---
title: 'IT Office Support Specialist at Humanoid'
canonical: 'https://feeny.ai/job/it-office-support-specialist-humanoid-canada-vancouver-21k731b9f1qp'
type: 'job'
last_seen: '2026-09-10'
---

# IT Office Support Specialist at Humanoid

- **Company:** [Humanoid](https://feeny.ai/companies/humanoid)
- **Location:** Canada Vancouver, Canada
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-13
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/humanoid/e959fe42-931b-47d8-bc21-4d54d4e60add

## Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we’re growing the team to take it even further.

## About The Role

We're hiring an IT Office Support Specialist to join our operation team based in our Vancouver office. As an IT Office Support Specialist, you will be the primary IT presence in Vancouver, ensuring a fast, reliable, and user-friendly technology experience across both the office and the lab environment. You will support day-to-day IT needs, lead the rollout of endpoint management tooling, manage hardware procurement and asset records, and help build the foundations of a scalable IT infrastructure — all while working closely with a technical team that values autonomy and pragmatic solutions. This is not a role for someone who defaults to "that's not in the runbook." You will work alongside engineers and developers who expect IT to be a partner, not a gatekeeper. The right person will earn trust by delivering value quickly, communicating clearly with highly technical colleagues, and identifying improvements proactively — while staying aligned with the broader IT team's policies and direction. You will report to the IT Office Support Manager and work in close coordination with the wider IT and Cyber teams across London, Boston, and Vancouver. As Humanoid continues to scale, there may be occasional opportunities to travel to other office locations in support of IT initiatives, office setups, or broader team collaboration.

## What You’ll Do

- User Support & Service Quality:
- Serve as the primary IT point of contact for the local office, delivering responsive L1/L2 support for engineers, developers, and operational staff.
- Resolve issues across laptops, workstations, lab equipment connectivity, meeting rooms, AV systems, and general IT infrastructure.
- Adapt your communication style to the audience — from firmware engineers troubleshooting a workstation to operations staff needing a quick fix.
- Proactively identify recurring issues and propose improvements before they become problems.
- Endpoint Setup & Enrollment:
- Prepare, configure, and enroll Windows, macOS and Linux (Ubuntu) endpoints following defined runbooks.
- Own the local rollout of JumpCloud MDM — including device enrollment, policy configuration, compliance verification, and ongoing health checks.
- Support device lifecycle tasks: onboarding, offboarding, imaging, and configuration.
- Maintain accurate asset records and device assignments in Jira Assets.
- IT Procurement & Asset Management:
- Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to fulfil equipment needs efficiently.
- Maintain up-to-date asset inventory across laptops, peripherals, AV equipment, and networking hardware.
- Track device lifecycle and flag refresh or replacement needs proactively.
- Ensure accurate records for all IT assets within Jira Assets, supporting audit and compliance requirements.
- AV & Meeting Room Support:
- Own the day-to-day reliability of local meeting rooms and conferencing equipment.
- Troubleshoot and maintain AV hardware including screens, cameras, microphones, and room controllers.
- Support configuration and operation of room-based conferencing systems, with Google Meet as the primary platform and Zoom Rooms and Microsoft Teams as secondary.
- Network & Office Infrastructure:
- Perform basic networking tasks including patching, VLAN assignment, and port testing.
- Support office and lab network hardware under guidance from the wider IT and networking team.
- Ensure cabling, power, and connectivity across both the office and lab environments remain well-maintained and documented.
- Work collaboratively with engineering teams who manage lab-specific infrastructure, supporting visibility and security without disrupting existing workflows.
- Operational Excellence:
- Follow and contribute to defined processes for incident, request, and change handling within Jira Service Management.
- Maintain IT areas, storage, and tooling in a clean, organised, and operational state.
- Support office technology moves, setups, and reconfigurations as the team grows.
- Document common procedures, knowledge articles, and runbooks to support a scaling IT function.

## What We're Looking For

- 2+ years of experience in IT support or office-based technical support roles (L1/L2).
- Strong hands-on capabilities across Windows, macOS and Linux (Ubuntu) endpoints — including configuration, enrollment, and provisioning.
- Solid understanding of MDM/EMM platforms and endpoint management principles — hands-on experience with any major solution (Jamf, Intune, JumpCloud, or similar) is valued over familiarity with a specific tool.
- Confident working with highly technical users — engineers and developers who expect IT to understand their environment and communicate at their level.
- Proactive problem-solver who looks beyond standard procedures to identify better outcomes, while remaining aligned with team-wide policies and security standards.
- Comfortable operating in ambiguity — able to make sound decisions independently where processes are still being defined, and escalate where needed.
- Good understanding of AV and meeting room systems — setup, troubleshooting, and day-to-day maintenance across any major conferencing platform (Google Meet, Zoom Rooms, Microsoft Teams, or equivalent).
- Basic networking knowledge: switch ports, VLANs, cabling, and diagnostics.
- Experience managing IT hardware procurement requests and maintaining asset registers.
- Proficiency with a ticketing and ITSM platform (Jira Service Management, ServiceNow, Freshdesk, or similar), including asset management workflows.
- Strong working knowledge of Google Workspace, ideally including administration.

Bonus Qualifications:

- Prior experience in a fast-growing startup or scale-up environment.
- Familiarity with lab or engineering environments — understanding of how technical teams use and depend on their infrastructure.
- Exposure to security observability tooling or experience supporting IT security initiatives in collaboration with a Cyber team.
- Experience supporting specialist engineering software (e.g. CAD, simulation, or firmware development toolchains).

## What We Offer

- Comprehensive extended health benefits starting on your first day, including fully paid medical and dental, virtual care, employee and family assistance, and worldwide emergency medical support.
- Meaningful time off to rest and recharge: 23 days of annual leave (accrued), 15 days of paid sick leave, and paid company holidays.
- Competitive equity: stock options with meaningful upside as we scale.
- Free daily catered lunch, snacks, and drinks in‑office.
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics.
- Freedom to influence the product and own key initiatives.

For this role in Vancouver, the expected base salary range is $80,000–$100,000 CAD per year; your placement in that range depends on how your experience maps to our internal leveling.

## About Humanoid

## Company Overview
- **One-liner**: Humanoid builds commercially scalable, safe, and reliable humanoid robots designed to automate labor-intensive industrial tasks across warehousing, logistics, manufacturing, and retail.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: London, United Kingdom (HQ) with offices in Cambridge, MA, USA; Burnaby, BC, Canada; and additional presence in Germany, Georgia, and the UAE.
- **Founded**: 2024
- **Founders**: Artem Sokolov (CEO & Founder)

## Core Business
- **Primary industry/industries**: Robotics Engineering, Humanoid Robotics, Industrial Automation, Artificial Intelligence
- **Target customers**: B2B / Enterprise — industrial sectors including retail, e-commerce, third-party logistics (3PL), manufacturing, and automotive.
- **Mission or purpose statement**: “Empowering humanity by building the most reliable, safe, and helpful humanoid robots.” The company aims to free people from repetitive, dangerous, and tedious work, allowing them to engage in more creative and meaningful activities.

## Products & Services
- **HMND 01 Alpha Wheeled**: A robust industrial-grade wheeled humanoid robot designed for material handling, pick-and-place, and visual inspection in warehouses and factories. Prioritizes reliability, low total cost of ownership (TCO), and minimal maintenance.
- **HMND 01 Alpha Bipedal**: A bipedal humanoid robot for more complex environments requiring advanced locomotion, navigation of confined spaces, and higher dexterity. Features human-level manipulation speeds and walking speeds up to 1.5 m/s.
- **KinetIQ**: An AI framework for orchestrating fleets of humanoid robots across both wheeled and bipedal platforms, enabling centralized control and task optimization.
- **Modular Garments**: Exchangeable protective “garments” that allow HMND 01 robots to adapt to different use cases and environments, minimizing contamination and collision damage while enabling functional customization.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total funding of **$50 million** (Seed round closed October 2025, with 1 lead investor).
- **Notable Investors/Partners**: Strategic partners include leading global companies in AI, cloud computing, and research. Specific partner names are not publicly listed on the website, but the company highlights collaboration with commercial partners to scale deployment.
- **Growth Signals**:
  - Headcount grew **139.2% YoY** to ~182 employees (as of mid-2026), with 65 active job postings.
  - Opened offices in London, Boston, and Vancouver within its first year.
  - Team includes talent recruited from major robotics and AI firms: Sanctuary AI, Boston Dynamics, Dyson, Arrival, Ocado Technology, 1X, Wayve, Apptronik, and Brain Corp.
  - Focus on initial target sectors representing a combined $12 trillion in annual payroll and 250 million workers.

## Competitive Advantages
- **Human-centric design**: The world is already designed for humans, so humanoids can seamlessly integrate into existing environments without costly redesign.
- **Modularity**: HMND 01’s hardware/software modularity enables multi-task performance and easy repurposing, reducing the need for specialized robots.
- **Reliability & low TCO**: Prioritizing hardware and software stability over raw performance to deliver industrial-grade robustness suitable for mass commercialization.
- **KinetIQ fleet orchestration AI**: Proprietary framework for managing mixed fleets of wheeled and bipedal robots, differentiating from competitors focused on single-form-factor robots.
- **Experienced leadership**: CEO Artem Sokolov previously scaled a family manufacturing business into a billion-dollar enterprise (EY Entrepreneur of the Year 2021). The CTO, Jarad Cannon, has extensive experience translating research into deployment-ready robotics systems.

## Strategic Focus
- **Near-term (2027)**: Deploy robots for physical tasks in manufacturing, warehousing, logistics, and retail — tackling repetitive, dangerous, and tedious manual work.
- **Medium-term (2029)**: Expand into the service sector, targeting the 70-80% of the global economy that will be services, with a focus on assisting an aging population (1.4B people over 60).
- **Long-term (2031+)**: Enter households as assistants and companions, potentially revolutionizing everyday life across 3.5 billion homes.
- **Core strategy**: Partner with leading global companies in AI, cloud, and research for technology development, and with commercial partners for scaled deployment. The company believes the humanoid TAM will reach $38 billion by 2035 and $1 trillion by 2050.

## Why Work Here
- **High-growth environment**: Company grew headcount by 139% in a single year, indicating rapid scaling and opportunity for career advancement. 65+ open roles suggest strong hiring momentum.
- **Talent from top robotics firms**: Team includes alumni from Boston Dynamics, Sanctuary AI, Dyson, Ocado Technology, Arrival, Wayve, and others — offering a deep learning and collaboration environment.
- **Technical focus**: Engineering and technical roles represent 38% of the workforce, with senior-level hires at 23% of the team. The company emphasizes hardware, AI, machine learning, and control systems.
- **Mission-driven**: Clear purpose to automate undesirable, unsafe, and repetitive work — appealing to candidates who want to make a tangible societal impact.
- **Global presence**: Offices in London (HQ), Cambridge (USA), and Burnaby (Canada), plus operations in 16 countries — offering potential for international mobility and remote collaboration.
- **Innovation culture**: Described as a place where engineers and researchers “move from demo to deployment” and “not just in the lab.” The CTO emphasizes building systems that perform in the real world from day one.
- **Office/Hybrid policy**: Not explicitly stated, but the company has physical offices in three countries and a distributed team across 16 nations — likely supports hybrid/remote with in-office collaboration for engineering roles.

## Sources
1. [thehumanoid.ai](https://thehumanoid.ai/)
2. [thehumanoid.ai/about-us/](https://thehumanoid.ai/about-us/)
3. [thehumanoid.ai/team/](https://thehumanoid.ai/team/)
4. [thehumanoid.ai/careers/](https://thehumanoid.ai/careers/)
5. [LinkedIn Company Page](https://www.linkedin.com/company/humanoidai)
6. [Jobs.ashbyhq.com/humanoid](https://jobs.ashbyhq.com/humanoid)

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