---
title: 'IT Jr. Engineer - Support Technician at Lumos'
canonical: 'https://feeny.ai/job/it-jr-engineer-support-technician-lumos-daleville-8ddgjas6esta'
type: 'job'
last_seen: '2026-09-10'
---

# IT Jr. Engineer - Support Technician at Lumos

- **Company:** Lumos
- **Location:** Daleville, VA
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/lumosfiber/jobs/5414490008

## Job description

Lumos is now hiring a full-time IT Jr. Engineer – Support Technician who will be the go-to problem solver for our teams across all locations. In this dynamic role, you’ll provide both hands-on and remote technical support for PCs, printers, phones, and peripherals, as well as manage proprietary systems in Engineering, Telecom, and Corporate Security. You’ll serve as the first point of contact for technical issues, assess priority and ownership, resolve tickets, and escalate when needed—while offering Tier 2 expertise and guidance to our Helpdesk team.

This position plays a vital role in keeping our operations running smoothly at all times, including participating in a rotating on-call schedule to address critical after-hours issues. You’ll also manage user accounts, maintain documentation, provide application training, and support IT aspects of new projects, facility moves, and equipment setups. From installing edge network devices to mentoring teammates, you’ll help ensure Lumos stays connected and productive every day of the year.

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

- Provide on-site technical support, including resolving tickets, installing equipment, and relocating existing hardware to meet department or management needs.
- Deliver new PCs and equipment to remote locations, which may require long-distance travel or occasional overnight stays.
- Build or rebuild PCs, install new hardware or software, and add functionality through peripherals, test new equipment for compatibility with standard company systems.
- Install and configure hardware/software and provide basic end-user training on new tools.
- Respond to support calls and tickets, troubleshoot and resolve issues, or escalate to the appropriate department or vendor.
- Collaborate with software/hardware manufacturers to resolve compatibility or performance issues.
- Coordinate with repair vendors for equipment servicing and replacement; work with non-ITS teams to resolve proprietary or non-standard system issues.
- Provide technical guidance and field leadership to PC Technicians, assisting with complex problem resolution.
- Maintain and manage user accounts across internal and external systems, including password resets, rights management, and account security.
- Enforce security policies, investigate violations, and coordinate with Human Resources on policy-related matters when required.
- Oversee day-to-day operations and support for all IT equipment outside the Data Center, ensuring service levels for callback and resolution times are met.
- Manage project timelines, ensuring completion within allotted deadlines; make policy decisions and exceptions with management approval.
- Control system access, monitor inventory, and handle escalations or service complaints in the absence of management.

What You'll Bring:

- High school diploma or equivalent required; Associates degree preferred.
- 2+ years working as an IT Technician or in a similar technical support role.
- Proficiency in Microsoft networking and familiarity with Cisco networking.
- Experience working in a .NET environment.
- Strong knowledge of Microsoft Office applications.
- Logical hardware and software troubleshooting abilities.
- Proficiency in IP phone systems, iOS and Android devices.
- LAN/WAN troubleshooting skills.

What Makes You a Great Fit:

- Preferred Certifications:
- Microsoft Certified Professional (MCP) in Windows 11
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Strong customer service orientation with the ability to build positive relationships across teams.
- Basic project management skills, including task prioritization and meeting deadlines.
- Self-motivated and able to work effectively with minimal supervision.

Physical Requirements:

- Regular use of computers, phones, and standard IT equipment.
- The ability to move and transport equipment weighing up to 50 lbs.
- Frequent standing, walking, bending, and reaching during equipment installation or servicing.
- Travel to Lumos locations as needed, including occasional overnight stays.
- Work in office, field, and construction site environments in various weather conditions.
- Continuous use of vision, hearing, speech, and reasoning to perform job duties.

Benefits & Perks:

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.

Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

## About Lumos

## Company Overview
- **One-liner**: Lumos is a 100% Fiber Optic Internet provider and network infrastructure developer delivering high-speed connectivity to residential, business, and wholesale customers across the Southeast and Midwest United States.
- **Entity Type**: Private
- **Headquarters**: High Point, North Carolina, USA
- **Founded**: Not publicly available (the company has undergone a rebranding from previous entities; current operations date to at least the early 2020s)
- **Founders**: Not publicly available (current leadership team includes CEO Scott Mispagel, who succeeded founding-era CEO Brian Stading in 2026)

## Core Business
- **Primary Industry**: Telecommunications / Internet Service Provider (ISP) — specifically 100% Fiber Optic broadband infrastructure.
- **Target Customers**: Residential consumers, small-to-medium businesses (SMBs), enterprise organizations, multi-dwelling unit (MDU) property managers, and wholesale partners (e.g., T-Mobile Fiber).
- **Mission Statement**: To build lasting infrastructure that empowers everyone to thrive in a digital world — closing the digital divide and creating new opportunities for small towns and growing neighborhoods.

## Products & Services
- **Residential Fiber Internet**: Symmetrical, multi-gigabit speeds up to 8 Gigs with add-ons like cybersecurity and Total Home Wi-Fi. Designed for multiple users and devices with zero congestion.
- **Business Fiber Internet**: High-speed connectivity for cloud-based productivity, AI automation, and operations — from small startups to enterprise organizations, with long-term ROI focus.
- **Wholesale / Infrastructure**: Fiber backbone for T-Mobile Fiber, delivering high-capacity, ultra-reliable infrastructure across the Southeast and Midwest to power next-generation connectivity.
- **Community Partnerships**: Public-private partnerships with municipalities and the USDA’s Rural Utilities Service to bring fiber to underserved rural areas.

## Market Standing
- **Valuation**: Not publicly disclosed (private company).
- **Key Metrics**:
  - 475,000+ homes passed across 10 states (as of early 2026).
  - Goal to reach 3.5 million homes by the end of 2028, in partnership with T-Mobile Fiber.
  - 1,000,000+ homes connected (as of the most recent reporting).
  - 28,000+ homes added in a single public-private partnership in one state.
  - 700 employees and growing.
- **Notable Investors/Partners**: T-Mobile Fiber (wholesale partner); USDA Rural Utilities Service (public-private partnership).
- **Growth Signals**: Aggressive expansion — targeting 3.5M homes by 2028; active in 10 states (AL, FL, GA, IL, IN, KY, NC, OH, SC, VA); CEO transition in 2026 to Scott Mispagel signals scaling phase.

## Competitive Advantages
- **100% Fiber Optic Network**: Unlike many ISPs that use hybrid fiber-coaxial or DSL, Lumos is pure fiber, enabling symmetrical multi-gigabit speeds with high reliability.
- **Local, In-Market Presence**: Hires locally and invests in community causes, differentiating from larger national ISPs with remote customer service.
- **Wholesale Partnership with T-Mobile**: Provides a massive, capital-efficient expansion channel to reach millions of homes without bearing the full customer acquisition cost.
- **Public-Private Partnership Expertise**: Proven ability to secure federal and state grants (e.g., USDA RUS) to build in underserved rural areas, creating a defensible right-of-way and subsidy moat.

## Strategic Focus
- **Massive Network Expansion**: The top priority is scaling from ~475K homes passed to 3.5M by 2028, primarily through the T-Mobile Fiber partnership and continued public-private projects.
- **Rural & Underserved Markets**: Focus on small towns and growing neighborhoods where fiber is scarce, leveraging government subsidies and local partnerships.
- **Operational Scale-Up**: Building out the organization (headcount, processes, leadership) to support rapid infrastructure deployment and customer growth.
- **Sustainability**: Published a 2023 Sustainability Report; fiber is inherently more energy-efficient than copper/coaxial networks.

## Why Work Here
- **Mission-Driven Work**: Employees directly contribute to closing the digital divide and bringing high-speed internet to underserved communities — a tangible, meaningful impact.
- **Culture Highlights**:
  - "You’re not a number" — the company emphasizes seeing the person behind the position.
  - Open communication and leadership empathy are core values.
  - Growth and advancement are actively supported.
  - Employee expertise is respected and valued.
- **Benefits**: Health Insurance (Medical, Dental & Vision), Health & Flexible Savings Accounts (HSAs & FSAs), 401(k) Retirement Plan with Matching, Paid Time Off & Personal Days.
- **Work Environment**: Hybrid/office presence likely (roles listed include OSP Construction Project Engineers, IT Support, etc., indicating field and office work). The company is actively hiring across multiple states.
- **Growth Trajectory**: With a 3.5M home goal and 700+ employees scaling up, there is strong potential for career advancement as the company grows.

## Sources
1. [lumosfiber.com](https://www.lumosfiber.com/) — Official company site (products, values, coverage map)
2. [lumosfiber.com/about](https://www.lumosfiber.com/about/) — Leadership team, metrics, sustainability report, expansion goals
3. [careers.lumosfiber.com](https://careers.lumosfiber.com/) — Careers page (employee value proposition, benefits, open roles)
4. [careers.lumosfiber.com/about](https://careers.lumosfiber.com/about/) — Culture and values description
5. [linkedin.com/company/lumosfiber](https://www.linkedin.com/company/lumosfiber) — LinkedIn company page (open positions, headcount)

## Other roles at Lumos

- [Account Executive - MDU](https://feeny.ai/job/account-executive-mdu-lumos-united-states-of-america-2hcanxsp5tpg) — United States of America, United States
- [Manager - OSP Engineering](https://feeny.ai/job/manager-osp-engineering-lumos-high-point-xg67nd7hygfh) — High Point, NC
- [OSP Engineer](https://feeny.ai/job/osp-engineer-lumos-high-point-qh3kn9smk84s) — High Point, NC
- [Sr. Manager - Sales Support](https://feeny.ai/job/sr-manager-sales-support-lumos-united-states-of-america-ms9qmpqt6aa0) — United States of America, United States
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-beaumont-ewv4437nma8f) — Beaumont, TX
- [Manager - OSP Construction](https://feeny.ai/job/manager-osp-construction-lumos-beaumont-vbkk0ca5cy14) — Beaumont, TX
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-united-states-of-america-usa-kyy0zwthb23m) — United States of America Usa, TX
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-united-states-of-america-usa-x2hmq1sz8m4p) — United States of America Usa, TX
- [OSP Construction Project Engineer](https://feeny.ai/job/osp-construction-project-engineer-lumos-newburg-znk9sbj726y1) — Newburg, IN
- [Manager - OSP Construction](https://feeny.ai/job/manager-osp-construction-lumos-newburg-bmfdt7gwz5k9) — Newburg, IN