---
title: 'IT Specialist, North America at Mistral'
canonical: 'https://feeny.ai/job/it-specialist-north-america-mistral-palo-alto-ht4y6seam4py'
type: 'job'
last_seen: '2026-11-08'
---

# IT Specialist, North America at Mistral

- **Company:** [Mistral](https://feeny.ai/companies/mistral)
- **Location:** Palo Alto, CA
- **Employment:** full-time
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/mistral.ai/043a53ed-c301-4180-8cd0-56252306dad1

## Job description

## About Mistral

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

## The Role

We are seeking a talented IT Specialist  to become a key player in delivering an exceptional digital experience to all our employees. In this role, you will provide high-quality technical support across hardware, software, and collaboration tools, ensuring that every user receives fast, reliable, and friendly assistance. You will also cover complex projects such as office openings, moves, and more in the US and APAC, aligning user support, IT operations, and onboarding processes. You will troubleshoot complex issues, manage equipment and user accounts, and maintain accurate records of incidents and inventory. You will also guide and train users on best practices, contribute to improving internal IT processes, and help keep our technology environment secure, efficient, and scalable. If you thrive on helping others, enjoy solving technical challenges, and want to make a meaningful impact in a dynamic and fast-paced environment, this role offers the opportunity to shape and elevate our daily IT excellence.

📍 Location: Palo Alto

## What You Will Do

User Support and Issue Resolution

- Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
- Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
- Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.
- Deliver physical IT onboarding sessions

Equipment Setup and Technology Operations

- Install, configure, and update computers along with IT and videoconferencing equipment.
- Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
- Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
- Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).

Account and License Management

- Oversee user accounts and application licenses with precision.
- Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.

Training and Continuous Improvement

- Train and guide users on applications, hardware, and best practices.
- Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.

## What We're Looking For

- A degree in Computer Science or a related IT field.
- Strong written and verbal communication.
- Hands-on experience with Google Workspace administration.
- Strong troubleshooting skills on both macOS and Windows environments.
- Solid understanding of networking fundamentals including Ethernet and WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
- Familiarity with videoconferencing equipment and associated services.
- Ability to lift and handle standard IT equipment such as monitors and network devices.
- Proven experience in a similar support role within a fast-paced, global organization
- Willingness to travel (NY, Singapore) and work flexibly to support timezone-aligned onboarding.

Bonus Points:

- Experience with MDM solutions such as Kandji or Jamf.
- Interest or experience in automation tools such as Zapier or n8n.

## What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our [Benefits page](https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link).

Privacy Policy Your privacy matters to us. You can learn more about how we handle your personal data in our [Applicant Privacy Policy](https://legal.mistral.ai/terms/applicant-privacy-policy).

## About Mistral

## Company Overview
- **One-liner**: Mistral is a French AI company building open, frontier-grade large language models, developer platforms, and applied AI solutions for enterprises and governments.
- **Entity Type**: Private (Series C)
- **Headquarters**: Paris, France (15 rue des Halles)
- **Founded**: April 2023
- **Founders**: Arthur Mensch (CEO), Guillaume Lample (Chief Science Officer), Timothée Lacroix (CTO)

## Core Business
- **Primary industry/industries**: Artificial Intelligence, Large Language Models, Enterprise AI Software
- **Target customers**: B2B, Enterprise, Government, and Developers (B2D)
- **Mission or purpose statement**: "To make frontier AI open to all, and together solve the world's hardest problems."

## Products & Services
- **Mistral Large**: Frontier-grade large language model for complex reasoning and enterprise tasks.
- **Mistral Small 3**: Efficient, lightweight model for cost-sensitive deployments.
- **Mistral Code / Vibe**: AI agent for long-horizon, autonomous software development and task completion.
- **Le Chat**: Consumer-facing AI assistant and chatbot.
- **Mistral OCR 4**: State-of-the-art document intelligence model for extracting and understanding text from images and PDFs.
- **Mistral Forge**: Custom model development service for training, aligning, and evaluating proprietary AI models on private data.
- **Mistral Studio**: Platform for building, testing, and running AI agents and applications with full control.
- **Mistral Compute**: Infrastructure and orchestration platform for frontier-scale training and inference (edge to cloud).
- **Mistral Search Toolkit**: Tools for integrating search and retrieval into AI applications.
- **Voxtral**: Voice AI model for speech-based interactions.

## Market Standing
- **Valuation/Market Cap**: $4.016 billion (latest reported valuation, per CB Insights; date not specified but likely post-Series C)
- **Key Metric**: Total funding raised across Seed, Series A, Series B, and Series C rounds (specific amounts not disclosed in search results).
- **Notable Investors/Partners**: Not explicitly named in search results, but the company partners with organizations in finance, manufacturing, defense, energy, and the public sector.
- **Growth Signals**: 
  - Rapid scaling: 900+ employees across 30+ nationalities as of mid-2026.
  - 50% of leadership roles held by women.
  - Key product launches on a near-monthly cadence (e.g., Mistral OCR, Forge, Vibe, Compute, Search Toolkit, Voxtral).
  - Strong presence in high-stakes, regulated industries (defense, energy, public sector).

## Competitive Advantages
- **Open-source DNA**: Commitment to openness, transparency, and cost efficiency differentiates Mistral from closed, Big Tech AI labs.
- **Full-stack ownership**: Controls the entire stack from frontier models to developer tools, applications, and compute infrastructure, enabling deep customization and reliability.
- **European leadership**: Positioned as a sovereign, European AI champion, appealing to governments and enterprises seeking data control and regulatory compliance.
- **Speed and rigor**: Culture of rapid experimentation, iteration, and data-driven decision-making.

## Strategic Focus
- **Enterprise and government partnerships**: Co-creating tailored AI systems for mission-critical use cases in finance, manufacturing, defense, energy, and public sector.
- **Open platform ecosystem**: Expanding Mistral Studio and Forge to enable customers to build custom models and agents on their own data.
- **Infrastructure as a product**: Commercializing Mistral Compute to become a platform for others to train and run AI workloads.
- **Continuous model innovation**: Releasing new frontier models and capabilities (OCR, voice, code agents) at a rapid pace.

## Why Work Here
- **Culture**: Flat structure, high ownership, low ego, and a "builders, not order takers" mentality. The company values audacity, speed, rigor, and customer centricity.
- **Remote/Hybrid/Office**: Based in Paris (15 rue des Halles); relocation support and visa sponsorship offered. Specific remote/hybrid policy not detailed, but global team suggests flexibility.
- **Notable perks and benefits** (from careers page):
  - 20 weeks paid parental leave for all birthing parents.
  - 100% employer-sponsored medical, dental, and vision coverage for employees and dependents.
  - 6% 401k match (US) / 5% pension contribution (UK).
  - Childcare support (reserved daycare seats or financial assistance).
  - Meal allowances and transportation support.
  - Fitness and wellness subsidies.
  - Relocation and settling-in services.
  - Financial and career planning support.
- **Team composition**: 900+ employees from 30+ nationalities; 50% female leaders.
- **Interview process**: For science, product, and engineering roles: intro conversation → 2-5 technical exercises → 1-3 interviews (hiring manager + teammates) → values conversation → reference checks.

## Sources
1. [Mistral AI - About Page](https://mistral.ai/about/)
2. [Mistral AI - Careers Page](https://mistral.ai/careers/)
3. [Mistral AI - Homepage](https://mistral.ai/)
4. [CB Insights - Mistral AI Company Profile](https://www.cbinsights.com/company/mistral-ai)
5. [Mistral AI - LinkedIn](https://www.linkedin.com/company/mistralai)

## Other roles at Mistral

- [AI Scientist Intern - (Internship, Masters or Phd)](https://feeny.ai/job/ai-scientist-intern-internship-masters-or-phd-mistral-paris-43jzbe0kx4mv) — Paris, France
- [Engineering Manager, Serverless Containers](https://feeny.ai/job/engineering-manager-serverless-containers-mistral-paris-m06we4kkhq7s) — Paris, France
- [Engineering Manager, Fleet Delivery](https://feeny.ai/job/engineering-manager-fleet-delivery-mistral-paris-zsspnkk7y0k5) — Paris, France
- [Engineering Manager, Storage](https://feeny.ai/job/engineering-manager-storage-mistral-paris-ekf23bqg33ar) — Paris, France
- [Engineering Manager, Sandbox](https://feeny.ai/job/engineering-manager-sandbox-mistral-paris-5wx65405emb2) — Paris, France
- [Senior Engineering Manager, IaaS](https://feeny.ai/job/senior-engineering-manager-iaas-mistral-paris-n545rbk6r28j) — Paris, France
- [Forward Software Engineer](https://feeny.ai/job/forward-software-engineer-mistral-paris-gp4fe2vxk8pe) — Paris, France
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- [Network Development Engineer, WAN & Edge](https://feeny.ai/job/network-development-engineer-wan-edge-mistral-paris-bb54t43jf8db) — Paris, France
- [Network Development Engineer, Data Center Fabrics](https://feeny.ai/job/network-development-engineer-data-center-fabrics-mistral-paris-3sgd968rfyhv) — Paris, France