---
title: 'IT Operations Engineer, Application Support at Point72'
canonical: 'https://feeny.ai/job/it-operations-engineer-application-support-point72-london-m8yw45cdeq9v'
type: 'job'
last_seen: '2026-11-11'
---

# IT Operations Engineer, Application Support at Point72 

- **Company:** Point72 
- **Location:** London, United Kingdom
- **Posted:** 2026-11-09
- **Last confirmed live:** 2026-11-11
- **Apply:** https://boards.greenhouse.io/point72/jobs/8923861002?gh_jid=8923861002

## Job description

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

## What you’ll do

- Lead support for macro trading applications that help investment professionals operate efficiently across fast-moving markets
- Serve as a senior escalation point for complex incidents, driving timely resolution while keeping users and technology stakeholders informed
- Strengthen production stability by monitoring critical application workflows and identifying issues before they affect users
- Partner with front-office teams to understand trading needs and translate recurring issues into practical technology improvements
- Design and improve onboarding processes for macro application users, including setup, access coordination, and operational readiness
- Automate repeatable support activities to reduce manual effort, improve consistency, and accelerate response times
- Maintain clear support procedures and knowledge materials that help the broader team resolve issues effectively
- Mentor support engineers across experience levels, sharing domain knowledge and reinforcing effective incident management practices
- Review incident trends and service metrics to identify root causes, reduce recurring problems, and improve the user experience

What’s required

- 5+ years of application support experience in financial services, including production support for business-critical trading applications
- Prior experience in a team lead or senior role, including mentoring individuals with varying levels of experience
- Experience working professionally with front-office users and technology teams in fast-paced environments
- Experience with SQL, at least one scripting language, and Unix-based environments
- Experience managing major outage communications and coordinating stakeholders through incident response
- Strong understanding of order management and execution workflows across the trade lifecycle
- Strong understanding of at least one asset class and familiarity with an additional asset class
- Proven ability to diagnose application issues, resolve client incidents, and sustain high-quality service in time-sensitive situations
- Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

- Private Medical and Dental Insurances
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee-led affinity groups representing women, people of colour and the LGBQT+ community
- Mental and physical wellness programmes
- Tuition assistance
- Non-contributory pension and more

## About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.

## About Point72 

## Company Overview
- **One-liner**: Point72 is a leading global alternative investment firm led by Steven A. Cohen that deploys fundamental equities, systematic, macro, private credit, and venture capital strategies across asset classes and geographies.
- **Entity Type**: Private (Registered Investment Advisor, not publicly traded)
- **Headquarters**: Stamford, Connecticut, United States
- **Founded**: 1992 (founded as SAC Capital; rebranded as Point72 Asset Management in 2018)
- **Founders**: Steven A. Cohen

## Core Business
- **Primary industry**: Alternative investment management / hedge fund
- **Target customers**: Institutional investors, high‑net‑worth individuals (B2B); the firm manages capital on behalf of external investors as well as family capital
- **Mission or purpose statement**: The firm was founded as a place “where talent and ambition meet opportunity,” and it carries that vision forward by empowering people with resources and autonomy to turn great ideas into reality.

## Products & Services
- **Fundamental Equities**: Sector‑aligned, multi‑manager long/short equity investing. The largest strategy by headcount and asset allocation.
- **Cubist Systematic Strategies**: Dozens of discrete teams employing computer‑driven trading strategies across multiple liquid asset classes.
- **Global Macro**: Discretionary investments in developed and emerging markets across fixed income, FX, liquid credit, commodities, and derivatives.
- **Private Credit**: Niche, research‑driven opportunities in asset‑based finance, real estate credit, entrepreneur credit solutions, and investment grade corporate credit.
- **Point72 Ventures**: Global multi‑stage venture capital investing led by a diverse set of domain experts.
- **Point72 Academy**: A training program for undergraduates and early‑career professionals to become fundamental long/short investment analysts.
- **Cubist Quant Academy**: A year‑long rotational program for STEM graduates to launch a career in systematic investing.

## Market Standing
- **Valuation/Market Cap**: Not applicable (private firm). Approximate AUM: **$50.7 billion** (as of April 1, 2026) – [point72.com](https://point72.com/)
- **Key Metric**: Over **3,300 employees** globally; **200+ investing teams**
- **Notable Investors/Partners**: The firm accepts outside capital (raised $5.76B in 2018) but specific lead investors are not publicly named. Notable venture investments are made through Point72 Ventures.
- **Growth Signals**:
  - Continued global expansion (offices in 19 cities across North America, Europe, Asia‑Pacific, and the Middle East).
  - New private credit strategy established; firm’s venture capital and growth operations consolidated under Point72 Private Investments.
  - Point72 Academy placed its 100th graduate on L/S teams by 2020; now a key source of diverse talent.
  - Welcomed its 2026 global intern class.

## Competitive Advantages
- **Multi‑manager, multi‑strategy platform**: Autonomy for individual investing teams with access to central resources, research, and technology.
- **Long track record**: 30+ years of investing experience, evolving from <$20M AUM in 1992 to over $50B.
- **Proprietary research ecosystem**: Market Intelligence team applies AI/ML, quantitative, and qualitative techniques; alternative data sets.
- **Talent development**: The Point72 Academy and Cubist Quant Academy provide structured training and internal mobility, making the firm a long‑term career destination.
- **Global footprint**: 24/7 market perspective and ability to source opportunities and talent worldwide.
- **Strong compliance and ethical foundation**: Rebuilt compliance program after rebranding, emphasizing Mission and Values.

## Strategic Focus
- **Expand investment strategies**: growing systematic, macro, private credit, and venture capital alongside the core fundamental equities business.
- **Deepen global presence**: opening new offices and strengthening existing hubs (e.g., Bengaluru, Taipei, Warsaw).
- **Talent pipeline and diversity**: continued investment in the Academy, early‑career programs, and the Office of Inclusion and Engagement.
- **Technology and data innovation**: applying advanced analytics, AI, and technology to investment research and operations.

## Why Work Here
- **Culture & structure**: Flat, entrepreneurial organization where junior team members can make an immediate impact. Emphasis on mentorship, collaboration, and long‑term development.
- **Work environment**: Premium office spaces with amenities; hybrid/office‑based roles (specific policy varies by role and location). Most roles are based in firm offices.
- **Benefits** (generally include): Exceptional healthcare benefits, generous parental and family leave, supplemental retirement plans with employer match, tuition assistance.
- **Engineering & quant culture**: Cubist offers researchers, developers, and data specialists the chance to work on cutting‑edge problems in financial markets.
- **Growth opportunities**: Internal mobility, leadership development, and a strong track record of promoting from within. The firm invests heavily in learning (Academy, conferences, tuition reimbursement).
- **Community and inclusion**: Affinity groups, volunteer opportunities through Community Matters, and a dedicated Chief Inclusion and Engagement Officer.

## Sources
1. [Point72 Home](https://point72.com/)
2. [Point72 What We Do](https://point72.com/what-we-do/)
3. [Point72 Working Here](https://point72.com/working-here/)
4. [Point72 Students & Early-Career](https://point72.com/students-early-career/)
5. [Point72 Careers](https://careers.point72.com/)
6. [Point72 Fundamental Equities](https://point72.com/fundamental-equities/)
7. [Point72 Global Macro](https://point72.com/global-macro/)
8. [Point72 Cubist](https://point72.com/cubist/)

## Other roles at Point72 

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- [Endpoint Security Engineer, Technology](https://feeny.ai/job/endpoint-security-engineer-technology-point72-new-york-rvtpc7p4stgg) — New York, NY
- [Administrative Assistant](https://feeny.ai/job/administrative-assistant-point72-singapore-f9166s7v7bcp) — Singapore
- [Quantitative Analyst, Private Credit](https://feeny.ai/job/quantitative-analyst-private-credit-point72-new-york-kn3t5v2vrjc6) — New York, NY
- [2027 Economist Intern](https://feeny.ai/job/2027-economist-intern-point72-singapore-zq4b7vz6fnbg) — Singapore
- [Long/Short Equity Support Research Intern, Hong Kong](https://feeny.ai/job/long-short-equity-support-research-intern-hong-kong-point72-hong-kong-smd372mt1tqe) — Hong Kong
- [Corporate Access Intern](https://feeny.ai/job/corporate-access-intern-point72-hong-kong-d4yvs8nxcbc2) — Hong Kong
- [2027 MI Data Research & AI Intern - APAC](https://feeny.ai/job/2027-mi-data-research-ai-intern-apac-point72-hong-kong-singapore-bxdt3xwsy2ys) — Hong Kong Singapore, Japan
- [2027 Trader Summer Intern (12-week program)](https://feeny.ai/job/2027-trader-summer-intern-12-week-program-point72-hong-kong-j19rtx0xkrbg) — Hong Kong, Japan
- [Quantitative Developer, Risk Technology](https://feeny.ai/job/quantitative-developer-risk-technology-point72-bengaluru-9pvxabqamq04) — Bengaluru, India