---
title: 'IT Specialist at Conviva'
canonical: 'https://feeny.ai/job/it-specialist-conviva-foster-city-mw65rzy71z5t'
type: 'job'
last_seen: '2026-10-14'
---

# IT Specialist at Conviva

- **Company:** Conviva
- **Location:** Foster City, CA
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-14
- **Apply:** https://www.conviva.ai/careers/job/8013668003?gh_jid=8013668003

## Job description

Conviva is the experience analytics platform for AI agents, apps, and streaming. Conviva pioneered quality of experience measurement for streaming video and has supported live digital experiences across 20 Super Bowls, 10 Olympic Games, and five FIFA World Cup tournaments. With full-census, real-time, stateful analytics, Conviva shows what consumers actually experience, not just whether systems are running, and connects that experience to revenue, retention, and risk.

As an IT Specialist at Conviva, you will be the first point of contact for our Mac-first workforce, providing hands-on support that keeps everyone productive. Your day-to-day responsibilities will include resolving Tier 1 & Tier 2 support tickets, managing devices and assets, handling login and application access requests, and keeping our meeting rooms and All Hands space running smoothly. Working closely with employees will give you a clear view of where processes slow people down, and you will share those insights with our IT Engineers to automate them, so the team can stay focused on what matters. This role is based in our office five days a week.

## WHAT YOU GET TO DO EVERY DAY

- Resolve Tier 1 and Tier 2 tickets for Mac and Windows laptops, Okta, Google Workspace, Slack, Jira and Confluence, application access, and Wi-Fi within SLAs
- Provide responsive, white-glove support to executives
- Handle onboarding and offboarding: device setup, Okta provisioning, and access removal
- Manage devices in Iru: enrollment, apps, profiles, FileVault, and lock or wipe requests
- Support endpoint security tools (CrowdStrike, Code42) and escalate incidents as needed
- Manage conference rooms, facility TVs, and the All Hands space, including AV setup and live meeting support
- Maintain hardware inventory and track software licenses and submit renewals
- Manage e-waste and device disposal per company policy
- Escalate complex issues to vendors or IT engineers
- Partner with IT engineers to test new rollouts and automate repetitive tasks
- Create and maintain IT documentation: how-to guides, knowledge base articles, and policies for data security, backup and retention, and acceptable use

## WHAT YOU BRING TO THE ROLE

- 3+ years of solid IT support experience in an enterprise environment supporting Mac primarily & Windows users with Okta, Zoom, Google Workspace, Slack, and Atlassian tools
- Experience setting up conference rooms and AV, and supporting all-hands live meetings
- Experience using AI Tools
- Comfortable using a ticketing system (Jira Service Management or similar)
- Able to balance day-to-day support with some ad-hoc project work as priorities shift
- Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
- Clear written and verbal communication, including with executives

It's a Plus If You Have

- Hands-on admin experience with Okta, Google Admin, Microsoft 365, and an MDM (Iru, Jamf, or similar) is a plus
- Scripting for automation (Bash, or Python)
- Exposure to GCP, AWS, or Azure

*This role is based in our Foster City, CA office full-time. The expected salary for this full-time position is $85,000 to $100,000. Compensation is determined by various factors such as qualifications, experience, relevant education or training. Learn more at [conviva.ai](http://conviva.ai) and follow the company on [LinkedIn](https://linkedin.com/company/conviva) and [YouTube](https://www.youtube.com/@conviva-ai).

## About Conviva

## Company Overview
- **One-liner**: Conviva is a consumer-perspective analytics platform for the agentic era, using full-census client-side telemetry to provide real-time insights into digital experiences across apps, websites, and AI agents.
- **Entity Type**: Private (Privately Held) — $110M total funding across 7 rounds
- **Headquarters**: Foster City, California, United States
- **Founded**: 2006
- **Founders**: Dr. Hui Zhang, Dr. Ion Stoica, Aditya Ganjam, Jibin Zhan

## Core Business
- **Primary industry**: Digital Experience Monitoring (DEM), analytics, and software development
- **Target customers**: B2B — streaming platforms, media companies, and any organization running consumer-facing digital products (apps, websites, AI agents)
- **Mission**: "Reimagining consumer-perspective analytics" — turning every digital interaction into outcome-based intelligence that reveals how experiences truly perform and drive results

## Products & Services
- **Conviva Platform (Consumer-Perspective Analytics)**: A SaaS analytics platform that ingests full-census client-side telemetry (sensors on 99% of devices) and uses a patented stateful analytics engine to continuously analyze every session and conversation. It exposes behavioral patterns, connects them to business outcomes, and surfaces opportunities for improvement in real time. Supports apps, websites, and AI agents.
- **Digital Product Insights**: A new offering built for the agentic era, providing experience analytics for apps, websites, and AI agents — measuring outcomes, friction, and risk once AI is deployed in production.
- **Time-State Data Platform**: Conviva’s underlying data platform that enables explainable, real-time analysis of complex systems (originally built for video QoE, now extended to agentic AI).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of **$110M** (as of latest round)
- **Notable Investors/Partners**: Foundation Capital, Kalaari Capital, Notable Capital; also backed by multiple venture rounds and corporate investors. Partners include major streaming platforms (Fox, Peacock).
- **Growth Signals**:
  - 267 employees (+4.8% YoY) operating across 12 countries including India, China, UK, Spain, Brazil
  - Named a **Leader in Digital Analytics by G2 Winter 2026**
  - Recognized as a **Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring**
  - Processes **5 trillion+ events/day** with **12 billion+ metric computations/minute**
  - 7 billion+ sensors deployed on devices

## Competitive Advantages
- **Full-census, client-side telemetry** (not sampling) — every interaction is captured, providing a complete view of consumer experience
- **Patented stateful analytics engine** that connects behavioral patterns to outcomes in real time
- **Unmatched scale**: 99% sensor coverage on devices, handling trillions of events daily
- **Agentic AI readiness**: Extending its analytics to measure the behavior, efficiency, and failure modes of AI agents in production — a frontier few competitors address
- **Industry-first achievement**: Only intelligence layer that links consumer engagement patterns to business outcomes at any scale

## Strategic Focus
- **Expanding from video experience analytics into agent experience analytics** — measuring how effectively AI agents reach outcomes, how much friction they introduce, and where breakdowns occur across real customer interactions
- **Reducing data warehouse costs** by providing actionable intelligence that lowers the need for massive raw data storage
- **Improving MTTD (Mean Time to Detection)** and overall customer satisfaction for digital products

## Why Work Here
- **Culture highlights**: Values include "growth mindset," "ownership & urgency," "curiosity & desire to learn," "positive energy & intent," "eagerness to understand & solve customer problems," and "instinct to act & help." Emphasis on collaboration, accountability, and innovation.
- **Remote/hybrid/office policy**: Offices in **Silicon Valley (Foster City, CA)**, **Bengaluru, India**, and **Beijing, China**. The Bengaluru office features a "work-from-anywhere atmosphere" with active communal spaces and quiet zones; the Foster City HQ is an open workspace with sweeping views. Not explicitly remote-first, but flexible work environment is described.
- **Notable perks**:
  - Daily catered lunches, snacks, and beverages
  - Gym & shower facilities, bike storage, outdoor courtyard
  - EV charging stations
  - Shuttle service to Hillsdale Caltrain Station (Foster City)
  - Health insurance, wellness programs, retirement plans (varies by region)
  - Career coaching, internal leadership development, funding for personal/professional development
  - Corporate social responsibility: volunteer time off, donation matching
  - Inclusivity & belonging initiatives, cultural celebrations
- **Engineering culture**: Innovation-driven, working on big data streaming, real-time analytics, and AI agent measurement. Teams are technical (146 people in technical roles), with alumni going to Google, Amazon, Apple, Roku, etc. Talent sourced from top tech companies (Amazon, Google, New Relic, Akamai).

## Sources
1. [conviva.ai](https://www.conviva.ai/)
2. [conviva.ai/careers](https://www.conviva.ai/careers/)
3. [conviva.ai/conviva-leadership](https://www.conviva.ai/conviva-leadership/)
4. [linkedin.com/company/conviva](https://www.linkedin.com/company/conviva)
5. [conviva.ai/job-listings](https://www.conviva.ai/job-listings/)

## Other roles at Conviva

- [Senior Software Engineer — Distributed Systems](https://feeny.ai/job/senior-software-engineer-distributed-systems-conviva-bengaluru-8tb30dzsy0ex) — Bengaluru, India
- [Staff Security Operations Engineer](https://feeny.ai/job/staff-security-operations-engineer-conviva-bengaluru-3cfkxbf5kh5p) — Bengaluru, India
- [Staff DevOps Engineer](https://feeny.ai/job/staff-devops-engineer-conviva-bengaluru-4bz5qy1bws0n) — Bengaluru, India
- [Technical Recruiter (Contract)](https://feeny.ai/job/technical-recruiter-contract-conviva-bengaluru-bp6jj45r1anx) — Bengaluru, India
- [Accountant, Payroll and Stock Admin](https://feeny.ai/job/accountant-payroll-and-stock-admin-conviva-foster-city-kfv17zzvh3f2) — Foster City, CA
- [Senior Engineer- Android](https://feeny.ai/job/senior-engineer-android-conviva-bengaluru-cyjvbckrn1ha) — Bengaluru, India
- [Product Support Manager](https://feeny.ai/job/product-support-manager-conviva-bengaluru-ggastb862dj5) — Bengaluru, India
- [Account Manager](https://feeny.ai/job/account-manager-conviva-foster-city-6yfx2p0vy8wr) — Foster City, CA
- [Strategic Finance Manager](https://feeny.ai/job/strategic-finance-manager-conviva-foster-city-gct8w95gx60f) — Foster City, CA
- [Product Support Engineer](https://feeny.ai/job/product-support-engineer-conviva-bengaluru-anj3421vkfen) — Bengaluru, India