonical: 'https://feeny.ai/job/it-infrastructure-engineer-adventus-manila-kgm7fne8fhet'
type: 'job'
last_seen: '2026-09-07'
---

# IT Infrastructure Engineer at Adventus

- **Company:** Adventus
- **Location:** Manila, Philippines
- **Work type:** remote
- **Posted:** 2026-06-05
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/adventus/eaa83c8b-e072-45ac-8312-a811ba4d96ce

## Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

## Key Responsibilities

IT Documentation Management Develop, maintain, and govern a centralized IT documentation repository covering infrastructure systems, network topology, server configurations, and asset inventories. Create and update standard operating procedures (SOPs), runbooks, technical guides, and architecture diagrams for all IT infrastructure components. Establish and enforce documentation standards, templates, and version control practices across the IT team. Conduct periodic reviews and audits of existing documentation to ensure accuracy, relevance, and compliance with organizational and regulatory requirements. Manage document lifecycle processes including creation, approval, revision, and archival. Infrastructure Operations Support Assist in the installation, configuration, and maintenance of servers, networking equipment, storage systems, and related infrastructure. Document change management activities, including system upgrades, patching schedules, and infrastructure modifications. Support incident management processes by maintaining accurate records of incidents, root cause analyses (RCA), and resolution steps. Collaborate with cross-functional IT teams to capture and translate technical knowledge into clear, structured documentation. Process & Compliance Ensure IT documentation aligns with ITIL frameworks, ISO 27001, or other relevant standards adopted by the organization. Support internal and external audits by preparing and presenting accurate, up-to-date documentation packages. Identify documentation gaps and proactively develop materials to address operational and compliance risks. Stakeholder Collaboration Liaise with system administrators, network engineers, security teams, and business units to gather technical information for documentation purposes. Provide guidance and training to IT staff on documentation tools, standards, and best practices. Prepare reports and dashboards on documentation coverage and status for IT management review.

## Requirements

Education Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related discipline. Relevant professional certifications such as ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent are advantageous.

## Experience

Minimum 1–3 years of experience in IT infrastructure, systems administration, or a related role. Demonstrated experience in producing technical documentation, SOPs, or knowledge base articles in a corporate IT environment. Exposure to ITIL-based service management practices is preferred. Technical Skills Strong proficiency in English language, both written and spoken. Proficiency with documentation and knowledge management tools Solid understanding of IT infrastructure components including servers, networking, virtualization, storage, and cloud services. Familiarity with diagramming tools such as Microsoft Visio, draw.io, or Lucidchart. Working knowledge of ITSM processes including change management, incident management, and asset management. Basic scripting knowledge (PowerShell, Bash, or Python) for automating documentation tasks is a plus. Soft Skills Exceptional written and verbal communication skills with an ability to translate complex technical concepts into clear, accessible content. Strong attention to detail and a methodical approach to organizing and maintaining information. Self-motivated with the ability to manage multiple documentation projects simultaneously. Collaborative team player who works effectively with technical and non-technical stakeholders.

## About Adventus

## Company Overview
- **One-liner**: Adventus is a leading provider of Information and Communications Technology (ICT) and cybersecurity solutions and services, helping organizations design, secure, and manage their IT environments.
- **Entity Type**: Private (bootstrapped – no disclosed funding)
- **Headquarters**: Singapore
- **Founded**: 2005
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industries**: ICT Services, Cybersecurity, Cloud Solutions, IT Infrastructure
- **Target customers**: B2B – small to large enterprises across multiple sectors (corporations, government, etc.)
- **Mission**: To build long-lasting relationships with customers by delighting them with innovative, customized value propositions complemented with high-quality professional services.

## Products & Services
- **IT Support Outsourcing Services**: 24/7 helpdesk, deskside support, and end-user IT management.
- **Cybersecurity Solutions & Services**: Threat detection, response, Security Operations Centre (SOC), and compliance (ISO 27001, Cyber Essentials certified).
- **Cloud Solutions & Services**: Cloud-first modern workplace, migration, and management.
- **IT Infrastructure Solutions & Services**: Enterprise network design, data centre relocation, and infrastructure management.
- **Managed Print Services**: Print equipment (copiers/printers) and document management.
- **Physical Security Solutions & Services**: CCTV surveillance, access control systems.
- **IP Telephony & Contact Centre Solutions**: Voice, IP telephony, and contact centre systems.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Annual revenue of USD 7.3M (LinkedIn estimate) – not from official audited filings
- **Notable Investors/Partners**: No external investors; strong network of technology partners (e.g., Microsoft, Cisco implied by services) but specific names not publicly listed
- **Growth Signals**:
  - Employee headcount: 180 (+11.5% YoY)
  - Operations in 13 countries (US, Malaysia, Australia, Vietnam, Hong Kong, etc.)
  - Named “Best IT Service Provider” for nine consecutive years (2018–2026)
  - Certified as a Great Place to Work® for 5 consecutive years (2021–2025)

## Competitive Advantages
- **Comprehensive one-stop ICT provider** covering everything from cabling to cybersecurity.
- **Multi‑ISO certifications** (ISO 9001, 22301, 27001) and Cyber Essentials – builds trust and compliance readiness.
- **Consistent industry recognition** (Best IT Service Provider 9 years, Great Place to Work 5 years).
- **24/7 global support model** with presence across 13 countries and 10 distributed workforce locations.

## Strategic Focus
- Expanding its footprint in cybersecurity and cloud-first modern workplace solutions.
- Continuous investment in employee learning and development (training programs, career mobility).
- Strengthening the Security Operations Centre (SOC) and Network Operations Centre (NOC) capabilities.
- Maintaining a people-first culture to attract and retain top technical talent in a competitive market.

## Why Work Here
- **Culture**: Certified Great Place to Work® for five years running – employees cite credibility, respect, fairness, pride, and camaraderie.
- **Growth opportunities**: Fast promotion, exposure to multiple business areas, and extensive learning & development programs for ambitious individuals.
- **Work environment**: Hybrid/office? Not explicitly stated, but roles span multiple countries; likely flexible. Shift roles exist (IT Support Engineer – Shift Schedule).
- **Perks**: Obsession with customer service translates to a supportive internal culture; employees feel “supported, inspired, and empowered to excel.”
- **Who they look for**: Passion for customer service, interest in tech innovation, entrepreneurial mindset, effective communication, and leadership potential.

## Sources
1. [adventus.com](https://adventus.com/) – Company overview, services, certifications, awards.
2. [adventus.com/about](https://adventus.com/about) – Mission, business units, values.
3. [adventus.com/careers](https://adventus.com/careers) – Careers page and qualities sought.
4. [linkedin.com](https://www.linkedin.com/company/adventus-asia-pte-ltd) – Employee count (180), revenue ($7.3M), growth stats, open positions.
5. [adventus.com/news](https://adventus.com/news-details/Great_Place_To_Work_2025) – Great Place to Work® recertification 2025.

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