--- title: 'IT Operations Specialist at WRA, Inc.' canonical: 'https://feeny.ai/job/it-operations-specialist-wra-inc-san-francisco-vqnjachc2y4s' type: 'job' last_seen: '2026-10-15' --- # IT Operations Specialist at WRA, Inc. - **Company:** WRA, Inc. - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-28 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.lever.co/wra-ca/784c55b5-f193-4137-9bce-51af1740666b ## Job description We’re currently hiring an IT Operations Specialist as WRA builds its new internal IT & Cybersecurity functions. We are actively transitioning from an MSP model to a fully in-house model, and this role will operate under the guidance of our Director of Information Technology & Cybersecurity. In this role, you will act as the front-line support person serving our roughly 100 full-time employees primarily distributed throughout the Bay Area. This role is critical in ensuring our staff can perform their daily duties. You will be highly autonomous when providing general IT services, and work alongside a Senior Systems Engineer as your escalation point for complex issues and occasionally work with your Director to improve our technology stack and capabilities. To be considered for this role, candidates must reside within approximately 45 minutes of our Northern California offices in San Rafael or Emeryville. This role is Hybrid with an expectation to be in-office 1 to 2 days a week on average with travel to our San Diego office 1 to 2 times per year. In this role, you will be responsible for: Service Desk - Own the intake, triage, management and resolution of employee support requests. - Maintain ticket hygiene throughout the lifecycle of all requests. - Troubleshoot Windows endpoints, mobile devices, file collaboration platforms, printing and Microsoft 365 (including SharePoint, OneDrive, Word, Excel, PowerPoint, etc) - Provide general break/fix services for WRA-issued assets. - Provide on-site support in our offices as required, including (but not limited to) hardware swaps, replacing peripherals, supporting conference room equipment and providing AV support for quarterly on-site meetings. - Engage with our specialized teams who may report connectivity or performance issues. - Participate in on-call rotation for critical but rare IT outages and other emergent duties. Identity & Access Management - Own employee onboarding and offboarding end to end, including account creation, group memberships, device deployment, license management, etc, so that new employees are ready on day one and departing employees are properly decommissioned. - Administer basic IAM functions, including creating and managing Guest accounts, MFA recoveries, change of group memberships, etc. - Assist the Director with the administration of security awareness training programs, including follow-ups and remediation assignments. Asset Management - Maintain asset inventory including general inventory management, loaner pools, peripherals, and e-waste. - Continuously ensure WRA-issued devices are compliant with our hardware lifecycle and warranty policies; coordinating and planning hardware upgrades with minimal disruption to our employees. Documentation & Ongoing Improvement - Help identify areas of improvement in our processes which you are responsible for executing. - Participate in performing root-cause analyses (RCA) of system issues. - Author knowledge base articles designed to enable employee self-service. - Assist in documenting services that you provide. Documentation must be considered a deliverable – not a “nice to have.” To be successful in this role, you will need: ## Experience & Location - 3 to 5 years of direct experience supporting a hybrid or remote workforce of at least 50 employees, with at least 2 years performing Tier 2 duties. - Be able to demonstrate a history of performing duties in a high-trust role. - Be local to the Bay Area and be able to be on-site at our San Rafael, Emeryville and Petaluma offices. Technical Skillset - Understand endpoint administration with Microsoft Intune or a comparable MDM platform, supporting Windows devices and mobile devices. - Be competent in core networking principles, including DNS, DHCP, VPN connectivity, and Wi-Fi connectivity, with the ability to isolate connectivity issues utilizing these concepts. - General understanding of cloud-hosted virtual desktops and ability to pinpoint performance and connectivity issues. - Must understand when it’s appropriate to escalate an issue and when to ask for help. ## How You Work - Ability to operate independently where appropriate as part of a lean team. - A zero-trust security mindset and demonstrate that through the methods you provide IT service. - Strong customer service skills and the ability to translate complex technical issues into plain language that anyone can understand. Physical Requirements - Able to perform physical duties, that may include lifting up to 50 lbs, climbing ladders indoors, crawling under furniture and reaching behind wall-mounted equipment. Bonus Points for - Familiarity with industry standard frameworks, such as CMMC L1/L2, NIST SP 800-171, CCPA, SOC 2, ITSM, or ITIL. - Holding industry-standard certifications, including ITIL Foundation, CompTIA A+, Network+, Security+ or any relevant Microsoft certifications. - Experience administering Unifi Network and Protect. - Supporting CAD and GIS applications, such as AutoCAD, Civil3D, ArcGIS or spatial datasets. - Supporting markup tools, including Bluebeam and Adobe Acrobat. - Experience supporting Egnyte, Deltek VantagePoint or Elevia. WRA has an established internal leveling system for our staff that maps to salary bands that have been informed by market data. Our leveling system is dependent on years of relevant industry experience, education, and the level of responsibility and autonomy at which you’re expected to operate. We have posted a salary range that corresponds to the appropriate level for this position. In your first conversation with our recruiter, we will discuss leveling and compensation with you to make sure that our expectations are aligned. *The salary range for this position is $70,000-$80,000. Who are we? WRA’s an employee-owned environmental consultancy. We are a tenacious team of planners, engineers, and scientists, and we aim to leave the lands we love better than we found them. Our clients and partners hire us because we’re skilled at navigating through challenging projects involving wildlands, parks, community spaces, and infrastructure. We bring over four decades of expertise, long-standing relationships, and connections to our local communities to make sure that projects are pursued in responsible ways where both people and the environment thrive. As an organization, we believe that independence and interdependence are not mutually exclusive. We invest in systems, processes, and employee programs to support our staff’s collective engagement and success. At the same time, we encourage our employees to operate with an ownership mindset, taking responsibility for outcomes and being true to our commitments. WRA’s company vision is to cultivate a sustainable future where people and the environment thrive, and that effort starts first with our staff. We are committed to building a diverse, equitable, and inclusive work environment, and we have developed flexible policies, internal practices, and are investing in programs that prioritize learning and sustainability. We aim to create conditions that allow employees to prioritize their families, lead healthy and balanced lives, and to bring their authentic selves to work every day. We believe that by creating an exceptional workplace, our employees will be able to do their best work and be able to meaningfully contribute to the sustainability of the environment and the communities in which we live. WRA is an equal opportunity employer, and we are committed to creating a diverse environment. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, gender, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law. ## About WRA, Inc. ## Company Overview - **One-liner**: WRA Environmental Consultants is an employee-owned environmental consultancy specializing in ecological restoration, regulatory permitting, and sustainable infrastructure projects where the natural world meets human progress. - **Entity Type**: Private (Employee-Owned) - **Headquarters**: San Francisco Bay Area, California, USA (with four offices across California and a growing distributed workforce throughout the Western U.S.) - **Founded**: Approximately 1986 (40+ years ago) - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Environmental consulting, ecological restoration, regulatory compliance, natural resource management, habitat restoration design, and public access planning. - Target customers: Public agencies, non-profit organizations, and private entities (B2B, B2G, enterprise). - Mission or purpose statement: "Cultivating a sustainable future where people and the environment thrive." ## Products & Services - **Baseline Assessments & Resiliency Planning**: Environmental baseline studies, vulnerability assessments, and project delivery strategies. - **Design & Approvals (CEQA/NEPA)**: Biological studies, conservation entitlements, GIS & spatial services, habitat restoration design, public access design, and regulatory permitting. - **Construction Support**: On-site construction oversight, environmental compliance monitoring, and implementation assurance. - **Post-Construction Monitoring & Management**: Long-term monitoring, mitigation bank management, and adaptive management reporting. - **Ecological Restoration (Turnkey)**: Full-cycle restoration from conception to implementation for mitigation bankers, permittees, and investors. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private, employee-owned) - **Key Metric**: 100 team members; 1/3 of employees are owners (employee stock ownership plan) - **Notable Investors/Partners**: Employee-owned structure; partners include public agencies, nonprofits, and private developers across the Western U.S. - **Growth Signals**: 16-time winner of "Best Places to Work" by the North Bay Business Journal; actively expanding distributed workforce; growing team with hybrid positions across California. ## Competitive Advantages - **40+ years of specialized experience** in navigating complex environmental regulations (Clean Water Act, CEQA, NEPA, ESA). - **Employee-owned model** (ESOP) – one-third of staff are owners, driving deep commitment and alignment with the mission. - **Multi-disciplinary team** of planners, engineers, and scientists that provides seamless, integrated solutions from field to permit to construction. - **Science-led, data-driven approach** that minimizes project delays and cost overruns. - **Culture of flexibility and inclusion** – recognized repeatedly as a top workplace. ## Strategic Focus - Expand distributed workforce throughout the Western U.S. to serve a broader geographic client base. - Deepen expertise in climate adaptation, resiliency planning, and net-positive environmental outcomes. - Continue investing in DEI initiatives, flexible policies, and employee ownership to attract and retain top talent. - Strengthen partnerships with public agencies and private developers on large-scale restoration and infrastructure projects. ## Why Work Here - **_Employee-owned_** – every employee has a stake in the company’s success and a voice in its direction. - **_16-time Best Places to Work winner_** (North Bay Business Journal) – a proven track record of positive culture. - **_Flexible, hybrid work model_** – roles are hybrid in the San Francisco Bay Area or fully remote/distributed in the West; work-life balance is actively encouraged. - **_Mission-driven work_** – projects directly contribute to restoring ecosystems, improving public access, and combating climate change. - **_Growth and mentorship_** – cross-pollination across disciplines allows employees to explore multiple career paths; built-in mentorship from senior experts. - **_Inclusive environment_** – the company is committed to diversity, equity, and inclusion, with policies that support families, health, and authenticity. ## Sources 1. [wra-ca.com - About Us](https://wra-ca.com/about/) 2. [wra-ca.com - Homepage](https://wra-ca.com/) 3. [jobs.lever.co - Open Positions](https://jobs.lever.co/wra-ca) 4. [wra-ca.com - Culture & Careers](https://wra-ca.com/culture-careers/wra-company-culture/) 5. 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