---
title: 'IT Operations Manager at Netomi'
canonical: 'https://feeny.ai/job/it-operations-manager-netomi-remote-9xqdavx7rdqg'
type: 'job'
last_seen: '2026-11-06'
---

# IT Operations Manager at Netomi

- **Company:** Netomi
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.lever.co/netomi/fb91209f-e440-4a6a-9b23-2f4fde1568f1

## Job description

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

We are seeking a hands-on, execution-focused IT Operations Manager to build and scale our internal IT function across a growing, global, and remote-first organization.

This role will own day-to-day IT operations, systems, and support infrastructure, ensuring employees have secure, reliable, and efficient access to the tools and environments they need to do their best work. You will partner closely with Compliance,Engineering, DevOps, HR/People, and Operations to support company growth,company tooling, onboarding/offboarding, and expanding compliance needs.

Responsibilities: IT Operations & End-User Support

- Own day-to-day IT operations, including end-user support, device management, and troubleshooting across a distributed workforce
- Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
- Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems and access
- Participate in on-call and after-hours support as needed to respond to critical incidents and urgent business needs.

Systems, Security & Infrastructure Management

- Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office, Slack, Zoom, endpoint management tools)
- Maintain system reliability, performance, and uptime across all internal tools
- Closely partner with Compliance team to enforce IT security policies and best practices
- Support audits (e.g., SOC 2) by maintaining documentation, controls, and system integrity
- Ensure secure device management, data protection, and access controls
- Ensure systems and processes meet the security and compliance requirements of customers in highly regulated industries such as healthcare, financial services, insurance, and government

Process & Automation

- Build and scale IT processes and workflows for a growing organization
- Identify opportunities to automate repetitive tasks and improve efficiency
- Standardize onboarding, asset management, and support processes

Vendor & Asset Management

- Manage IT vendors, licenses, and subscriptions
- Track and maintain IT asset inventory across devices and systems
- Optimize costs while maintaining high-quality tooling and support

Cross-Functional Collaboration

- Partner with HR/People Ops on onboarding/offboarding to ensure a smooth employee experience and adherence to compliance best practices
- Collaborate with Compliance, Engineering, and DevOps teams on tooling, access, and infrastructure needs
- Support global teams across time zones and regions

Qualifications:

- 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
- Experience managing IT in a high-growth, SaaS, or remote-first environment
- Hands-on administrative experience with:
- Google Workspace, Azure AD, MS 365
- Endpoint management tools (e.g., Jamf, Kandji, Intune)
- Ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Strong understanding of IT security best practices and access management
- Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally recognized security and privacy frameworks.
- Demonstrated experience maintaining IT controls and supporting internal and external audits.
- Experience working in highly regulated industries such as healthcare, financial services, insurance, or government.
- Experience supporting distributed/global teams

Who You Are:

- A hands-on operator who enjoys solving problems and supporting teams / team members
- Organized and detail-oriented with strong execution skills
- Comfortable working in a dynamic, evolving, and global environment
- Collaborative and service-oriented with strong communication skills
- Relentlessly proactive—you identify issues before they become problems

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

## About Netomi

## Company Overview
- **One-liner**: Netomi is an enterprise agentic AI platform that powers autonomous customer experiences across chat, email, and voice for the world’s most demanding brands.
- **Entity Type**: Private (Series C, $110M raised in April 2026)
- **Headquarters**: San Mateo, California, United States
- **Founded**: 2016
- **Founders**: Puneet Mehta

## Core Business
- **Primary industry**: Enterprise AI / Customer Experience (CX) – Agentic AI platform
- **Target customers**: B2B, large enterprises (Fortune 500) with complex, high-volume customer service needs
- **Mission or purpose**: To be the intelligence layer for digital experiences, enabling brands to deliver effortless, outcome-driven customer journeys by embedding AI directly into every touchpoint.

## Products & Services
- **Netomi Agentic AI Platform**: A full-stack agentic AI solution that autonomously resolves customer issues across chat, email, and voice. It includes an Agentic Studio for building and governing AI agents, multi-layer observability, and deterministic controls. The platform moves AI upstream to engage customers before problems reach support.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Annual Revenue of $47.3M (latest fiscal year); Total Funding of $147.5M (across 5 rounds, including $110M Series C in April 2026)
- **Notable Investors/Partners**: WndrCo, Accenture Ventures, Adobe Ventures (Adobe features Netomi on its homepage); strategic integrations with Microsoft (Azure, Dynamics 365, Marketplace)
- **Growth Signals**: 23.2% year-over-year headcount growth (215 employees); 190% increase in job postings year-over-year; major customer wins include Delta Air Lines, United Airlines, MetLife, Paramount, DraftKings, NBA, Ingram Micro; deep integration with Adobe and Microsoft ecosystems.

## Competitive Advantages
- **Deterministic governance with agentic autonomy**: Unlike many AI platforms, Netomi combines autonomous decision-making with strict business rules, governance, and observability – critical for regulated industries.
- **Proven at massive scale**: Deployed in the highest-stakes environments (airlines, finance, sports) with full resolution and no escalation.
- **Embedded, not bolted-on**: AI is woven into the customer journey across all digital assets, enabling proactive and preemptive experiences rather than reactive support.
- **Strong partner ecosystem**: Backed by Adobe Ventures and Accenture, with deep integrations into Adobe Experience Cloud and Microsoft Azure/Dynamics 365.

## Strategic Focus
- **Current priorities**: Scaling enterprise adoption of agentic AI for CX; deepening integrations with Adobe and Microsoft; expanding into new verticals and geographies; building out the “Agentic Delivery” team to accelerate deployment.
- **Direction**: Moving from “AI as a feature” to “AI as the fabric of the experience” – embedding intelligence across every brand touchpoint.

## Why Work Here
- **Culture**: Strong culture score (4.7/5 on employer reviews), high career development rating (4.8/5). Emphasis on innovation, autonomy, and impact.
- **Remote/hybrid policy**: Remote-first for many roles; offices in San Mateo (HQ), Toronto, Canada; Gurugram, India. Open positions explicitly list “Remote – Full-time” for India and Canada.
- **Notable perks**: Opportunity to work on cutting-edge agentic AI at scale with top-tier enterprise clients; strong emphasis on learning (leadership from Adobe, Accenture); diverse, global team (57% India, 13% US, 11% Canada).
- **Engineering culture**: Heavy investment in AI, data science, and infrastructure (tech stack includes Python, Kotlin, TensorFlow, Snowflake, Kubernetes, etc.). Open roles in product engineering, data science, QA, DevOps, and agentic solutions.

## Sources
1. [netomi.com](https://www.netomi.com/) – Company homepage, product overview
2. [jobs.lever.co/netomi](https://jobs.lever.co/netomi) – Careers page, job listings, remote policy
3. [netomi.com/careers](https://www.netomi.com/careers) – Careers overview
4. [netomi.com/about](https://www.netomi.com/about) – About page, mission, investors
5. [linkedin.com/company/netomi](https://linkedin.com/company/netomi) – LinkedIn company page (employees, funding, customer logos, recent posts)
6. [craft.co/netomi](https://craft.co/netomi) – Company profile with revenue, funding, headcount, tech stack, reviews

## Other roles at Netomi

- [DevOps Architect](https://feeny.ai/job/devops-architect-netomi-toronto-north-ryms806af822) — Toronto/north, United States
- [Senior Technical PM, Applied AI](https://feeny.ai/job/senior-technical-pm-applied-ai-netomi-india-sgqkcmctxftd) — India
- [Product Support Engineer (AI Platform)](https://feeny.ai/job/product-support-engineer-ai-platform-netomi-gurugram-drtw9wb0apqj) — Gurugram, India
- [Devops Engineer - I](https://feeny.ai/job/devops-engineer-i-netomi-gurugram-cy94ac0k3g7a) — Gurugram, India
- [SDE II Frontend](https://feeny.ai/job/sde-ii-frontend-netomi-toronto-p2xexhet1qtw) — Toronto, Canada
- [Data Engineer II](https://feeny.ai/job/data-engineer-ii-netomi-india-pscyvta0ame0) — India
- [Data Engineer I](https://feeny.ai/job/data-engineer-i-netomi-india-6j6zgz12m2d8) — India
- [Strategic Customer Success Manager, Enterprise](https://feeny.ai/job/strategic-customer-success-manager-enterprise-netomi-united-states-6dxkjtz0yx4y) — United States
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- [Agentic Engineer Level II/III](https://feeny.ai/job/agentic-engineer-level-ii-iii-netomi-india-xrgfgs7ng3sw) — India