---
title: 'IT Ops Engineer - Lisbon at Discord'
canonical: 'https://feeny.ai/job/it-ops-engineer-lisbon-discord-lisbon-zbg2hkaz1e58'
type: 'job'
last_seen: '2026-10-15'
---

# IT Ops Engineer - Lisbon at Discord

- **Company:** Discord
- **Location:** Lisbon, Portugal
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-15
- **Apply:** https://job-boards.greenhouse.io/discord/jobs/8796132002

## Job description

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Discord is opening an engineering hub in Lisbon, our first dedicated one outside of our San Francisco HQ. And we’re building it from the ground up. As a member of our founding team, you’ll help set the direction for teams across Core Technology, advancing work that keeps Discord reliable for millions of people around the world, helps our engineers move faster, and protects our platform at scale. You’ll also help shape the culture of the hub so it feels unmistakably Discord while developing a distinctly Lisbon identity of its own.

This is our first IT hire in EMEA, and it is a founding role. You will stand up and run the full employee technology surface across EMEA, based in our Lisbon office and supporting Discordians throughout the region. You are the trusted face of IT in the region and the coverage anchor for European hours, handling what cannot wait for San Francisco to wake up. This is a highly independent senior role for someone who navigates ambiguity, wears every hat, and turns a greenfield into a place that just works. You are measured by leverage and outcomes, not just tickets touched.

## What you will do

- Stand up IT for the region, starting with Lisbon: establish the office's physical technology footprint, build the local and regional vendor and ISP relationships, and set the day-to-day processes a growing EMEA presence needs, as the foundation the region's IT grows on.
- Own the full surface end to end in region: identity and access, device and endpoint management, office network and connectivity, AV and meeting rooms, and SaaS, in partnership with Enterprise Security on the endpoint and identity surface.
- Script and integrate across that surface: use vendor-native automation and APIs to connect those systems and write the glue that makes them work as one instead of a pile of consoles.
- Run onboarding and offboarding for the region so a new Discordian is equipped on day one and deprovisioned on exit.
- Be the EMEA coverage anchor: resolve what the timezone gap would otherwise stall, and keep async, well-documented handoffs with the team in San Francisco.
- Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
- Participate in on-call rotations.

## What you should have

- Hands-on experience across most of the employee technology surface, with real depth in several areas and not all expected: identity (Okta), device management across both Mac (Jamf) and Windows (Intune), corporate networking (wireless, DNS/DHCP, VPN, Zero Trust access), SaaS and productivity (Google Workspace), collaboration and conferencing (Discord), and the meeting-room AV around it.
- A track record of operating independently through ambiguity, ideally standing something up from scratch. You do not wait to be told what to fix.
- Real automation chops: comfortable producing working scripts (Python is our go-to, and using AI to write them is fine), plus no-code and low-code workflows. You reach for automation before a runbook.
- Excellent written communication and async discipline, since you will often be the only IT person in the room. Plus a business-problem mindset and a collaborative, low-ego, secure-by-design posture.
- 8+ years of experience managing IT systems in high growth tech companies.

Bonus points

- Working knowledge of GDPR and EU data-protection expectations.

For this role, the Hiring Manager needs this person to be in the office 5 days a week. Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking [HERE.](https://discord.com/terms/applicant-candidate-privacy-policy)

## About Discord

## Company Overview
- **One-liner**: Discord is a voice, video, and text communication platform designed to help friends and communities hang out and play games together.
- **Entity Type**: Private (funding stage not disclosed in available sources)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2015
- **Founders**: Jason Citron and Stanislav Vishnevskiy

## Core Business
- **Primary industry**: Gaming communication and social platform
- **Target customers**: B2C – gamers, gaming communities, and friends; also B2B via in-game chat integrations
- **Mission or purpose**: To be the best place to talk before, during, and after playing games, enabling meaningful connections around the joy of gaming.

## Products & Services
- **Discord Platform (Voice, Video, Text)**: A free-to-use app for 1:1 DMs, group DMs, and Servers where users can communicate in real-time. Features include high-quality streaming, in-game overlay, Soundboard, Voice Messages, and Activities (playable games inside Discord).
- **Discord API & SDK**: Allows developers to build bots, integrations, and in-game chat powered by Discord (e.g., used by Pax Dei and Omega Strikers).
- **Discord App Launcher**: Lets users enjoy Activities and apps directly within Discord.
- **Rich Presence API**: Enables games to display player activity on Discord profiles.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: 90+ million daily active users (DAU) as of Q4 2025 (internal data)
- **Notable Investors/Partners**: Not detailed in provided sources; known from general knowledge includes Greylock, Index Ventures, Accel, and Tencent (but not cited here)
- **Growth Signals**:
  - 90%+ of Discord users play video games; ~40% start a game within an hour of using Discord.
  - Expanded in-game voice chat support to PS5 and PC.
  - Launched in-game overlay, Soundboard, Voice Messages, and Activities.
  - New CEO Humam Sakhnini (former Activision Blizzard/King executive) appointed in Spring 2025.

## Competitive Advantages
- **Gaming-first focus**: Deep integration with gaming ecosystems (console, PC, mobile) and features built specifically for gamers.
- **Massive, engaged user base**: 90M+ DAU with high daily activity and strong community stickiness.
- **Platform lock-in**: Users build social networks within Discord servers, making switching costly.
- **Developer ecosystem**: API and SDK power hundreds of thousands of apps and in-game chat integrations.

## Strategic Focus
- Continue making Discord the most reliable and feature-rich platform for gaming conversations.
- Expand in-game voice/text chat partnerships (e.g., Pax Dei, Omega Strikers).
- Invest in Safety platform (dedicated engineering teams, Safety Processing, Enforce, Experience).
- Grow revenue through monetization features (Nitro subscriptions, game sales, and ads – hinted by job postings for "Revenue" teams).

## Why Work Here
- **Culture**: Emphasizes seven principles: Strive for Excellence, Cultivate Belonging, Deliver for Customers, Embrace the Brutal Facts, Progress Over Perfection, Debate/Decide/Commit, Surprise & Delight. Employees use Discord daily and share a passion for gaming.
- **Work model**: Flexible – in-person at San Francisco HQ, remote, or hybrid. "Great work can happen anywhere."
- **Benefits** (US full-time):
  - Competitive compensation with equity, 401k matching.
  - 4 weeks PTO, 16 paid holidays (including winter break), flexible sick time (including mental health days).
  - 12+ weeks parental leave, fertility/adoption/surrogacy benefits.
  - Medical, dental, vision, reproductive, gender-affirming, and mental healthcare.
  - $375 quarterly wellness stipend.
  - $1,000/year donation matching, 2 volunteer days off.
- **Engineering culture**: Strong focus on data, safety, and infrastructure; managers go through leadership training; many open roles in Core Tech, Safety, Data, and Machine Learning.

## Sources
1. [discord.com/careers](https://discord.com/careers)
2. [discord.com/company](https://discord.com/company)
3. [discord.com/blog/the-seven-principles-of-working-at-discord](https://discord.com/blog/the-seven-principles-of-working-at-discord)
4. [job-boards.greenhouse.io/discord](https://job-boards.greenhouse.io/discord)
5. [job-boards.greenhouse.io/discord/jobs/8350416002](https://job-boards.greenhouse.io/discord/jobs/8350416002)

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