---
title: 'IT Ops Engineer at Vercel'
canonical: 'https://feeny.ai/job/it-ops-engineer-vercel-new-york-22kdfe7x4xrc'
type: 'job'
last_seen: '2026-09-12'
---

# IT Ops Engineer at Vercel

- **Company:** Vercel
- **Location:** New York, NY
- **Work type:** hybrid
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/vercel/jobs/6179794004

## Job description

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

Vercel is growing fast, and so is the demand on our IT team. We're looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.

In this role, you'll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You'll manage the tools and systems Vercel's employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.

AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive tasks, and solve problems more effectively. Whether that's writing scripts, drafting documentation, triaging requests, or researching solutions, we want someone who reaches for AI as a natural part of how they work.

Beyond the helpdesk, you'll have genuine opportunities to contribute to larger IT projects and initiatives. This is a team that operates with a high bar and moves quickly, and we're looking for someone who matches that energy: proactive, detail-oriented, and genuinely excited about building great IT experiences at scale.

This is an in-person role based in New York City. The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office's IT needs.

What You Will Do:

- Serve as the first point of contact for in-office and remote staff on all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
- Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment.
- Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
- Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
- Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
- Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
- Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
- Develop and maintain clear documentation for IT systems, processes, and common issues.
- Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

About You:

- Experienced IT Professional: You have at least 5 years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
- AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
- Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you're known for diagnosing and resolving technical issues quickly and thoroughly.
- Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
- Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
- Service-Oriented: You're approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
- Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don't let things fall through the cracks.
- Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
- Continuous Learner: You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Benefits:

- Great compensation package and stock options.
- Inclusive Healthcare Package.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
- We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

The base pay range for this role is $116,000-$174,000. This salary range is an estimate. Actual salary will be based on job related skills and experience.  The total compensation package also includes benefits and equity-based compensation.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

## About Vercel

## Company Overview
- **One-liner**: Vercel provides cloud infrastructure, developer tools, and frameworks (including Next.js) for building and deploying websites and applications.
- **Entity Type**: Private (Series F, September 2025)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2015 (as ZEIT; rebranded to Vercel in April 2020)
- **Founders**: Guillermo Rauch

## Core Business
- **Primary industries**: Edge computing, web hosting, content delivery network, developer tools
- **Target customers**: B2B – developers, engineering teams, enterprises, and startups building modern web applications
- **Mission / Purpose**: “Agentic infrastructure for every app and agent” — enabling humans and AI to build software together (from [vercel.com/about](https://vercel.com/about))

## Products & Services
- **Next.js**: Open-source React framework for building full-stack web applications (created and maintained by Vercel).
- **Vercel Edge Network**: Global edge infrastructure for serverless compute, static hosting, and dynamic rendering.
- **v0 (AI web development tool)**: Generates front-end code from natural language prompts; winner of a 2025 Webby Award.
- **AI SDK**: Open-source library for building conversational streaming interfaces in JavaScript/TypeScript.
- **Turborepo**: Monorepo build system (acquired in Dec 2021).
- **Fluid (infrastructure model)**: Allows instances to handle multiple concurrent requests like traditional servers while retaining serverless elasticity (introduced 2025).

## Market Standing
- **Valuation**: $9.3 billion (Series F, September 2025)
- **Total Funding**: ~$652 million (Series C $102M in June 2021, $250M in May 2024 at $3.25B valuation, $300M Series F in Sep 2025)
- **Key Metric**: ~900 employees (as of 2026), growing from ~550 in 2025
- **Notable Investors & Partners**: Accel, GIC (co-led Series F); angel investors include Nat Friedman (former GitHub CEO), Jordan Walke (React creator), Naval Ravikant, and others (from [vercel.com/about](https://vercel.com/about))
- **Growth Signals**: Rapid valuation growth ($3.25B to $9.3B in ~16 months); acquisitions of NuxtLabs (Jul 2025), Tremor (Jan 2025), Splitbee (Oct 2022); appointment of Mitchell Hashimoto (HashiCorp co-founder) to board in Mar 2026.

## Competitive Advantages
- **Next.js ecosystem dominance**: Extensive adoption; Vercel controls the most popular React framework, creating a strong lock-in for deployment.
- **Composable architecture**: MACH Alliance member; supports Git-based workflows, serverless, and edge functions.
- **AI-native product suite**: v0 and AI SDK provide unique capabilities for developer productivity and conversational UI.
- **Fast innovation cycle**: Ship-fast culture backed by high funding and strong engineering talent.

## Strategic Focus
- **Agentic infrastructure**: Building the platform where both humans and AI agents build, deploy, and scale software.
- **AI integration**: Deepening capabilities of v0, AI SDK, and AI Gateway; automated infrastructure improvements.
- **Enterprise adoption**: Appointing board members with enterprise experience; expanding sales and partner roles.
- **Fluid model**: Evolving serverless to handle stateful, long-running workloads.

## Why Work Here
- **Culture**: Engineer-driven, ship-fast ethos; 75% of Glassdoor reviewers recommend to a friend; overall rating 4.1/5.0 as of 2026 ([jobsbyculture.com](https://jobsbyculture.com/blog/working-at-vercel-2026))
- **Work model**: Remote-first (U.S. roles also in San Francisco, New York City, Austin); distributed across 54% U.S., 8% U.K., 5% Germany, etc. ([LinkedIn](https://www.linkedin.com/company/vercel))
- **Compensation**: Typical engineering range $180k–$320k (senior roles); benefits and equity are competitive (from [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-vercel-2026))
- **Engineering quality**: High bar for talent; known alumni go to top AI/cloud companies; strong open-source contributions (Next.js, Turborepo, AI SDK)
- **Recent departures do not diminish growth**: Despite some leadership changes (e.g., Head of Mobile left Mar 2026, Director of Commercial Sales left Apr 2026), the company continues to hire heavily (94 active postings as of mid-2026, +2.2% YoY) ([LinkedIn](https://www.linkedin.com/company/vercel))

## Sources
1. [wikipedia.org](https://en.wikipedia.org/wiki/Vercel)
2. [linkedin.com](https://www.linkedin.com/company/vercel)
3. [vercel.com/about](https://vercel.com/about)
4. [vercel.com/careers](https://vercel.com/careers)
5. [jobsbyculture.com](https://jobsbyculture.com/blog/working-at-vercel-2026)

## Other roles at Vercel

- [Senior Partner Programs Manager](https://feeny.ai/job/senior-partner-programs-manager-vercel-san-francisco-e0x7tz244dsm) — San Francisco, CA / New York, NY / Austin, TX
- [Strategic Partnerships Lead](https://feeny.ai/job/strategic-partnerships-lead-vercel-san-francisco-9qbj358k9zc1) — San Francisco, CA / New York, NY / Austin, TX
- [Software Engineering Intern - Winter '27](https://feeny.ai/job/software-engineering-intern-winter-27-vercel-san-francisco-q60j7xfxjdxa) — San Francisco, CA
- [Software Engineering Intern - Summer '27](https://feeny.ai/job/software-engineering-intern-summer-27-vercel-san-francisco-5new1a5tksn3) — San Francisco, CA
- [FP&A Manager, Product](https://feeny.ai/job/fp-a-manager-product-vercel-san-francisco-m59r2htvk9g6) — San Francisco, CA
- [Member of the Technical Staff - Next.js](https://feeny.ai/job/member-of-the-technical-staff-next-js-vercel-san-francisco-b7vkc2npb31s) — San Francisco, CA / New York, NY
- [Member of the Technical Staff, Financial Data Platform](https://feeny.ai/job/member-of-the-technical-staff-financial-data-platform-vercel-san-francisco-95qp69fkvppm) — San Francisco, CA / New York, NY
- [Product Designer, Marketplace](https://feeny.ai/job/product-designer-marketplace-vercel-san-francisco-q3s3g4kzw9q4) — San Francisco, CA
- [Strategic Sourcing Manager](https://feeny.ai/job/strategic-sourcing-manager-vercel-san-francisco-ka2xnf619bhs) — San Francisco, CA
- [SOX Manager](https://feeny.ai/job/sox-manager-vercel-india-jqxaekerg9pj) — India