---
title: 'IT Lifecycle Management Lead at OpenLoop Health'
canonical: 'https://feeny.ai/job/it-lifecycle-management-lead-openloop-health-united-states-s10kr17jy059'
type: 'job'
last_seen: '2026-11-12'
---

# IT Lifecycle Management Lead at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-12
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.ashbyhq.com/openloophealth/bf81a7dc-3db4-4477-b18f-27e82257bfc8

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

A new hire's first day goes well or badly because of IT. When someone leaves, every hour of lingering access is a security and compliance risk. OpenLoop brings on many kinds of workers every week: W-2 employees, contracted clinicians, outsourced support teams in several countries, as well as various other users. Each one follows a different path today. We're hiring an IT Onboarding Manager to own the full identity and device lifecycle from offer to exit, make every path predictable, and automate as much of it as possible.

## What You'll Do

- Own the end-to-end IT lifecycle. Be accountable for every IT onboarding, getting employees to value in hours not days, role change and offboarding across all worker types, from HR or vendor intake through day-1 readiness and final deprovisioning.
- Make day one work, every time. Make sure every new hire has working accounts, the right access and a configured device before they start, and confirm they can log in on day one instead of assuming they can.
- Close access fast and cleanly on exit. Run offboarding so access is removed as soon as HR confirms the departure, devices are recovered, shared credentials are rotated, and every step leaves audit-ready evidence.
- Standardize intake. Work with HR, and BPO partners so every request arrives structured, complete and tied to a standard role-based access profile instead of a list of names.
- Automate the repeatable work. Partner with IT Systems Engineering to automate account creation, access assignment and deprovisioning, and measure what each automation actually saves.
- Run device logistics. Own laptop inventory, ordering, enrollment, shipping and returns for domestic and international hires. Keep returned devices refurbished and ready to reissue so new orders are only placed when needed.
- Keep it compliant. Tie application access to HIPAA training and role requirements, run periodic access reviews, and keep documentation ready for audits and client security reviews.
- Measure and report. Track day-1 readiness, time to provision, time to deprovision, error rates and request volume, and use the numbers to decide what to fix next.
- Keep the playbooks current. Maintain the SOPs and runbooks in Confluence, and train help desk technicians to run them consistently.

## Who You Are

You treat onboarding and offboarding as a product, not a pile of tickets. You notice when the same manual step happens fifty times a week and you remove it. You're comfortable working with HR, Security, vendors and executives, you follow up until the job is done, and you see access removal as critical - not admin work.

Required Qualifications

- 4+ years in IT operations, identity and access management, or end-user services, with direct ownership of onboarding and offboarding.
- Hands-on administration of an identity provider (Okta heavily preferred), including groups, lifecycle states and SSO-connected app provisioning.
- Experience with Apple device management (Kandji / IRU, Jamf or similar) and zero-touch enrollment through Apple Business Manager.
- Experience running lifecycle workflows in an ITSM or ticketing platform (Jira Service Management preferred).

## Preferred Qualifications

- Experience integrating an HRIS (Rippling or Workday) with an identity provider for automated provisioning.
- Scripting or automation experience (Okta Workflows, Python, APIs, or AI-assisted tooling).
- Experience with Google Workspace administration.
- Experience managing global device logistics vendors.
- Healthcare, telehealth or high-growth company experience.
- Relevant certifications (e.g., Okta Certified Administrator, Jamf / Kandji / IRU, ITIL Foundation).
- Working knowledge of HIPAA and access-control requirements in a regulated environment.

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

## Other roles at OpenLoop Health

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- [Chief of Staff (Legal)](https://feeny.ai/job/chief-of-staff-legal-openloop-health-united-states-8qykqhww7jk6) — United States
- [Senior Project Manager](https://feeny.ai/job/senior-project-manager-openloop-health-united-states-36rzpcngdawb) — United States
- [Supply Chain Specialist II](https://feeny.ai/job/supply-chain-specialist-ii-openloop-health-dallas-j0xddcc055xc) — Dallas, TX / HQ
- [Senior Manager,  IT Audit](https://feeny.ai/job/senior-manager-it-audit-openloop-health-united-states-a8104yrf3k2g) — United States
- [Chief of Staff to the CEO](https://feeny.ai/job/chief-of-staff-to-the-ceo-openloop-health-united-states-7fe5642qgp0d) — United States
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