--- title: 'IT Operations & Client Connectivity Specialist at Wisdom' canonical: 'https://feeny.ai/job/it-operations-client-connectivity-specialist-wisdom-remote-2pnem27hh2fd' type: 'job' last_seen: '2026-09-06' --- # IT Operations & Client Connectivity Specialist at Wisdom - **Company:** Wisdom - **Location:** Remote - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-07-28 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/withwisdom/9c4ae039-0dd6-4bcd-a275-1905e5389033 ## Job description ## About Wisdom Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists’ time in-office, and their bottom line. Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. Wisdom has employees across the US. ## POSITION OVERVIEW Wisdom is seeking a proactive, client focused IT Operations & Client Connectivity Specialist to lead the technical deployment and ongoing support of remote connectivity solutions for our dental practice clients. This role is much more than a traditional help desk position. You will serve as the technical owner of each client's connectivity journey, partnering with dental offices, their local IT providers, internal onboarding teams, and engineering to ensure every practice has a secure, stable, and reliable connection to our remote workforce. From initial implementation through post go live support, you will manage technical projects to completion, troubleshoot complex connectivity issues, coordinate with multiple stakeholders, and provide an exceptional client experience. As Wisdom continues to scale, this role will play a foundational part in building and supporting our remote access infrastructure for hundreds of dental practices nationwide. ## KEY RESPONSIBILITIES ## CLIENT IMPLEMENTATION & TECHNICAL ONBOARDING - Lead the technical onboarding process for new client implementations. - Coordinate directly with dental offices and their IT providers to establish secure remote access. - Configure, validate, and troubleshoot VPN, TS+, Splashtop, remote desktop, and network connectivity. - Complete technical implementation checklists before practices are approved for go live. - Perform end to end validation including connectivity testing, software access verification, scanning, clearinghouse testing, and remote session stability. ## CLIENT CONNECTIVITY SUPPORT - Serve as the primary technical owner for client connectivity issues after implementation. - Troubleshoot remote access failures, VPN issues, authentication problems, hardware failures, printer and scanner connectivity, and workstation performance. - Resolve technical issues from intake through resolution while providing regular status updates to internal teams and clients. - Escalate complex issues appropriately while maintaining ownership of communication and follow through. ## CROSS FUNCTIONAL COLLABORATION - Partner closely with Client Onboarding, Operations, Product, Engineering, Revenue Specialists, and Customer Success teams. - Coordinate directly with third party IT vendors to resolve office infrastructure issues. - Translate technical concepts into clear, easy to understand communication for nontechnical users. - Maintain detailed implementation documentation and technical records. ## INFRASTRUCTURE & PROCESS IMPROVEMENT - Assist in building and maintaining Wisdom's remote connectivity platform. - Support deployment of company managed VPN and remote access solutions. - Identify recurring technical issues and recommend long term improvements. - Contribute to documentation, knowledge base articles, implementation guides, and standard operating procedures. - Help improve automation and scalability of remote connectivity as the company grows. ## CLIENT EXPERIENCE - Deliver an exceptional client experience by combining strong technical expertise with outstanding communication and relationship management. - Act as a trusted technical advisor throughout implementation and ongoing support. - Ensure clients feel informed, supported, and confident throughout every stage of the onboarding process. ## QUALIFICATIONS ## REQUIRED - 3+ years of experience in IT support, technical implementation, systems administration, MSP, or client facing technical operations. - Experience supporting remote users, VPNs, remote desktop technologies, Windows environments, and networking fundamentals. - Strong troubleshooting skills across hardware, software, authentication, networking, and connectivity. - Experience coordinating technical projects involving multiple stakeholders. - Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical audiences. - Strong organizational skills with the ability to manage multiple client implementations simultaneously. - Ability to work independently while collaborating effectively across remote teams. - Passion for delivering outstanding customer service and building trusted client relationships. Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law. ## About Wisdom ## Company Overview - **One-liner**: Wisdom provides an AI-powered, full-service revenue cycle management platform that allows dental practices to outsource insurance collections, verification, and patient billing. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2023 - **Founders**: Stoyan Kenderov (CEO) and Ashley Bond (Chief Dental Billing Officer) ## Core Business - **Primary Industry**: Dental Revenue Cycle Management (RCM) / Healthcare Technology - **Target Customers**: Dental practices of all sizes (SMB to multi-practitioner) in the United States - **Mission**: To make dental practices work better for everyone involved by blending industry expertise with advanced technology, creating a more sustainable future for dentists, their teams, and patients. ## Products & Services - **AI-Powered Revenue Cycle Management (RCM) Platform**: A full-service, outsourced solution that handles insurance verification, claims scrubbing, payment collection, and patient billing. The service combines proprietary AI technology with a team of expert billers to maximize revenue and reduce accounts receivable for dental practices. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total Funding of **$28 million** (as of August 2025) - **Notable Investors/Partners**: Juxtapose (led Seed round), Permanent Capital Ventures (led Series A round) - **Growth Signals**: - Raised a $21 million Series A in August 2025, bringing total funding to $28 million. - Reports that over 98% of clients increase insurance billing revenues. - Claims up to a 50% reduction in 90+ day accounts receivable within the first 6 months. - Headcount has grown by +79.2% year-over-year, with 49 employees as of mid-2025. - Active job postings have increased by 400% year-over-year. ## Competitive Advantages - **Combination of AI and Human Expertise**: Unlike pure software or pure outsourcing, Wisdom blends proprietary AI technology with a team of highly trained dental billing professionals, creating a hybrid service that is both efficient and accurate. - **Deep Industry Specialization**: The company is exclusively focused on the dental vertical, with leadership that includes a co-founder (Ashley Bond) who built a nationwide dental billing service from the ground up. - **Proven Outcomes**: Publicly claims that over 98% of clients increase insurance billing revenues and that practices see up to a 50% reduction in 90+ day accounts receivable within the first six months. ## Strategic Focus - **Product Innovation**: The recent $21M Series A is explicitly earmarked to accelerate product innovation, particularly around AI agents and automation for the revenue cycle. - **Scaling the Team**: With a 79% year-over-year headcount increase and a 400% increase in job postings, the company is aggressively scaling its engineering, product, and sales teams. - **Market Expansion**: The company is focused on capitalizing on rapid growth and expanding its footprint within the dental industry. ## Why Work Here - **Culture & Values**: The company emphasizes values like "Find a way," "Aim higher," "Delight the customer," and "Build each other up," fostering a supportive and high-performance environment. - **Remote-First**: Wisdom is a remote-first company, with employees distributed across the US, Colombia, Canada, and India. The headquarters is in New York, but most roles are remote. - **High Growth Trajectory**: With a recent $28M funding round and 79% headcount growth, the company is in a rapid scaling phase, offering significant career growth opportunities. - **Strong Employee Sentiment**: On LinkedIn, the company has a 5.0/5.0 employer rating from 11 reviews, with high marks for culture, compensation, and career development. - **Engineering & AI Focus**: The company is actively hiring for senior engineering roles and a Principal Product Manager (AI), indicating a strong focus on building cutting-edge AI technology. ## Sources 1. [withwisdom.com](https://www.withwisdom.com/about) 2. [withwisdom.com](https://www.withwisdom.com/) 3. [linkedin.com](https://www.linkedin.com/company/withwisdom) 4. [builtin.com](https://builtin.com/company/wisdom) 5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/withwisdom) ## Other roles at Wisdom - [Staff Software Engineer, Infrastructure](https://feeny.ai/job/staff-software-engineer-infrastructure-wisdom-remote-e2nsxbxwpjzp) - [Inbound Account Executive](https://feeny.ai/job/inbound-account-executive-wisdom-remote-84pmfx0e8w6g) - [Principal Product Manager (AI)](https://feeny.ai/job/principal-product-manager-ai-wisdom-remote-k4wrf6abw8yj) - [Sales Development Representative](https://feeny.ai/job/sales-development-representative-wisdom-salt-lake-city-txmww4nm2say) — Salt Lake City, UT - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-wisdom-remote-7d8ehc8qs1rn) - [Operations Team Lead](https://feeny.ai/job/operations-team-lead-wisdom-remote-8eq9qje7tvna) - [Insurance Verification Specialist](https://feeny.ai/job/insurance-verification-specialist-wisdom-remote-fqqz4089ca1p) - [Insurance Billing Specialist](https://feeny.ai/job/insurance-billing-specialist-wisdom-remote-h2x6916mp8fy)