---
title: 'IT Specialist at HiveWatch'
canonical: 'https://feeny.ai/job/it-specialist-hivewatch-el-segundo-gz5kf70yn9tb'
type: 'job'
last_seen: '2026-09-04'
---

# IT Specialist at HiveWatch

- **Company:** HiveWatch
- **Location:** El Segundo, CA
- **Posted:** 2026-08-25
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/hivewatch/jobs/6162089004

## Job description

About Us:

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe.

About The Role:

As our IT Specialist, you will be the backbone of our employees' day-to-day technology experience, treating every person across the organization as a valued customer and holding yourself to a high standard of responsiveness and resolution. You'll own the full IT function end-to-end, from managing our systems and tools to ensuring every new hire has a seamless first day and every departure is handled securely and completely. This role is as much about service excellence as it is about technical skill - you'll be the first point of contact when something breaks, the person who sets up the new account before someone's first morning, and the one who makes sure nothing falls through the cracks when someone leaves. If you take pride in making technology invisible to the people who depend on it, this role is built for you.

Key Responsibilities:

Core, hands-on (the majority of your time):

- Personally own the full support lifecycle as the sole IT resource — intake, triage, and hands-on resolution for all employee requests — escalating to vendors only where appropriate, while keeping stakeholders informed
- Manage employee IT onboarding and offboarding — accounts, hardware, access provisioning and de-provisioning, identify efficiencies as it relates to the onboarding/offboarding process as HiveWatch scales
- Own endpoint management end-to-end via MDM — provision and deploy laptops & workstations; manage device policy across the fleet; run hardware lifecycle from procurement to retirement
- Administer and set policy for business productivity software (Google Workspace, Microsoft 365) — user lifecycle, access, configuration standards, and license governance
- Own and run the corporate network hands-on — firewalls, switching, wireless, VPN, and DNS — including configuration, monitoring, segmentation, and capacity planning
- Own internet connectivity and uptime — manage ISP relationships, circuits, and failover so the office and business-critical services stay online
- Own engineering tooling provisioning and licensing governance (GitHub, SaaS access)

Ownership, periodic or shared:

- Balance reactive support with proactive improvements as the company scales
- Manage the IT vendor and MSP ecosystem — selection, onboarding, SLAs, performance reviews, renewals, and escalations — holding partners accountable to outcomes
- Oversee cloud IAM (AWS, GCP) for non-production access — provisioning standards, group management, and access reviews
- Own documentation standards for configuration, process, and best practices
- Own the HQ technology stack (conference rooms, presentation and phone systems, printers), coordinating vendors for installation and maintenance
- Coordinate office build-outs, moves, and low-voltage/cabling projects through vendors

Required Qualifications:

- 5+ years in IT with demonstrated progression into ownership of corporate IT for a growing organization; direct experience managing IT vendors and/or MSP relationships
- Hands-on experience working at a start-up (early to mid stages)
- Strong hands-on experience administering Google Workspace (or Microsoft 365) and managing endpoints via MDM, including laptop/workstation provisioning and hardware lifecycle
- Comfort operating as a team of one — self-directed, able to prioritize and personally resolve support requests
- A strong technical foundation across endpoint management, IAM/SSO, networking, and cloud — deep enough to build and operate directly, and to set standards and hold vendors accountable
- Proven track record managing SaaS licensing and vendor contracts, SLAs, and renewals
- Experience with one or more IAM tools and strong understanding of SSO, provisioning, and application/group management
- Strong MacOS background and experience overseeing Windows environments
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts for various audiences and negotiate with vendors
- Strong organizational, written, and verbal skills

Additional Qualifications:

- SaaS experience
- Experience supporting a GSOC or SOC environment
- Experience managing office build-outs, moves, or low-voltage/cabling projects through vendors

Additional Info:

- Base salary range for this position is $120,000 - $140,000 USD per year
- Eligible to participate in HiveWatch Equity Incentive Plan

## About HiveWatch

## Company Overview

- **One-liner**: HiveWatch provides an AI-powered, cloud-native physical security platform that unifies disparate security systems into a single command center to reduce noise, automate responses, and move security operations from reactive to proactive.
- **Entity Type**: Private (Series B)
- **Headquarters**: El Segundo, California, USA
- **Founded**: 2020
- **Founders**: Ryan Schonfeld (Co-Founder & CEO) and Jordan Hill (Co-Founder & Head of Product)

## Core Business

- **Primary industry**: Physical Security Technology / Security Software / AI
- **Target customers**: B2B, serving security teams across retail, healthcare, manufacturing, real estate, and large enterprises with complex physical security needs.
- **Mission or purpose statement**: "Empower organizations to protect their people through intelligent orchestration of physical security." [hivewatch.com](https://hivewatch.com/about-us/)

## Products & Services

- **HiveWatch Platform (The Command Center)**: A cloud-native, AI-powered software platform that integrates with existing physical security systems (cameras, access control, alarms) to unify them into a single interface. The AI analyzes patterns, identifies false alerts, and automates alarm responses, surfacing only high-priority incidents for operator management. [hivewatch.com](https://hivewatch.com/)
- **Incident Response Automation**: Guides operators through pre-defined Standard Operating Procedures (SOPs) to ensure consistent and rapid response.
- **Mobile Application**: Enables security personnel to manage incidents and monitor security on the go.
- **SaaS Delivery**: The platform is delivered as a subscription-based software service.

## Market Standing

- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **Total Funding** of **$66M** across multiple rounds (including a $33M Series B raised approximately ~10 months ago as of mid-2026). [cbinsights.com](https://www.cbinsights.com/company/hivewatch)
- **Notable Investors/Partners**: Key investors are not explicitly listed on the main profile pages, but the company is actively hiring and growing.
- **Growth Signals**:
    - Prominent claims on their website include impressive customer metrics: a **90% reduction in false alarms**, average incident resolution time of **22 seconds**, and **$28M in average annual costs saved** for a single customer. [hivewatch.com](https://hivewatch.com/)
    - As of mid-2026, they were actively hiring for multiple senior roles (Director of Engineering, Senior Staff SRE, Enterprise Account Executive, Customer Success Director), indicating significant growth and scaling. [hivewatch.com](https://hivewatch.com/careers/)
    - The company consists of approximately **50 total employees**, with **12 in Product + Tech** roles (per Built In). [builtin.com](https://builtin.com/company/hivewatch)

## Competitive Advantages

- **AI-Native, Not AI-Added**: Unlike legacy security systems that try to retrofit AI, HiveWatch was built from the ground up with AI as the core engine for unifying data, reducing noise, and enabling proactive decisioning. [hivewatch.com](https://hivewatch.com/about-us/)
- **Human-in-the-Loop**: Focuses on augmenting, not replacing, human security operators. The platform handles low-level tasks and noise, allowing security professionals to focus on high-impact, proactive work.
- **Cloud-Native & Integrative**: Combines and orchestrates existing security infrastructure (cameras, alarms, access control) into one command center rather than requiring a rip-and-replace of all hardware.
- **Specialized Focus**: Deeply understands the pain points of modern physical security operations, born directly from the frustrations of security professionals in the field.

## Strategic Focus

- **Scaling the Go-To-Market**: The active hiring for Enterprise Account Executives, Growth Account Executives, and Business Development Representatives points to a major push to expand customer acquisition and market presence.
- **Product & Engineering Investment**: Hiring for a Director of Engineering and Senior Staff SRE signals a focus on maturing the platform, scaling the infrastructure, and handling increased customer load.
- **Becoming the Industry Standard**: Their mission and marketing materials suggest a clear goal to replace manual, fragmented, and reactive security operations as the industry standard.

## Why Work Here

- **Culture Highlights**: The careers page emphasizes a culture that values "Get gritty" (tackling challenges head-on), "Act like you own it" (ownership and accountability with stock options), "Debate, decide, deliver" (healthy debate followed by unified commitment), "Stay in the car" (committing to solving gnarly problems), and "\*uck Title" (contribution over hierarchy). [hivewatch.com](https://hivewatch.com/careers/)
- **Location**: Headquartered in **El Segundo, CA** (Silicon Beach area), with an **on-site** work policy for most roles. The office is walking distance to restaurants, coffee shops, and beaches. [hivewatch.com](https://hivewatch.com/careers/) [builtin.com](https://builtin.com/company/hivewatch)
- **Perks & Benefits**: Comprehensive medical, dental, and vision coverage; mental health support; HSA/FSA plans; 401(k) with company matching; **flexible time off**; Class Pass membership; and optional pet insurance. [hivewatch.com](https://hivewatch.com/careers/)
- **The Work**: Employees get the chance to define the future of physical security—an industry ripe for disruption. The company describes itself as a mix of security veterans, former law enforcement, and tech innovators from world-changing companies.

## Sources
1. [hivewatch.com - About Us](https://hivewatch.com/about-us/)
2. [hivewatch.com - Home Page](https://hivewatch.com/)
3. [hivewatch.com - Careers Page](https://hivewatch.com/careers/)
4. [cbinsights.com - HiveWatch Company Profile](https://www.cbinsights.com/company/hivewatch)
5. [builtin.com - HiveWatch Careers](https://builtin.com/company/hivewatch)

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