---
title: 'IT Manager at Conviva'
canonical: 'https://feeny.ai/job/it-manager-conviva-foster-city-kgzkx8ty806a'
type: 'job'
last_seen: '2026-09-09'
---

# IT Manager at Conviva

- **Company:** Conviva
- **Location:** Foster City, CA
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-09
- **Apply:** https://www.conviva.ai/careers/job/7805227003?gh_jid=7805227003

## Job description

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

We are currently seeking a dynamic and experienced IT leader at Conviva. As the Manager of IT, you will play a pivotal role in overseeing and leading the IT function, ensuring the seamless operation, optimization, and continuous improvement of our systems and applications.

What Success Will Look Like:

- Drive the strategy, productivity, and growth of the IT team.
- Develop, enhance, and implement IT processes, create and maintain documentation for IT policies, including data security, data backup and retention, and acceptable use.
- Collaborate with cross-functional teams, providing strategic leadership to align IT initiatives with overall business goals.
- Own and execute the IT onboarding process for new hires, including setting up laptops, company credentials and accounts, and conducting IT orientations.
- Build strategic relationships between internal stakeholders and external vendors, ensuring smooth operation of applications and addressing technical issues.
- Create and manage budget plans and procurement strategy.
- Work closely with cross-functional teams to improve security, increase efficiency, or enhance user experience.
- Oversee the successful evaluation and testing of existing systems, and/or implementation of new systems for data security, cloud services, and endpoint management.
- Ensure IT compliance with regulatory requirements and industry standards, including maintaining readiness for ISO and SOC 2 audits.

Who You Are & What You've Done:

- 5+ years of proven experience as an IT Manager or similar role, preferably in the SaaS or software industry.
- Strong technical background with proficiency in software development methodologies, architecture, and technologies.
- Experience with the following tools: Google Workspace Admin, Office 365 Admin, GCP/AWS/Azure, OKTA Admin, Kandji Admin, MaaS3630 Admin, MSAD, Atlassian suite,, and Slack.
- Lead the successful implementation of Single Sign-On (SSO) solutions and confidently manage technical aspects of corporate domain rebranding, leveraging extensive experience with SSO protocols and platforms.
- Detail-oriented mindset with excellent problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and geographies.
- Project management skills and familiarity with Agile methodologies.
- Ability to understand and adapt to rapidly changing priorities pivoting from one task to other project-based tasks as needed
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit [www.conviva.ai.](http://www.conviva.com/)

The expected salary range for this full-time position is $160,000- $200,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location. To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit [www.conviva.ai.](https://www.conviva.ai/)

## About Conviva

## Company Overview
- **One-liner**: Conviva is a consumer-perspective analytics platform for the agentic era, using full-census client-side telemetry to provide real-time insights into digital experiences across apps, websites, and AI agents.
- **Entity Type**: Private (Privately Held) — $110M total funding across 7 rounds
- **Headquarters**: Foster City, California, United States
- **Founded**: 2006
- **Founders**: Dr. Hui Zhang, Dr. Ion Stoica, Aditya Ganjam, Jibin Zhan

## Core Business
- **Primary industry**: Digital Experience Monitoring (DEM), analytics, and software development
- **Target customers**: B2B — streaming platforms, media companies, and any organization running consumer-facing digital products (apps, websites, AI agents)
- **Mission**: "Reimagining consumer-perspective analytics" — turning every digital interaction into outcome-based intelligence that reveals how experiences truly perform and drive results

## Products & Services
- **Conviva Platform (Consumer-Perspective Analytics)**: A SaaS analytics platform that ingests full-census client-side telemetry (sensors on 99% of devices) and uses a patented stateful analytics engine to continuously analyze every session and conversation. It exposes behavioral patterns, connects them to business outcomes, and surfaces opportunities for improvement in real time. Supports apps, websites, and AI agents.
- **Digital Product Insights**: A new offering built for the agentic era, providing experience analytics for apps, websites, and AI agents — measuring outcomes, friction, and risk once AI is deployed in production.
- **Time-State Data Platform**: Conviva’s underlying data platform that enables explainable, real-time analysis of complex systems (originally built for video QoE, now extended to agentic AI).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of **$110M** (as of latest round)
- **Notable Investors/Partners**: Foundation Capital, Kalaari Capital, Notable Capital; also backed by multiple venture rounds and corporate investors. Partners include major streaming platforms (Fox, Peacock).
- **Growth Signals**:
  - 267 employees (+4.8% YoY) operating across 12 countries including India, China, UK, Spain, Brazil
  - Named a **Leader in Digital Analytics by G2 Winter 2026**
  - Recognized as a **Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring**
  - Processes **5 trillion+ events/day** with **12 billion+ metric computations/minute**
  - 7 billion+ sensors deployed on devices

## Competitive Advantages
- **Full-census, client-side telemetry** (not sampling) — every interaction is captured, providing a complete view of consumer experience
- **Patented stateful analytics engine** that connects behavioral patterns to outcomes in real time
- **Unmatched scale**: 99% sensor coverage on devices, handling trillions of events daily
- **Agentic AI readiness**: Extending its analytics to measure the behavior, efficiency, and failure modes of AI agents in production — a frontier few competitors address
- **Industry-first achievement**: Only intelligence layer that links consumer engagement patterns to business outcomes at any scale

## Strategic Focus
- **Expanding from video experience analytics into agent experience analytics** — measuring how effectively AI agents reach outcomes, how much friction they introduce, and where breakdowns occur across real customer interactions
- **Reducing data warehouse costs** by providing actionable intelligence that lowers the need for massive raw data storage
- **Improving MTTD (Mean Time to Detection)** and overall customer satisfaction for digital products

## Why Work Here
- **Culture highlights**: Values include "growth mindset," "ownership & urgency," "curiosity & desire to learn," "positive energy & intent," "eagerness to understand & solve customer problems," and "instinct to act & help." Emphasis on collaboration, accountability, and innovation.
- **Remote/hybrid/office policy**: Offices in **Silicon Valley (Foster City, CA)**, **Bengaluru, India**, and **Beijing, China**. The Bengaluru office features a "work-from-anywhere atmosphere" with active communal spaces and quiet zones; the Foster City HQ is an open workspace with sweeping views. Not explicitly remote-first, but flexible work environment is described.
- **Notable perks**:
  - Daily catered lunches, snacks, and beverages
  - Gym & shower facilities, bike storage, outdoor courtyard
  - EV charging stations
  - Shuttle service to Hillsdale Caltrain Station (Foster City)
  - Health insurance, wellness programs, retirement plans (varies by region)
  - Career coaching, internal leadership development, funding for personal/professional development
  - Corporate social responsibility: volunteer time off, donation matching
  - Inclusivity & belonging initiatives, cultural celebrations
- **Engineering culture**: Innovation-driven, working on big data streaming, real-time analytics, and AI agent measurement. Teams are technical (146 people in technical roles), with alumni going to Google, Amazon, Apple, Roku, etc. Talent sourced from top tech companies (Amazon, Google, New Relic, Akamai).

## Sources
1. [conviva.ai](https://www.conviva.ai/)
2. [conviva.ai/careers](https://www.conviva.ai/careers/)
3. [conviva.ai/conviva-leadership](https://www.conviva.ai/conviva-leadership/)
4. [linkedin.com/company/conviva](https://www.linkedin.com/company/conviva)
5. [conviva.ai/job-listings](https://www.conviva.ai/job-listings/)

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