---
title: 'IT Operations Engineer at Playson'
canonical: 'https://feeny.ai/job/it-operations-engineer-playson-bratislava-4h970hzvjvmw'
type: 'job'
last_seen: '2026-09-09'
---

# IT Operations Engineer at Playson

- **Company:** Playson
- **Location:** Bratislava, Slovakia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/playson/ae22413f-7aea-45eb-8f50-5e33943554d1/application

**Skills:** IT Support, Service Desk, System Administration, Access Management, Onboarding, Equipment Provisioning, macOS, Windows, Network Basics, DNS, DHCP, VPN, TCP/IP, Ticketing Systems, Cloud Platforms, AWS, GCP, GitHub Access Management, Documentation, MDM Solutions

> The Support System Administrator provides IT support to employees, manages user accounts and system access, and handles onboarding and offboarding processes. The role involves preparing employee workstations, managing IT equipment inventory, and troubleshooting hardware and software issues while maintaining document...

## Job description

## About the role

Help build the internal technology experience behind an engineering-driven technology company.

We're looking for a hands-on IT Operations Engineer to support our colleagues across multiple international locations, with regular on-site presence in Bratislava. This role goes beyond traditional IT support. You'll be responsible for delivering a seamless employee IT experience - from onboarding and workstation setup to identity and access management, troubleshooting and continuous improvement of internal IT processes. We're looking for someone who enjoys ownership, solving complex operational problems and continuously improving how internal technology works. If you're curious, proactive and naturally look for better ways of doing things instead of simply following established processes, we'd love to meet you.

## What you'll do

- Provide day-to-day IT support to employees remotely and on-site
- Own IT onboarding and offboarding processes, ensuring a smooth employee experience
- Configure and maintain macOS workstations
- Manage user accounts, permissions and access across internal systems
- Maintain IT assets throughout their lifecycle, including procurement, inventory and logistics
- Troubleshoot hardware, software and network-related issues
- Administer and support internal platforms, including Google Workspace, Atlassian and GitHub
- Support identity and access management across cloud environments (AWS, Azure, GCP)
- Maintain clear and up-to-date technical documentation
- Identify opportunities to simplify, automate and improve internal IT processes

## What we're looking for

We're more interested in how you think than in the exact number of years on your CV. You might currently work in IT Support, Systems Administration, NOC, Infrastructure, or be at the beginning of your DevOps journey. What matters most is your technical curiosity, ownership mindset and willingness to continuously improve the way things work.

You'll likely be successful if you have:

- Solid experience supporting macOS environments
- Good understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with identity and access management
- Experience administering Google Workspace or similar collaboration platforms
- Experience with ticketing systems
- Strong troubleshooting and problem-solving skills
- Good documentation habits and attention to detail
- A proactive mindset with the confidence to suggest and implement improvements

## Nice to have

- Experience with MDM solutions
- Experience administering Atlassian products or GitHub
- Familiarity with AWS, Azure or GCP
- Experience with LDAP, VPN or identity management solutions
- Scripting or automation experience
- Interest in IT security and modern access management practices

## Why this role

This role is for someone who enjoys building better ways of working - not just keeping things running. You'll work closely with engineering and business teams, improve the internal technology experience across the company and have the opportunity to introduce automation, standardize processes and make everyday work easier for hundreds of colleagues. If you naturally question repetitive manual work and enjoy turning good ideas into practical improvements, you'll likely thrive in this role.

## What we offer

- Competitive salary
- Professional development budget
- Private medical insurance
- Financial support for important life events
- International and collaborative environment
- Regular company events

Benefits may vary depending on location and contractual agreement.

Recruitment process

- HR Interview
- Technical Interview
- Final Interview

By submitting your application, you acknowledge that your personal data will be processed in accordance with our [Privacy Policy](https://playson.com/privacy).

## About Playson

## Company Overview
- **One-liner**: Playson is a leading supplier of iGaming technology, designing and developing premium online slot games and promotional tools for regulated markets worldwide.
- **Entity Type**: Private
- **Headquarters**: Sliema, Malta
- **Founded**: 2012
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: iGaming, Online Casino Software, Slot Game Development
- **Target customers**: B2B; online casino operators and iGaming platforms globally.
- **Mission or purpose statement**: "Get More!" — a promise to partners that every product, service, and relationship carries added value. The company is on a mission to "create the fostering environment where your talent evolves with confidence."

## Products & Services
- **Slot Games**: A portfolio of 90+ premium online slot games, certified and licensed in 27 jurisdictions. Games are designed with deep mechanics and beautiful aesthetics for emotional engagement.
- **xEye Viewboard**: A standalone analytical and asset environment for professional decision-making. It helps partners (C-level, agents, managers) analyze casino performance, know player preferences across GEOs, and export game documentation.
- **Promo Tools**: A suite of marketing tools including Tournaments, Free Spins, Network Promotions, and Races. These tools are designed to increase player reactivation (up to 20%), bets growth (up to +50%), and loyalty (return rates of 70-75%).
- **xEye Platform**: A standalone promo tool and asset environment for partners.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company).
- **Key Metric**: Over 150 million players reached globally, with a portfolio of 90+ games.
- **Notable Investors/Partners**: Partners with over 200 operators worldwide. Licensed by the UK Gambling Commission, Malta Gaming Authority, and regulators in 27 jurisdictions including the UK, Netherlands, Italy, Brazil, Colombia, Ontario, Germany, and Spain.
- **Growth Signals**: Headcount grew 12.3% year-over-year to 139 employees. Active job postings increased 57.9% year-over-year. Website traffic grew 76.6% year-over-year. The company operates in 31 countries and is expanding its regulated market footprint.

## Competitive Advantages
- **Regulatory Maturity**: Licensed and certified in 27 jurisdictions, including major regulated markets like the UK, Netherlands, Italy, and Ontario. This strong compliance foundation allows for safe scaling and is a significant barrier to entry for competitors.
- **Proven Commercial Portfolio**: A portfolio of 90+ games that are commercially successful, with a focus on mobile-first design and deep game mechanics that drive player engagement and retention.
- **Proprietary Technology Stack**: A robust tech stack including Kubernetes, ClickHouse, PostgreSQL, and a microservices architecture, indicating a sophisticated engineering environment.
- **Strong Partner Ecosystem**: Partnerships with over 200 operators globally, demonstrating a strong sales and distribution network.

## Strategic Focus
- **Regulated Market Expansion**: Continuing to enter and operate in new regulated jurisdictions, with a current footprint of 27 markets.
- **Product Innovation**: Developing new games and promotional tools (like xEye Viewboard) to enhance partner performance and player engagement.
- **Talent Growth**: Actively hiring across multiple departments (60 open positions), with a focus on engineering, design, and legal roles. The company emphasizes a "product-oriented mindset" and a culture of experimentation.

## Why Work Here
- **Culture**: Described as a team with a "strong engineering focus and product-oriented mindset." Values include "Fail Fast. Learn Fast." (a culture of experimentation), "Up or Out" (promoting career development), and "Extraordinary Products. Extraordinary Results."
- **Work Model**: Remote & Hybrid work options available.
- **Perks**: Full medical insurance for you and your +1, development courses/training reimbursement, bonus system, flexibility in schedule, and twice-a-year corporate gatherings.
- **Engineering Culture**: A flat structure that enables direct idea-sharing with management. The company uses a modern tech stack including Kubernetes, ClickHouse, PostgreSQL, TypeScript, and Python.

## Sources
1. [playson.com](https://www.playson.com/en)
2. [playson.com/career](https://playson.com/career)
3. [jobs.ashbyhq.com/playson](https://jobs.ashbyhq.com/playson)
4. [playson.com/about](https://playson.com/about)
5. [linkedin.com/company/playson](https://mt.linkedin.com/company/playson)

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