---
title: 'IT Support Analyst at Hawk-Eye Innovations (HEI)'
canonical: 'https://feeny.ai/job/it-support-analyst-hawk-eye-innovations-hei-london-y58emqyt86gd'
type: 'job'
last_seen: '2026-09-11'
---

# IT Support Analyst at Hawk-Eye Innovations (HEI)

- **Company:** Hawk-Eye Innovations (HEI)
- **Location:** London, United Kingdom
- **Compensation:** £30k–£35k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/hawkeyeinnovations/e2744876-829d-46e9-a4c2-9c441e2b681d

## Job description

IT Support Analyst

Location: London, UK (Hybrid Working)

Join Our Global IT Team We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment. Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands-on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work. This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world.

## What You'll Be Doing

Global IT Support

- Provide 2nd line IT support to users across the UK and global business.
- Manage and respond to support requests through our Jira ticketing system.
- Support employee onboarding and offboarding processes.
- Administer key business platforms including:
- Microsoft 365
- Microsoft Intune
- Google Workspace
- Kandji
- Ubiquiti
- Create and maintain technical documentation and user guides.
- Support meeting room technology and collaboration tools.
- Assist with company-wide Town Halls and All Hands events.

Endpoint & User Support

- Install, configure, and maintain laptops, desktops, and other hardware.
- Provide both remote and in-person support for employees.
- Troubleshoot hardware, software, and connectivity issues.

Network & Infrastructure Support

- Monitor and maintain office networks, Wi-Fi, and connectivity.
- Support storage infrastructure and backup solutions.
- Assist with troubleshooting and resolving network outages and performance issues.

IT Projects & Continuous Improvement

- Collaborate with the wider IT team on global improvement initiatives.
- Support the rollout of new tools, technologies, and processes.
- Identify opportunities to improve support services and user experience.

## What We're Looking For

- Previous experience in an IT Service Desk, IT Support, or Technical Support role.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows operating systems.
- Excellent communication skills and the ability to support both technical and non-technical users.
- Strong organisational skills with the ability to manage multiple priorities.
- Good understanding of IT security and cybersecurity best practices.
- A proactive, customer-focused approach and willingness to learn.

Desirable

- Experience with:
- Microsoft 365, Entra ID, and Intune
- Google Workspace
- Linux and macOS environments
- Android and iOS devices
- Wired and wireless networking
- Server and endpoint hardware support

## What You'll Gain

This role provides the opportunity to develop your expertise across a wide range of enterprise technologies, including:

- Microsoft 365, Entra ID and Intune
- Google Workspace
- Ubiquiti networking solutions
- Firewall technologies including WatchGuard and FortiGate
- VPN technologies and network security
- Cloud-based identity and device management
- NAS and storage platforms
- Endpoint security tools
- Modern SaaS IT administration platforms

Why Join Us? You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business. We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you.

## About Hawk-Eye Innovations (HEI)

## Company Overview
- **One-liner**: Hawk-Eye Innovations is the global leader in sports officiating and broadcast enhancement technology, providing optical tracking, video replay, and data analytics to make sport fairer, safer, and more engaging.
- **Entity Type**: Private (Subsidiary of Sony Group)
- **Headquarters**: Basingstoke, Hampshire, United Kingdom (with additional offices in Southampton, London, Bristol, Atlanta, and remote centers across 43 countries)
- **Founded**: 2001
- **Founders**: Paul Hawkins (inventor of the Hawk-Eye system)

## Core Business
- **Primary industry/industries**: Sports Technology, Officiating Technology, Broadcast Production, Performance Analytics
- **Target customers**: Professional sports leagues, federations, broadcasters, and teams (B2B) across football, cricket, tennis, baseball, American football, basketball, rugby, ice hockey, and more.
- **Mission or purpose statement**: "To pioneer change in sport, challenging convention for its betterment through a unique blend of creativity, tech, and innovation." Their vision is "To be the trusted choice for pioneering and inspiring change in sport."

## Products & Services
- **Optical Tracking & Camera Calibration**: Powers performance, ball, and object tracking across all sports.
- **Video Replay & Officiating Systems**: Multi-angle replay technology underpinning VAR (football), Goal Line Technology, Semi-Automated Offside, TMO (rugby), Electronic Line Calling (tennis), and MLB/NHL/NFL replay systems.
- **Insight & Data Analytics**: Data collation, aggregation, and visualization for broadcast, team analytics, and fan engagement.
- **StatCast (MLB)**: Core ball, player, and bat tracking data for Major League Baseball since 2019.
- **Beyond Sports Integration**: Real-time 3D game recreations for broadcast (sister company within Sony Sports).

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private subsidiary of Sony Group).
- **Key Metric**: Operates across 95+ countries, covering 400+ seasons, 400+ stadiums, and 45,000+ matches per year. Employs over 1,000 team members.
- **Notable Investors/Partners**: Part of the Sony Sports family (alongside Pulselive and Beyond Sports). Key clients include FIFA, UEFA, MLB, NFL, NHL, NBA, ICC, ATP, and WTA.
- **Growth Signals**: Rapidly expanding in North America (Atlanta hub for MLB, NFL, MLS). Implementing new technologies like ABS (Automated Ball-Striking) Challenge system in baseball. Expanding into new sports and leagues globally.

## Competitive Advantages
- **Unmatched Credibility & Longevity**: Over 20 years as the gold standard in sports officiating, trusted by the world's top leagues and federations.
- **Proprietary Technology**: Sub-second skeletal tracking, advanced camera calibration, and optical tracking systems that are deeply integrated into major sports (e.g., MLB StatCast, NFL replay, VAR).
- **Sony Ecosystem Backing**: Access to Sony's resources, R&D, and global distribution network provides stability and scale.
- **Global Scale & Data Moat**: The sheer volume of matches and data processed (45,000+ matches/year) creates a massive data advantage that is difficult for competitors to replicate.

## Strategic Focus
- **North American Expansion**: Growing the Atlanta office to support MLB, NFL, and MLS, hiring exceptional talent for the region.
- **Innovation in Officiating**: Developing and deploying new technologies like Semi-Automated Offside (SAOT) and ABS Challenge systems.
- **Broadcast & Fan Engagement**: Enhancing real-time 3D recreations and data visualization through the Sony Sports ecosystem.
- **Talent Acquisition**: Actively hiring globally for software engineering, operations, product management, and commercial roles to support growth.

## Why Work Here
- **Global Impact**: Work on technology that directly influences the world's biggest sporting events (UEFA Champions League, World Cup, Super Bowl, Wimbledon, etc.).
- **Culture & Values**: "Be Brave, Be Owners, Be Inclusive." The company emphasizes bold problem-solving, entrepreneurial ownership, and a diverse, united community.
- **Flexible & Remote Working**: Offers flexible and remote working options, with a global presence allowing for travel and relocation opportunities.
- **Benefits**: Generous annual leave, pension scheme, Sony discounts, free access to the Unmind app (mental health), health & wellness activities, and an onsite gym at the Basingstoke HQ.
- **Career Growth**: Opportunities to travel the world as a systems operator, or grow within engineering, product, and leadership teams. The company is scaling rapidly, especially in North America.

## Sources
1. [Hawk-Eye Innovations Official Site](https://www.hawkeyeinnovations.com/)
2. [Hawk-Eye About Page](https://www.hawkeyeinnovations.com/about)
3. [Hawk-Eye Careers Page](https://careers.hawkeyeinnovations.com/)
4. [Hawk-Eye Jobs (Ashby)](https://jobs.ashbyhq.com/hawkeyeinnovations)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/hawk-eye-innovations-limited)

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