---
title: 'IT Operations Support at ATI Business Group'
canonical: 'https://feeny.ai/job/it-operations-support-ati-business-group-south-tangerang-pvg8zhy6fayh'
type: 'job'
last_seen: '2026-09-08'
---

# IT Operations Support at ATI Business Group

- **Company:** ATI Business Group
- **Location:** South Tangerang, Indonesia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/atibusinessgroup/63bdd932-e4c9-4d8c-bf04-671e03242f1a

## Job description

Are you passionate about keeping IT systems running smoothly and ensuring users receive reliable technical support? Do you enjoy troubleshooting technical issues, maintaining critical infrastructure, and working in a fast-paced operational environment where no two days are the same?

We're looking for an IT Operations Associate to join our IT Operations team. In this role, you'll provide day-to-day IT support for our production environment, helping ensure business continuity by resolving technical issues, maintaining infrastructure, and delivering excellent support to internal users.

## Key Responsibilities

- Provide day-to-day IT support for end users, ensuring timely resolution of incidents and service requests
- Maintain and support critical IT infrastructure, including LAN/WAN networks, wireless networks, servers, firewalls, CCTV systems, IP telephony, and access control systems
- Diagnose and resolve moderately complex hardware, software, network, and connectivity issues using established troubleshooting methodologies
- Manage incidents and requests through IT Service Management (ITSM) tools while following ITIL best practices
- Monitor system performance, identify potential issues, and proactively escalate risks to ensure business continuity
- Collaborate with internal teams to support operational projects, infrastructure improvements, and system implementations
- Contribute to the continuous improvement of IT procedures, documentation, and operational standards
- Prioritize multiple support requests while maintaining service quality and meeting operational service levels

Is This You?

- Bachelor's degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues independently
- Hands-on experience troubleshooting and configuring networking technologies, including TCP/IP, DNS, DHCP, VPNs, and network devices
- Experience using IT Service Management (ITSM) platforms such as Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
- Understanding of ITIL principles for incident and request management
- Excellent project and time management skills with the ability to manage changing priorities in a fast-paced environment
- Professional proficiency in both Bahasa Indonesia and English, with strong written and verbal communication skills
- Professional certifications such as Cisco CCNA/CCNP or MikroTik MTCNA/MTCRE/MTCRP
- Experience supporting enterprise IT environments and infrastructure
- Experience administering Windows Server and/or Linux operating systems
- Familiarity with virtualization platforms such as VMware or Hyper-V
- Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform
- Basic understanding of endpoint security, firewalls, backup, and disaster recovery practices
- Willing to be placed in BSD, South Tanggerang office

Be Part of ATI's Journey

At ATI Business Group, we bring unparalleled knowledge of the travel and hospitality industry to every aspect of our clients' businesses. Through operational expertise, innovative technology, and exceptional talent, we deliver solutions that optimize operations, elevate customer experiences, and accelerate business growth.

Since 2002, we've grown into a global team of 2,000+ professionals, partnering with leading travel and hospitality organizations worldwide. Our people are at the heart of everything we do, helping businesses scale, adapt, and grow while creating meaningful career opportunities along the way.

Join us and help shape the future of travel and hospitality.

## About ATI Business Group

## Company Overview
- **One-liner**: ATI Business Group is a business process outsourcing (BPO) and technology solutions provider specializing in the travel, aviation, and hospitality industries.
- **Entity Type**: Private (no disclosed funding)
- **Headquarters**: Jakarta, Indonesia
- **Founded**: 2001
- **Founders**: David Harsamto (Co-Founder & CFO), with Brad Holman (CEO) leading the commercial side since 2010

## Core Business
- **Primary industries**: Travel, aviation, hospitality, business process outsourcing (BPO), and travel technology
- **Target customers**: Travel agencies, airlines, hotel groups, and other travel/hospitality organizations (B2B, enterprise)
- **Mission / purpose statement**: To help travel, aviation, and hospitality organizations scale with people, processes, and technology that deliver measurable impact.

## Products & Services
- **Fare Filing & Fare Loading**: Managing fare data across multiple Global Distribution Systems (GDS) for airlines and travel sellers.
- **Ticketing & Refund Operations Support**: End-to-end ticketing, reissuance, and refund processing.
- **Finance & Accounting Support Services**: Outsourced accounting, reconciliation, and financial reporting for travel companies.
- **Fare Audit Services**: Auditing fare calculations to ensure accuracy and revenue protection.
- **Business IT Development**: Custom software development and automation solutions (including RPA and AI) for travel operations.
- **Call & Chat Support**: Multilingual customer contact center services for travel and hospitality clients.
- **Client Corporate Finance**: Finance and operations associate roles supporting client back-office functions.

## Market Standing
- **Valuation**: Not publicly available
- **Key metric**: Annual revenue estimated at ~$588K (based on third-party estimates) – note this figure appears low relative to headcount and may not be verified; private company, no official disclosure.
- **Headcount**: 1,034 employees (as of 2026), +8.6% growth YoY
- **Notable clients/partners**: Garuda Indonesia (flagship client for fares management platform), and other airlines, travel agencies, and hospitality brands.
- **Growth signals**: Strong hiring momentum – active job postings grew +141% year-over-year; expanded automation and AI team (hiring Automation & AI Lead, AI Engineer); global footprint across 8 countries.

## Competitive Advantages
- **Deep domain expertise**: Over 20 years focused exclusively on travel and aviation BPO, giving them institutional knowledge of airline pricing, GDS systems, and global distribution.
- **End-to-end service stack**: Covers fare filing, ticketing, refunds, audit, finance, IT development, and contact center – a one-stop shop for travel operations.
- **Scalable offshore model**: Majority of workforce in Indonesia (77%) allows competitive cost structures while maintaining English-language capabilities for global clients.
- **Technology-led transformation**: Investing in automation, AI, and robotic process automation (RPA) to drive efficiency gains for clients.

## Strategic Focus
- **Current priorities**: Scaling automation and AI capabilities (recently posted roles for Automation & AI Lead and AI Engineer), expanding service lines, and deepening relationships with existing travel/hospitality clients.
- **Direction for growth**: Enter new geographies (presence in US, Australia, India, Maldives, Thailand, Poland, Canada); continue to build the ATI Academy for structured talent development; leverage technology to move from pure BPO to technology-enabled services.

## Why Work Here
- **Culture**: Team-driven environment focused on collaboration, clear roles, and measurable impact. Review ratings: 3.6/5 (168 reviews) – work-life 3.6, compensation 3.8, culture 3.6, career 3.2.
- **Work policy**: On-site positions (Central Jakarta and BSD South Tangerang) – currently no remote/hybrid model evident from job postings.
- **Training & growth**: ATI Academy provides structured onboarding and upskilling; employees report clear career paths.
- **Global exposure**: Opportunity to work with international clients across multiple time zones and cultures.
- **Rewards**: Competitive compensation (especially for the local market) and recognition programs.

## Sources
1. [LinkedIn Company Profile](https://linkedin.com/company/ati-business-group)
2. [ATI Business Group official site](https://atibusinessgroup.com/jobs/)
3. [Lever careers page (job listings)](https://jobs.lever.co/atibusinessgroup)
4. [ATI Business Group leadership page](https://atibusinessgroup.com/leadership/)
5. [Craft.co company profile](https://craft.co/ati-business-group)

## Other roles at ATI Business Group

- [Quality Support Specialist (Fluent in English)](https://feeny.ai/job/quality-support-specialist-fluent-in-english-ati-business-group-south-tangerang-c520kqz5dr2w) — South Tangerang, Indonesia
- [Operations Support Specialist (Fluent in English)](https://feeny.ai/job/operations-support-specialist-fluent-in-english-ati-business-group-south-sm1z4vxcq0a8) — South Tangerang, Indonesia
- [Travel Consultant (Fluent in English)](https://feeny.ai/job/travel-consultant-fluent-in-english-ati-business-group-central-jakarta-gzamq03533s9) — Central Jakarta, Indonesia
- [Finance Associate (Japanese Speaker)](https://feeny.ai/job/finance-associate-japanese-speaker-ati-business-group-south-tangerang-w5csaqw4b2w9) — South Tangerang, Indonesia
- [Fare Loader](https://feeny.ai/job/fare-loader-ati-business-group-central-jakarta-cb60kgqkwm4d) — Central Jakarta, Indonesia
- [Travel Advisor (Fluent in English)](https://feeny.ai/job/travel-advisor-fluent-in-english-ati-business-group-south-tangerang-1wvf686xm09h) — South Tangerang, Indonesia
- [Support Engineer – AI & Automation](https://feeny.ai/job/support-engineer-ai-automation-ati-business-group-central-jakarta-g6nrg6etyxc4) — Central Jakarta, Indonesia
- [Talent Sourcing Intern](https://feeny.ai/job/talent-sourcing-intern-ati-business-group-central-jakarta-xgakeg2wbnjq) — Central Jakarta, Indonesia
- [[External MGM] 📢 Know Someone Who'd Be a Great Fit? Refer Them to ATI Business Group!](https://feeny.ai/job/external-mgm-know-someone-who-d-be-a-great-fit-refer-them-to-ati-business-group-533pchy4z29k) — Central Jakarta, Indonesia
- [Finance & Operations Associate](https://feeny.ai/job/finance-operations-associate-ati-business-group-south-tangerang-awxg1mks6deq) — South Tangerang, Indonesia