---
title: 'IT Specialist at Piaggio Fast Forward'
canonical: 'https://feeny.ai/job/it-specialist-piaggio-fast-forward-boston-massachusetts-vzgd0r0j09wb'
type: 'job'
last_seen: '2026-09-07'
---

# IT Specialist at Piaggio Fast Forward

- **Company:** Piaggio Fast Forward
- **Location:** Boston Massachusetts, United States
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/piaggiofastforward/jobs/8143955

## Job description

IT Specialist

Boston, Massachusetts, United States

Salary Range $100,000-120,000

Who We Are:

Boston-based company Piaggio Fast Forward Inc. (PFF) was founded in 2015 by the Piaggio Group (the Italian manufacturer that created the iconic Vespa scooter). We are on a mission to build technology products that move the way that people move. In order to bring products to market today, PFF is solving the problem of robotic interaction with people in dynamically changing environments. We’re innovators, neighbors and creators with a passion for local living and pushing the limits on urban and business transportation . We support a sustainable mobility ecology with healthy lifestyles, social connectivity and productive work environments available to all, regardless of age or abilities.

The Role:

Piaggio Fast Forward (PFF) is seeking a versatile, hands-on, and highly motivated IT Specialist to serve as the primary technology resource for our growing organization. This role combines end-user support, systems administration, cloud infrastructure management, Cybersecurity, and network operations, making it ideal for a well-rounded IT professional who enjoys wearing multiple hats. As the company's go-to technology expert, you will be responsible for supporting employees across Windows, macOS, and Linux environments, managing core business systems and identity platforms, maintaining network and cloud infrastructure, and driving security best practices across the organization. The ideal candidate is a proactive problem-solver who thrives in an autonomous environment, can effectively manage competing priorities, and is comfortable translating complex technical concepts into clear, user-friendly solutions.

## What You’ll Do

- End-User Support: Act as the first and final point of contact for all IT requests. Troubleshoot hardware, software, and connectivity issues for 60 employees across Windows/Mac/Linux environments.
- Onboarding & Offboarding: Manage the technical setup for new hires (laptops, accounts, access permissions) and securely offboard departing employees.
- Systems Administration: Manage and maintain our core platforms, including Microsoft 365 / Google Workspace, Active Directory/Entra ID, and cloud backups.
- Network & Infrastructure: Maintain local network equipment (firewalls, routers, switches, Wi-Fi) and ensure maximum up-time and performance.
- Asset Management: Track and maintain the lifecycle of all company hardware (laptops, monitors, mobile devices, printers) and software licenses.
- Cybersecurity & Data Protection: Enforce company security policies, manage antivirus/EDR solutions, ensure regular data backups are running successfully, and conduct routine security patching.
- Vendor Management: Act as the primary liaison with third-party technology vendors, internet service providers, and software support teams.
- Led administration and optimization of multi-cloud environments utilizing AWS and Microsoft Azure, improving system availability, enhancing security controls, and streamlining infrastructure management.
- Manage enterprise user identity and endpoint administration, including device provisioning, lifecycle management, and secure authentication through SSO, Okta, and password vault solutions such as 1Password.

## What you Bring

- Experience: 5+ years of experience in an IT Support, Systems Administrator, or IT Generalist role (experience as a sole IT provider is a major plus).
- Technical Breadth: Strong working knowledge of Windows, macOS, and Linux operating systems, network fundamentals including DNS, DHCP, VPNs, Wi-Fi, and TCP/IP, corporate networking platforms such as Cisco Meraki and hardware, endpoint, and peripheral troubleshooting. Hands-on administrative experience with Microsoft 365 / Google Workspace, endpoint management tools (e.g., Intune, Jamf) and Cloud platform.
- Problem-Solving: A logical and resourceful approach to diagnosing and fixing unfamiliar technical issues independently.
- Communication: Excellent customer service skills with the ability to explain technical fixes to non-technical staff in a friendly, approachable way.
- Organization: Strong ability to prioritize urgent help desk tickets while maintaining long-term maintenance tasks.
- Experience administering and provisioning ERP platforms, such as Oracle NetSuite, including user management, role-based permissions, workflow support, and system configuration, is a plus
- Successful applicants will be asked to show proof that they can legally work in the U.S

We like you just the way you are.

Diversity fuels our innovation. Inclusion, belonging, equity, and neurodiversity drives our best-in-class culture. We strive to create workplaces where everyone feels empowered to share ideas, grow at their own pace, and work together towards a shared vision while holding each other to a higher standard. For us, DEI&B is the only way forward.

Employment Eligibility Verification

Piaggio Fast Forward participates in E-Verify, an electronic employment verification program operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA), to verify the employment eligibility of newly hired employees. Piaggio Fast Forward is an E-Verify Employer, and as such, the company will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

## About Piaggio Fast Forward

## Company Overview
- **One-liner**: Piaggio Fast Forward develops cargo-carrying following robots (gitamini, gitaplus) for consumers and businesses, using smart following technology to augment human mobility and labor.
- **Entity Type**: Private (wholly owned subsidiary of the Piaggio Group)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2015
- **Founders**: Founded by the Piaggio Group; co-founders include Jeffrey Schnapp (Chief Visionary Officer) and Greg Lynn (CEO)

## Core Business
- **Primary industry/industries**: Automation Machinery Manufacturing, Robotics, Urban Mobility
- **Target customers**: B2C (consumers for personal cargo carrying) and B2B (hospitality, manufacturing, indoor agriculture, construction)
- **Mission or purpose statement**: “We are on a mission to build technology products that move the way that people move” and “bring intuitive and efficient technology solutions into the entire human-built environment, supporting the local mobility needs of businesses, communities, and individuals.”

## Products & Services
- **gitamini**: A compact, cargo-carrying following robot that carries up to 20 lb of gear, designed for consumers to use in everyday environments. (Hardware + Software)
- **gitaplus**: A larger variant of the following robot, also for cargo transport in consumer and business settings. (Hardware + Software)
- **Following Technology Platform**: The proprietary smart-following technology that allows robots to navigate dynamically changing environments, offered to business partners for integration into mobile solutions across selected industries. (Software + Services)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private subsidiary of Piaggio Group)
- **Key Metric**: Total Funding – Not publicly available (supported internally by parent company)
- **Notable Investors/Partners**: Piaggio Group (parent company); partnerships in hospitality, manufacturing, indoor agriculture, and construction
- **Growth Signals**: Headcount of ~54 employees with +2.9% monthly growth; expanded presence to France; pivoted from purely consumer-focused robots to business-to-business solutions in multiple verticals

## Competitive Advantages
- **Proprietary following technology** that works safely and reliably in crowded, dynamic human environments (e.g., sidewalks, factories, farms).
- **Backing of the Piaggio Group** (creator of Vespa) provides manufacturing expertise, brand recognition, and distribution infrastructure.
- **First-to-market** with a consumer-friendly, affordable cargo-following robot that addresses the “last meter” gap for personal and commercial goods movement.
- **In-house robotics, computer vision, and machine learning capabilities** (technology stack includes TensorFlow, Caffe, OpenCV, Eigen) allow continuous innovation.

## Strategic Focus
- **Expanding B2B applications** – transitioning from a consumer product to serving industrial customers in hospitality, manufacturing, indoor agriculture, and construction, where labor augmentation is a strong value proposition.
- **Scaling the following technology platform** to be integrated into third-party mobile solutions.
- **Continuing to refine human-robot interaction** in dynamic environments to increase reliability and trust.

## Why Work Here
- **Hybrid work culture**: Employees work on-site 4 days a week; office is pet-friendly and located in Boston’s Charlestown neighborhood.
- **Perks & benefits**: Performance bonuses, relocation assistance, generous parental leave, onsite Mother’s Room, continuing education stipend, job training & conferences, mentorship program, commuter benefits, onsite parking, health/dental insurance, FSA, and family medical leave.
- **Diversity & inclusion**: Company has a diversity manifesto, mandates unconscious bias training, and reports a mean gender pay gap below 10%.
- **Technology & impact**: Work on real-world robotics using Python, C++, TensorFlow, ROS, and other modern tools; opportunity to shape a product that changes how people move goods in daily life.
- **Growth & culture**: Emphasis on career development through mentorship and training; small, interdisciplinary team with a “build in public” philosophy.

## Sources
1. [Piaggio Fast Forward Official Site](https://piaggiofastforward.com/)
2. [Built In Profile – Piaggio Fast Forward Careers, Perks + Culture](https://builtin.com/company/piaggio-fast-forward)
3. [LinkedIn Company Page](https://www.linkedin.com/company/piaggiofastforward)
4. [Piaggio Group – Piaggio Fast Forward Inc.](https://www.piaggiogroup.com/en/piaggio-fast-forward-inc)

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