---
title: 'IT Services Technician at xAI'
canonical: 'https://feeny.ai/job/it-services-technician-xai-seattle-8ztybednnsqg'
type: 'job'
last_seen: '2026-09-07'
---

# IT Services Technician at xAI

- **Company:** xAI
- **Location:** Seattle, WA
- **Posted:** 2026-08-06
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/xai/jobs/5205148007

## Job description

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

## ABOUT THE ROLE:

Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.

## RESPONSIBILITIES:

- Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
- Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
- Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
- Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
- Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
- Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
- Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
- Support IT projects, such as system upgrades, migrations, or new technology rollouts.
- Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
- Ensure compliance with company IT policies, security standards, and data protection protocols.
- Provide new hire onboarding and offboarding service support

## BASIC QUALIFICATIONS:

- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
- 2-4 years of experience in IT, helpdesk, or a related technical role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
- Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
- Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
- Excellent problem-solving, analytical, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.

## PREFERRED SKILLS AND EXPERIENCE:

- Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
- Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
- Ability to manage multiple priorities and meet deadlines under pressure.

## COMPENSATION AND BENEFITS:

$68,400 - $102,600 USD

Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks. SpaceXAI is an equal opportunity employer. For details on data processing, view our [Recruitment Privacy Notice](https://x.ai/legal/recruitment-privacy-notice).

## About xAI

## Company Overview
- **One‑liner**: xAI builds artificial intelligence systems to accelerate human scientific discovery and “understand the universe,” with products spanning frontier reasoning models, real‑time voice, and generative media.
- **Entity Type**: Private (last funding round: Series E, January 2026; acquired by SpaceX in February 2026)
- **Headquarters**: Palo Alto, California, USA (additional offices in Seattle, WA; Memphis, TN; London, UK)
- **Founded**: 2023
- **Founders**: Elon Musk

## Core Business
- Primary industry: Artificial Intelligence (AI research, large language models, voice AI, generative media)
- Target customers: B2B (developers via API), B2C (consumers via Grok on 𝕏, SuperGrok subscriptions), Enterprise & Government (xAI for Government)
- Mission: “To understand the universe” – building AI that extends what humanity can know and do.

## Products & Services
- **Grok (base models)** : A conversational AI assistant modeled after *The Hitchhiker’s Guide to the Galaxy*, available on the 𝕏 platform and via API.
- **Grok 4 / Grok 4 Heavy**: The most intelligent reasoning models, featuring native tool use and real‑time search integration (SuperGrok and Premium+ tiers).
- **Grok Voice Agent API / Voice Agent Builder**: Create custom voice agents in under two minutes (no‑code) – includes speech‑to‑text, text‑to‑speech, custom voice cloning, and multilingual support.
- **Grok Imagine API**: State‑of‑the‑art video generation API (quality, cost, latency).
- **Grok‑1.5 / Grok‑2 / Grok‑2 mini**: Earlier model releases with improved reasoning and 128K context length.
- **PromptIDE**: An integrated development environment for prompt engineering and interpretability research.
- **xAI for Government**: A suite of frontier AI products tailored for U.S. government customers.
- **Colossus Supercomputer**: 200,000‑GPU cluster built in 122 days, used for training xAI models; now also leased to Anthropic (Colossus 1 agreement).

All products are delivered as SaaS, API, and model weights (open‑source release of Grok‑1).

## Market Standing
- **Valuation / Funding**: 
  - Series B (May 2024): $6 B 
  - Series C (Dec 2024): $6 B (led by A16Z, BlackRock, Fidelity, Kingdom Holdings, Lightspeed, MGX, Morgan Stanley, OIA, QIA, Sequoia, Valor, Vy Capital, others)
  - Series E (Jan 2026): $20 B
  - Acquisition by SpaceX announced Feb 2, 2026 (terms not disclosed).
- **Key Metric**: Total disclosed funding ~$32 B; annual revenue not publicly available.
- **Notable Investors/Partners**: A16Z, BlackRock, Fidelity, Sequoia Capital, Morgan Stanley, Kingdom Holdings, Lightspeed, MGX, Valor Equity Partners, Vy Capital, Anthropic (Colossus deal), U.S. Department of War (selected Dec 2025).
- **Growth Signals**: 
  - Rapid scaling from founding to 200K‑GPU cluster in 122 days.
  - Over 214 open roles listed on Greenhouse as of mid‑2026.
  - #1 on Big Bench Audio (Grok 4 audio performance).
  - Expanded into voice agents, video generation, and government verticals within 3 years.
  - Acquisition by SpaceX signals deep integration with space‑tech resources.

## Competitive Advantages
- **Compute infrastructure**: Colossus supercomputer – one of the largest GPU clusters in existence, enabling faster training and larger models.
- **Model performance**: Grok 4 claims “most intelligent model in the world” with top benchmarks (Big Bench Audio #1).
- **Vertical integration**: Tight coupling with 𝕏 platform for data, distribution, and real‑time world knowledge.
- **Speed of execution**: “Move quickly and fix things” culture; built Colossus in 122 days.
- **Government contracts**: Early access to public‑sector AI markets (U.S. Department of War).
- **Talent density**: Small, focused team of researchers and engineers; in‑person work accelerates iteration.

## Strategic Focus
- **Continue advancing frontier reasoning** (Grok 4 Heavy, next‑gen models).
- **Expand voice and multimodal APIs** for developers (Voice Agent Builder, Custom Voices Library).
- **Deepen government / defense partnerships** (xAI for Government, Department of War).
- **Scale infrastructure** post‑acquisition via SpaceX resources.
- **Remain “open” where strategic** (open‑source release of Grok‑1 weights).

## Why Work Here
- **Culture**: “Ambitious goals, fast execution” – rejects consensus in favor of first‑principles reasoning. In‑person work prioritized (Palo Alto, Seattle, Memphis, London).
- **Benefits**: 
  - Competitive cash + equity compensation.
  - Comprehensive medical, dental, vision, disability, life insurance.
  - 401(k) plan, fertility benefits, flexible vacation.
  - Visa sponsorship offered.
- **Engineering culture**: No recruiters for assessments – applications reviewed directly by technical team. Interview process: application → screening → technical interviews → offer.
- **Mission‑driven**: Opportunity to work on frontier AI models that aim to “advance humanity.”
- **Perks**: In‑person collaboration, fast‑paced environment, ownership of meaningful projects.

## Sources
1. [x.ai/company](https://x.ai/company)
2. [x.ai/careers](https://x.ai/careers)
3. [job-boards.greenhouse.io/xai](https://job-boards.greenhouse.io/xai)
4. [x.ai/news](https://x.ai/news)
5. [x.ai/careers/open-roles](https://x.ai/careers/open-roles)

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