--- title: 'IT Support Analyst at Canvas Worldwide' canonical: 'https://feeny.ai/job/it-support-analyst-canvas-worldwide-el-segundo-jf550kcctrpx' type: 'job' last_seen: '2026-10-31' --- # IT Support Analyst at Canvas Worldwide - **Company:** Canvas Worldwide - **Location:** El Segundo, CA - **Compensation:** $70k–$80k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-10-31 - **Apply:** https://jobs.lever.co/canvasww/bf9ea7c7-4112-4fdd-b31d-a1c283cc96f5 ## Job description Canvas Worldwide dares to be the challenger the ad industry needs. Do you "Challenge the Comfortable?" Then you'll fit right in here at Canvas. Recognized as one of Ad Age's "Best Places to Work" for three consecutive years, Canvas Worldwide is an independent media agency committed to providing creative solutions for brands that challenge the status quo. Our clients include Hyundai, Kia, Genesis, MGM, Zillow and McDonald’s (to name a few…). Our agency cultivates an environment where all are welcome to push outside their comfort zones to solve problems in new ways. We encourage the team to be its best by creating the most positive workplace experience for all. For instance, we outpace the industry on diversity and inclusion AND offer continuous training and workshops for career development. So, if you dare to challenge the comfortable… then keep reading. ## The Role Canvas Worldwide is currently seeking a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, MacOS, iOS, Android, etc.) as well as Azure/M365 cloud services and maintenance. Additionally, you will assist in maintaining our technical knowledge base and inventory. Key Duties & Responsibilities: - Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel - Endpoint device creation, testing and deployment (Windows - Work to ensure proper SLA response times and security standards, escalating as needed. - Create and maintain knowledgebase articles on solutions, processes, and workflow - Assist in preparing and enforcing logging and reporting procedures for end-user computing operations - Assist with inventory and provide oversight to management - Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates - Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues - Be able to lift and transport computers and devices for setup and shipping - Off-hours and emergency support as required Qualifications: - At least two years of experience in a comparable position - Strong communication skills, written and verbal, providing reliable support for associates - Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe - AV, Videoconference systems and presentation support a plus - Understanding cloud computing services, including Microsoft, Google, and AWS Travel Requirements: Attend offsite meetings with travel throughout the assigned area. Travel 10-25% of the time. Salary and Benefits Actual base salary is determined upon factors such as experience, qualifications, training, certifications, and internal equity. The Company reserves the right to modify this pay range at any time. Base salary is part of a total rewards package that includes highly competitive benefits like generous medical, dental, vision, pet insurance, commuter benefits, disability and life insurance coverage, 401(k) matching, up to 14 holidays per year, a “Do Good Day,” and unlimited PTO. Additional perks include employee social and wellness events, a DEI Council, auto purchase rebate program, monthly wellness allowance, and in-office amenities such as fresh kombucha and an in-house barista inside our beautiful, new vibrant El Segundo office. In-Office Work Schedule This is a hybrid role, requiring a minimum of 3 days in-office per week. Canvas Worldwide is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. CA Applicants: Canvas Worldwide practices Fair Chance Hiring ## About Canvas Worldwide ## Company Overview - **One-liner**: Canvas Worldwide is an independent, full-service media agency that helps brands of all sizes think differently about their media investment through data-informed, tech-powered, creative, and transparent strategies. - **Entity Type**: Private (Privately Held) - **Headquarters**: Los Angeles, California, United States (dual headquarters in New York, NY) - **Founded**: 2016 - **Founders**: Not publicly listed (leadership includes CEO Paul Woolmington) ## Core Business - **Primary industry**: Advertising Services (Media Agency) - **Target customers**: B2B — brands of all sizes seeking innovative media strategy, investment, analytics, and consultancy. - **Mission or purpose**: “Challenge the Comfortable” — to help brands achieve great outcomes by defying conventional thinking and delivering business outcomes, not just media solutions. ## Products & Services Canvas Worldwide offers a full suite of agency capabilities, organized into four core areas: - **[Media Strategy]**: Brand strategy, performance strategy, retail strategy, consumer insights, influencer creative optimization, holistic business consulting. - **[Media Investment]**: Branded content, biddable media, paid social, local markets, standalone OOH & traffic, sports portfolio management, digital transformation. - **[AdOps]**: Automation, data infrastructure, dynamic creative serving, cookie deprecation solutions, fraud prevention & brand safety. - **[Analytics]**: Data storytelling, predictive modeling, closed-loop attribution, media mix models (MMMs), dashboards, data management infrastructure. Additionally, the agency offers back-of-house services including AI-powered solutions, technology, business development, marketing, PR, and legal support. ## Market Standing - **Valuation/Market Cap**: Not publicly available (private company) - **Key Metric**: Total Employees: 442 (as of 2026, +3.7% YoY) - **Notable Investors/Partners**: Not disclosed; notable clients include major automotive brands (Hyundai, Kia) and others. - **Growth Signals**: - Named one of *Ad Age’s 2026 Top 10 Best Places to Work* - Named *Adweek Breakthrough Agency of the Year* and *Campaign US Media Agency of the Year* - 56,723 LinkedIn followers (+3.8% YoY) - Active job postings: 17 (+750% YoY) - Six offices across the US: Los Angeles (HQ), New York (HQ), Atlanta, Chicago, Denver, Dallas ## Competitive Advantages - **Independent & transparent**: Full transparency in media investment, no holding company conflicts. - **Culture-driven**: Recognized as a top workplace, emphasizing “Challenge the Comfortable” ethos. - **Data & tech-powered**: Sizable analytics and AI practice (e.g., Applied AI and Research Technology team). - **Full-service breadth**: From strategy to investment to analytics, all under one roof. - **Client loyalty**: Strong relationships with major automotive accounts and other brands. ## Strategic Focus - Continued investment in AI-powered solutions and data infrastructure. - Expansion of analytics and predictive modeling capabilities. - Deepening client relationships through holistic business consulting, moving beyond traditional media planning. - Hybrid work model (in-office and remote) across US offices. - Talent acquisition and retention, especially in analytics, programmatic, and strategy. ## Why Work Here - **Culture**: “Challenge the Comfortable” mindset; named one of Ad Age’s Best Places to Work 2026; DEI Council; annual OneCanvas celebration. - **Work model**: Hybrid — roles in New York and El Segundo (LA) as well as other offices; flexible. - **Benefits**: Unlimited PTO, learning & development programs, mentoring programs, best-in-class benefits. - **Engineering/Culture**: Applied AI and research technology team; data-driven environment; exposure to cutting-edge analytics and media technology. - **Career growth**: Many open roles across departments (Analytics, Programmatic, Strategy, Finance); salary ranges provided (e.g., Media Finance Analyst ~$65k, Paid Search Specialist ~$63k). ## Sources 1. [canvasworldwide.com](https://www.canvasworldwide.com/) – Company overview, capabilities, leadership 2. [canvasworldwide.com/who-we-are](https://www.canvasworldwide.com/who-we-are) – Office locations, executive team 3. [canvasworldwide.com/work-at-canvas](https://www.canvasworldwide.com/work-at-canvas) – Culture, benefits, awards 4. [jobs.lever.co/canvasww](https://jobs.lever.co/canvasww) – Current job openings, hiring process 5. [linkedin.com/company/canvas-worldwide](https://www.linkedin.com/company/canvas-worldwide) – Employee count, growth, reviews, salary data, recent departures ## Other roles at Canvas Worldwide - [Specialist, Paid Social Digital Advertising](https://feeny.ai/job/specialist-paid-social-digital-advertising-canvas-worldwide-el-segundo-mk6q6ybs0ag6) — El Segundo, CA - [Specialist, Paid Search (Auto)](https://feeny.ai/job/specialist-paid-search-auto-canvas-worldwide-el-segundo-1ks2ptq1cf06) — El Segundo, CA - [Associate, Brand Strategy (CA Lottery)](https://feeny.ai/job/associate-brand-strategy-ca-lottery-canvas-worldwide-el-segundo-49pj2mm6pksg) — El Segundo, CA - [Associate, Brand Strategy (2026 Auto)](https://feeny.ai/job/associate-brand-strategy-2026-auto-canvas-worldwide-el-segundo-zga4aqw72j3b) — El Segundo, CA - [Associate, Paid Social (MGM)](https://feeny.ai/job/associate-paid-social-mgm-canvas-worldwide-el-segundo-0dffp718ghp4) — El Segundo, CA - [Supervisor, Analytics](https://feeny.ai/job/supervisor-analytics-canvas-worldwide-el-segundo-5fdvh68fxm5z) — El Segundo, CA - [Senior Analyst, Analytics](https://feeny.ai/job/senior-analyst-analytics-canvas-worldwide-el-segundo-q4nt8b4txz20) — El Segundo, CA - [VP, Strategy- Audience and Channel Planning](https://feeny.ai/job/vp-strategy-audience-and-channel-planning-canvas-worldwide-el-segundo-qvfnxhjzv12w) — El Segundo, CA - [Specialist, Digital Media Planning (Auto 2026)](https://feeny.ai/job/specialist-digital-media-planning-auto-2026-canvas-worldwide-new-york-q588k6fqav54) — New York, NY - [Specialist, Platforms & Technology](https://feeny.ai/job/specialist-platforms-technology-canvas-worldwide-el-segundo-bqbchm974trj) — El Segundo, CA