---
title: 'IT Operations Specialist at Bidease'
canonical: 'https://feeny.ai/job/it-operations-specialist-bidease-dubai-mcx8sj1c9kbr'
type: 'job'
last_seen: '2026-10-14'
---

# IT Operations Specialist at Bidease

- **Company:** Bidease
- **Location:** Dubai, United Arab Emirates
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/bidease/jobs/4710050006

## Job description

About the role:

We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.

Responsibilities:

- Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed
- Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time
- Manage company software, subscriptions, licenses, and user accounts
- Maintain accurate access records and regularly review permissions
- Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues
- Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews
- Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements
- Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions
- Document key IT processes and procedures
- Track IT requests and ensure issues are followed up and resolved in a timely manner
- Identify IT or security risks and escalate them when needed
- Support basic system integrations and automation
- Maintain visibility over access, licenses, IT issues, and key security risks

Requirements:

- 2–4 years of experience in IT support, IT operations, systems administration, or a similar role
- Experience working with Google Workspace and/or Microsoft 365
- Experience managing user access, SaaS applications, software licenses, and company devices
- Good understanding of basic IT security principles, including MFA, access controls, and permissions
- Experience supporting both technical and non-technical employees
- Fluency in English and Russian required
- Must be based in and able to work from our Dubai office
- Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills

## About Bidease

## Company Overview
- **One-liner**: Bidease is an AI-powered programmatic demand-side platform (DSP) that helps mobile app marketers and publishers acquire, retain, and monetize users through fully transparent, performance-driven advertising.
- **Entity Type**: Private (raised $5.9M total funding; seed and pre-seed rounds)
- **Headquarters**: New York, New York, United States
- **Founded**: 2016
- **Founders**: Boris Abaev (Co-founder, CEO), Alex Kukuliev (Co-founder, CPO)

## Core Business
- **Primary industry**: Advertising Services / Ad Tech / Mobile Marketing
- **Target customers**: B2B – app marketers, mobile developers, agencies, and publishers (both enterprise and SMB)
- **Mission**: “To deliver targeted, AI-powered campaigns that help app marketers and developers achieve their growth goals with ease.”

## Products & Services
- **User Acquisition Platform**: AI-driven campaigns that find high-value users across major mobile formats, optimizing for post-install behaviors.
- **Retargeting & Re-engagement**: Targeted campaigns designed to bring lapsed users back and drive retention revenue.
- **Monetization Solutions**: In-app bidding, multi-call waterfalls, and open auctions to maximize publisher revenue in high-growth markets.
- **Managed Services**: Full-service planning, execution, and optimization with dedicated support and 24/7 global coverage.

## Market Standing
- **Valuation / Funding**: Total funding $5.9M – Pre-Seed (2016, $1.9M) and Seed (2019, $4.0M). Valuation not publicly disclosed.
- **Key Metric**: Annual revenue of $11.1M (LinkedIn estimate, as of mid-2026).
- **Notable Investors/Partners**: Lead investors not named publicly; backed by angel/seed investors. Client base includes major brands and developers (e.g., dating apps, quick-service restaurants).
- **Growth Signals**: Headcount grew 42.1% YoY to 72 employees (LinkedIn). Named a Deloitte Fast500 winner in 2023. Multiple Forbes byline contributions by CEO. Expanding in MENA, Europe, and Americas.

## Competitive Advantages
- **Full Transparency**: Differentiates from opaque ad networks by offering risk-free, fully transparent performance campaigns with clear reporting.
- **Proprietary AI/ML**: Uses neural networks and first-party data to optimize every impression in real time, improving ROI and reducing fraud.
- **Global Reach with Local Expertise**: Operates in 15 countries, with regional specialists and 24/7 support across time zones.
- **Dedicated Human Support**: Emphasizes a “partner” approach rather than a pure self-serve platform, providing hands-on account management.

## Strategic Focus
- **Geographic Expansion**: Deepening presence in high-growth markets (MENA, Eastern Europe, Turkey) while scaling the Americas team (new roles in Sales, Customer Success, Marketing).
- **Product Innovation**: Continual refinement of AI algorithms for user acquisition and monetization, adding more self-serve capabilities.
- **Talent Acquisition**: Hiring for senior roles (Senior Account Executive, Product Ops Manager, Director of Field Marketing, Director of Customer Success) to support growth.

## Why Work Here
- **Culture**: Collaborative, data-driven, and transparent – described as “great technology, but even greater people.” Emphasis on ownership and client partnership.
- **Work Model**: On-site in NYC (HQ) with some remote flexibility (e.g., Product Ops Manager US is remote). Employees mostly work from physical offices.
- **Benefits**: Comprehensive health (medical, dental, vision), unlimited PTO, 401k, paid parental leave, home office/commuter stipends, internet/cell/gym stipends.
- **Engineering/Data Culture**: Strong emphasis on machine learning, neural networks, and data analytics. Team includes data scientists, ad ops, and software developers.
- **Ratings**: 4.6/5 on LinkedIn (17 reviews) with high marks for culture, career growth, and compensation.

## Sources
1. [bidease.com](https://www.bidease.com/) – Company website, product offerings, case studies.
2. [bidease.com/about](https://www.bidease.com/about) – Mission, team, founding story, global presence.
3. [bidease.com/careers](https://www.bidease.com/careers) – Current job openings, benefits, remote/onsite policy.
4. [linkedin.com/company/bidease](https://www.linkedin.com/company/bidease) – Revenue, funding, headcount, employee growth, ratings, alumni, recent news.
5. [builtin.com/company/bidease](https://builtin.com/company/bidease) – Office locations, number of employees, culture overview, job listings.

## Other roles at Bidease

- [Head of Marketing, China](https://feeny.ai/job/head-of-marketing-china-bidease-shenzhen-pwjwksh0vcmf) — Shenzhen, China
- [Director of Customer Success, China](https://feeny.ai/job/director-of-customer-success-china-bidease-china-0cvr13hg9z3v) — China
- [Director of Customer Success, EU](https://feeny.ai/job/director-of-customer-success-eu-bidease-europe-xfeg7a358vs8) — Europe
- [Customer Success Manager - China](https://feeny.ai/job/customer-success-manager-china-bidease-shenzhen-z22heyaneka0) — Shenzhen, China
- [Customer Success Manager, EU](https://feeny.ai/job/customer-success-manager-eu-bidease-barcelona-fepg19v5afem) — Barcelona, Spain
- [Product Ops Manager](https://feeny.ai/job/product-ops-manager-bidease-new-york-7qse9jtst2qc) — New York, NY
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-bidease-new-york-kvkswdzqtqa1) — New York, NY
- [Senior Account Executive](https://feeny.ai/job/senior-account-executive-bidease-new-york-6y3rvwr73bf2) — New York, NY
- [IT Operations Specialist](https://feeny.ai/job/it-operations-specialist-fluxon-hyderabad-j60jqjtgvkp7) — Hyderabad, India
- [IT Operations Specialist](https://feeny.ai/job/it-operations-specialist-atoms-san-francisco-dsjy538hsrt3) — San Francisco, CA