--- title: 'IT Services Analyst at Revance' canonical: 'https://feeny.ai/job/it-services-analyst-revance-nashville-4vna969z55wm' type: 'job' last_seen: '2026-11-09' --- # IT Services Analyst at Revance - **Company:** Revance - **Location:** Nashville, TN - **Posted:** 2026-11-03 - **Last confirmed live:** 2026-11-09 - **Apply:** http://www.revance.com/careers/job-listings/?gh_jid=8929001002 ## Job description Job Summary: The IT Services Analyst is a key role within Revance’s growing Information Technology organization, requiring a balance of technical and customer service skills. This position is responsible for providing timely support and problem resolution to internal customers on their information technology needs. An overall understanding of quality client service and the instinct to think critically and act strategically are essential for success within our organization. There is ample opportunity to learn and advance in our fast paced, dynamic, and growing work environment. - Reporting to: Associate Director, IT Services & Experience - Location:  Nashville, TN onsite: 5 days/week Responsibilities/Essential Duties: - Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks. - Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification. - Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems. - Effectively prioritizing workload to maximize customer satisfaction and efficiency. - Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees. - Provide after-hours IT support, as needed. - Perform other tasks, as directed by IT Manager and project leaders. Basic Qualifications: - Bachelor’s degree & 2 years of directly related experience, or Associate’s degree & 4 years of directly related experience, or High school diploma / GED & 6 years of directly related experience Preferred Qualifications: - Minimum 3 years of experience in IT support with significant PC experience in a client-server environment. - Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks. - Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization. - Strong organizational skills and ability to multi-task in a growing business environment. - Detail-oriented with a focus on quality and accuracy. - Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions. - Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification. - Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems. - Effectively prioritizing workload to maximize customer satisfaction and efficiency. - Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees. - Self-starter, customer service-oriented, and excellent problem solver and troubleshooter. - Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization. - Strong organizational skills and ability to multi-task in a growing business environment. - Detail-oriented with a focus on quality and accuracy. - Ability to learn new software platforms quickly. - Provide after-hours IT support, as needed. - Perform other tasks, as directed by Sr IT Manager and project leaders. Company Summary: Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at [www.revance.com](https://www.revance.com/). What Revance invests in you: - Competitive Compensation including generous base salary and annual performance bonus - Generous PTO, holidays, and parental leave - Generous healthcare benefits, Employer HSA match, 401k match, wellness discounts, tuition reimbursement and much more This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.” Revance is an Equal Opportunity employer. All qualified applicants will receive consideration for employment based on merit, without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. ## About Revance ## Company Overview - **One-liner**: Revance is a biotechnology company developing and commercializing innovative products in aesthetics, skincare, and therapeutics, now operating as a wholly-owned subsidiary of Crown Laboratories. - **Entity Type**: Private (acquired by Crown Laboratories, Inc. in August 2024) - **Headquarters**: Nashville, Tennessee, United States - **Founded**: Not publicly available (IPO in 2014) - **Founders**: Not publicly available ## Core Business - **Primary industry/industries**: Biotechnology, Medical Aesthetics, Dermatology, Therapeutics - **Target customers**: B2B (physicians, aesthetic practices, clinics), B2C (consumers via providers) - **Mission or purpose statement**: “Science-powered innovation creates possibilities” – focused on offering diverse products in aesthetics, skincare, and therapeutics that care for individuals across generations. ## Products & Services - **Aesthetics Portfolio**: Injectable neuromodulators (e.g., Daxxify™ for glabellar lines), dermal fillers, and other aesthetic treatments. - **Consumer Skincare**: Over-the-counter skincare products leveraging the company’s proprietary peptide technology. - **Therapeutics Pipeline**: Development of botulinum toxin-based therapies for therapeutic indications (e.g., cervical dystonia, other movement disorders). - **HintMD (acquired)**: A financial technology platform for aesthetic practices, offering membership and payment solutions. ## Market Standing - **Valuation/Market Cap**: Acquired by Crown Laboratories for $924 million in August 2024. Prior to acquisition, market cap was ~$992 million (as of mid-2024). - **Key Metric**: Annual Revenue $234 million (latest available); Total Funding Raised ~$1.66 billion (including post-IPO equity and debt). - **Notable Investors/Partners**: Crown Laboratories (parent company), Athyrium Capital Management (led $300M post-IPO debt round), Essex Woodlands Healthcare Partners (led Series D). - **Growth Signals**: Headcount grew 17.1% YoY to 545 employees; active job postings up 550% YoY; expanded international presence to 11 countries. ## Competitive Advantages - **Proprietary Peptide Technology**: Differentiated formulation of botulinum toxin (Daxxify) with a potentially longer duration of effect compared to competitors. - **Integrated Platform**: Combination of aesthetic products, skincare, and fintech for practices (HintMD) creates a comprehensive offering. - **Established Commercial Footprint**: Sales force and relationships with thousands of aesthetic providers in the U.S. and internationally. ## Strategic Focus - **Integration with Crown Laboratories**: Leveraging Crown’s global infrastructure and resources to accelerate growth and expand product reach. - **Pipeline Expansion**: Advancing next-generation formulations and therapeutic indications for botulinum toxin. - **Digital & Fintech**: Growing HintMD to help practices improve patient loyalty and revenue cycle management. ## Why Work Here - **Culture & Values**: Emphasizes speed, authenticity, audacity, grit, and empathy. Described as collaborative, innovative, and inclusive. - **Benefits**: Comprehensive medical, dental, vision, mental health support, 401k match, education assistance, generous PTO, paid holidays, volunteer days, and product perks. - **Work Environment**: Hybrid/office presence based on role; headquarters in Nashville with multiple U.S. and international offices. - **Growth Opportunity**: Rapidly growing company (17% headcount increase) with a focus on employee development and empowerment. - **Employee Ratings**: 3.3/5 on LinkedIn (164 reviews), with compensation rated 3.7/5 and culture 3.3/5. ## Sources 1. [revance.com](https://www.revance.com/) 2. [revance.com/careers](https://www.revance.com/careers) 3. [revance.com/careers/culture](https://www.revance.com/careers/culture/) 4. [linkedin.com/company/revance](https://www.linkedin.com/company/revance) ## Other roles at Revance - [Sales and Education Executive - West Palm Beach](https://feeny.ai/job/sales-and-education-executive-west-palm-beach-revance-west-palm-beach-cd9vyq2b1fwj) — West Palm Beach, FL - [Warehouse Associate - Line Servicer 2nd Shift](https://feeny.ai/job/warehouse-associate-line-servicer-2nd-shift-revance-johnson-city-cft7t0s60xbs) — Johnson City, TN - [Warehouse Associate - Line Servicer 3rd Shift](https://feeny.ai/job/warehouse-associate-line-servicer-3rd-shift-revance-johnson-city-77bpzxts33dc) — Johnson City, TN - [Sr. Regulatory Operations Specialist](https://feeny.ai/job/sr-regulatory-operations-specialist-revance-remote-dkt52f285xgq) - [Manufacturing Associate / Batch Mixer - Weekend Days Fri-Sun 6AM-6PM](https://feeny.ai/job/manufacturing-associate-batch-mixer-weekend-days-fri-sun-6am-6pm-revance-4c3h0xw7vyce) — Johnson City, TN - [Professional Aesthetic Consultant - Las Vegas](https://feeny.ai/job/professional-aesthetic-consultant-las-vegas-revance-las-vegas-63f5jr4g73nm) — Las Vegas, NV - [Warehouse Associate - Pallet Wrapper 3rd Shift](https://feeny.ai/job/warehouse-associate-pallet-wrapper-3rd-shift-revance-johnson-city-jdvbyc6ct99k) — Johnson City, TN - [Executive Director, Head of Commercial & Enterprise Applications](https://feeny.ai/job/executive-director-head-of-commercial-enterprise-applications-revance-dallas-tx-43vvbanx0gb0) — Dallas TX OR Nashville, TN - [Warehouse Associate - Line Servicer Weekend](https://feeny.ai/job/warehouse-associate-line-servicer-weekend-revance-johnson-city-plant-509gd6fqhkxs) — Johnson City Plant - [Associate Director, Field Medical](https://feeny.ai/job/associate-director-field-medical-revance-remote-qg405n4eydz7)