---
title: 'IT Operations Specialist (SP) at Figure'
canonical: 'https://feeny.ai/job/it-operations-specialist-sp-figure-sao-paulo-bfc5xekq68xh'
type: 'job'
last_seen: '2026-09-12'
---

# IT Operations Specialist (SP) at Figure

- **Company:** Figure
- **Location:** São Paulo, Brazil
- **Posted:** 2026-08-04
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/figureai/jobs/4702538006

## Job description

A Figure é uma empresa de robótica e IA que desenvolve robôs humanoides autônomos de uso geral. O objetivo da empresa é lançar robôs humanoides com inteligência de nível humano. Seus robôs são projetados para executar uma grande variedade de tarefas nos mercados residencial e comercial. A Figure tem sede em San Jose, Califórnia, e está estabelecendo sua primeira unidade de operações de dados no Brasil.

Como IT Operations Specialist, você é o dono da TI da nossa unidade de São Paulo: suporte ao usuário, frota de dispositivos e rede do escritório, tudo construído do zero e operado com autonomia, em coordenação com o time de TI da Figure nos EUA. Você será uma das primeiras contratações no Brasil.

Esta é uma posição em tempo integral e presencial, na nossa unidade de São Paulo.

Responsabilidades

- Conduzir o suporte ao usuário: onboarding e offboarding (entrada e saída de colaboradores), contas, troubleshooting (diagnóstico e resolução de problemas) e periféricos.
- Gerenciar uma frota de dispositivos Apple: provisionamento, inscrição no MDM (gerenciamento de dispositivos), atualizações, ciclo de vida e registros de ativos.
- Administrar contas, grupos e acessos do Google Workspace em coordenação com o time de TI da matriz (HQ).
- Gerenciar a rede e a conectividade do escritório (Wi-Fi, switches, relacionamento e escalações com provedores de internet) com apoio de fornecedores.
- Montar salas de reunião, impressoras e equipamentos compartilhados de uma unidade nova.
- Planejar para a escala: compras, capacidade e modelo de suporte conforme o time cresce.

Requisitos

- 4-8 anos em suporte ou operações de TI, incluindo experiência como principal ou único responsável pela TI de uma unidade ou escritório.
- Experiência prática com macOS e gestão de dispositivos Apple (ferramentas de MDM como Jamf, Kandji ou Mosyle).
- Experiência administrando Google Workspace.
- Conhecimento sólido de redes de escritório (Wi-Fi, DHCP, VLANs e gestão de fornecedores).
- Inglês em nível profissional (trabalho diário com um time de TI nos EUA).

Diferenciais

- Experiência abrindo um novo escritório ou escalando a TI em uma empresa de rápido crescimento.
- Scripts ou automação básica para configuração de dispositivos.

Remuneração

- Salário base: R$ 9.000 a R$ 13.000 por mês
- Benefícios: vale-transporte, vale-refeição e plano de saúde

## About Figure

## Company Overview
- **One-liner**: Figure is an AI robotics company building the world's first commercially viable autonomous general-purpose humanoid robot.
- **Entity Type**: Private (Series C, $1.9B total funding)
- **Headquarters**: San Jose, California, USA
- **Founded**: 2022
- **Founders**: Brett Adcock

## Core Business
- **Primary industry**: AI Robotics / Humanoid Robotics / Machinery Manufacturing
- **Target customers**: Enterprise (manufacturing, logistics, warehousing, retail) and, in future iterations, consumer/home markets.
- **Mission or purpose statement**: To bring a commercially viable general-purpose humanoid to market, making humans capable of more and addressing labor shortages.

## Products & Services
- **Figure 03**: The latest generation humanoid robot, designed for the home and the world at scale. Features a softer look and feel, advanced hand dexterity, and an integrated battery in the torso. It is powered by the company's AI model, Helix.
- **Helix / Helix 02**: Figure's in-house AI model for humanoid control. Helix 02 is described as their most powerful model to date, enabling the robot to perform complex tasks autonomously (e.g., using the whole body to do dishes end-to-end).
- **F.02 Fleet**: The previous generation robot used in a real-world deployment with BMW, where it contributed to the production of 30,000 cars over 11 months, running 10 hours per day.
- **BotQ**: Figure's manufacturing division, responsible for building the robots at scale.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). Total funding is $1.9B.
- **Key Metric**: Total Funding of $1,854,000,000.
- **Notable Investors/Partners**: Parkway Venture Capital (led Series A and Series C), Intel Capital (led Venture Round), Brett Adcock (led Seed Round). Key partner: BMW (11-month deployment).
- **Growth Signals**: Headcount grew 128.8% YoY to 442 employees. Active job postings increased 223.5% YoY. The company is actively scaling its manufacturing arm (BotQ) and commercial operations. It operates in 12 countries.

## Competitive Advantages
- **First-Mover in Commercial Humanoids**: Figure has a significant head start with a real-world, 11-month deployment at a major automaker (BMW), proving the technology's viability.
- **Vertically Integrated AI & Hardware**: Unlike many competitors, Figure builds both the robot hardware and the AI software (Helix) in-house, creating a tightly integrated system.
- **Massive Data Advantage**: Through its "Project Go-Big" and partnership with BMW, Figure is building the world's largest humanoid pretraining dataset, a critical moat in AI.
- **Aggressive Talent Acquisition**: Has hired top talent from Tesla (60), Apple (34), Boston Dynamics (12), SpaceX (9), and others, concentrating deep expertise.

## Strategic Focus
- **Commercial Deployment**: Scaling from pilot programs (BMW) to widespread commercial deployment across logistics, warehousing, and manufacturing.
- **Home Market Entry**: The design of Figure 03 signals a clear strategic pivot toward the consumer/home market as the next major growth vector.
- **AI Leadership**: Continued investment in the Helix AI model to achieve full autonomy and general-purpose capability.
- **Manufacturing Scale**: Building out BotQ to mass-produce humanoid robots.

## Why Work Here
- **Mission-Driven & High Impact**: The company is laser-focused on a singular, ambitious mission: "to build the most groundbreaking company on the planet." Work is described as being "in the trenches together."
- **Culture of Speed & Fearlessness**: Core values include "Move Fast & Be Technically Fearless" and "Aggressively Optimistic." The environment is described as high-performance, with a "championship mindset."
- **On-Site, Collaborative Environment**: Employees work from physical offices in San Jose, CA (HQ) and a secondary location in Sunnyvale. The culture emphasizes in-person collaboration.
- **Generous Benefits**: Offers health insurance, generous parental leave, and family/childcare benefits.
- **Massive Growth Trajectory**: With 110 open roles, explosive headcount growth, and a clear path to market, employees have significant opportunity for career growth and impact.
- **Technical Challenges**: Work spans cutting-edge AI (reinforcement learning, perception, pretraining), hardware engineering (actuators, electrical, mechanical), and manufacturing at scale.

## Sources
1. [figure.ai](https://www.figure.ai/company)
2. [LinkedIn](https://www.linkedin.com/company/figure-ai)
3. [Greenhouse Jobs](http://job-boards.greenhouse.io/figureai)
4. [Built In](https://builtin.com/company/figureai)

## Other roles at Figure

- [Senior Engineering Technician](https://feeny.ai/job/senior-engineering-technician-figure-san-jose-xwbmahnjsehw) — San Jose, CA
- [IT Client Engineer](https://feeny.ai/job/it-client-engineer-figure-san-jose-98vg4x37e2hz) — San Jose, CA
- [Material Handler, Commercial Operations](https://feeny.ai/job/material-handler-commercial-operations-figure-san-jose-g5v6588s6wwk) — San Jose, CA
- [Senior People Operations Specialist](https://feeny.ai/job/senior-people-operations-specialist-figure-san-jose-y72j2w7sffws) — San Jose, CA
- [Helix Data Creator (SP)](https://feeny.ai/job/helix-data-creator-sp-figure-sao-paulo-sn544m223ydk) — São Paulo, Brazil
- [Technical Program Manager, Security & Privacy](https://feeny.ai/job/technical-program-manager-security-privacy-figure-san-jose-11wr8c99h9vp) — San Jose, CA
- [Warehouse Manager, Commercial Operations](https://feeny.ai/job/warehouse-manager-commercial-operations-figure-san-jose-by7d0fey5yfd) — San Jose, CA
- [State Estimation Engineer - Data Collection Systems](https://feeny.ai/job/state-estimation-engineer-data-collection-systems-figure-san-jose-k6mqbj3tsxwh) — San Jose, CA
- [Senior Gear Design Engineer](https://feeny.ai/job/senior-gear-design-engineer-figure-san-jose-rgs02kgsk5se) — San Jose, CA
- [Finance Manager (SP)](https://feeny.ai/job/finance-manager-sp-figure-sao-paulo-cvrq8zxm2x8p) — São Paulo, Brazil