---
title: 'IT Manager at inKind'
canonical: 'https://feeny.ai/job/it-manager-inkind-austin-h7ap0kz890tz'
type: 'job'
last_seen: '2026-09-04'
---

# IT Manager at inKind

- **Company:** inKind
- **Location:** Austin, TX
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/inkind/jobs/5412910008

## Job description

IT Manager

Location: Austin, TX — In Office, 5 days per week Department: Technology / Operations

## About inKind

inKind is transforming restaurant financing and customer engagement through a fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.

As we continue to scale, we're looking for an experienced IT Manager to own and evolve the technology experience for our employees. This is an opportunity to shape a growing IT function, improve how we operate, and build the systems and processes that will support inKind's next stage of growth.

## About the Role

This is a hands-on, player-coach role for someone who loves both building and operating.

You'll own corporate IT across employee technology, identity and access, endpoint management, SaaS applications, IT security, office technology, vendors, and employee support. You'll assess what's working today, identify gaps, introduce better systems and automation, and create scalable processes as the company grows.

We're looking for someone equally comfortable setting IT strategy, configuring an MDM policy, troubleshooting an employee issue, evaluating a vendor, or improving an onboarding workflow.

You'll also partner closely with our Platform Engineering and Security teams on areas requiring deeper infrastructure or security expertise.

## What You'll Own

- Own and continuously improve our internal IT environment.
- Support a predominantly macOS environment and manage MDM, endpoint security, patching, and device lifecycle.
- Administer Google Workspace, Microsoft 365, Slack, and other SaaS platforms.
- Own IAM, SSO/MFA, onboarding/offboarding, and employee access.
- Build scalable IT processes, documentation, service standards, and automation.
- Troubleshoot employee technology, office WiFi, connectivity, conference rooms, and remote access.
- Manage hardware, software licensing, vendors, contracts, and IT spend.
- Partner with Platform Engineering and Security on infrastructure, networking, and security initiatives.
- Lead and develop IT support resources as the company grows.

## What We're Looking For

- 5+ years of progressive corporate IT or IT operations experience.
- Experience building or significantly improving IT operations in a startup, high-growth, or rapidly changing environment.
- Strong hands-on experience with macOS and Google Workspace administration.
- Experience with MDM platforms such as Jamf, Kandji, Rippling, Intune, or Workspace ONE.
- Strong knowledge of IAM, SSO, MFA, endpoint security, and SaaS administration.
- Working knowledge of WiFi, DNS, DHCP, and connectivity troubleshooting.
- Experience managing vendors, hardware, software licensing, and IT spend.
- Strong communicator who is comfortable being both a leader and the person who jumps in to solve the problem.

We'd Be Especially Excited If You Have

- Built or scaled an internal IT function.
- Experience with Apple Business Manager, Ubiquiti/UniFi, Tailscale, or ITSM platforms.
- Experience supporting SOC 2, PCI, or similar compliance programs.
- Experience using scripting, APIs, automation, or AI to make IT more efficient.

## How You'll Make an Impact

Within your first year, we expect you to have:

- Created a clear, scalable operating model for internal IT.
- Improved the consistency and speed of employee onboarding and offboarding.
- Established accurate visibility into devices, assets, SaaS applications, licenses, and access.
- Strengthened endpoint, identity, and access controls.
- Improved the reliability of our Austin office technology environment.
- Reduced recurring support issues through better systems, documentation, and automation.
- Established meaningful IT service metrics and reporting.
- Built a roadmap for how the IT function should evolve as inKind continues to grow.

Who we are:

inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.

Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.

Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.

By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our [Privacy Policy](http://inkind.com/privacy). For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

## About inKind

## Company Overview
- **One-liner**: inKind is a hospitality fintech platform that lets diners earn 20% back at thousands of restaurants while providing growth capital to restaurant operators.
- **Entity Type**: Private (multiple funding rounds; $458.6M total funding)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2018 (company traces roots to a restaurant incubator started in 2013/2016)
- **Founders**: Not publicly disclosed

## Core Business
- Primary industries: Hospitality, Fintech, Restaurant Technology
- Target customers: B2B (independent restaurants and hospitality groups) and B2C (diners)
- Mission: “Support restaurants and connect consumers with experiences that enrich their everyday moments and commemorate their landmarks.”

## Products & Services
- **inKind App**: A mobile app that allows diners to pay their restaurant bill seamlessly and earn 20% back on every purchase. Users can also link their best dining rewards credit card to double dip. The app offers exclusive access to perks, offers, and events.
- **inKind Funding**: A unique funding model where inKind provides capital to restaurants in exchange for future credit. This model helps restaurants grow while creating a flywheel of diner engagement.
- **Gift Cards & Rewards**: High-dollar gift cards sold to guests, driving traffic to partner restaurants.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: Total funding of $458.6M across 12 rounds (LinkedIn data)
- **Notable Investors/Partners**: Partners include celebrated restaurant groups like José Andrés and Michael Mina, as well as thousands of independent restaurants nationwide. Specific investors are not publicly listed in available sources.
- **Growth Signals**: Over 4.5 million app store downloads, 75,000+ reviews with a 4.9 rating, $100 million rewarded to guests so far. Headcount grew 27.1% year-over-year to 140 employees. Active job postings increased 300% year-over-year. Expanding sales teams into multiple new cities (Phoenix, Charlotte, Minneapolis, etc.).

## Competitive Advantages
- **Win-Win Model**: Restaurants receive growth capital without traditional debt; diners earn meaningful rewards, creating a self-reinforcing ecosystem.
- **High User Engagement**: Exceptional app store rating (4.9) and large user base indicate strong product-market fit.
- **Curated Restaurant Network**: Partnerships with top-tier chefs and beloved local spots provide a differentiated dining discovery experience.
- **Data & Technology**: A dedicated engineering team (Senior React Native, Platform, Data Engineer AI) building a seamless payment and rewards platform.

## Strategic Focus
- **Geographic Expansion**: Actively hiring Account Executives for new markets (Phoenix, Charlotte, Tampa, San Diego, etc.) to grow the restaurant partner network.
- **Engineering & Product Investment**: Hiring senior software engineers (React Native, Platform) and a Data Engineer (AI) to enhance the app and data capabilities.
- **Security & Compliance**: Adding a Senior Director of Security & Compliance, signaling a focus on enterprise-grade infrastructure and regulatory readiness.
- **Operational Enablement**: A new Senior Director of Partner Operations & Enablement to scale restaurant partnerships.

## Why Work Here
- **Culture**: Collaborative, cross-functional environment with values like “Triple Win,” “Speak Up,” “Share a Meal,” and “Try. Listen. Iterate.” Emphasis on celebrating achievements and continuous learning.
- **Work Model**: Hybrid workspace in Austin, TX – employees typically on-site 3.5 days a week. Remote roles available for some sales positions.
- **Perks**: Daily company-provided lunches, unlimited snacks, dog-friendly office, free parking & fitness center, unlimited vacation policy, 401K plan, childcare policy & paid parental leave, short-term disability insurance, company-provided Apple devices.
- **Engineering Culture**: Modern tech stack (React Native, Braze, data engineering) with a focus on building a high-quality, scalable platform. The team is relatively small (35 product + tech employees), offering significant ownership and impact.

## Sources
1. [inkind.com/careers](https://inkind.com/careers)
2. [inkind.com](https://inkind.com/)
3. [job-boards.greenhouse.io/inkind](http://job-boards.greenhouse.io/inkind)
4. [builtin.com/company/inkind](https://builtin.com/company/inkind)
5. [linkedin.com/company/inkindcapital](https://www.linkedin.com/company/inkindcapital)

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