---
title: 'IT Operations Lead at Office Hours'
canonical: 'https://feeny.ai/job/it-operations-lead-office-hours-san-francisco-7y11jtmw5vhy'
type: 'job'
last_seen: '2026-09-10'
---

# IT Operations Lead at Office Hours

- **Company:** Office Hours
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/office-hours/4134d245-8557-4c24-be33-38375b546e72

## Job description

Please note: this is an in-person role, from our San Francisco office 5 times per week.

## About Us

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact. We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm.

## What we believe

Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

## About the role

We're hiring our first dedicated IT Operations Lead to own the systems, devices, and access that everyone at Office Hours relies on. This is a hands-on role covering the full IT surface: end user support, device and fleet management, SaaS and identity administration, office infrastructure, and the technical side of onboarding and off-boarding. You'll also configure access and tooling to align with our security requirements, working closely with Legal and Compliance.. This is a role built for independence. You'll be the first person in this seat, which means you'll set your own priorities, build the processes as you go, and be the person the company relies on to keep everything running. You'll join a company of roughly 70 people across San Francisco, New York, and remote, with a growing tool stack and infrastructure that needs a real owner.

## What you’ll do

- End user support. Serve as the first point of contact for IT and systems questions across the company. Triage and resolve hardware, software, and access issues, and build the documentation and guidance that helps people self-serve over time, including on how to get real value out of our AI tools.
- Device and fleet management. Own hardware procurement, deployment, and lifecycle tracking. Manage MDM enrollment and configuration across a distributed Mac fleet, along with inventory and budget.
- Identity and access management. Administer our identity provider and SSO, manage role-based access across systems, and run regular access reviews.
- SaaS and vendor management. Administer our tool stack, evaluate and implement new tools, and manage vendor relationships, contracts, renewals, licenses, and seat allocation. Identify consolidation opportunities and reduce redundant spend. Our AI stack sits inside this scope, so expect to administer it and have a view on what we should be using.
- Office infrastructure. Maintain network and connectivity, printers and peripherals, and conference room and all-hands AV across our San Francisco and New York offices.
- Onboarding and offboarding execution. Own the technical side of both: hardware setup, account and license provisioning, and access requests for new hires, then account deactivation, access revocation, asset recovery, license reclamation, and data retention for departures.
- Security operations. Implement and maintain security configurations across our systems, support remediation work, and partner with our security owners to keep access and tooling aligned with our requirements.
- Process and documentation. Build the runbooks, workflows, and automation that make this function scalable as the company grows.
- AI tooling and enablement. Own administration of our AI tool stack, including access, licensing, and usage visibility. Help people across the company actually use these tools well through documentation, training, and hands-on support. Bring a clear point of view to evaluations of new AI tools, and advise leadership on adoption, cost, and appropriate use.

## What you bring

- 5 to 8 years in IT operations or systems administration, ideally at a startup with in-person and remote employees
- Experience as the sole or first IT hire, or equivalent experience operating with a high degree of autonomy
- Fluent, daily use of AI tools in your own work, real opinions about what works and what doesn't, and a knack for teaching others, not just fixing their problems.
- Strong hands-on administration of Google Workspace, an identity provider such as Okta, and Mac fleet management through an MDM
- Demonstrated ownership of a modern SaaS stack, including access management, licensing, and cost control
- Sound judgment about what you handle independently and what you escalate
- A patient, service-oriented approach with non-technical colleagues
- Experience configuring security controls against an established framework
- Multi-site network and AV setup

Bonus Experience

- Direct experience driving AI adoption across a non-technical population, or advising leadership on AI tooling decisions.
- Information Security background or experience

## Benefits + Perks

- Competitive salary and equity
- Medical, dental, and vision coverage
- 401(k)
- Monthly wellness and fitness stipend
- Paid time off policy, along with company holidays
- Annual company off-sites (Tahoe, Mendocino, Mexico City, San Diego, Park City)
- Parent-friendly policies, remote flexibility, and paid family leave

Pay Transparency Notice Full-time offers include base salary, equity, and benefits. Pay range: $110-$140k, based on seniority and relevant experience, plus a discretionary performance bonus. Please note: this is an in-person role, from our San Francisco office 5 times per week. Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!

## About Office Hours

## Company Overview
- **One-liner**: Office Hours operates a marketplace platform that connects professionals seeking paid consultations and surveys with companies and organizations needing expert insights.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry: Expert Network / Knowledge Marketplace
- Target customers: B2B — primarily venture capital firms, consulting firms, and startups seeking specialized industry perspectives
- Mission: "To help everyone realize the true value of their knowledge" by building tools for the knowledge-sharing economy [officehours.com](https://officehours.com/)

## Products & Services
- **Expert Consultations**: Paid 30-60 minute virtual calls where professionals share domain expertise with clients from leading tech and life sciences organizations.
- **Paid Surveys**: 5-30 minute online surveys that experts can complete on their own schedule.
- **Model Training / RLHF**: Opportunities for experts to help train cutting-edge AI models through data labeling, RLHF, and expert evaluation [officehours.com](https://officehours.com/).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — $5.0M (Seed Round, February 2021) [leadiq.com](https://leadiq.com/c/office-hours/5fb343f14133a8a89a43eb9e)
- **Notable Investors/Partners**: Backed by top marketplace and business operators including Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie [job-boards.greenhouse.io](https://job-boards.greenhouse.io/officehours/jobs/4459251008)
- **Growth Signals**: 
  - 80 employees (+38.9% YoY) [linkedin.com](https://www.linkedin.com/company/office-hours)
  - Operates in 11 countries (including India, Pakistan, Slovenia, Australia, UAE, Spain, Mexico, South Africa, Bangladesh) [linkedin.com](https://www.linkedin.com/company/office-hours)
  - 35,000+ experts in the network across industry, academia, and research [officehours.com](https://officehours.com/)
  - Top experts earn $28,000+ average annually [officehours.com](https://officehours.com/)
  - 19 active job postings (+375% YoY growth in job listings) [linkedin.com](https://www.linkedin.com/company/office-hours)

## Competitive Advantages
- **Verified Expert Network**: Curated marketplace of thousands of vetted professionals across technology, software, and healthcare, providing high-quality, actionable insights.
- **Dual-Sided Platform**: Serves both high-value enterprise clients (VCs, consultancies, startups) and individual experts, creating strong network effects.
- **Flexible Engagement Models**: Offers both live consultations and asynchronous surveys, lowering the barrier for expert participation.
- **AI Training Angle**: Leverages expert knowledge for RLHF and model training, tapping into the growing AI data market.

## Strategic Focus
- Scaling the expert network globally (expanding into India, LATAM, and other regions).
- Deepening relationships with top-tier venture capital and consulting firms.
- Building out the AI model training and evaluation vertical as a new revenue stream.
- Growing headcount aggressively — job postings surged 375% year-over-year, signaling a major growth phase [linkedin.com](https://www.linkedin.com/company/office-hours).

## Why Work Here
- **Culture**: Described as a "builder" culture with three core values centered around building and ownership [linkedin.com](https://www.linkedin.com/company/office-hours).
- **Work Model**: Hybrid — employees work from physical offices in San Francisco (HQ) and New York City, with some remote flexibility [builtin.com](https://builtin.com/company/office-hours).
- **Benefits**:
  - Competitive salary & stock options
  - Healthcare, dental, and vision coverage
  - Wellhub membership (free gym/wellness network)
  - 15 days PTO + 1 additional day per year of tenure
  - Company retreats (Tahoe, Maui, Mendocino, Mexico City)
  - Generous parental leave and paid family leave
  - Paid sick days and paid holidays [job-boards.greenhouse.io](https://job-boards.greenhouse.io/officehours/jobs/4459251008) [builtin.com](https://builtin.com/company/office-hours)
- **Engineering Culture**: Actively hiring for Full Stack and Senior Full Stack Engineers, indicating a growing tech team.
- **Global Team**: 11 countries represented, offering a diverse, international work environment.

## Sources
1. [Office Hours Website](https://officehours.com/)
2. [Built In - Office Hours Careers, Perks + Culture](https://builtin.com/company/office-hours)
3. [LinkedIn - Office Hours Company Page](https://www.linkedin.com/company/office-hours)
4. [Greenhouse - Office Hours Jobs Page](https://job-boards.greenhouse.io/officehours/jobs/4459251008)
5. [LeadIQ - Office Hours Company Overview](https://leadiq.com/c/office-hours/5fb343f14133a8a89a43eb9e)

## Other roles at Office Hours

- [Engagement Manager (Expert Data Services)](https://feeny.ai/job/engagement-manager-expert-data-services-office-hours-san-francisco-j1vqg94c10wn) — San Francisco, CA
- [Director of People Operations](https://feeny.ai/job/director-of-people-operations-office-hours-san-francisco-fq01gs5by3va) — San Francisco, CA
- [Founding Head of Marketing](https://feeny.ai/job/founding-head-of-marketing-office-hours-san-francisco-574td196pswd) — San Francisco, CA
- [Senior Accounting Manager](https://feeny.ai/job/senior-accounting-manager-office-hours-san-francisco-18x8jszwvg11) — San Francisco, CA
- [Software Engineer- Benchmarking](https://feeny.ai/job/software-engineer-benchmarking-office-hours-san-francisco-f1dgf1heytvr) — San Francisco, CA / New York, NY
- [Client Solutions Associate, New York](https://feeny.ai/job/client-solutions-associate-new-york-office-hours-new-york-rdjx0p75s251) — New York, NY
- [Software Engineer, Full Stack](https://feeny.ai/job/software-engineer-full-stack-office-hours-san-francisco-tayp4ed4y2qm) — San Francisco, CA
- [Client Solutions Associate, San Francisco](https://feeny.ai/job/client-solutions-associate-san-francisco-office-hours-san-francisco-hdpqryrwb4a3) — San Francisco, CA
- [Senior Software Engineer, Search & Discovery](https://feeny.ai/job/senior-software-engineer-search-discovery-office-hours-san-francisco-yr5aymv33pf3) — San Francisco, CA / New York, NY
- [Senior IOS Engineer](https://feeny.ai/job/senior-ios-engineer-office-hours-san-francisco-fybme07qnfy7) — San Francisco, CA / New York, NY