---
title: 'IT Operations Engineer – L2 Network Support at ATI Business Group'
canonical: 'https://feeny.ai/job/it-operations-engineer-l2-network-support-ati-business-group-south-tangerang-pvg8zhy6fayh'
type: 'job'
last_seen: '2026-10-27'
---

# IT Operations Engineer – L2 Network Support at ATI Business Group

- **Company:** ATI Business Group
- **Location:** South Tangerang, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.lever.co/atibusinessgroup/63bdd932-e4c9-4d8c-bf04-671e03242f1a

## Job description

Are you an IT professional who enjoys solving complex technical challenges, troubleshooting infrastructure issues, and keeping critical systems running smoothly? Do you have the hands-on expertise to go beyond basic troubleshooting and independently resolve L2 technical incidents?

We're looking for an experienced IT Operations Engineer – L2 Network Support with strong hands-on capabilities in networking, server administration, and enterprise IT infrastructure. The ideal candidate can independently investigate and resolve complex technical incidents beyond basic L1 support, perform root-cause analysis, and implement effective solutions while escalating specialist-level issues when necessary.

If you're passionate about solving technical problems, improving infrastructure reliability, and ensuring seamless IT operations, we'd love to hear from you!

## Key Responsibilities

- Independently troubleshoot and resolve L2 incidents involving network connectivity, servers, system performance, and IT infrastructure.
- Configure, maintain, and troubleshoot network components, including LAN/WAN, routers, switches, VPNs, and firewalls.
- Administer and troubleshoot Windows Server and/or Linux environments to ensure system availability and performance.
- Perform root-cause analysis, implement corrective actions, and prevent recurring technical issues.
- Monitor infrastructure health, investigate system alerts, and proactively address potential operational risks.
- Manage incidents and service requests through ITSM platforms, following ITIL practices and established service-level agreements.
- Collaborate with internal teams and external vendors to resolve specialist-level issues while maintaining incident ownership and follow-up.
- Maintain technical documentation and support infrastructure maintenance, improvements, and business continuity initiatives.

Is This You?

- Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
- Minimum 2 years of experience in IT operations, infrastructure support, network administration, or system administration.
- Proven hands-on experience independently resolving L2 technical incidents beyond basic end-user support.
- Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VLANs, VPNs, and firewalls.
- Practical experience troubleshooting network devices, servers, and enterprise IT infrastructure.
- Experience administering and troubleshooting Windows Server and/or Linux environments.
- Strong analytical and problem-solving skills, including root-cause analysis and systematic technical troubleshooting.
- Familiarity with ITSM platforms, ITIL practices, and incident management processes.
- Professional proficiency in English, with effective communication and documentation skills.
- Willingness to work on-site at our BSD, South Tangerang office.
- Certifications such as Cisco CCNA/CCNP, MikroTik, or equivalent networking and infrastructure qualifications.
- Experience with virtualization platforms, infrastructure monitoring tools, cloud environments, and backup or disaster recovery solutions is a plus.

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

- [Operations Senior Supervisor – Travel Distribution](https://feeny.ai/job/operations-senior-supervisor-travel-distribution-ati-business-group-central-hgcrzt1r95t9) — Central Jakarta, Indonesia
- [Marketing Designer](https://feeny.ai/job/marketing-designer-ati-business-group-central-jakarta-bqf47814p899) — Central Jakarta, Indonesia
- [Finance Operations Supervisor](https://feeny.ai/job/finance-operations-supervisor-ati-business-group-south-tangerang-xhhv6zj9pm47) — South Tangerang, Indonesia
- [Data & Infrastructure Support Engineer](https://feeny.ai/job/data-infrastructure-support-engineer-ati-business-group-central-jakarta-24bn11570yjg) — Central Jakarta, Indonesia
- [[External MGM] 📢 Know Someone Who Speaks Japanese and Is Great with Numbers?](https://feeny.ai/job/external-mgm-know-someone-who-speaks-japanese-and-is-great-with-numbers-ati-79p7m03ktwwx) — South Tangerang, Indonesia
- [Japanese Speaking Operations Specialist](https://feeny.ai/job/japanese-speaking-operations-specialist-ati-business-group-south-tangerang-w5csaqw4b2w9) — South Tangerang, Indonesia
- [[External MGM] 📢 Know Someone Who'd Be a Great Fit? Refer Them to ATI Business Group!](https://feeny.ai/job/external-mgm-know-someone-who-d-be-a-great-fit-refer-them-to-ati-business-group-533pchy4z29k) — Central Jakarta, Indonesia
- [Finance & Operations Associate](https://feeny.ai/job/finance-operations-associate-ati-business-group-south-tangerang-awxg1mks6deq) — South Tangerang, Indonesia
- [Business Analyst](https://feeny.ai/job/business-analyst-ati-business-group-central-jakarta-ynr03bfqq064) — Central Jakarta, Indonesia
- [Agent Support Sr. Supervisor](https://feeny.ai/job/agent-support-sr-supervisor-ati-business-group-central-jakarta-y31jpzx75e0f) — Central Jakarta, Indonesia