--- title: 'IT Service Desk Specialist II at CompTech Computer Technologies' canonical: 'https://feeny.ai/job/it-service-desk-specialist-ii-comptech-computer-technologies-warner-robins-j6srx71p13qd' type: 'job' last_seen: '2026-09-09' --- # IT Service Desk Specialist II at CompTech Computer Technologies - **Company:** CompTech Computer Technologies - **Location:** Warner Robins, GA - **Work type:** onsite - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-09 - **Apply:** https://job-boards.greenhouse.io/comptechcomputertechnologies/jobs/5418039008 ## Job description ## WELCOME TO COMPTECH Good people. Dedicated People. Hard-working people. CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges. Job Description Job Title:       IT Service Desk Specialist – Level II Location:       Warner Robins, GA (on-site) Supporting:  The Defense Health Agency (DHA) **Secret Security Clearance** ## Overview CompTech Computer Technologies is seeking an experienced IT Service Desk Specialist – Level II to provide technical support in support of the Defense Health Agency (DHA). This position provides intermediate-level technical support to customers experiencing issues with client-level hardware, software, applications, and related IT services. The ideal candidate will bring strong troubleshooting and customer-service skills, experience working within an enterprise service desk environment, and the ability to independently diagnose technical issues, assess incident severity and impact, and drive support requests toward timely resolution. Scope of Work Key responsibilities include: - Provide intermediate-level technical support for customers experiencing hardware, software, application, and workstation-related issues. - Troubleshoot, diagnose, and resolve technical problems in accordance with established organizational procedures and approved incident-management processes. - Analyze technical issues to identify root causes and determine appropriate troubleshooting and resolution steps. - Assess and prioritize incidents based on severity, complexity, business impact, and urgency. - Provide advanced troubleshooting support for incidents escalated from Level I service desk personnel. - Resolve technical issues within established service levels or escalate incidents to the appropriate technical team when additional expertise is required. - Manage incidents and service requests throughout their lifecycle using the designated ticketing/IT service management system. - Create and maintain thorough documentation of reported issues, troubleshooting performed, actions taken, resolutions, and escalation activities. - Monitor assigned incidents and work to ensure timely resolution of all support requests. - Communicate clearly and professionally with customers regarding issue status, troubleshooting activities, expected resolution, and next steps. - Identify recurring technical issues and communicate trends or potential problems to appropriate technical teams or leadership. - Follow applicable security requirements, standard operating procedures, technical documentation, and organizational support processes. - Collaborate with Level I service desk personnel and other technical support teams to facilitate efficient incident resolution. - Maintain a high level of customer service while supporting users with varying levels of technical knowledge. Experience, Education, and Certification Requirements: Experience: - Four (4) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating intermediate-level proficiency. - Demonstrated experience independently troubleshooting and resolving client-level hardware and software issues. - Experience diagnosing technical problems and determining appropriate resolution or escalation paths. - Experience evaluating and prioritizing incidents based on severity, complexity, urgency, and impact. - Experience using an enterprise ticketing or IT service management system to manage incidents and service requests. - Demonstrated ability to provide detailed and accurate technical documentation. - Strong analytical, troubleshooting, and problem-solving skills. - Strong verbal and written communication skills with the ability to effectively support both technical and non-technical users. - Ability to work within established incident-management, escalation, and technical support procedures. - Ability to satisfy the security and background investigation requirements associated with the position. Education: Bachelor's degree or applicable equivalency of four (4) additional years of relevant experience. Preferred / Relevant Certifications: one is required to be considered. - Commercial baseline certifications applicable to this advanced role may include: - CompTIA Security+ - CompTIA CySA+ Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus Security Clearance Requirements: - Active Secret Clearance Salary: - $55,000 - $60,000 plus full benefits, PTO, 401k+ ## Equal Employment Opportunity CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible. ## About CompTech Computer Technologies ## Company Overview - **One-liner**: CompTech is a service-oriented program management and technical company providing IT, engineering, and program management solutions primarily to U.S. federal, state, and local government agencies. - **Entity Type**: Private (Privately Held) - **Headquarters**: Dayton, Ohio, United States (8534 Yankee St., Suite 1C, Centerville, OH 45458) - **Founded**: 2005 - **Founders**: Not publicly available ## Core Business - **Primary Industry**: IT Services and IT Consulting - **Target Customers**: Federal government agencies (U.S. Army, U.S. Air Force, Defense Logistics Agency, Office of Personnel Management, U.S. Navy, Federal Aviation Administration), state and local governments (State of Ohio, City of Dayton), and commercial clients. - **Mission/Purpose Statement**: “CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.” [comptech.com](https://www.comptech.com/) ## Products & Services CompTech delivers solutions across eight key practice areas: - **Program Management & Acquisition Services**: Full lifecycle program and acquisition management for government clients. - **Software Development / Sustainment**: Custom software development, maintenance, and sustainment. - **Infrastructure Services**: IT infrastructure design, deployment, and support. - **Data & Database Services**: Data management, database administration, and analytics. - **Healthcare & Lab Services**: IT and management support for healthcare and laboratory environments. - **Technical Data Services**: Technical data management, documentation, and publishing. - **Facility Management**: Physical facility operations and maintenance. - **Records Management**: Secure records storage, digitization, and lifecycle management. Additionally, CompTech offers **Temporary Services** (staffing) and **IT Professional Services** (engineering, project management). [comptech.com](https://www.comptech.com/) ## Market Standing - **Valuation**: Not disclosed (private company) - **Key Metric**: Annual revenue of **USD 21.0 million** (LinkedIn estimate, most recent year) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies) - **Notable Investors/Partners**: Not applicable – privately held with no publicly listed investors. Key contract partners include the Defense Logistics Agency (DLA), Environmental Protection Agency (EPA), Defense Health Agency (DHA), and General Services Administration (GSA). - **Growth Signals**: - Employee headcount of 112 (+5.7% year-over-year, +10 people) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies) - Named **Minority Business of the Year 2025** [comptech.com](https://www.comptech.com/) - Awarded a position on the **$12 billion JETS 2.0 IT Services Contract** [comptech.com](https://www.comptech.com/) - Awarded a **$2.5 billion IDIQ** for Geographic Service Providers (GSP) with the Defense Health Agency [comptech.com](https://www.comptech.com/) - Won a **$49 million DLA J6 Enterprise Service Delivery III Task Order** [comptech.com](https://www.comptech.com/) - Received **four EPA Records Management awards** on the Information Management Center Services (IMCS) IDIQ [comptech.com](https://www.comptech.com/) - Awarded three new contracts with the Defense Logistics Agency (DLA) and a J3 Exercise Planning Task Order [comptech.com](https://www.comptech.com/) - LinkedIn followers: 15,941 (yearly growth +5.3%) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies) ## Competitive Advantages - **Deep Government Expertise**: Over 20 years of experience serving federal, state, and local agencies, with long-standing relationships and a track record of winning large multi-billion dollar contracts. - **Certifications and Compliance**: Holds industry-recognized certifications including ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2022, NIST 800-171 compliance, and CMMI Version 3.0 Level 3 for Development, Services, and Suppliers [comptech.com](https://www.comptech.com/). - **Minority-Owned Business**: Certified minority-owned status provides advantages for government set-aside contracting and diversity goals. - **Multiple Best-in-Class Contract Vehicles**: Access to GSA MAS, GSA STARS III, DLA JETS (DoD-wide), DHA GSP, EPA MRITSS, and SHIELD contracts, enabling rapid service delivery to government clients. ## Strategic Focus - **Expanding Federal Contract Portfolio**: Continued pursuit of large IDIQ and task order contracts across defense, civilian, and health agencies. - **Security and Compliance Excellence**: Maintaining and enhancing cybersecurity posture (NIST 800-171, ISO 27001) to meet evolving government requirements. - **Service Diversification**: Growing capabilities in healthcare IT, records management, and facility management alongside core IT and engineering services. - **Talent Acquisition**: Actively hiring for roles ranging from computer operators to senior database administrators and strategic growth directors, with a focus on filling cleared positions. ## Why Work Here - **Culture**: Equal opportunity employer committed to building a diverse and inclusive environment. Core values: **Commitment, Innovation, and Customer Satisfaction** [comptech.com](https://www.comptech.com/blank). - **Work Model**: Mix of remote, on-site, and hybrid roles. Current openings include remote positions (Cloud IT Support Specialist, Senior Database Administrator, Strategic Growth Director) and on-site computer operator roles at various government locations (Tracy, CA; Fort Belvoir, VA; Richmond, VA; Columbus, OH; etc.) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/comptechcomputertechnologies). - **Notable Perks**: Opportunity to work on mission-critical government contracts with national impact; stability from consistent contract wins; career growth in a growing private company (112 employees). The company provides reasonable accommodation for disabilities and encourages veterans and protected veterans to apply. - **Engineering Culture**: Focus on process maturity (CMMI Level 3) and security compliance; employees work with modern technologies in infrastructure, software, data, and cybersecurity. ## Sources 1. [comptech.com – About Us](https://www.comptech.com/about-us) 2. [comptech.com – Homepage](https://www.comptech.com/) 3. [job-boards.greenhouse.io – Jobs at CompTech](http://job-boards.greenhouse.io/comptechcomputertechnologies) 4. [linkedin.com – CompTech Computer Technologies Company Page](https://www.linkedin.com/company/comptech-computer-technologies) 5. 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