--- title: 'IT Service Desk Specialist I at CompTech Computer Technologies' canonical: 'https://feeny.ai/job/it-service-desk-specialist-i-comptech-computer-technologies-corpus-christi-b9zc8p4sbvhe' type: 'job' last_seen: '2026-09-09' --- # IT Service Desk Specialist I at CompTech Computer Technologies - **Company:** CompTech Computer Technologies - **Location:** Corpus Christi, TX - **Work type:** onsite - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/comptechcomputertechnologies/jobs/5418325008 ## Job description ## WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges. Job Description Job Title:       IT Service Desk Specialist – Level I Location:       Corpus Christi, TX (on-site) Supporting:  The Defense Health Agency (DHA) **Secret Security Clearance** ## Overview CompTech Computer Technologies is seeking an IT Service Desk Specialist – Level I to provide technical support in support of the Defense Health Agency (DHA). This position serves as a first point of contact for end users experiencing technical issues with client-level hardware and software. The ideal candidate will have a strong customer-service mindset, hands-on troubleshooting experience, and the ability to diagnose and resolve common technical issues while accurately documenting incidents and following established support procedures. Scope of Work Key responsibilities include: - Serve as a first point of contact for customers requiring technical assistance with hardware, software, and other client-level IT issues. - Troubleshoot, diagnose, and resolve technical problems in accordance with established procedures and service desk processes. - Provide Tier I support for common workstations, applications, hardware, software, and user-access issues. - Create, update, track, and document incidents and service requests within the designated ticketing system. - Accurately document troubleshooting steps, actions taken, resolutions, and relevant customer information. - Escalate incidents that cannot be resolved at the Level I support tier to the appropriate technical support team. - Follow established incident-management and problem-resolution procedures. - Communicate clearly and professionally with customers throughout the troubleshooting and resolution process. - Provide timely status updates and ensure customers understand next steps when an issue requires escalation. - Maintain a customer-focused approach while supporting users with varying levels of technical proficiency. - Adhere to applicable security policies, procedures, and organizational standards. Experience, Education, and Certification Requirements: Experience: - Two (2) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating the required level of proficiency. - Demonstrated experience troubleshooting client-level hardware and software issues. - Experience using a ticketing or IT service management system to log, track, document, and manage technical support requests. - Ability to follow established technical procedures and incident-resolution processes. - Strong customer service, communication, and problem-solving skills. - Ability to clearly communicate technical information to both technical and non-technical users. - Ability to meet the security and background investigation requirements associated with the position. Education: Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training. Preferred / Relevant Certifications: one is required to be considered. - Commercial baseline certifications applicable to this advanced role may include: - CompTIA Security+ - CompTIA CySA+ Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus. Security Clearance Requirements: - Active Secret Clearance Salary: - $20.88 /hour + $5.09/hour Health & Welfare (H&W) Medical insurance options, PTO, and 401(k) available. This position is subject to applicable Service Contract Act (SCA) wage and Health & Welfare requirements. ## Equal Employment Opportunity CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible. ## About CompTech Computer Technologies ## Company Overview - **One-liner**: CompTech is a service-oriented program management and technical company providing IT, engineering, and program management solutions primarily to U.S. federal, state, and local government agencies. - **Entity Type**: Private (Privately Held) - **Headquarters**: Dayton, Ohio, United States (8534 Yankee St., Suite 1C, Centerville, OH 45458) - **Founded**: 2005 - **Founders**: Not publicly available ## Core Business - **Primary Industry**: IT Services and IT Consulting - **Target Customers**: Federal government agencies (U.S. Army, U.S. Air Force, Defense Logistics Agency, Office of Personnel Management, U.S. Navy, Federal Aviation Administration), state and local governments (State of Ohio, City of Dayton), and commercial clients. - **Mission/Purpose Statement**: “CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.” [comptech.com](https://www.comptech.com/) ## Products & Services CompTech delivers solutions across eight key practice areas: - **Program Management & Acquisition Services**: Full lifecycle program and acquisition management for government clients. - **Software Development / Sustainment**: Custom software development, maintenance, and sustainment. - **Infrastructure Services**: IT infrastructure design, deployment, and support. - **Data & Database Services**: Data management, database administration, and analytics. - **Healthcare & Lab Services**: IT and management support for healthcare and laboratory environments. - **Technical Data Services**: Technical data management, documentation, and publishing. - **Facility Management**: Physical facility operations and maintenance. - **Records Management**: Secure records storage, digitization, and lifecycle management. Additionally, CompTech offers **Temporary Services** (staffing) and **IT Professional Services** (engineering, project management). [comptech.com](https://www.comptech.com/) ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue of **USD 21.0 million** (LinkedIn estimate, most recent year) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies) - **Notable Investors/Partners**: Not applicable – privately held with no publicly listed investors. Key contract partners include the Defense Logistics Agency (DLA), Environmental Protection Agency (EPA), Defense Health Agency (DHA), and General Services Administration (GSA). - **Growth Signals**: - Employee headcount of 112 (+5.7% year-over-year, +10 people) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies) - Named **Minority Business of the Year 2025** [comptech.com](https://www.comptech.com/) - Awarded a position on the **$12 billion JETS 2.0 IT Services Contract** [comptech.com](https://www.comptech.com/) - Awarded a **$2.5 billion IDIQ** for Geographic Service Providers (GSP) with the Defense Health Agency [comptech.com](https://www.comptech.com/) - Won a **$49 million DLA J6 Enterprise Service Delivery III Task Order** [comptech.com](https://www.comptech.com/) - Received **four EPA Records Management awards** on the Information Management Center Services (IMCS) IDIQ [comptech.com](https://www.comptech.com/) - Awarded three new contracts with the Defense Logistics Agency (DLA) and a J3 Exercise Planning Task Order [comptech.com](https://www.comptech.com/) - LinkedIn followers: 15,941 (yearly growth +5.3%) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies) ## Competitive Advantages - **Deep Government Expertise**: Over 20 years of experience serving federal, state, and local agencies, with long-standing relationships and a track record of winning large multi-billion dollar contracts. - **Certifications and Compliance**: Holds industry-recognized certifications including ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2022, NIST 800-171 compliance, and CMMI Version 3.0 Level 3 for Development, Services, and Suppliers [comptech.com](https://www.comptech.com/). - **Minority-Owned Business**: Certified minority-owned status provides advantages for government set-aside contracting and diversity goals. - **Multiple Best-in-Class Contract Vehicles**: Access to GSA MAS, GSA STARS III, DLA JETS (DoD-wide), DHA GSP, EPA MRITSS, and SHIELD contracts, enabling rapid service delivery to government clients. ## Strategic Focus - **Expanding Federal Contract Portfolio**: Continued pursuit of large IDIQ and task order contracts across defense, civilian, and health agencies. - **Security and Compliance Excellence**: Maintaining and enhancing cybersecurity posture (NIST 800-171, ISO 27001) to meet evolving government requirements. - **Service Diversification**: Growing capabilities in healthcare IT, records management, and facility management alongside core IT and engineering services. - **Talent Acquisition**: Actively hiring for roles ranging from computer operators to senior database administrators and strategic growth directors, with a focus on filling cleared positions. ## Why Work Here - **Culture**: Equal opportunity employer committed to building a diverse and inclusive environment. Core values: **Commitment, Innovation, and Customer Satisfaction** [comptech.com](https://www.comptech.com/blank). - **Work Model**: Mix of remote, on-site, and hybrid roles. Current openings include remote positions (Cloud IT Support Specialist, Senior Database Administrator, Strategic Growth Director) and on-site computer operator roles at various government locations (Tracy, CA; Fort Belvoir, VA; Richmond, VA; Columbus, OH; etc.) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/comptechcomputertechnologies). - **Notable Perks**: Opportunity to work on mission-critical government contracts with national impact; stability from consistent contract wins; career growth in a growing private company (112 employees). The company provides reasonable accommodation for disabilities and encourages veterans and protected veterans to apply. - **Engineering Culture**: Focus on process maturity (CMMI Level 3) and security compliance; employees work with modern technologies in infrastructure, software, data, and cybersecurity. ## Sources 1. [comptech.com – About Us](https://www.comptech.com/about-us) 2. [comptech.com – Homepage](https://www.comptech.com/) 3. [job-boards.greenhouse.io – Jobs at CompTech](http://job-boards.greenhouse.io/comptechcomputertechnologies) 4. [linkedin.com – CompTech Computer Technologies Company Page](https://www.linkedin.com/company/comptech-computer-technologies) 5. 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