--- title: 'IT Operations Support at Fictiv' canonical: 'https://feeny.ai/job/it-operations-support-fictiv-oakland-a855h0mrqq5f' type: 'job' last_seen: '2026-10-30' --- # IT Operations Support at Fictiv - **Company:** Fictiv - **Location:** Oakland, CA / Schaumburg, IL - **Posted:** 2026-10-28 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/fictiv/jobs/8871115002 ## Job description ## About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. Impact in this Role The IT Operations team keeps the technology running for everyone at MISUMI Americas. That covers new network setup (LAN, WAN, VPC, VPN), desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk support. We work closely with our Cloud Infrastructure Operations team so every employee has secure access to the systems they need. As an IT Operations Support Technician, you’ll report to the IT Operations Technical Lead. You’ll lean on your knowledge of Microsoft Entra, network administration, security event management, and SaaS management to give employees and partners dependable day-to-day support. Your success will be measured by hitting key milestones and by helping us solve complex, company-wide IT initiatives that cut across teams. Areas of Responsibility - Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management - Work in medium to large-scale Entra environments, including RBAC - Help build automation workflows that bring together alerting, monitoring, and reporting so we can spot security threats sooner - Help manage our current and new SaaS platforms, including Microsoft 365, Slack, Iru MDM, and others - Deploy security and facility access controls at our sites using Avigilon and video monitoring equipment - Use CrowdStrike EDR (or a similar EDR platform) to help design, deploy, and manage SIEM solutions for threat detection and analysis - Contribute to our IT Operations run-books and knowledge base - Bring 3+ years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company of 1,000+ employees - Configure Cisco Meraki and FortiGate gear, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control Desired Traits - 3+ years in IT Operations and/or DevSecOps - 3+ years using Jira (or an equivalent tool) for IT service management and reporting - Technical certifications, which we’ll give preference to: CompTIA Network+, Security+, or Cloud+, Cisco CCNA, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102 - Hands-on experience with Iru, Intune, or other MDM solutions - Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company (a plus) - A solid understanding of SOC 2 compliance - Experience with ISO 27001 or NIST 800 (a plus) - A clear, friendly communication style that helps you build good working relationships across MISUMI Americas Physical Demands - The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. Ability to move heavy boxes/equipment from time to time; must be able to lift up to 50 pounds. Travel - Up to 10% annually within the US for team meetings, offsites, trade shows, and conferences. ## Compensation $65,000 to $75,000 USD, based on experience. If this sounds like work you’d enjoy, send us your resume through the application link. We’d like to hear from you! We’re actively seeking teammates who: - Bring diverse perspectives and experience to our culture and company. - Excel at being part of a strong, empathetic team. - Thrive in an environment emphasizing respect, honesty, collaboration, and growth. - Have an ‘always learning’ mindset that celebrates learning, not just wins. - Help us continue to build a world-class organization that values the contributions of all of our teammates We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans. ## About Fictiv ## Company Overview - **One-liner**: Fictiv provides a digital operating system for custom manufacturing, connecting product creators with a global network of vetted manufacturers to source custom mechanical parts quickly and efficiently. - **Entity Type**: Private (Series E, last funding round May 2022) - **Headquarters**: San Francisco, California, United States, with additional offices in Guangzhou, China; Phoenix, Arizona; Pune, India; and Bengaluru, India - **Founded**: 2013 - **Founders**: Dave Evans and Nathan Evans ## Core Business - **Primary industry**: Custom manufacturing / Digital supply chain services - **Target customers**: B2B, serving early-stage startups to Fortune 500 enterprises across industries such as automotive, medical devices, robotics, and consumer electronics - **Mission / Purpose**: “To enable product creators to innovate” by building the world’s operating system for custom manufacturing – making it possible to build hardware at the speed of software. ## Products & Services - **Digital Manufacturing Platform**: An integrated online system for quoting, design for manufacturability (DFM) feedback, order management, and real-time tracking. Supports 3D printing, CNC machining, injection molding, and urethane casting, with lead times as fast as 1–2 days. - **Global Manufacturing Network**: A managed network of manufacturing partners across the U.S., Mexico, India, China, and Japan, offering supply chain resilience and regional sourcing flexibility. - **Technical Program Management**: Hands-on support from Fictiv engineers and program managers to guide customers from prototype through full-scale production. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding raised – $200M (as of Series E in May 2022) - **Notable Investors/Partners**: Includes Honeywell, Intel, Bill Gates (via Gates Frontier), and other institutional investors [fictiv.com](https://www.fictiv.com/about-us) - **Growth Signals**: - Over 35 million parts manufactured to date [fictiv.com](https://www.fictiv.com/) - Served more than 5,000 companies - Expanded to four global Centers of Excellence (U.S., Mexico, India, China) to reduce supply chain risk - Active hiring across engineering, sales, and operations (51 active jobs on Greenhouse as of mid-2026) ## Competitive Advantages - **Digital-first OS for manufacturing**: Combines an automated quoting and DFM engine with a vetted global network, reducing the typical friction of custom part sourcing. - **Speed and traceability**: Parts delivered in as fast as 24 hours, with full traceability and trackability at every step. - **Global, multi-region supply chain**: Customers can choose supply regions (U.S., Mexico, India, China, Japan) to mitigate geopolitical and logistics risk. - **Enterprise-grade quality management**: Integrated quality control and program management support, appealing to Fortune 500-level production requirements. ## Strategic Focus - **Scaling global manufacturing hubs**: Expanding in-region Centers of Excellence to offer faster, lower-risk production close to customers. - **AI and automation**: Using artificial intelligence to accelerate quoting, DFM feedback, and supply chain decisions (including in employment decisions for internal operations). - **Deepening enterprise relationships**: Targeting large OEMs and regulated industries (medical, aerospace, automotive) with compliance and traceability features. - **Platform ecosystem**: Enhancing the digital platform with new materials, finishes, and real-time analytics to further reduce time-to-market for hardware innovators. ## Why Work Here - **Culture & values**: Emphasizes a “Service Mentality” (value #2), collaboration, diversity, and autonomy. Described as a passionate team across multiple global offices. - **Work policy**: Remote-friendly environment with systems to keep distributed teams connected. Offices in San Francisco, Guangzhou, Phoenix, Pune, and Bengaluru. - **Perks and benefits**: - Monthly virtual work stipend - Wellness perks - Paid volunteer days - Learning and development stipend (Udemy Business courses, continued education stipends) - Leadership coaching for high performers - Paid parental leave - Equity options - **Engineering culture**: Access to modern tools (Salesforce, data engineering, integrations) and direct exposure to executive leadership; strong focus on career growth and autonomy. ## Sources 1. [Fictiv Careers Page](https://www.fictiv.com/careers) 2. [Fictiv Main Website](https://www.fictiv.com/) 3. [Fictiv About Us Page](https://www.fictiv.com/about-us) 4. [Crunchbase – Fictiv](https://www.crunchbase.com/organization/fictiv) 5. 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