--- title: 'IT Manager at Maven AGI' canonical: 'https://feeny.ai/job/it-manager-maven-agi-boston-pnv4413pyttp' type: 'job' last_seen: '2026-09-05' --- # IT Manager at Maven AGI - **Company:** Maven AGI - **Location:** Boston, MA - **Compensation:** $150k–$180k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-05 - **Apply:** https://jobs.ashbyhq.com/maven-agi/081bef0b-e5d8-4ac7-a832-aad1434c9112 ## Job description ## COMPANY OVERVIEW Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information. That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not "savings if you use it well," but savings because the agent did the ticket instead of a person. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70–93% of interactions resolved autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories. ## POSITION OVERVIEW We're looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow. You'll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support. This is a highly visible, hands-on role. You'll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you'll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems. We're looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy solving problems, helping people, and creating an IT environment that feels seamless to employees. ***This role is based in our Boston office, with an in-office schedule Monday through Thursday and the flexibility to work from home on Fridays. ## WHAT YOU'LL DO - Help with owning day-to-day IT operations and employee support, serving as a go-to resource for hardware, software, access, connectivity, and other technology needs. - Manage employee onboarding and offboarding, including laptops, account provisioning, permissions, software access, and equipment collection. - Own identity and access management, including Okta and related systems, ensuring employees have appropriate and secure access to the tools they need. - Manage company devices and endpoints using Jamf Pro and related tooling, including provisioning, configuration, security policies, inventory, and troubleshooting. - Administer SaaS applications and internal systems, managing licenses, permissions, access, configuration, and vendor relationships. - Own office IT infrastructure, including WiFi and networking, conference rooms, Zoom and Google Meet setups, AV equipment, printers, and other workplace technology. - Troubleshoot and resolve employee IT issues with a high level of responsiveness, follow-through, and customer service. - Support security and compliance initiatives by maintaining strong device, access, and IT controls and ensuring systems and processes are appropriately documented and auditable. - Manage IT equipment and inventory, including purchasing, deployment, tracking, maintenance, and replacement planning. - Improve and automate IT workflows wherever possible, reducing repetitive work across onboarding, access requests, provisioning, and common support needs. - Maintain and expand infrastructure-as-code practices using tools such as Pulumi to make IT systems more consistent, scalable, and manageable. - Explore thoughtful uses of AI and automation to improve IT support and operations while maintaining appropriate human oversight. - Partner with teams across Maven, including People, Security, Engineering, Finance, and Workplace, to support employees and anticipate the company's evolving technology needs. ## WHO YOU ARE - You have 5+ years of experience in IT, IT operations, systems administration, systems engineering, or a related field, ideally within a fast-growing technology company. - You have experience owning or playing a significant role in the day-to-day IT function for an in-office or hybrid workforce. - You have strong hands-on experience with identity and access management, ideally Okta or a similar platform. - You have strong experience with device management, ideally Jamf Pro, and are comfortable supporting a primarily Mac environment. - You have experience administering a broad range of SaaS applications and employee technology systems. - You're comfortable troubleshooting across laptops, applications, identity and access, networks, conference rooms, and other workplace technology. - You have working knowledge of office networking and WiFi and can diagnose and resolve connectivity and performance issues. - You have experience supporting employee onboarding and offboarding and understand the importance of getting access, equipment, and security right every time. - You understand security and compliance fundamentals and have experience implementing or maintaining IT controls and policies. - You bring a strong service mindset and genuinely enjoy helping employees solve problems and have a great technology experience. - You're organized, responsive, and comfortable managing competing priorities in a fast-moving environment. - You're proactive and look beyond the immediate ticket or request to identify ways to improve the underlying process or system. - You're comfortable with automation and scripting and interested in using technology to make IT operations more efficient and scalable. ## HOW YOU SHOW UP - We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better. - We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes. - We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution. - We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. ## WHAT WE OFFER - 100% of medical, dental, and vision premiums covered for you, 80% for family - HSA and FSA plans available - Unlimited vacation and 100% paid parental leave - Free lunches, onsite gym, and commuter benefits for in-office employees - $1,000 home office stipend and $5,000/year for continuing education - Competitive salary, comprehensive benefits, and meaningful equity - ~120 people, built from zero in under three years, small enough that your work is visible, big enough to already be running at Dell- and Tripadvisor-scale Maven AGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included. Join us in changing the face of enterprise customer support. ## About Maven AGI ## Company Overview - **One-liner**: Maven AGI builds an enterprise-grade AI agent platform to automate and govern customer experience (CX) workflows across the full customer journey. - **Entity Type**: Private (Series B, $78M total funding) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2023 - **Founders**: Jonathan Corbin (CEO) and Sami Shalabi (CTO), both former executives from HubSpot, Google, and Stripe. ## Core Business - **Primary industry**: Enterprise AI / Customer Experience (CX) Automation - **Target customers**: Large enterprises in regulated industries (financial services, healthcare, legal, e-commerce) needing governed, scalable AI for customer support, sales, and operations. - **Mission or purpose**: To build Business AGI — enterprise AI that unifies systems, syncs functions, and orchestrates real-time action across the enterprise. ## Products & Services - **AI Agent Platform**: A comprehensive platform that deploys multimodal generative AI agents across chat, SMS, WhatsApp, email, help centers, and voice. Agents autonomously resolve customer questions using structured and unstructured knowledge, personalized data, and system integrations. - **AI Voice Agent**: Voice-based AI agent for handling phone-based customer interactions. - **AI Agent Designer**: Tool for customizing and designing AI agent behavior and workflows. - **Inbox & Knowledge Graph**: Unified inbox for agent handoffs and a knowledge graph that grounds AI responses in approved company data. - **Data & Insights**: Analytics and reporting tools to monitor agent performance, resolution rates, and customer satisfaction. - **Integrations**: Deep integrations with Zendesk, Salesforce, Freshdesk, and other major CX and CRM platforms. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Total Funding of **$78M** across three rounds: - Seed Round (Dec 2023): $8M - Series A (May 2024): $20M, led by M13 - Series B (Jul 2025): $50M, led by Dell Technologies Capital - **Notable Investors/Partners**: Dell Technologies Capital, Cisco Investments, SE Ventures, Lux Capital, M13, E14 Fund. - **Growth Signals**: - Headcount of ~90 employees (as of mid-2026), with monthly growth of +4.9%. - Achieved ISO/IEC 42001 certification (Feb 2026), the first international standard for AI management systems — a major differentiator for regulated enterprise sales. - Claims up to 93% of customer queries resolved autonomously and 10x faster resolution times. - Customer base includes publicly traded companies (Ibex, Tripadvisor, SS&C Technologies) and notable tech/legal/fintech brands (Clio, Rho, Check, Papaya Pay). - Active job postings: 35+ open roles (as of mid-2026), with a +169% quarterly increase in hiring. ## Competitive Advantages - **Enterprise Governance Focus**: ISO/IEC 42001 certified, with a suite of 9 independent security/compliance certifications. Built-in controls for prompt injection detection, data redaction, confidence-based escalation, and traceable audit logging — critical for regulated industries. - **Full-Journey Orchestration**: Unifies support, sales, and operations into a single AI operating layer, replacing siloed handoffs with context-aware workflows. - **Deep Integrations**: Pre-built connectors for major CRMs and helpdesk platforms (Zendesk, Salesforce, Freshdesk) without requiring system changes. - **Founding Team Credibility**: Founded by executives from HubSpot, Google, and Stripe, giving them deep domain expertise in both enterprise SaaS and AI. ## Strategic Focus - **Scaling Enterprise Sales**: Targeting large, regulated enterprises (financial services, healthcare) that require governed AI deployments. - **Security & Compliance Leadership**: Expanding compliance portfolio (ISO 42001, SOC 2, etc.) to remove barriers to adoption in risk-averse industries. - **Product Expansion**: Moving beyond pure customer support into sales and operations workflows, positioning as a "Business AGI" platform. - **Talent Acquisition**: Aggressively hiring across engineering, product, sales, and customer experience roles to support growth. ## Why Work Here - **Culture & Mission**: High-impact startup working on cutting-edge enterprise AI. The company describes itself as "inventing the future, one breakthrough at a time." - **Work Model**: Hybrid (Boston office growing), with a focus on in-person collaboration. - **Compensation & Benefits**: - 100% employee (80% family) medical, dental, vision coverage. - Unlimited PTO. - $5k annual home office budget. - $5k 401k match. - $300/month commuter benefits. - Continuing education budget. - Short/long-term disability, critical illness, and life insurance. - Dependent care benefits. - **Employee Rating**: 4.7/5.0 on LinkedIn (79 reviews), with strong scores across Work-Life (4.6), Compensation (4.6), and Culture (4.5). - **Team**: ~90 employees with a strong technical core (30% engineering). Notable talent sourced from HubSpot, Stripe, Salesforce, WalkMe, and ZoomInfo. - **Growth Opportunity**: Rapidly scaling company with 35+ open roles and a clear path to Series C; early employees have significant ownership and impact. ## Sources 1. [mavenagi.com](https://www.mavenagi.com/) 2. [linkedin.com/company/mavenagi](https://www.linkedin.com/company/mavenagi) 3. [cbinsights.com](https://www.cbinsights.com/company/maven-agi) 4. [pitchbook.com](https://pitchbook.com/profiles/company/523084-33) 5. [prnewswire.com](https://www.prnewswire.com/news-releases/maven-agi-achieves-isoiec-42001-certification-strengthening-enterprise-ai-governance-302388999.html) (ISO 42001 announcement) ## Other roles at Maven AGI - [Manager, Sales Development](https://feeny.ai/job/manager-sales-development-maven-agi-boston-ws8y9chczb35) — Boston, MA - [Principal Solutions Architect](https://feeny.ai/job/principal-solutions-architect-maven-agi-boston-12tewfegv1yz) — Boston, MA - [Senior Solutions Engineer](https://feeny.ai/job/senior-solutions-engineer-maven-agi-boston-ymy3vrmvfarg) — Boston, MA - [Senior People Operations Manager](https://feeny.ai/job/senior-people-operations-manager-maven-agi-boston-wxggrnzcpqmr) — Boston, MA - [Group Product Manager, Integrations](https://feeny.ai/job/group-product-manager-integrations-maven-agi-boston-5m2qr6rtj9qq) — Boston, MA - [Senior GTM Growth Engineer](https://feeny.ai/job/senior-gtm-growth-engineer-maven-agi-boston-b7paajvepztd) — Boston, MA - [Senior Customer Experience Manager (CXM) – Strategic](https://feeny.ai/job/senior-customer-experience-manager-cxm-strategic-maven-agi-united-states-6358ns0erh8e) — United States - [Senior Accounting & Finance Manager](https://feeny.ai/job/senior-accounting-finance-manager-maven-agi-united-states-e7hhayzbe62n) — United States - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-maven-agi-boston-y2xjpqzzgwpy) — Boston, MA - [Senior DevOps Engineer](https://feeny.ai/job/senior-devops-engineer-maven-agi-boston-bcsg28vfmwxx) — Boston, MA