--- title: 'IT Operations & Case Management Specialist at Blueprint Technologies' canonical: 'https://feeny.ai/job/it-operations-case-management-specialist-blueprint-technologies-remote-hmyq8d79zfkz' type: 'job' last_seen: '2026-10-25' --- # IT Operations & Case Management Specialist at Blueprint Technologies - **Company:** Blueprint Technologies - **Location:** Remote - **Work type:** remote - **Posted:** 2026-10-24 - **Last confirmed live:** 2026-10-25 - **Apply:** https://job-boards.greenhouse.io/bpcs/jobs/8319786 ## Job description ## About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology. Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams. At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build. Bring your perspective. Raise the standard. Build what matters. In This Role You will support infrastructure capacity operations by managing incoming requests through a case tracking system, ensuring each request is complete, accurate, and routed to the appropriate owner. This role focuses on escalation triage, data validation, queue management, and operational reporting in a high-volume environment. You will resolve routine cases by following established procedures, track outstanding actions, maintain accurate records and budget trackers, and prepare weekly metrics on request volumes, backlogs, and escalations. You will also identify recurring issues and recommend process improvements. All capacity allocation decisions, exception approvals, and policy determinations remain with authorized internal personnel. ## Responsibilities - Review, triage, prioritize, and route incoming infrastructure capacity requests through a case management system. - Validate request details, including identifiers, product SKUs, regions, core counts, and other required information. - Follow up with requestors to obtain missing or incorrect information and ensure cases meet established requirements. - Resolve routine cases in accordance with documented procedures and service guidelines. - Identify urgent, complex, or out-of-process requests and escalate them to the appropriate owner with clear summaries and supporting details. - Maintain accurate case records, budget trackers, capacity logs, and related operational documentation. - Use Microsoft Excel to reconcile data, maintain tracking spreadsheets, and prepare recurring operational reports. - Coordinate with account teams and capacity owners to track outstanding actions and support timely case closure. - Prepare case queues, meeting notes, and action items for team working sessions and operational reviews. - Report on request volumes, backlog aging, triage timeliness, escalation trends, and record accuracy. - Identify recurring issues, process gaps, and opportunities to improve queue management and operational procedures. - Follow established processes and escalation guidelines without making independent capacity allocation or policy decisions. ## Qualifications - Associate or bachelor's degree in business management, economics, finance, accounting, or a related field. - 2–4 years of experience in operations coordination, service desk support, case management, or a similar request-based environment. - At least 2 years of experience using ticketing or case management systems to triage, route, update, track, and close requests. - At least 2 years of experience using advanced Microsoft Excel features, including lookup functions, pivot tables, and data reconciliation. - At least 1 year of familiarity with Microsoft Azure fundamentals, including compute resources, virtual machine families and SKUs, and geographic regions. - Strong analytical, logical reasoning, and critical-thinking skills, with the ability to identify data inconsistencies and recognize patterns. - High attention to detail when reviewing request information, validating records, and maintaining tracking systems. - Clear written communication skills, including the ability to request missing information and prepare concise escalation summaries. - Ability to follow established procedures, exercise sound escalation judgment, and recognize when a request requires additional review. - Strong organizational and stakeholder coordination skills, including the ability to manage competing priorities and track actions through completion. - Ability to work independently on routine tasks while seeking guidance when requests fall outside established procedures. ## Preferred Qualifications - Experience with Azure DevOps; familiarity with ServiceNow, Jira, or similar ticketing and case management platforms is also valuable. - Familiarity with cloud infrastructure, capacity planning, compute resources, virtual machines, and infrastructure operations. - Microsoft Azure Fundamentals (AZ-900) certification or equivalent foundational Azure knowledge. - Experience supporting high-volume request queues, operational escalations, or service delivery workflows. - Background in cloud operations, IT support, supply chain operations, or resource and capacity coordination. - Experience maintaining budget trackers, reconciling operational data, and producing weekly performance reports. - Demonstrated ability to identify recurring issues, improve procedures, and streamline operational workflows. - Experience working with cross-functional stakeholders in a structured, process-driven environment. This is a remote role. Salary Range At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $28–$32/hr.  Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate’s qualifications and could fall outside the stated range. ## Benefits Blueprint believes that healthy, supported employees do their best work. Eligible employees have access to a comprehensive benefits package that may include: - Medical, dental, and vision coverage - Flexible Spending Account (FSA) - 401(k) retirement plan - Competitive paid time off - Parental leave - Professional growth and development opportunities Benefits and eligibility may vary based on role, employment status, and location. ## Equal Employment Opportunity Blueprint Technologies, LLC is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital or familial status, military or veteran status, citizenship status, or any other characteristic protected by applicable law. Applicant Accommodations If you need a reasonable accommodation to participate in any part of the application or interview process, please contact recruiting@bpcs.com. ## About Blueprint Technologies ## Company Overview - **One-liner**: Blueprint Technologies is a data intelligence firm that helps enterprises maximize cloud investments through AI-powered optimization, governance, and data modernization, with a strong focus on the Databricks ecosystem. - **Entity Type**: Private (funding not disclosed) - **Headquarters**: Bellevue, Washington, United States - **Founded**: 2013 - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Data intelligence, cloud cost optimization (FinOps), AI/ML, data modernization, IT consulting - **Target customers**: Large enterprises in manufacturing, retail, financial services, health & life sciences, government, and other sectors using Databricks, Azure, and cloud data platforms. B2B and enterprise-focused. - **Mission or purpose statement**: "Delivering intelligence that matters" – connecting strategy to delivery with speed and quality to maximize business impact. ## Products & Services For each major offering: - **[Lakehouse Optimizer (LHO)](https://bpcs.com/)**: AI-powered cloud financial management platform purpose-built for Databricks environments. Features anomaly detection, chargeback/unit economics, governance, predictive budget planning, and vendor consolidation. (SaaS) - **[CampaignIQ](https://bpcs.com/)**: Helps marketers optimize campaigns, define audiences, and boost ROI. (SaaS) - **[Azure-powered Inventory Control Tower](https://bpcs.com/)**: Revolutionizes supply chain management with real-time visibility and automation. (SaaS/Service) - **[AI Factory](https://bpcs.com/)**: Structured accelerator to bring AI to production in 12 weeks. (Service/Accelerator) - **Data Migration Accelerators**: Unity Catalog Migration, Accelerated Data Migration to Databricks, Database Migrations (including Brickbuilder certified). (Service/Accelerator) - **Consulting & Integration**: Application development, data platform modernization, IT consulting, security & governance. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Not publicly available (annual revenue not disclosed; headcount appears to be 200+ based on job listings and partner status) - **Notable Investors/Partners**: - **Databricks** – Gold Consulting Partner (2026), Unity Catalog Partner of the Year (2025), multiple other partner awards (2024, 2022). 100+ Databricks certifications. - **Microsoft Azure** – Partner for cloud and AI solutions. - **Gartner** – Recognized as a Sample Vendor in seven 2025 Hype Cycle reports for Augmented FinOps. - **Black Tech Jobs** – Partnership to place 1,000 underrepresented tech professionals (announced Feb 2025). - **Growth Signals**: - Recognition in 7 Gartner Hype Cycle reports in a single year (2025). - Expanded accelerator portfolio (AI Factory, Lakehouse Optimizer, migration tooling). - Active hiring with 30+ open positions as of mid-2025 across tech, ops, sales, and support. - Case studies with notable clients like IGS Energy, telecom, oil & gas, and fraud detection modernization. ## Competitive Advantages - **Deep Databricks specialization**: Gold Consulting Partner with 100+ certifications, multiple partner-of-the-year awards, and a dedicated Databricks Center of Excellence. - **Proprietary FinOps platform (Lakehouse Optimizer)**: Ties cloud spend directly to business outcomes, offering granular cost attribution and AI-driven optimization that competitors often lack. - **Accelerator-based delivery model**: Pre-built solutions (AI Factory, migration accelerators) reduce time-to-value ("Speed to value" ethos). - **Gartner recognition in Augmented FinOps**: Validates innovative approach in an emerging category, positioning Blueprint as a thought leader. ## Strategic Focus - **Cloud cost governance & optimization**: Helping enterprises govern and optimize Databricks/cloud spend using AI/ML (Augmented FinOps). - **GenAI enablement**: Operationalizing AI through structured programs like the 12-week AI Factory. - **Data modernization & migration**: Driving migrations to Databricks (Unity Catalog, Brickbuilder) to unlock AI readiness. - **Partner ecosystem leverage**: Deepening ties with Databricks and Microsoft Azure to deliver integrated solutions. - **Talent & diversity**: Growing team with initiatives like the Black Tech Jobs partnership to build a diverse workforce. ## Why Work Here - **Culture**: The company describes itself as "An opportunity unlike any other" and focuses on solving high-stakes challenges that "no one else has solved before." Emphasis on speed, quality, and measurable impact. - **Remote/Hybrid/Office**: Mix of remote and on-site roles. Headquarters in Bellevue, WA, with additional sites in Redmond, WA, and Silicon Valley, CA. Many job postings are remote (e.g., Program Manager, AI Process Automation Engineer) or require presence at client sites (e.g., Redmond, Bellevue). - **Notable perks or engineering culture**: - Opportunity to work on cutting-edge data and AI projects with major enterprise clients. - Access to Databricks and Azure ecosystems with continuous learning through Certifications (100+ team certs). - Diverse role types: from engineering (full-stack, Azure, audio systems, gaming) to sales, support, and localization – suggests a multidisciplinary environment. - Growing company with visible industry recognition (Gartner, Databricks awards). ## Sources 1. [bpcs.com (Company website)](https://bpcs.com/) 2. [bpcs.com/careers (Careers page)](https://bpcs.com/careers) 3. [Greenhouse job board](https://job-boards.greenhouse.io/bpcs) 4. [CB Insights company profile](https://www.cbinsights.com/company/bpcscom) 5. [CB Insights news: Gartner Hype Cycle recognition](https://www.cbinsights.com/company/bpcscom) (originally PRNewswire, July 2025) 6. [CB Insights news: Black Tech Jobs partnership](https://www.cbinsights.com/company/bpcscom) (Feb 2025) ## Other roles at Blueprint Technologies - [UX/CX Designer](https://feeny.ai/job/ux-cx-designer-blueprint-technologies-romania-es2gb38prrsw) — Romania - [UX/CX Designer](https://feeny.ai/job/ux-cx-designer-blueprint-technologies-argentina-hg4afv28vvsz) — Argentina - [Senior UX/CX Designer](https://feeny.ai/job/senior-ux-cx-designer-blueprint-technologies-philippines-yb376dc0mtwe) — Philippines - [Senior UX/CX Designer](https://feeny.ai/job/senior-ux-cx-designer-blueprint-technologies-romania-6dak5bthehs5) — Romania - [Senior UX/CX Designer](https://feeny.ai/job/senior-ux-cx-designer-blueprint-technologies-argentina-rsjbrjzf5bx5) — Argentina - [Customer Support Agent - (Ukrainian Speaking) (Bench Team)](https://feeny.ai/job/customer-support-agent-ukrainian-speaking-bench-team-blueprint-technologies-0ctf720tm8be) — Bellevue, WA - [Customer Support Agent - (Bench Team)](https://feeny.ai/job/customer-support-agent-bench-team-blueprint-technologies-bellevue-4teqn0c72rz0) — Bellevue, WA - [Junior Azure DevOps Engineer](https://feeny.ai/job/junior-azure-devops-engineer-blueprint-technologies-redmond-ga5w1x426js8) — Redmond, WA - [Technology Sales Specialist - Japanese And Mandarin](https://feeny.ai/job/technology-sales-specialist-japanese-and-mandarin-blueprint-technologies-remote-bcjxdvmj0ygb) - [Technology Sales Specialist](https://feeny.ai/job/technology-sales-specialist-blueprint-technologies-remote-7719qgdj1kra)