--- title: 'IT Operations Technician at McMaster-Carr' canonical: 'https://feeny.ai/job/it-operations-technician-mcmaster-carr-elmhurst-jameh4az266p' type: 'job' last_seen: '2026-09-13' --- # IT Operations Technician at McMaster-Carr - **Company:** McMaster-Carr - **Location:** Elmhurst, IL - **Posted:** 2026-09-09 - **Last confirmed live:** 2026-09-13 - **Apply:** https://job-boards.greenhouse.io/mcmastercarr/jobs/4401174009 ## Job description McMaster-Carr is an eCommerce company seeking capable, curious people in all areas of our business. As a member of the Technology Team, Operations Technicians help maintain the security, reliability, and day-to-day usability of our computing environment. Successful technicians are thoughtful troubleshooters who enjoy understanding why systems work the way they do, not just how to fix them. They communicate clearly, respond promptly to user needs, and look for opportunities to improve processes, tools, and documentation over time. ## About the Job This is an Elmhurst, Illinois -based role that provides opportunities to develop competencies in a variety of technologies, advance within the company, and build a fulfilling career. We offer competitive base salaries, company profit-sharing, and a consistent 40-hour work schedule Monday through Friday. ## Who You Are - Independent Problem-Solver: Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context. - Curious & Analytical: Seek to understand how and why systems work, focusing on root causes rather than just fixing individual symptoms. - Analytical Troubleshooter: Investigate root causes and apply best practices to implement reliable solutions rather than relying on trial-and-error. - Professional Communicator: Provide clear verbal and written support, especially when supporting users during incidents. - Reliable & Accountable: Follow through on commitments and set accurate timelines for user requests and projects. - Process-Oriented: Recognize patterns in recurring issues to help improve documentation, tooling, and overall system reliability. - Efficient & Detailed: Balance attention to detail with the ability to move quickly as business needs dictate. - Automation-Minded: Show active interest in process improvement, automation, or scripting to make support more efficient. ## How You’ll Make an Impact - Provide remote and in-person technical support to internal users. - Provision user accounts and manage role-based access to systems and resources - Remotely deploy software to PCs and create or maintain deployment packages when needed. - Troubleshoot and resolve document and label printing issues; perform corrective and preventative maintenance. - Support users across physical PCs and virtual desktop environments (VDI), including hardware, OS, application, and peripheral issues. - Image, configure, and replace PCs and other endpoint devices as needed. - Resolve common issues with internal applications or clearly scope problems and escalate with actionable detail to support teams. - Work with systems and security teams to identify and remediate endpoint security vulnerabilities. - Identify recurring technical issues and help implement reliable, long-term solutions. - Create and maintain basic documentation and runbooks for standard procedures and repeat issues. Technologies Experience with some of the following is helpful, but not all are required: - Windows 11 - Active Directory - Group Policy - Multi-factor authentication (RSA, Azure, etc.) - VMware (including VMs and basic VDI concepts) - Windows Server 2016/2022/2025 - Microsoft Office 365 - Exchange (on-prem or hybrid) - Adobe Acrobat DC / Creative Cloud - Basic networking concepts (switching, DNS, DHCP) - Endpoint security tooling (Counteract, PDQ, etc.) - PCs, laptops, scanners - HP & Zebra printers - PowerShell scripting (basic to intermediate) - IBM Mainframe environment Cash Compensation Total cash compensation ranges from $123,750 - $142,250, which includes annual cash profit sharing based on company profitability. ## Benefits We offer comprehensive benefits to support employees and their dependents, such as: - 100% tuition reimbursement - Medical, dental, pharmacy, and vision plans with no monthly premiums - Industry-leading company-funded retirement accounts - Employee resource groups (e.g., Pride Alliance, Black Employees, Mi Gente, Military Community) - Inclusive, all-gender benefits - First-time home buyer assistance - Paid parental leave for all new parents - Adoption and surrogacy assistance - Paid time off for vacation and personal time ## Equal Opportunity Employer We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group. This position is not eligible for work authorization sponsorship by McMaster-Carr. Data We Collect We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click [here](https://www.mcmaster.com/cpra_job_applicant_notification/). ## About McMaster-Carr ## Company Overview - **One-liner**: McMaster-Carr is a privately held e-commerce and catalog company that supplies over 600,000 industrial products to businesses for maintenance, repair, and operations (MRO). - **Entity Type**: Private (family-owned, bootstrapped) - **Headquarters**: Elmhurst, Illinois, USA - **Founded**: 1901 - **Founders**: Not publicly disclosed (family‑owned business) ## Core Business - **Primary industry**: Industrial supplies & equipment distribution (MRO) - **Target customers**: B2B – engineers, maintenance teams, purchasing agents, and manufacturing/construction firms (small businesses to large enterprises) - **Mission / purpose**: To be the complete, one‑stop source for industrial supplies, delivering high‑quality products with fast, reliable service. (Paraphrased from the company’s stated focus on “handpick[ing] every product” and shipping 98% of orders from stock the same day.) ## Products & Services - **Industrial Supply Catalog**: Over 600,000 SKUs covering fasteners, raw materials, plumbing, electrical, safety equipment, precision tools, and more. Offered as a SaaS‑like web platform with CAD downloads, material certificates, and 3D models. - **Same‑Day / Next‑Day Delivery**: 98% of orders ship from stock at standard rates, with same‑day or next‑day delivery to many U.S. locations. - **In‑House Software & Technology**: Custom‑built e‑commerce engine, inventory management, distribution automation, and mobile applications developed by internal engineering teams. ## Market Standing - **Valuation / Market Cap**: Not disclosed (private company) - **Key Metric**: Annual revenue is not publicly reported; industry estimates often place it in the $3–5 billion range, but the company does not confirm figures. - **Notable Investors**: None (family‑owned; no external funding raised) - **Growth Signals**: - Active hiring across six U.S. facilities (Chicago, Atlanta, Cleveland, Los Angeles, Princeton, Fort Worth) for roles in software engineering, distribution automation, customer solutions, and management. - Expanding its technology team with focus on automation, data centers, and mobile app development. - Recently posted openings for “Automation Engineering Manager” and “CMMS Engineer,” indicating investment in warehouse and process automation. ## Competitive Advantages - **Massive Catalog & Fast Fulfillment**: Unmatched breadth of inventory (600k+ products) combined with near‑universal in‑stock availability and same‑day shipping—a difficult combination for competitors to replicate. - **In‑House Technology**: All software (e‑commerce, distribution, logistics) is built and maintained internally, giving McMaster‑Carr tight integration and the ability to rapidly iterate. - **Strong Supplier Relationships & Quality Control**: Products are hand‑picked and verified; material certificates and traceability are standard. - **Engineering‑First Culture**: Technology teams are highly autonomous and work on challenging projects (warehouse robotics, high‑performance web apps, data center design). ## Strategic Focus - **Automation & Distribution Efficiency**: Investing heavily in automated material handling, robotics, and facility reliability to maintain speed and accuracy as order volumes grow. - **Technology Talent Development**: Growing the software engineering and IT teams to support custom development of internal tools, customer‑facing platforms, and infrastructure. - **Geographic Expansion**: Operations centers in five major U.S. regions (plus the Chicago HQ) to provide fast delivery nationwide; newer facilities in Fort Worth and Princeton signal continued geographic scaling. ## Why Work Here - **Culture & Values**: Emphasizes “capability, not skill”—hiring curious people who can grow across roles. Strong inclusion and diversity programs, prayer/meditation spaces, all‑gender restrooms, mentoring groups. - **Work Model**: Hybrid for many tech roles (typically 3 days on‑site per week); distribution and customer‑facing roles are generally on‑site. Remote flexibility varies by position. - **Compensation & Benefits**: - No‑monthly‑premium medical, dental, pharmacy, and vision plans for employees and dependents. - Generous profit sharing and company‑funded retirement accounts. - 100% tuition reimbursement, adoption/surrogacy assistance, paid parental leave. - First‑time home‑buyer assistance, financial counselors, and college assistance for dependents. - **Engineering Culture**: Engineers work on diverse projects (web, mobile, data centers, automation) with support for learning through reading groups, guilds, and technical leadership tracks. ## Sources 1. [mcmaster.com/careers](https://www.mcmaster.com/careers) 2. [mcmaster.com](https://www.mcmaster.com/) 3. [builtin.com/company/mcmaster-carr](https://builtin.com/company/mcmaster-carr) 4. 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