---
title: 'IT Service Desk Specialist at BPM LLP'
canonical: 'https://feeny.ai/job/it-service-desk-specialist-bpm-llp-bengaluru-952r5q6r2kmh'
type: 'job'
last_seen: '2026-09-14'
---

# IT Service Desk Specialist at BPM LLP

- **Company:** BPM LLP
- **Location:** Bengaluru, India
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.lever.co/bpmcpa/c735d0d3-adef-4bff-b30f-ac78ef3e581f

## Job description

BPM India Advisory Service Private Limited - Formerly known as “Burr Pilger Mayer India Private Limited”. (BPM India) is a subsidiary of BPM LLP. Founded in 1986, BPM is one of the largest California-based accounting and consulting firms, ranking in the top 50 in the country. With 17 different office locations, BPM serves emerging and mid-cap businesses as well as high-net-worth individuals in a broad range of industries, including financial services, technology, life science, manufacturing, food, wine and craft brewing, automotive, nonprofits, real estate and construction. The Firm’s International Tax Practice is one of the largest on the West Coast and its well-recognized SEC practice serves approximately 35 public reporting companies, mostly in the technology industry.

Job Summary

We are seeking an experienced IT Service Desk -Senior Specialist to provide Tier 1, Tier 2, and Tier 3 IT support across BPM's global environment. The role is responsible for independently resolving incidents and escalations, owning assigned queues/categories, supporting day-to-day IT operations, and delivering high-quality remote and onsite end-user support within established SLAs.

The ideal candidate brings 5–6 years of service desk/end-user support experience, including 24x7 production support, with strong knowledge of desktop systems, Microsoft technologies, enterprise applications, hardware, operating systems, and troubleshooting. The role requires strong customer service, initiative, adaptability, and the ability to work effectively with India and U.S.-based IT teams with minimal supervision.

Key Responsibilities: Service Desk & IT Operations

- Provide Tier 1, 2, and 3 support for remote and onsite users, independently resolving hardware, software, OS, network, access, and application incidents within established SLAs.
- Own assigned queues/categories and accurately record, track, troubleshoot, document, escalate, and follow incidents through final resolution using service desk, remote support, and diagnostic tools.
- Support laptops, OS imaging, monitors, docking stations, desktop systems, account/access issues, Microsoft applications, and business-critical applications.
- Support daily IT operations across BPM regions, monitor service quality/KPIs, and assist with incident and problem management based on impact and severity.
- Identify root causes, recurring issues, and service inefficiencies and recommend solutions and continuous improvements.

Technical, Knowledge & Team Support

- Support Microsoft and enterprise technologies, including Microsoft 365, Azure, Entra ID/Azure AD, on-premises Active Directory, endpoint management, Exchange, Outlook, Teams, Office, OneDrive, networking, DHCP, DNS, firewalls, and VPN.
- Support ManageEngine/ServiceDesk Plus administration, ADManager, templates, distribution lists, shared mailboxes, and dynamic distribution lists.
- Support Windows clients, iOS, Android, IT assets, accounting applications, and other enterprise technologies used across BPM.
- Create and maintain knowledge base articles, SOPs, known-error documentation, FAQs, processes, and policies, and contribute to technician training and knowledge sharing.
- Collaborate with India and U.S. IT teams, management, Microsoft, vendors, and service providers to resolve escalations and maintain service continuity across global operations.

Required Qualifications:

- Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.
- 5–6 years of service desk, IT helpdesk, desktop support, or end-user services experience, including incident troubleshooting, escalation, and 24x7 production support.
- Working knowledge of Microsoft 365, Azure, Entra ID/Azure AD, Active Directory, endpoint management, Exchange, networking, DHCP, DNS, firewalls, VPN, Windows, iOS, and Android.
- Experience administering or supporting ManageEngine, ServiceDesk Plus, ADManager, distribution lists, shared mailboxes, and related identity/access activities.
- Strong troubleshooting experience with Outlook, Teams, Microsoft Office, OneDrive, laptop OS imaging, remote/desk-side support, and IT hardware including laptops, monitors, and docking stations.
- Strong knowledge of incident/problem management, root-cause analysis, SLA management, technical documentation, escalation procedures, and applicable data privacy practices.
- Excellent customer service, communication, analytical, and problem-solving skills, with the ability to manage high request volumes and work independently with minimal supervision.
- Ability to collaborate across technical teams, senior management, cultures, and geographic regions while adapting quickly to new processes and technologies

## About BPM LLP

## Company Overview
- **One-liner**: BPM LLP is a top-40 public accounting and advisory firm that delivers tax, audit, and consulting services with a people-first approach.
- **Entity Type**: Private (LLP)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 1986
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Public Accounting, Tax, Audit, Advisory, Business Consulting
- **Target customers**: B2B — mid-market to large enterprises, high-net-worth individuals, and private equity firms across a wide range of industries (technology, life sciences, financial services, real estate, non-profit, etc.)
- **Mission or purpose statement**: “To help people be successful in work and life by fostering an inclusive and empowering environment — one where diverse perspectives, expansive expertise and progressive solutions come together to create exceptional experiences for our clients.” [bpm.com](https://www.bpm.com/who-we-are/)

## Products & Services
- **Tax Services**: Compliance, planning, international tax, state and local tax, and private client services for individuals and businesses.
- **Assurance Services**: Financial statement audits, reviews, compilations, and SOC reporting.
- **Advisory Services**: Accounting advisory (CAAS), IT risk advisory, forensic and restructuring, business valuation, and transaction advisory.
- **BPM1™ Service Model**: A proprietary model that provides clients with direct access to the firm’s brightest minds and world-class solutions, emphasizing a people-first approach. [bpm.com](https://www.bpm.com/who-we-are/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private firm)
- **Key Metric**: Annual Revenue of **$170M** [linkedin.com](https://linkedin.com/company/bpmllp)
- **Notable Investors/Partners**: Not applicable (private, partner-owned firm). Parent company is Elliott CPA Group Inc. [linkedin.com](https://linkedin.com/company/bpmllp)
- **Growth Signals**:
    - Headcount of ~928 employees (+6.1% YoY, +107 people) [linkedin.com](https://linkedin.com/company/bpmllp)
    - Recognized as one of IPA’s 100 Fastest-Growing Firms [linkedin.com](https://linkedin.com/company/bpmllp)
    - Acquired Elliott CPA Group (2022), Gumbiner Savett (2021), and Infinitech (2019) [linkedin.com](https://linkedin.com/company/bpmllp)
    - Active job postings up +61.8% year-over-year [linkedin.com](https://linkedin.com/company/bpmllp)
    - Certified B Corporation, reflecting a commitment to social and environmental performance [bpm.com](https://www.bpm.com/who-we-are/)

## Competitive Advantages
- **Certified B Corporation**: Differentiates them as a purpose-driven firm using business as a force for good, appealing to values-driven talent and clients. [bpm.com](https://www.bpm.com/who-we-are/)
- **BPM1™ Service Model**: A unique, client-centric model that prioritizes direct access to senior talent, setting them apart from larger, more bureaucratic firms. [bpm.com](https://www.bpm.com/who-we-are/)
- **Strong Culture & People Focus**: Consistently recognized as a top firm for supporting women professionals and for its inclusive, empowering environment. [linkedin.com](https://linkedin.com/company/bpmllp)
- **Global Reach with Local Touch**: Offices across the U.S. and internationally, plus a Virtual Region, providing flexibility and local support. [bpm.com](https://www.bpm.com/who-we-are/)

## Strategic Focus
- **Current priorities and direction for growth**: Continued organic and acquisition-based growth (as seen with recent acquisitions), expanding advisory services, and deepening its commitment to being a Certified B Corporation. The firm is investing in technology and talent to support its BPM1 service model and enhance client experiences.

## Why Work Here
- **Culture highlights**: “Because People Matter” is a core motto. The firm emphasizes an inclusive, empowering environment where diverse perspectives are valued. Employees are described as hockey-playing accountants, avid gardeners, and global explorers who bring their authentic selves to work. [bpm.com](https://www.bpm.com/careers/)
- **Remote/hybrid/office policy**: **Hybrid and remote options available.** The firm offers flexible work arrangements (“Work Your Way”) and has a Virtual Region for fully remote roles. Many roles are hybrid, with offices in San Francisco, Long Beach, San Jose, Santa Rosa, Irvine, Sacramento (CA), Las Vegas (NV), and Sioux Falls (SD). [bpm.com](https://www.bpm.com/careers/benefits/) [jobs.lever.co](https://jobs.lever.co/bpmcpa/)
- **Notable perks**:
    - **Compensation**: Competitive base salary, 401K employer match, employee/client referral bonuses.
    - **Health**: Up to 90% employer-paid premiums for medical, dental, and vision; HSA contributions; FSA options.
    - **Time Off**: 14 firm holidays (including 2 floating days), generous PTO (unlimited for eligible colleagues), paid family leave, winter break, summer hours.
    - **Development**: Coaching program, BPM University, defined career paths, CPA exam resources, tuition reimbursement.
    - **Wellness**: Interactive wellness platform, Employee Assistance Program (EAP), mental health resources.
    - **Extra**: Pet insurance, student loan consolidation, travel assistance, colleague discount program, and a travel platform with company contributions. [bpm.com](https://www.bpm.com/careers/benefits/)
- **Engineering/technical culture**: The firm has a dedicated IT, Security, and Administrative team. They are hiring for roles like Senior Information Security Administrator, indicating a growing investment in technology and security infrastructure. [linkedin.com](https://linkedin.com/company/bpmllp)

## Sources
1. [bpm.com - About BPM](https://www.bpm.com/who-we-are/)
2. [bpm.com - Careers](https://www.bpm.com/careers/)
3. [bpm.com - Benefits](https://www.bpm.com/careers/benefits/)
4. [linkedin.com - BPM LLP Company Page](https://linkedin.com/company/bpmllp)
5. [jobs.lever.co - BPM Careers](https://jobs.lever.co/bpmcpa/)

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