---
title: 'IT Service Desk Analyst (Contract) at CarGurus'
canonical: 'https://feeny.ai/job/it-service-desk-analyst-contract-cargurus-boston-ybgcc5cv30vz'
type: 'job'
last_seen: '2026-10-16'
---

# IT Service Desk Analyst (Contract) at CarGurus

- **Company:** CarGurus
- **Location:** Boston, MA
- **Compensation:** $26–$33/hr
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-16
- **Apply:** https://careers.cargurus.com/us/en/job/8249802?gh_jid=8249802

## Job description

## Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

## What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

## Role Overview

CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.

## What You'll Do

- Provide Tier 1 technical support to employees both in person and remotely
- Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)
- Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions
- Support on site meetings and events
- Author and maintain internal documentation
- Escalate issues where appropriate and follow up to ensure resolution
- Maintain high Customer Satisfaction (Internal) for our colleagues
- Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
- Demonstrate flexibility to cope with changing demands based on business priority
- Supervise technology trends and makes recommendations on incorporating innovative technology into the company’s existing platforms
- Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
- Support of system deployments from business and liaising with 3rd party vendors where relevant
- Ensure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications
- Provide feedback on existing tools and processes to help improvements
- Collaborate with senior team members and vendors to evaluate innovative technology

## What You'll Bring

- 1-2 years of support experience
- Associates’ Degree in MIS or equivalent experience
- Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus
- Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
- Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
- Experienced working in a team-orientated and collaborative environment
- Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework
- A curious mind, with a desire to help users across all aspects of the business and various skill levels

In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities. The displayed range represents the expected contract hourly range for this position.

Position Pay Range $26—$33 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

## About CarGurus

## Company Overview
- **One-liner**: CarGurus is the #1 most-visited digital auto platform in the United States, using data-driven technology to bring trust and transparency to car shopping and selling.
- **Entity Type**: Public (NASDAQ: CARG)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2006
- **Founders**: Langley Steinert (co-founder of TripAdvisor)

## Core Business
- **Primary industry**: Automotive marketplace / Digital auto platform
- **Target customers**: B2C (car buyers and sellers) and B2B (car dealers)
- **Mission statement**: "To give people the power to reach their destination" — empowering drivers and dealers with the confidence to buy or sell cars exactly how they want, whether online, in-person, or a combination of both.

## Products & Services
- **CarGurus Marketplace (Consumer)**: A data-driven car shopping platform featuring over 4 million vehicle listings in the US. The platform provides unbiased vehicle information, Instant Market Value (IMV) pricing, deal ratings (Great/Good/Overpriced), and a "Best Match" sort order to help consumers find the best deal. Includes tools for buying, financing, and selling.
- **CarGurus for Dealers (B2B)**: A suite of digital retail tools and services that help tens of thousands of dealers source, market, and sell vehicles. Includes digital retailing tools for financing, appointment booking, and online sales.
- **Autolist**: A car shopping platform acquired by CarGurus in 2020, expanding the consumer audience.
- **PistonHeads**: A UK-based motoring community and automotive marketplace acquired in 2019.

## Market Standing
- **Valuation/Market Cap**: Publicly traded on NASDAQ under ticker CARG. Market cap fluctuates; as of mid-2025, it is approximately $3.5–4 billion (check latest).
- **Key Metric**: $907 million in revenue in FY2025.
- **Notable Investors/Partners**: Public company with institutional investors; founded by Langley Steinert (co-founder of TripAdvisor).
- **Growth Signals**: 
  - #1 most-visited automotive platform in the US with 45 million monthly visitors and 39.7 million monthly unique visitors.
  - Over 4 million vehicle listings in the US.
  - Serves 24,000+ US dealers and 34,000 dealers globally.
  - 1,100+ employees across North America, Ireland, and the UK.
  - Launched an AI-powered shopping experience in 2025.
  - Expanded digital retail tools (financing, appointment booking) in 2022.
  - Acquired Autolist (2020) and PistonHeads (2019) to expand audience and geographic reach.

## Competitive Advantages
- **Data-driven transparency**: Proprietary Instant Market Value (IMV) and deal ratings (Great/Good/Overpriced) provide unbiased pricing insights that build consumer trust.
- **Scale and audience**: #1 most-visited automotive platform in the US with 45M monthly visitors, giving it unmatched reach for both consumers and dealers.
- **Dual-sided marketplace**: Serves both consumers (B2C) and dealers (B2B), creating a powerful network effect — more buyers attract more dealers, and more listings attract more buyers.
- **Technology-first approach**: A tech company at its core, leveraging data science, AI, and rapid iteration to improve the car buying/selling experience.
- **Brand trust and transparency**: Long-standing reputation for unbiased data (Instant Market Value, deal ratings) that differentiates it from traditional classifieds.

## Strategic Focus
- **AI and personalization**: Launching an AI-powered shopping experience (2025) to create a more personalized and intuitive research process.
- **Digital retail expansion**: Continuing to build out digital retail tools (financing, appointment booking) to enable more of the car sale to happen online.
- **Dealer partnership growth**: Deepening relationships with the 34,000+ dealers who use the platform to maximize their revenue.
- **International presence**: Maintaining and growing operations in the US, Canada, UK, and Ireland.

## Why Work Here
- **Culture and values**: CarGurus emphasizes integrity, transparency, data-driven decision-making, speed, collaboration, and pioneering spirit. The company is Built In’s #1 Best Large Company to Work For in the U.S. and #1 Best Place to Work in Boston.
- **Work model**: Flexible hybrid model with a headquarters in Boston's Back Bay. The office features open seating, innovation areas, a 24/7 fitness center, rooftop terraces, fully stocked kitchens, and a barista bar.
- **Time off**: Full-time US employees get unlimited personal and sick time off, plus 3 weeks of vacation to start. Dublin and UK employees get 25 days annual leave and 10 sick days. All employees receive a month-long paid sabbatical after 5 and 10 years.
- **Perks**: $15/day in-office lunch stipend, commuting and tuition support, gym/wellness reimbursement, meditation and fitness app subscriptions, and an "Auto Perk" of up to $1,250 toward a new vehicle purchase from a dealer partner.
- **Family support**: Partnerships with Carrot Fertility and Care.com (for daycare, eldercare, and pet care), plus family-focused leave policies.
- **DEIB**: No dress code, employee-led charitable giving, donation matching, and a focus on diversity, equity, inclusion, and belonging.
- **Learning**: Tailored development programs, on-demand content, annual Hackathon and Science Fair.
- **Culture**: Emphasizes integrity, transparency, collaboration, speed, and a pioneering spirit. "Being a car person is optional" — the company values curiosity and problem-solving over automotive passion.

## Sources
1. [cargurus.com](https://www.cargurus.com/about/cargurus)
2. [careers.cargurus.com](https://careers.cargurus.com/us/en/)
3. [careers.cargurus.com (Life page)](https://careers.cargurus.com/us/en/life)
4. [LinkedIn](https://www.linkedin.com/company/cargurus)

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