---
title: 'IT Specialist at QuEra Computing, Inc.'
canonical: 'https://feeny.ai/job/it-specialist-quera-computing-inc-boston-jcejkxn2fetj'
type: 'job'
last_seen: '2026-10-20'
---

# IT Specialist at QuEra Computing, Inc.

- **Company:** QuEra Computing, Inc.
- **Location:** Boston, MA
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/queracomputinginc/jobs/5457113008

## Job description

IT Specialist

We are seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices. You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives

Key Responsibilities:

- Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
- Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
- Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
- Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
- Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices
- Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
- Educate end users on basic IT best practices, security, and proper use of office technology
- Escalate complex technical problems to senior IT staff or vendors as needed
- Support IT projects, including hardware rollouts, software updates, and technology upgrades

Key Requirements:

- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 2+ years of experience in IT help desk, desktop support, or technical support roles
- Hands-on experience supporting macOS and Windows laptops and desktops
- Strong customer service, troubleshooting, and communication skills
- Excellent problem-solving and troubleshooting skills.
- Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
- Experience supporting printers, Zoom Rooms, and AV equipment
- Provides support for ad-hoc initiatives and projects as needed by the IT team

Nice to have:

- Experience with event management technology or advanced AV systems
- Experience with mobile MDM solutions JAMF
- Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management)
- Familiarity with security frameworks (SOC 2, ISO 27001, PCI)

Salary Range: $75,000 - 130,000. We consistently monitor external market data and update base salary ranges accordingly.  We determine base compensation decisions on several factors, including as geographic placement, role-specific knowledge, skills, and/or experience.  In addition to our base salary offerings, we also provide equity grants for all new hires.

Equal Opportunity Statement: QuEra is an equal opportunity employer. We recruit, hire, and promote without regard to legally protected characteristics. Where project work requires access to controlled information or facilities, employment is contingent on the ability to obtain and maintain appropriate authorizations. All hiring complies with applicable federal and state laws.

## #LI-DA1

## About QuEra Computing, Inc.

## Company Overview
- **One-liner**: QuEra Computing builds and commercializes neutral-atom quantum computers, aiming to deliver fault-tolerant systems for scientific, industrial, and government applications.
- **Entity Type**: Private (Series B)
- **Headquarters**: Boston, Massachusetts, United States
- **Founded**: 2018
- **Founders**: Mikhail Lukin (Chief Scientist, Harvard), Vladan Vuletić (CTO, MIT), and additional Harvard/MIT scientists

## Core Business
- **Primary industry**: Quantum computing (hardware, software, and cloud services)
- **Target customers**: High-performance computing (HPC) centers, public sector agencies, enterprise innovators, and research institutions – primarily B2B
- **Mission**: *“A world where quantum computing is a trusted tool for solving high-value problems in science, industry, and society.”* [quera.com](https://www.quera.com/about)

## Products & Services
- **Aquila**: A 256-qubit neutral-atom quantum computer that became the first publicly accessible neutral-atom system on Amazon Braket (launched 2023). Used for quantum simulation and research.
- **Gemini**: QuEra’s first commercially available gate-based neutral-atom quantum computer, deployed on-premises (first system delivered to Japan in 2023).
- **Quantum Innovation Platform**: A full-stack offering combining hardware, software, and co-design services to help partners develop quantum solutions for specific industries.
- **Roadmap to Fault Tolerance**: QuEra plans to reach megaquop logical performance with hundreds of logical qubits by 2028, and gigaquop performance with ~1,000 logical qubits shortly after. [quera.com](https://www.quera.com/)

## Market Standing
- **Valuation**: Not publicly disclosed; raised >$230M in Series B financing (backed by Google, SoftBank Vision Fund 2, Valor, and later expanded by NVIDIA’s NVentures). Total known funding: $17M seed (2021) + $230M+ Series B.
- **Key Metric**: Total funding ~$247M+ (private company; revenue not publicly available)
- **Notable Investors/Partners**: Google, SoftBank Vision Fund 2, Valor Equity Partners, NVIDIA (NVentures), and others.
- **Growth Signals**: 
  - Selected by Japan’s AIST for a ~$40M on-premises neutral-atom computer integrated with the NVIDIA-powered ABCI-Q supercomputer.
  - Chosen for DARPA’s Quantum Benchmarking Initiative (QBI) Stages A and B.
  - Demonstrated a logical quantum processor with 48 logical qubits (2024 Physics World Breakthrough).
  - Published first experimental demonstration of magic state distillation for universal logical quantum computing.

## Competitive Advantages
- **Neutral-atom technology**: Scalable to thousands of qubits using optical tweezers, offering a path to fault-tolerant quantum computing that is widely recognized as highly promising.
- **Strong academic roots**: Built on pioneering research from Harvard University and MIT, with founders who are leading physicists in the field.
- **Early ecosystem leadership**: First neutral-atom system on a public cloud (Amazon Braket), first commercially available gate-based neutral-atom system, and active partnerships with major HPC centers and governments.
- **Fault-tolerance roadmap**: Clear technical milestones (megaquop by 2028, gigaquop shortly after) backed by published breakthroughs in error correction and logical qubits.

## Strategic Focus
- **Scaling toward fault tolerance**: Executing a roadmap to deliver error-corrected logical quantum computers by 2028.
- **Commercial expansion**: Deploying on-premises systems to HPC centers and government labs (e.g., AIST in Japan, DARPA).
- **Ecosystem building**: Co-designing applications with enterprise and public-sector partners, and integrating with classical supercomputing infrastructure (e.g., NVIDIA GPU clusters).
- **International presence**: Establishing QuEra Computing Japan to support the country’s national quantum strategy.

## Why Work Here
- **Culture**: Described as “more science, less fiction” with a focus on real physics, precision engineering, and collaborative learning across disciplines. [quera.com/careers](https://www.quera.com/careers)
- **Benefits**: Company-subsidized medical insurance with Health Reimbursement Account, 100% company-paid dental and vision, 401(k) with dollar-for-dollar match up to 5% (immediate vesting), flexible time off, paid holidays, sick leave, free parking, catered lunch-and-learns, stocked kitchens, and employee events.
- **Work environment**: Based in Boston, MA. The engineering team develops classical control systems that operate neutral-atom quantum computers, moving quantum from lab experiments to production-grade systems.
- **Team**: Leadership includes experienced executives (CEO Andy Ory, CFO Ed Durkin, CCO Yuval Boger) and world-class scientists (CTO Vladan Vuletić, Chief Scientist Mikhail Lukin). The company emphasizes internal cross-disciplinary collaboration and external partnerships.

## Sources
1. [quera.com](https://www.quera.com/) – Official website, roadmap, and product details.
2. [quera.com/careers](https://www.quera.com/careers) – Careers page with benefits and culture.
3. [quera.com/about](https://www.quera.com/about) – Company history, leadership, funding, and milestones.
4. [cbinsights.com](https://www.cbinsights.com/company/quera-computing) – Company overview and financial data.
5. [linkedin.com](https://www.linkedin.com/company/quera-computing-inc) – LinkedIn company page.

## Other roles at QuEra Computing, Inc.

- [QPU Build Co-Op – Optics & Data Analysis](https://feeny.ai/job/qpu-build-co-op-optics-data-analysis-quera-computing-inc-boston-1qfccc99xr8b) — Boston, MA
- [Quantum Scientist — Materials & Chemistry](https://feeny.ai/job/quantum-scientist-materials-chemistry-quera-computing-inc-boston-n19w8vj74mcw) — Boston, MA
- [Quantum Solutions Scientist](https://feeny.ai/job/quantum-solutions-scientist-quera-computing-inc-boston-39rq4e6fb8nf) — Boston, MA
- [Quantum Innovation Postdoctoral Fellow - QEC](https://feeny.ai/job/quantum-innovation-postdoctoral-fellow-qec-quera-computing-inc-boston-gwy0700fq1c6) — Boston, MA
- [Quantum Innovation Postdoctoral Fellow - Quantum Applications](https://feeny.ai/job/quantum-innovation-postdoctoral-fellow-quantum-applications-quera-computing-inc-bhtdgcj03aje) — Boston, MA
- [QPU Software Engineer](https://feeny.ai/job/qpu-software-engineer-quera-computing-inc-boston-59pes7w4jnnv) — Boston, MA
- [Internship - Scientific Software and Compilation](https://feeny.ai/job/internship-scientific-software-and-compilation-quera-computing-inc-boston-68t9z8b63sn6) — Boston, MA
- [Internship - Quantum Applications Research](https://feeny.ai/job/internship-quantum-applications-research-quera-computing-inc-boston-f78p5cneaa1e) — Boston, MA
- [Internship - Quantum Error Correction Research](https://feeny.ai/job/internship-quantum-error-correction-research-quera-computing-inc-boston-v52t739b4hs1) — Boston, MA
- [2026 MIT Fall Career Fair](https://feeny.ai/job/2026-mit-fall-career-fair-quera-computing-inc-boston-zh7q4pzwf5f0) — Boston, MA