---
title: 'IT Operations Specialist at Figure'
canonical: 'https://feeny.ai/job/it-operations-specialist-figure-san-jose-53xcbnd5psd0'
type: 'job'
last_seen: '2026-09-26'
---

# IT Operations Specialist at Figure

- **Company:** Figure
- **Location:** San Jose, CA
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-09-26
- **Apply:** https://job-boards.greenhouse.io/figureai/jobs/4716299006

## Job description

Figure is an AI Robotics company developing a general purpose humanoid. Our humanoid robot is designed for commercial tasks and the home. We are based in San Jose, CA and require 5 days/week in-office collaboration. It’s time to build.

We are looking for an IT Operations Specialist.  In summary, you’ll work closely with the Information Technology team as a whole, help expand our HQ presence by providing IT support on-site and using remote tools as necessary amongst different buildings within HQ. The ideal candidate will demonstrate strong professionalism in delivering excellent customer service, using sound judgment for timely problem resolution. They should understand office culture, maintain positive relationships with stakeholders, and possess 1+ years of IT Support experience with Linux, Windows, and Mac troubleshooting skills.

Responsibilities:

- Document, track, and monitor customer problems to ensure resolution in a timely manner through common customer request methods (Ticketing Systems, Chat Software, Email, etc)
- Support Lifecycle in the Onboarding/Offboarding of Figure employees
- Maintain inventory of equipment and other IT assets and ensure compliance standards are followed
- Support common IT services: Okta, Google Workspace, Slack, Zoom, security hardware, etc…
- Maintain relationships with vendors and cross-functional teams
- Be an advocate of knowledge sharing across IT and the company
- Provide AV Operational support in our conference room spaces and phone booths
- Provide event related support in conference rooms and large meeting rooms spaces
- Maintenance and upkeep of printer related requests

Requirements:

- 1+ years of experience providing support in a corporate environment
- Linux, Mac, and Windows troubleshooting skills
- Basic knowledge of Windows 10/11 PC hardware, Linux software troubleshooting, and Mac environment and hardware troubleshooting
- Network baseline knowledge such as network configurations, VPN provisioning and troubleshooting, etc…
- Proficiency in video conference (Google Meets/Zoom)
- CA Drivers License

Bonus Qualifications:

- Familiarity with enterprise tools such as Google Workspace, Slack, JIRA, and Zoom
- Experience with a ticketing support platform such as JIRA
- Extensive knowledge of Mac OS, iOS and Apple hardware, Windows 10/11, Linux Ubuntu versions
- Strong customer service, problem solving, and teamwork abilities
- Experience operating within a globally relevant, fast paced enterprise environment
- Detail-oriented and process-driven, specifically with regard to process and policy standard documenting
- Outstanding communication and interpersonal skills

## About Figure

## Company Overview
- **One-liner**: Figure is an AI robotics company building the world's first commercially viable autonomous general-purpose humanoid robot.
- **Entity Type**: Private (Series C, $1.9B total funding)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2022
- **Founders**: Brett Adcock

## Core Business
- **Primary industry**: AI Robotics / Humanoid Robotics / Machinery Manufacturing
- **Target customers**: Enterprise (manufacturing, logistics, warehousing, retail) and, in future iterations, consumer/home markets.
- **Mission or purpose statement**: To bring a commercially viable general-purpose humanoid to market, making humans capable of more and addressing labor shortages.

## Products & Services
- **Figure 03**: The latest generation humanoid robot, designed for the home and the world at scale. Features a softer look and feel, advanced hand dexterity, and an integrated battery in the torso. It is powered by the company's AI model, Helix.
- **Helix / Helix 02**: Figure's in-house AI model for humanoid control. Helix 02 is described as their most powerful model to date, enabling the robot to perform complex tasks autonomously (e.g., using the whole body to do dishes end-to-end).
- **F.02 Fleet**: The previous generation robot used in a real-world deployment with BMW, where it contributed to the production of 30,000 cars over 11 months, running 10 hours per day.
- **BotQ**: Figure's manufacturing division, responsible for building the robots at scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding is $1.9B.
- **Key Metric**: Total Funding of $1,854,000,000.
- **Notable Investors/Partners**: Parkway Venture Capital (led Series A and Series C), Intel Capital (led Venture Round), Brett Adcock (led Seed Round). Key partner: BMW (11-month deployment).
- **Growth Signals**: Headcount grew 128.8% YoY to 442 employees. Active job postings increased 223.5% YoY. The company is actively scaling its manufacturing arm (BotQ) and commercial operations. It operates in 12 countries.

## Competitive Advantages
- **First-Mover in Commercial Humanoids**: Figure has a significant head start with a real-world, 11-month deployment at a major automaker (BMW), proving the technology's viability.
- **Vertically Integrated AI & Hardware**: Unlike many competitors, Figure builds both the robot hardware and the AI software (Helix) in-house, creating a tightly integrated system.
- **Massive Data Advantage**: Through its "Project Go-Big" and partnership with BMW, Figure is building the world's largest humanoid pretraining dataset, a critical moat in AI.
- **Aggressive Talent Acquisition**: Has hired top talent from Tesla (60), Apple (34), Boston Dynamics (12), SpaceX (9), and others, concentrating deep expertise.

## Strategic Focus
- **Commercial Deployment**: Scaling from pilot programs (BMW) to widespread commercial deployment across logistics, warehousing, and manufacturing.
- **Home Market Entry**: The design of Figure 03 signals a clear strategic pivot toward the consumer/home market as the next major growth vector.
- **AI Leadership**: Continued investment in the Helix AI model to achieve full autonomy and general-purpose capability.
- **Manufacturing Scale**: Building out BotQ to mass-produce humanoid robots.

## Why Work Here
- **Mission-Driven & High Impact**: The company is laser-focused on a singular, ambitious mission: "to build the most groundbreaking company on the planet." Work is described as being "in the trenches together."
- **Culture of Speed & Fearlessness**: Core values include "Move Fast & Be Technically Fearless" and "Aggressively Optimistic." The environment is described as high-performance, with a "championship mindset."
- **On-Site, Collaborative Environment**: Employees work from physical offices in San Jose, CA (HQ) and a secondary location in Sunnyvale. The culture emphasizes in-person collaboration.
- **Generous Benefits**: Offers health insurance, generous parental leave, and family/childcare benefits.
- **Massive Growth Trajectory**: With 110 open roles, explosive headcount growth, and a clear path to market, employees have significant opportunity for career growth and impact.
- **Technical Challenges**: Work spans cutting-edge AI (reinforcement learning, perception, pretraining), hardware engineering (actuators, electrical, mechanical), and manufacturing at scale.

## Sources
1. [figure.ai](https://www.figure.ai/company)
2. [LinkedIn](https://www.linkedin.com/company/figure-ai)
3. [Greenhouse Jobs](http://job-boards.greenhouse.io/figureai)
4. [Built In](https://builtin.com/company/figureai)

## Other roles at Figure

- [Security Engineer, Enterprise Security](https://feeny.ai/job/security-engineer-enterprise-security-figure-san-jose-ecr77fh54z9m) — San Jose, CA
- [Security Engineer - Infrastructure Security](https://feeny.ai/job/security-engineer-infrastructure-security-figure-san-jose-zb6wc4tk8xpe) — San Jose, CA
- [Senior Engineering Technician](https://feeny.ai/job/senior-engineering-technician-figure-san-jose-xwbmahnjsehw) — San Jose, CA
- [IT Client Engineer](https://feeny.ai/job/it-client-engineer-figure-san-jose-98vg4x37e2hz) — San Jose, CA
- [Material Handler, Commercial Operations](https://feeny.ai/job/material-handler-commercial-operations-figure-san-jose-g5v6588s6wwk) — San Jose, CA
- [Senior People Operations Specialist](https://feeny.ai/job/senior-people-operations-specialist-figure-san-jose-y72j2w7sffws) — San Jose, CA
- [Helix Data Creator (SP)](https://feeny.ai/job/helix-data-creator-sp-figure-sao-paulo-sn544m223ydk) — São Paulo, Brazil
- [Technical Program Manager, Security & Privacy](https://feeny.ai/job/technical-program-manager-security-privacy-figure-san-jose-11wr8c99h9vp) — San Jose, CA
- [Warehouse Manager, Commercial Operations](https://feeny.ai/job/warehouse-manager-commercial-operations-figure-san-jose-by7d0fey5yfd) — San Jose, CA
- [State Estimation Engineer - Data Collection Systems](https://feeny.ai/job/state-estimation-engineer-data-collection-systems-figure-san-jose-k6mqbj3tsxwh) — San Jose, CA