---
title: 'IT Operations Manager/Engineer at Scandit'
canonical: 'https://feeny.ai/job/it-operations-manager-engineer-scandit-warsaw-8ex3k765grfa'
type: 'job'
last_seen: '2026-11-06'
---

# IT Operations Manager/Engineer at Scandit

- **Company:** Scandit
- **Location:** Warsaw, Poland
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-06
- **Apply:** https://www.scandit.com/careers/job-description/?gh_jid=8349214

## Job description

IT Operations Manager/Support Engineer

Imagine the What. Build the How.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.

We're looking for an IT Operations Manager who would rather fix a problem for good than just close the ticket. You'll join a small, hands-on IT team where no two days look the same: one hour you're helping a colleague who's locked out of their laptop, the next you're working out how to connect a brand-new tool to our identity platform.

If you're curious, love solving problems, and want a role where you'll be trusted to figure things out rather than stay in your lane, we'd love to talk.

## About the Role

As an IT Operations Manager, you'll be one of the go-to people keeping Scandit's colleagues productive across our offices worldwide. You'll work in a lean IT team alongside one other IT engineer, reporting to our Head of IT & Security. Because the team is small, you'll handle the full range of IT work, from first-line requests through to third-line problem solving.

Your primary focus will be delivering responsive, effective service desk support and helping colleagues get back to work quickly. Beyond day-to-day support, you'll contribute to IT operations for company events, tidy up and improve systems, and take ownership of short-term projects.

This isn't a people-management role. It's a hands-on, varied role for a proactive IT generalist/engineer/expert who enjoys solving problems at their root, improving systems, and finding ways to prevent recurring issues rather than simply fixing them.

## What You Will Do

- Providing first-, second- and third-line support through our service desk (Zendesk), from password resets to troubleshooting complex, cross-system issues
- Administering Google Workspace, our core identity and productivity platform, and others like Slack, Zoom, Miro etc.
- Managing our SaaS estate: setting up SSO integrations with Google and handling user provisioning and deprovisioning for tools without SSO
- Managing end-user devices: Macs via Jamf, Windows via Google endpoint management, and helping bring our Linux devices under management
- Spotting recurring IT issues, investigating their root causes, and implementing lasting solutions that improve the employee experience.
- Supporting employee onboarding and offboarding, including laptop provisioning, account setup, access management, and device recovery.
- Providing hands-on IT and AV support for company events, including the annual company kickoff, with potential travel to Zurich and other office locations.
- Reviewing and updating existing IT configurations, improving documentation, and ensuring systems are well maintained and follow best practices.
- Leading and contributing to IT projects, such as evaluating and rolling out a new device management solution.

## Who You Are

We care more about curiosity and drive than years on a CV. You might have a year or two of experience in a startup or scale-up where you've been exposed to a bit of everything, or a few more years in a larger organisation where you've actively gone beyond your core remit. Either way, you genuinely enjoy IT and keep learning, and you don't believe in "not my job".

- Hands-on experience in an IT support or service desk role, ideally covering more than first-line support
- Experience administering Google Workspace or a similar platform (e.g. Microsoft 365) and common SaaS tools
- Confidence supporting macOS and Windows users and devices
- Familiarity with a ticketing system (Zendesk or similar)
- A practical problem-solving approach: you can work out how to fix something you haven't seen before
- A clear passion for IT and continuous learning, whether through certifications, side projects, a home lab or self-study
- Strong communication skills and ability to break down complex technical circumstances in a comprehensible manner for less technical minded people.
- Fluent in English (written and spoken)
- Eligible to work in Finland, Poland or the UK, and able to work regularly from our Tampere, Warsaw or London office

Nice to Have:

- Experience with an MDM solution such as Jamf
- Exposure to SSO and user provisioning (SAML, SCIM)
- Scripting or automation skills (e.g. Bash, Python, Google Apps Script)
- Experience managing Linux endpoints
- Experience supporting AV and IT for events
- Familiarity with AI tools such as Claude or ChatGPT, and an interest in exploring their potential for troubleshooting, automation, and improving IT workflows.

## What We Offer

Here are some of the reasons people choose to build their career at Scandit:

- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly “How to Use AI” sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity plan
- Extra days off on top of your annual leave
- Office shutdown days, global team events and innovation hackathons

Plus specific benefits depending on the location you are joining.

You could be the difference

At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.

Imagine the What. Build the How.

## #LI-MB1

#IT

#hybrid

## About Scandit

## Company Overview
- **One-liner**: Scandit provides a Smart Data Capture platform powered by vision AI that enables enterprises to capture and analyze barcode, ID, and label data from any smart device, turning physical-world data into real-time business decisions.
- **Entity Type**: Private (Series D)
- **Headquarters**: Zurich, Switzerland (Global HQ: Hardturmstrasse 18, 8005 Zurich)
- **Founded**: 2009
- **Founders**: Three researchers from MIT, ETH Zurich, and IBM Research (individual names not publicly listed on the company site)

## Core Business
- **Primary industry**: Enterprise Software / Smart Data Capture / Computer Vision
- **Target customers**: B2B, primarily large enterprises in retail, logistics, healthcare, air travel, and post/parcel sectors
- **Mission or purpose**: "Turn camera input into decision-making" — enabling workers and customers to blend physical and digital worlds with unmatched speed, accuracy, and intelligence.

## Products & Services
- **Smart Data Capture SDK & Frameworks**: Software development kits that add barcode, text, or ID scanning to any iOS or Android app in under 5 minutes. Handles 80bn scans annually across low light, damage, distance, and glare conditions. Includes AR guidance and intent detection.
- **Scandit Express (turnkey app)**: Pre-built mobile application for rapid deployment of scanning workflows.
- **Shelf Intelligence & Execution**: AI-powered planogram and price compliance, expiry management & markdowns, and stock detection to boost on-shelf availability to over 95%.
- **Intelligent In-store Picking**: Increases fulfillment capacity by up to 4.6% without additional headcount, optimizing cost per order and service levels using existing labor hours.
- **ID Scanning & Validation**: Fast, accurate, and secure ID scanning and validation processed on-device for maximum privacy. ISO 27001 certified.
- **Scandit Agent Skills**: Brings 15 years of barcode, label, and ID scanning expertise into coding agents for custom integrations and pre-built components.
- **Retail Insights by Vision AI**: Turns visual store data into real-time inventory visibility and prioritized actions, increasing store revenue by up to 2% and cutting waste by up to 40%.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding of over $273M (Series D led by Warburg Pincus).
- **Notable Investors/Partners**: Warburg Pincus (lead investor). Other investors include GV (Google Ventures), NGP Capital, and others from earlier rounds.
- **Growth Signals**:
  - Trusted by over 2,100 customers worldwide.
  - Active on more than 170 million mobile devices.
  - Processes over 50 billion scans per year.
  - Achieved NPS score of +65.
  - Job postings up +66.7% year-over-year (10 active postings as of mid-2025).
  - Offices in 7 countries: Switzerland, UK, USA, Finland, Poland, Japan, and Italy.

## Competitive Advantages
- **Deep Computer Vision Moat**: Proven at 80bn scans a year with ability to read barcodes in extreme conditions (low light, damage, distance, glare) — a 15-year R&D head start.
- **On-Device Processing**: All ID scanning and validation happens on-device (ISO 27001 certified), ensuring maximum privacy and offline capability.
- **Platform Agnostic**: Works on any smart device (smartphones, handhelds, fixed cameras, drones) — no proprietary hardware lock-in.
- **End-to-End Solution**: From SDKs and turnkey apps to shelf intelligence and retail insights, covering both data capture and actionable analytics.
- **Enterprise-Grade Support**: Includes trials, solution design, integration, and customer success support in the standard offering.

## Strategic Focus
- **Expanding Retail Intelligence**: Moving beyond barcode scanning into AI-driven shelf monitoring, planogram compliance, and waste reduction — targeting grocers, convenience stores, pharmacies, and DIY.
- **Supply Chain & Logistics Optimization**: Deepening capabilities in in-store picking and fulfillment to boost capacity without headcount increases.
- **Global Scale**: Growing office footprint (recent additions in Poland, Italy) and customer base (2,100+ customers) across retail, logistics, healthcare, and air travel.
- **Developer Ecosystem**: Launching "Scandit Agent Skills" to embed scanning expertise into coding agents, lowering integration barriers for new customers.

## Why Work Here
- **Culture & Values**: Emphasizes innovation, pioneer spirit, team spirit, dedication, getting things done, and having fun. Described as "human, warm, and collaborative."
- **Work Model**: Flexible — "Work at home, at the office or hybrid."
- **Global Team**: Employees across 5 continents with memorable global gatherings (e.g., 2024 global team outing in Croatia).
- **Recognition**: Certified "Great Place to Work" in 7 countries: Switzerland, UK, USA, Spain, Finland, Poland, and Italy.
- **Engineering Culture**: Strong emphasis on big brains having freedom to think, innovation hackathons, and collaboration with brilliant minds. Alumni go to top tech companies (Amazon, Google, Meta, Apple).
- **Perks**: "Share in our success" culture, legendary team outings, and a space to stretch yourself.

## Sources
1. [scandit.com](https://www.scandit.com/)
2. [scandit.com/company](https://www.scandit.com/company/)
3. [scandit.com/careers](https://www.scandit.com/careers/)
4. [LinkedIn - Scandit](https://www.linkedin.com/company/scandit)

## Other roles at Scandit

- [Product Engineer](https://feeny.ai/job/product-engineer-scandit-tampere-4c6bknn14ew4) — Tampere, Finland
- [Key Account Manager](https://feeny.ai/job/key-account-manager-scandit-boston-00jtyxm2744b) — Boston, MA
- [IT Operations Manager/Engineer](https://feeny.ai/job/it-operations-manager-engineer-scandit-london-9ppnjfeg9n7s) — London, United Kingdom
- [IT Operations Manager/Engineer](https://feeny.ai/job/it-operations-manager-engineer-scandit-tampere-g1z45aka4hnr) — Tampere, Finland
- [Business Development Representative - French Speaker](https://feeny.ai/job/business-development-representative-french-speaker-scandit-london-asqrxs7r28v0) — London, United Kingdom
- [Accounts Payable (A/P) Specialist (6-Month Fixed-Term Contract)](https://feeny.ai/job/accounts-payable-a-p-specialist-6-month-fixed-term-contract-scandit-warsaw-2ps6j500q5s8) — Warsaw, Poland
- [People Operations Coordinator](https://feeny.ai/job/people-operations-coordinator-scandit-boston-km6ey7mk2scv) — Boston, MA
- [Senior Accountant, GL (6-month Fixed-Term Contract)](https://feeny.ai/job/senior-accountant-gl-6-month-fixed-term-contract-scandit-warsaw-5t96gecmdtap) — Warsaw, Poland
- [Senior Backend Engineer - Shelfview](https://feeny.ai/job/senior-backend-engineer-shelfview-scandit-tampere-c3sx3qj2tyaw) — Tampere, Finland