--- title: 'IT Service Delivery Tech Lead at RF-SMART' canonical: 'https://feeny.ai/job/it-service-delivery-tech-lead-rf-smart-jacksonville-florida-6t2mnv8w7tac' type: 'job' last_seen: '2026-09-17' --- # IT Service Delivery Tech Lead at RF-SMART - **Company:** RF-SMART - **Location:** Jacksonville Florida, United States - **Posted:** 2026-09-17 - **Last confirmed live:** 2026-09-17 - **Apply:** https://job-boards.greenhouse.io/rfsmart/jobs/5425506008 ## Job description IT Service Delivery Tech Lead Jacksonville, FL  (Onsite) We exist to transform our customers and change lives Who We’re Looking For The Service Delivery Tech Lead serves as primary resolver for complex, escalated service desk issues and provides technical leadership within the team. This role provides technical assistance to end users by troubleshooting, diagnosing, and resolving issues related to hardware, software, and network services. In addition to technical support, the position includes responsibility for asset and hardware tracking to ensure accurate inventory management and efficient lifecycle support. This role focuses on delivering exceptional service for core business processes, while also defining and optimizing workflows to enhance RF-SMART team performance and tool utilization. This is a non-managerial role from a people leadership perspective, yet the ideal candidate will provide guidance and mentorship to junior team members. What You'll Do: - Provide timely support services to employees with complex and/or escalated technical problems and information technology issues involving desktop, laptop, or network services. - Assist both onsite and remote team members in handling escalated issues coming from lower-level IT support groups.. - Troubleshoot and diagnose issues with hardware, software, network, and other related systems. - Research solutions through internal and external knowledgebase as needed. - Plan for installations and upgrades of PC components and software. - Respond to service outages; track incidents in a software solution and follow through to resolution, working to get end user issues fixed as quickly as possible. - Document resolutions, workarounds, and technical procedures in the knowledge base to support Knowledge Management efforts and promote self-service for Tier I and end users. - Follow up with users to verify resolution, ensure customer satisfaction, and close tickets in alignment with Continual Service Improvement principles. - Support new hire onboarding and employee offboarding by provisioning/deprovisioning accounts and preparing or reclaiming IT equipment in coordination with HR and other departments. - Independently manage assigned tickets and workload, ensuring timely resolution and adherence to service level agreements and operational procedures. What You Bring: - Minimum of 6 years of formal work experience in a technology support capacity - Bachelor’s degree in IT or related field is preferred. - CompTIA A+ certification or equivalent industry credentials (preferred but not required). - Solid understanding of computer hardware, operating systems (Windows and macOS), and basic networking concepts. - Experience supporting and troubleshooting desktops, laptops, peripherals, and common software applications in a corporate environment. - Strong analytical and problem-solving skills, with the ability to resolve issues efficiently and independently. - Excellent verbal and written communication skills, with a customer-focused mindset and the ability to explain technical information clearly to non-technical users. - Familiarity with IT service management (ITSM) frameworks such as ITIL is a plus. Why You’ll Love It Here: Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. As an IT Service Delivery Tech Lead, you'll work alongside a passionate team dedicated to making a difference—both for our customers and our employees. (This is a Monday - Friday, 8am - 5pm EST work schedule) Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status); or support support STEM OPT/Everify at this time. General Information:  The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer. [A Word From Our CEO - Watch Now](https://rfsmart.wistia.com/medias/8j4rvkidqu) ## About RF-SMART ## Company Overview - **One-liner**: RF-SMART provides automated data collection and warehouse management software that integrates with major ERP systems to help distributors, manufacturers, retailers, and healthcare organizations achieve near‑100% inventory accuracy and up to 40% productivity gains. - **Entity Type**: Private (Privately Held, bootstrapped growth) - **Headquarters**: Jacksonville, Florida, United States - **Founded**: 1982 - **Founders**: Not publicly available ## Core Business - **Primary industries**: Software Development – warehouse management, supply chain execution, and barcode/RFID solutions. - **Target customers**: B2B / Enterprise – distributors, manufacturers, retailers, healthcare/hospitals, 3PLs, and heavy industries. - **Mission**: “To eliminate trips back and forth to the office, error‑prone manual data entry, and all the ‘invisibles’ inherent in paper‑driven processes – most importantly accuracy, productivity, and activity status.” [rfsmart.com](https://www.rfsmart.com/company) ## Products & Services - **RF‑SMART Warehouse Management System (WMS)**: Out‑of‑the‑box and customizable barcode/RFID‑based WMS that works directly with the customer’s ERP (NetSuite, Oracle Cloud, Oracle JD Edwards) – no duplicate databases. - **RF‑SMART Label Printing**: Integrated label generation for shipping, receiving, and inventory labeling. - **RF‑SMART Shipping for NetSuite**: Streamlined shipping functionality within the NetSuite ecosystem. - **Transportation Management System (TMS)**: Product under development (Product Owner II – TMS role listed). [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart) - **Professional Services & Implementation**: Certified implementation and support teams that are cross‑trained in both RF‑SMART and the target ERP. ## Market Standing - **Valuation**: Not disclosed. - **Key Metrics**: Annual revenue of **$65.7M** (LinkedIn estimate). Headcount of **454 employees** (+19.3% YoY). [linkedin.com](https://www.linkedin.com/company/rfsmart-com) - **Notable Investors/Partners**: No external investors; the company is organically grown. Key technology partners: NetSuite, Oracle, JD Edwards. - **Growth Signals**: Named to Inc. 5000 list of fastest‑growing private companies. Customers in 33+ countries. 3,500+ companies served. [rfsmart.com](https://www.rfsmart.com/) ## Competitive Advantages - **40+ years of domain expertise** in warehouse automation. - **Deep ERP integration** – single‑source database eliminates data duplication and delivers 99.9% accuracy. - **Proven productivity gains of up to 40%** and near‑100% inventory/picking accuracy. - **Certified teams** – implementation staff are certified in both RF‑SMART and the customer’s ERP, reducing deployment risk. ## Strategic Focus - **International expansion** – already present in 11 countries (UK, Australia, Canada, Spain, Brazil, etc.). - **Product diversification** – development of a Transportation Management System (TMS) and continued enhancement of Demand Planning & Inventory Optimization modules. - **Scalability** – solutions designed to grow with customers from small operations to large enterprises. ## Why Work Here - **Culture**: “Love Where You Work” is a core theme. The company operates on five pillars – Growth, Rewards, Health, Philanthropy, and Team. [rfsmart.com](https://www.rfsmart.com/careers) - **Work Model**: Mix of in‑office, distributed (remote/US), and international roles. Primary offices in Jacksonville, FL and Highlands Ranch, CO. - **Benefits & Perks**: - Medical, dental, vision with HSA contributions. - 401(k) with company match (up to 4%). - Annual bonus plan based on company profitability. - Paid parental leave (8 weeks maternity, 3 weeks parental). - Tuition reimbursement and education assistance. - Quarterly massages, healthy snacks (“Fruity Tuesdays/Fridays”), and a break room with ping‑pong and video games. - **Engineering Culture**: Annual Hackfest, Women’s Development initiative, active Wellness Committee. - **Recognition**: Named one of “Best Places to Work JAX” (Jacksonville). ## Sources 1. [rfsmart.com](https://www.rfsmart.com/company) – Company overview, mission, customers, Inc. 5000. 2. [rfsmart.com](https://www.rfsmart.com/careers) – Culture, benefits, values, “Best Places to Work JAX”. 3. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/rfsmart) – Current job openings (14+ roles including software developer, product owner, intern). 4. [linkedin.com](https://www.linkedin.com/company/rfsmart-com) – Headcount, revenue estimate, founding year, industry, growth rate. ## Other roles at RF-SMART - [Implementation Project Manager-NetSuite](https://feeny.ai/job/implementation-project-manager-netsuite-rf-smart-highlands-ranch-colorado-arpyac43key8) — Highlands Ranch Colorado, United States / Jacksonville Florida, United States - [Product Engineering Software Developer Internship - Spring & Summer 2027](https://feeny.ai/job/product-engineering-software-developer-internship-spring-summer-2027-rf-smart-jsfg1thc36fs) — Jacksonville Florida, United States - [Software Support Engineer Internship (NetSuite) - Summer 2027](https://feeny.ai/job/software-support-engineer-internship-netsuite-summer-2027-rf-smart-highlands-cf1wz43qfqvz) — Highlands Ranch Colorado, United States - [Product Strategy Intern - Summer 2027](https://feeny.ai/job/product-strategy-intern-summer-2027-rf-smart-jacksonville-florida-xcsak7ydajg4) — Jacksonville Florida, United States - [SaaS Sales Internship - Summer 2027](https://feeny.ai/job/saas-sales-internship-summer-2027-rf-smart-jacksonville-florida-k005hgskg8jz) — Jacksonville Florida, United States - [Hardware Support Internship - Summer 2027](https://feeny.ai/job/hardware-support-internship-summer-2027-rf-smart-jacksonville-florida-qvbwh99gmrhq) — Jacksonville Florida, United States - [Software Developer](https://feeny.ai/job/software-developer-rf-smart-jacksonville-florida-ff5zcy6ka7hx) — Jacksonville Florida, United States - [Software Developer](https://feeny.ai/job/software-developer-rf-smart-jacksonville-florida-e8jp6c5qjj83) — Jacksonville Florida, United States - [Hardware Support Engineer](https://feeny.ai/job/hardware-support-engineer-rf-smart-jacksonville-florida-8z2m2vt68rk1) — Jacksonville Florida, United States - [Strategic Account Executive - Central US Territory](https://feeny.ai/job/strategic-account-executive-central-us-territory-rf-smart-united-states-3kyz5k0hsdwr) — United States