---
title: 'IT Service Desk Specialist III at CompTech Computer Technologies'
canonical: 'https://feeny.ai/job/it-service-desk-specialist-iii-comptech-computer-technologies-san-antonio-c1mn32dwnvpa'
type: 'job'
last_seen: '2026-10-14'
---

# IT Service Desk Specialist III at CompTech Computer Technologies

- **Company:** CompTech Computer Technologies
- **Location:** San Antonio, TX
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-14
- **Apply:** https://job-boards.greenhouse.io/comptechcomputertechnologies/jobs/5436910008

## Job description

## WELCOME TO COMPTECH

Good people. Dedicated People. Hard-working people.

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Job Description

Job Title:       IT Service Desk Specialist – Level III Location:       Joint Base San Antonio–Lackland (JBSA-Lackland), San Antonio, TX (on-site) Supporting:  The Defense Health Agency (DHA) **Secret Security Clearance**

## Overview

Put Your IT Troubleshooting Experience to Work Supporting the Military Healthcare Mission!

Are you an experienced IT professional who enjoys solving challenging technical problems, working directly with users, and being the person others turn to when an issue isn't easily resolved?

CompTech Computer Technologies is seeking a Senior IT Support Specialist (Tier 3) to join our team supporting the Defense Health Agency (DHA) at Joint Base San Antonio–Lackland.

This is an excellent opportunity for a seasoned IT support professional who enjoys hands-on technical work and wants to apply their troubleshooting expertise in a mission-focused Department of Defense environment.

You'll serve as a trusted technical resource, tackling complex workstation, software, application, and connectivity issues while collaborating with other IT specialists to keep critical systems and users supported.

Work Scope

Key responsibilities include:

- Serve as a Tier 3 escalation resource, troubleshooting and resolving complex technical issues that go beyond routine help desk support.
- Diagnose and resolve hardware, software, workstation, application, connectivity, and user-access problems.
- Investigate recurring technical issues, identify root causes, and implement effective solutions.
- Work alongside systems administrators, network engineers, cybersecurity specialists, and other technical teams to resolve challenging incidents.
- Manage and document incidents using enterprise ticketing systems, ensuring issues are tracked through resolution.
- Share technical knowledge, contribute to troubleshooting documentation, and help improve support processes.
- Provide responsive, professional technical support to users in a mission-critical DoD environment.

Experience, Education, and Certification Requirements:

Experience:

- Six (6) years of progressive experience in IT support, desktop support, service desk operations, or a closely related IT discipline.
- Strong hands-on experience diagnosing and resolving complex hardware, software, application, and workstation issues.
- Experience supporting users in an enterprise IT environment.
- Familiarity with IT service management and ticketing systems.
- Ability to troubleshoot independently, collaborate with technical teams, and communicate effectively with end users.
- Experience documenting technical solutions and contributing to process improvements.

Education:

Bachelor's degree or applicable equivalency of four (4) additional years of relevant experience.

Certifications: one is required to be considered.

- Commercial baseline certifications applicable to this advanced role may include:
- CompTIA CASP+ / SecurityX
- (ISC)² CISSP

Additional advanced certifications relevant to cybersecurity, systems administration, networking, enterprise technical support, or DoD cyber workforce requirements are a plus.

Security Clearance Requirements:

- Active Secret Clearance

Salary:

- $60,000 - $64,000, plus full benefits, PTO, 401k+, Tuition Reimbursement, Professional Development Support

## Equal Employment Opportunity

CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email stefanie.wallace@comptech.com. A CompTech associate will respond to your message as soon as reasonably possible.

## About CompTech Computer Technologies

## Company Overview
- **One-liner**: CompTech is a service-oriented program management and technical company providing IT, engineering, and program management solutions primarily to U.S. federal, state, and local government agencies.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Dayton, Ohio, United States (8534 Yankee St., Suite 1C, Centerville, OH 45458)
- **Founded**: 2005
- **Founders**: Not publicly available

## Core Business
- **Primary Industry**: IT Services and IT Consulting
- **Target Customers**: Federal government agencies (U.S. Army, U.S. Air Force, Defense Logistics Agency, Office of Personnel Management, U.S. Navy, Federal Aviation Administration), state and local governments (State of Ohio, City of Dayton), and commercial clients.
- **Mission/Purpose Statement**: “CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.” [comptech.com](https://www.comptech.com/)

## Products & Services
CompTech delivers solutions across eight key practice areas:
- **Program Management & Acquisition Services**: Full lifecycle program and acquisition management for government clients.
- **Software Development / Sustainment**: Custom software development, maintenance, and sustainment.
- **Infrastructure Services**: IT infrastructure design, deployment, and support.
- **Data & Database Services**: Data management, database administration, and analytics.
- **Healthcare & Lab Services**: IT and management support for healthcare and laboratory environments.
- **Technical Data Services**: Technical data management, documentation, and publishing.
- **Facility Management**: Physical facility operations and maintenance.
- **Records Management**: Secure records storage, digitization, and lifecycle management.

Additionally, CompTech offers **Temporary Services** (staffing) and **IT Professional Services** (engineering, project management). [comptech.com](https://www.comptech.com/)

## Market Standing
- **Valuation**: Not disclosed (private company)
- **Key Metric**: Annual revenue of **USD 21.0 million** (LinkedIn estimate, most recent year) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies)
- **Notable Investors/Partners**: Not applicable – privately held with no publicly listed investors. Key contract partners include the Defense Logistics Agency (DLA), Environmental Protection Agency (EPA), Defense Health Agency (DHA), and General Services Administration (GSA).
- **Growth Signals**:
  - Employee headcount of 112 (+5.7% year-over-year, +10 people) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies)
  - Named **Minority Business of the Year 2025** [comptech.com](https://www.comptech.com/)
  - Awarded a position on the **$12 billion JETS 2.0 IT Services Contract** [comptech.com](https://www.comptech.com/)
  - Awarded a **$2.5 billion IDIQ** for Geographic Service Providers (GSP) with the Defense Health Agency [comptech.com](https://www.comptech.com/)
  - Won a **$49 million DLA J6 Enterprise Service Delivery III Task Order** [comptech.com](https://www.comptech.com/)
  - Received **four EPA Records Management awards** on the Information Management Center Services (IMCS) IDIQ [comptech.com](https://www.comptech.com/)
  - Awarded three new contracts with the Defense Logistics Agency (DLA) and a J3 Exercise Planning Task Order [comptech.com](https://www.comptech.com/)
  - LinkedIn followers: 15,941 (yearly growth +5.3%) [linkedin.com](https://www.linkedin.com/company/comptech-computer-technologies)

## Competitive Advantages
- **Deep Government Expertise**: Over 20 years of experience serving federal, state, and local agencies, with long-standing relationships and a track record of winning large multi-billion dollar contracts.
- **Certifications and Compliance**: Holds industry-recognized certifications including ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001:2022, NIST 800-171 compliance, and CMMI Version 3.0 Level 3 for Development, Services, and Suppliers [comptech.com](https://www.comptech.com/).
- **Minority-Owned Business**: Certified minority-owned status provides advantages for government set-aside contracting and diversity goals.
- **Multiple Best-in-Class Contract Vehicles**: Access to GSA MAS, GSA STARS III, DLA JETS (DoD-wide), DHA GSP, EPA MRITSS, and SHIELD contracts, enabling rapid service delivery to government clients.

## Strategic Focus
- **Expanding Federal Contract Portfolio**: Continued pursuit of large IDIQ and task order contracts across defense, civilian, and health agencies.
- **Security and Compliance Excellence**: Maintaining and enhancing cybersecurity posture (NIST 800-171, ISO 27001) to meet evolving government requirements.
- **Service Diversification**: Growing capabilities in healthcare IT, records management, and facility management alongside core IT and engineering services.
- **Talent Acquisition**: Actively hiring for roles ranging from computer operators to senior database administrators and strategic growth directors, with a focus on filling cleared positions.

## Why Work Here
- **Culture**: Equal opportunity employer committed to building a diverse and inclusive environment. Core values: **Commitment, Innovation, and Customer Satisfaction** [comptech.com](https://www.comptech.com/blank).
- **Work Model**: Mix of remote, on-site, and hybrid roles. Current openings include remote positions (Cloud IT Support Specialist, Senior Database Administrator, Strategic Growth Director) and on-site computer operator roles at various government locations (Tracy, CA; Fort Belvoir, VA; Richmond, VA; Columbus, OH; etc.) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/comptechcomputertechnologies).
- **Notable Perks**: Opportunity to work on mission-critical government contracts with national impact; stability from consistent contract wins; career growth in a growing private company (112 employees). The company provides reasonable accommodation for disabilities and encourages veterans and protected veterans to apply.
- **Engineering Culture**: Focus on process maturity (CMMI Level 3) and security compliance; employees work with modern technologies in infrastructure, software, data, and cybersecurity.

## Sources
1. [comptech.com – About Us](https://www.comptech.com/about-us)
2. [comptech.com – Homepage](https://www.comptech.com/)
3. [job-boards.greenhouse.io – Jobs at CompTech](http://job-boards.greenhouse.io/comptechcomputertechnologies)
4. [linkedin.com – CompTech Computer Technologies Company Page](https://www.linkedin.com/company/comptech-computer-technologies)
5. [comptech.com – Careers Page](https://www.comptech.com/blank)

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