---
title: 'IT Support Analyst at Handshake'
canonical: 'https://feeny.ai/job/it-support-analyst-handshake-san-francisco-wc432mv7q0rg'
type: 'job'
last_seen: '2026-10-14'
---

# IT Support Analyst at Handshake

- **Company:** [Handshake](https://feeny.ai/companies/handshake)
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-03
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/handshake/92b1b4d0-aa14-494f-888c-b3a1400614f9

## Job description

## About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions. In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month. Why join Handshake now:

- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family, and peers can see and feel
- Partner hand-in-hand with world-class AI labs, Fortune 500 partners, and the world’s top educational institutions
- Work alongside engineers, scientists, operators, and leaders from Palantir, Meta, Scale AI, and former YC founders
- Build a massive, fast-growing business with billions in revenue

## About the Role

We're looking for an IT Support Analyst to help deliver an exceptional technology experience for our employees. You'll support a distributed workforce by resolving technical issues, administering core IT systems, and helping improve internal processes as we continue to scale. This role is ideal for someone who enjoys troubleshooting complex problems, learning new technologies, and collaborating across teams. You'll have opportunities to automate repetitive work, contribute to IT projects, and grow your technical expertise in a fast-paced environment.

## What You'll Do

Support the Employee IT Experience

- Provide Tier 1 and Tier 2 support across hardware, SaaS applications, identity systems, and collaboration tools
- Troubleshoot and resolve technical issues with a focus on delivering an excellent employee experience
- Support remote and hybrid employees across multiple time zones
- Escalate complex issues when appropriate while owning tickets through resolution

Help Improve IT Operations

- Support onboarding and offboarding workflows
- Assist with identity and access management (Okta, Google Workspace, etc.)
- Help administer endpoint management platforms (Jamf, Kandji, JumpCloud, Intune, or similar)
- Manage software provisioning, license assignments, and asset tracking
- Identify recurring issues and recommend process improvements or automation opportunities

Contribute to Security & Documentation

- Maintain internal documentation and knowledge base articles
- Partner with Security to support device compliance and access management
- Assist with IT projects, tool implementations, and operational improvements
- Participate in incident response and troubleshooting efforts as needed

Collaborate Across the Business

- Partner with People Ops, Finance, Security, and Engineering to support day-to-day technology needs
- Help deploy new hardware, software, and productivity tools
- Contribute to office and remote IT initiatives as the company grows

You Have

- 2–4 years of IT support experience, preferably in a SaaS, startup, or fast-paced environment
- Experience supporting macOS (Windows experience is a plus)
- Hands-on experience with:
- Google Workspace
- Slack
- Okta or another identity provider
- Endpoint management tools (Jamf, Kandji, Intune, JumpCloud, etc.)
- ITSM platforms (Jira Service Management, ServiceNow, Zendesk, or similar)

Technical Skills

- Strong troubleshooting skills across hardware, SaaS applications, identity, and basic networking
- Experience administering common SaaS applications and user lifecycle management
- Familiarity with scripting or automation (Bash, PowerShell, Python, or similar) is a plus
- Comfortable working in cloud-first environments

## What We're Looking For

- A customer-first mindset with strong problem-solving skills
- Organized and detail-oriented with solid documentation habits
- Curious and eager to learn new technologies
- Comfortable balancing multiple priorities in a fast-moving environment
- Strong written and verbal communication skills
- Takes ownership of assigned work while knowing when to seek guidance

## We Offer

Handshake delivers benefits that help you feel supported—and thrive at work and in life. The below benefits are for full-time US employees.

- 🎯 Ownership: Equity in a fast-growing company
- 💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
- 🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
- 💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
- 📚 Growth: $2,000 learning stipend, ongoing development
- 💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
- 🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
- 🤝 Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at [joinhandshake.com/careers](http://joinhandshake.com/careers).

## About Handshake

## Company Overview
- **One-liner**: Handshake is the career network for the AI economy, connecting job seekers with internships, full-time roles, freelance gigs, and AI training work through a three-sided marketplace.
- **Entity Type**: Private (Series F; total funding $434M across 6 rounds)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2014
- **Founders**: Garrett Lord (CEO), Ben Christensen, Scott Ringwelski

## Core Business
- **Primary industry**: Career platform / Job marketplace / AI workforce infrastructure
- **Target customers**: B2C (job seekers, from students to experienced professionals) and B2B (employers including 100% of Fortune 500 and all foundational AI labs; also educational institutions)
- **Mission**: Expand access and improve outcomes for job seekers, helping the workforce stay ahead in the AI economy.

## Products & Services
- **Handshake Core Platform**: A three-sided marketplace connecting 25 million knowledge workers, 1,600+ schools, and 1 million employers. Features dynamic profiles, intelligent job matching, and interactive skill-building.
- **Handshake AI Enterprise**: AI-powered tools for employers and job seekers, including AI-driven matching, safety features, and pay management.
- **AI Trainer Gigs**: Paid, flexible, remote work for individuals to train and evaluate AI models (e.g., AI Evaluation Specialist, up to $40/hr) – no prior AI experience required.
- **Handshake Network**: Community events, career advice, and networking for students, experts, and professionals in AI and other fields.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $434M (6 rounds); annual revenue $56.5M (LinkedIn estimate)
- **Notable Investors/Partners**: Board includes representatives from General Catalyst, Kleiner Perkins, EQT Ventures, True Ventures, and Niantic. Strategic partners include 100% of the Fortune 500 and foundational AI labs.
- **Growth Signals**: Headcount at 5,272 employees (+708.8% YoY per LinkedIn); 1M+ companies on platform; 25M users; expansion into AI trainer gig economy; new roles in HAI (Handshake AI Enterprise) such as Applied AI Engineer, AI Platform Engineer, and Forward Deployed Engineer.

## Competitive Advantages
- **Network effects**: The only three-sided marketplace linking students, employers, and educational institutions at scale.
- **AI-first positioning**: Deep integration of AI into job matching, skill-building, and new freelance training roles – creating a unique ecosystem for the AI economy.
- **Trusted by elite institutions**: 1,600+ partner schools and every Fortune 500 company provides unparalleled reach into early-career talent.

## Strategic Focus
- **AI economy expansion**: Building the “career network for the AI economy” – expanding beyond college students to all knowledge workers, and adding AI training gigs as a new revenue and engagement stream.
- **Product innovation**: Heavy investment in Handshake AI Enterprise (HAI), including AI matching, safety, and pay infrastructure.
- **Global scaling**: Offices in San Francisco, New York, UK, and Bangalore; operating in 32 countries.

## Why Work Here
- **Culture**: Values include “Students first,” “Leave nothing to chance,” “Own the outcome,” “Invent and reinvent,” and “Olympic pace.” Emphasis on ownership, urgency, and constant evolution.
- **Remote/Hybrid policy**: Many roles are based in San Francisco or New York, but some positions (e.g., Trust & Safety Specialist, Support Specialist) are remote in the US. Recent openings show both office and remote options.
- **Benefits**: Health & wellness support, financial support, time off, modern offices with meals, snacks, and social activities. Strong focus on career growth and learning.
- **Career growth**: Rapid headcount growth suggests ample internal mobility; roles range from engineering (ML, AI, data) to customer success, partnerships, and product management.

## Sources
1. [joinhandshake.com/about](https://joinhandshake.com/about/)
2. [joinhandshake.com/careers](https://joinhandshake.com/careers/)
3. [linkedin.com/company/team-handshake](https://www.linkedin.com/company/team-handshake)
4. [joinhandshake.com](https://joinhandshake.com/)

## Other roles at Handshake

- [Software Engineer II, Reinforcement Learning Environments](https://feeny.ai/job/software-engineer-ii-reinforcement-learning-environments-handshake-india-fra8kaeep512) — India
- [Member of Technical Staff, Coding Agents](https://feeny.ai/job/member-of-technical-staff-coding-agents-handshake-san-francisco-3enam33akj0c) — San Francisco, CA
- [Partnerships Lead - Integrations & Ecosystem](https://feeny.ai/job/partnerships-lead-integrations-ecosystem-handshake-united-states-tspy61x42312) — United States
- [Member of Technical Staff, Post-Training (India)](https://feeny.ai/job/member-of-technical-staff-post-training-india-handshake-india-cxbfffpyvn0v) — India
- [Member of Technical Staff, AI Engineering (India)](https://feeny.ai/job/member-of-technical-staff-ai-engineering-india-handshake-india-ntg51nad631j) — India
- [Senior Marketing Manager - Fellows](https://feeny.ai/job/senior-marketing-manager-fellows-handshake-san-francisco-jc7g3q2bdryk) — San Francisco, CA
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- [Forward Deployed Engineer I](https://feeny.ai/job/forward-deployed-engineer-i-handshake-india-v1y7tgkpw6yz) — India
- [Marketing Lead](https://feeny.ai/job/marketing-lead-handshake-nashville-ft3br6nsqvnz) — Nashville, TN
- [Machine Learning Engineer](https://feeny.ai/job/machine-learning-engineer-handshake-san-francisco-030gj3b0c6ts) — San Francisco, CA