---
title: 'IT Operations Specialist at Nex'
canonical: 'https://feeny.ai/job/it-operations-specialist-nex-san-jose-rp0jqsw6hnyw'
type: 'job'
last_seen: '2026-09-09'
---

# IT Operations Specialist at Nex

- **Company:** Nex
- **Location:** San Jose, CA
- **Work type:** remote
- **Posted:** 2026-07-14
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/nex/jobs/5346058008

## Job description

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.

Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore [Have Fun](https://www.playthatmovesyou.com/p/have-fun) and [Is Motion Gaming Back?](https://www.playthatmovesyou.com/p/is-motion-gaming-back), as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.

To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in @nex.inc. If you receive a suspicious email or message, please do not respond and report it immediately to us.

Location: San Jose, CA or Hybrid (with remote support to Hong Kong) Annual Salary: USD 130,000 - USD 160,000 Type: Full-time Reports to: (Interim) Director, IT

## About the Role

We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.

This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time.

## What You'll Do

IT Operations

- Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
- Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)
- Maintain corporate device information security, including anti-virus and endpoint protection tools
- Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office
- Provide remote support for Hong Kong office networking and videoconferencing systems
- Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity

Strategy & Cross-Functional Support

- Ownership and maintenance of internal IT-owned systems and infrastructure for shared use by multiple functional groups
- Support on business applications and systems procurement, contract negotiation and budget management
- Support delivery of employee IT security training (e.g., anti-phishing awareness) in coordination with InfoSec
- Provide input on device management strategy (e.g., MDM/MAID tooling) based on day-today operational experience
- Assist with vendor coordination and support tickets for outsourced IT operations, as directed

## Who You Are

Required Qualifications

- 2–5 years of experience in IT support, IT operations, or systems administration
- Hands-on experience with device management (e.g., MDM tools such as Jamf, Intune, or similar)
- Working knowledge of corporate account and productivity platforms (e.g., Google Workspace admin console)
- Familiarity with core networking concepts (Wi-Fi, VPN, firewalls) and videoconferencing hardware/software (e.g., Zoom Rooms)
- Experience with endpoint security tools (anti-virus/EDR) and basic access-control administration (e.g., 2FA)
- Strong troubleshooting skills and a service-oriented approach to internal IT support
- Ability to work independently while coordinating with colleagues across time zones (Hong Kong, U.S. and Europe)

## Preferred Qualifications

- Exposure to device management strategy (e.g., MDM/MAID tooling selection and roadmap) or corporate account strategy (e.g., Google Workspace), balancing security with operational efficiency
- Exposure to access provisioning and security strategy for more sensitive systems (e.g., contributing to 2FA/MFA policy, not just administering standard access)
- Exposure to business application procurement, contract negotiation, or vendor management
- Exposure to ownership of shared infrastructure (e.g., cloud systems, data lake) across multiple teams
- Exposure to ownership of customer-facing systems (e.g., Shopify, corporate websites)
- Experience supporting a hybrid or multi-office environment
- Experience in consumer tech, gaming, or hardware companies

#LI-Hybrid

## We Offer

- Competitive compensation package.
- Flexible working hours and vacation policy.
- Product-driven culture that treasures talents and individual growth.
- Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at [nex.inc/who-we-are](https://www.nex.inc/who-we-are).

We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!

Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.

We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.

## About Nex

## Company Overview
- **One-liner**: Nex creates immersive active-play games and experiences, powered by AI and motion-tracking technology, that transform living rooms into interactive playgrounds.
- **Entity Type**: Private (Series B)
- **Headquarters**: San Jose, California, United States
- **Founded**: 2017
- **Founders**: David Lee (Co-founder & CEO), Reggie Chan (Co-founder), Tony Sung (Co-founder)

## Core Business
- **Primary industry/industries**: Gaming (entertainment), consumer electronics, health & fitness technology
- **Target customers**: B2C families, kids, and adults; also partners with major sports and entertainment brands for co-created experiences
- **Mission or purpose statement**: "Help humanity reconnect with the joy of movement" by making physical activity fun, social, and accessible through play.

## Products & Services
- **[Nex Playground]**: A dedicated console launched December 2023 that uses AI and computer vision to turn a living room into an active play space. Players move their bodies to control games – no controllers required. Includes original sports/fitness titles, educational games, and collaborations with Hasbro and Sesame Workshop.
- **[Active Arcade]**: A mobile app (launched earlier) that uses the phone’s camera to track full-body motion, enabling active games on devices users already own.
- **[Nex Motion Development Kit (MDK)]**: A SDK/API enabling third-party developers to create motion-powered games and experiences for the Nex platform.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Total funding of **$42.0M** raised across 5 rounds (Seed, two Series A, two Series B – latest Series B of $25M in September 2021).
- **Notable Investors/Partners**: Backed by "world-class investors across sports, entertainment and gaming" (names not disclosed in available sources). Strong strategic partnerships with **Nike** (co-developing digital experiences), **NBA** (HomeCourt partnership), **Hasbro**, and **Sesame Workshop**.
- **Growth Signals**: Headcount grew **54.8% YoY** to 124 employees (LinkedIn, July 2026). Actively hiring across 50+ open positions (Greenhouse). Recognized as #1 Most Innovative Company (Fast Company), TIME’s Best Inventions, Parents’ Best Entertainment System for Families, and winner of Apple Design Award (for HomeCourt/Active Arcade).

## Competitive Advantages
- **Proprietary motion-tracking technology**: Combines AI, mobile and vision tech to deliver controller-free, full-body gameplay that works in any living room using standard cameras.
- **Strategic brand partnerships**: Exclusive collaborations with Nike, NBA, Hasbro, and Sesame Workshop provide credible content and distribution channels that competitors lack.
- **Award-winning design and innovation**: Multiple industry recognitions validate product quality and user experience (Apple Design Award, Fast Company, TIME).
- **Safety and privacy**: Nex Playground is kidSAFE+ COPPA certified, a strong differentiator for family-focused products.

## Strategic Focus
- **Scaling the Nex Playground ecosystem**: Expanding game library, developer tools (MDK), and international availability.
- **Deepening brand collaborations**: Leveraging partnerships with sports leagues and entertainment IP to drive content and market reach.
- **Global talent acquisition**: Aggressively hiring in engineering, design, operations, and marketing across offices in San Jose, Hong Kong, and remote roles – with a focus on building "small, empowered teams" (cells).

## Why Work Here
- **Culture**: Emphasizes small, empowered teams ("cells") that own products end-to-end. Values diversity, inclusion, and giving employees freedom to work in ways that suit them ("It's ok to work different"). Mission-driven – "Be Fearless", "Have Fun", "Stay Curious".
- **Remote/Hybrid/Office Policy**: Global, local, and remote – offers flexibility. Some roles are fully remote (USA/Canada, PST hours preferred), some hybrid in San Jose or Hong Kong, and some on-site. The company has hubs in San Jose, Hong Kong, Canada, UK, and other countries.
- **Notable Perks / Engineering Culture**: Opportunity to work on cutting-edge computer vision, AI, embedded systems, and gaming tech. Teams are small and cross-functional, giving engineers direct impact. The company invests in people (dedicated recruiting, career growth). Reviews on LinkedIn show a rating of 3.0/5 (2 reviews) – limited data, but culture emphasis appears strong.

## Sources
1. [nex.inc – Company overview](https://www.nex.inc/)
2. [nex.inc – Who We Are](https://www.nex.inc/who-we-are)
3. [nex.inc – Careers page](https://www.nex.inc/careers)
4. [LinkedIn – Nex Company Profile](https://www.linkedin.com/company/nexinc)
5. [Greenhouse – Jobs at Nex](http://job-boards.greenhouse.io/nex)

## Other roles at Nex

- [Senior Designer](https://feeny.ai/job/senior-designer-nex-hong-kong-9n8syy9dv2xm) — Hong Kong
- [Senior Electronics Engineer, Hardware Engineering](https://feeny.ai/job/senior-electronics-engineer-hardware-engineering-nex-hong-kong-ze0q18x5c9kh) — Hong Kong
- [Sr Manager / Director, Legal Operations](https://feeny.ai/job/sr-manager-director-legal-operations-nex-san-jose-hzffg89sphrh) — San Jose, CA
- [Product Counsel](https://feeny.ai/job/product-counsel-nex-san-jose-k4mgeks1x3dn) — San Jose, CA
- [Commercial Counsel](https://feeny.ai/job/commercial-counsel-nex-san-jose-wg804zxrxkmd) — San Jose, CA
- [Part-time Game Audio Assistant](https://feeny.ai/job/part-time-game-audio-assistant-nex-hong-kong-bywwsja7545g) — Hong Kong
- [Publishing Operations Specialist (6-month Contract)](https://feeny.ai/job/publishing-operations-specialist-6-month-contract-nex-hong-kong-zatjecx24d89) — Hong Kong
- [Sr. Financial Analyst](https://feeny.ai/job/sr-financial-analyst-nex-san-jose-5zeb52eq0p6f) — San Jose, CA
- [Project Manager, Content Operations (6-month contract)](https://feeny.ai/job/project-manager-content-operations-6-month-contract-nex-hong-kong-cnbzj2z21rv6) — Hong Kong
- [Associate Affiliate / Live Creator Manager (12-month contract)](https://feeny.ai/job/associate-affiliate-live-creator-manager-12-month-contract-nex-san-jose-d1sj2r25zzaw) — San Jose, CA