---
title: 'IT Support Analyst at Netskope'
canonical: 'https://feeny.ai/job/it-support-analyst-netskope-taipei-cyeddc50pz4k'
type: 'job'
last_seen: '2026-11-05'
---

# IT Support Analyst at Netskope

- **Company:** Netskope
- **Location:** Taipei, Taiwan
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-05
- **Apply:** https://www.netskope.com/company/careers/open-positions/?gh_jid=8335814

## Job description

Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit [Careers at Netskope](https://www.netskope.com/company/careers) to learn more. Follow us on [LinkedIn](https://www.linkedin.com/company/netskope) and [Instagram](https://www.instagram.com/netskope/).

## About the Role

We are looking for an IT Support Analyst who leads with AI — someone who doesn't just use AI tools as productivity boosters but builds, prompts, and iterates on them to fundamentally change how IT support works. You will be the primary hands-on technologist on our St. Louis support team, resolving employee issues while continuously driving down ticket volume through intelligent automation and self-service. This role sits at the intersection of IT operations and AI enablement: you will both close tickets today and help eliminate the need for those tickets tomorrow.

## What You Will Do

AI-Powered Support Operations

- Act as primary point of contact for internal employee IT issues via ticket submission, Slack, and in-person walk-ups — with an AI-first triage mindset.
- Build and maintain AI-driven self-service solutions: prompt-engineer Slack bots, configure intelligent auto-responses, and create Jira automation rules that resolve common issues without human touch.
- Continuously identify high-volume, repetitive tickets and leverage automation and AI to eliminate them at the root.
- Own knowledge base quality: use AI tools to surface gaps, draft articles, and keep documentation current so employees can self-serve before they ever open a ticket.

Technical Support & Escalation

- Provide L1/L2 support for endpoints and standard enterprise apps.
- Troubleshoot hardware, software, and network connectivity issues; escalate complex cases to L3 teams with clear, AI-assisted diagnostic summaries.
- Support employee onboarding and offboarding: provisioning accounts, shipping/retrieving devices, and coordinating with HR.
- Assist with endpoint management tasks — patching, enrollment, policy compliance.

Drive Continuous Improvement

- Analyze ticket trends weekly using dashboards and AI-assisted reporting; surface insights to the Service Desk Director.
- Participate in problem management: when the same issue recurs, own it to root cause and build the fix — whether that's a knowledge article, an automation, or an escalated infrastructure change.
- Test and evaluate new AI tools, integrations, and workflows; document what works and share learnings with the broader team.

## What You Bring

The right candidate is intellectually curious, asks questions before assuming, and gets restless when a repetitive problem doesn't have a solution yet. Technical skills can be learned; this mindset can't.

- Curiosity and drive: you investigate problems thoroughly, ask why before escalating, and follow threads until you understand them.
- AI-first instinct: you already reach for AI tools when you're stuck, learning something new, or looking for a faster way — and you've built something with them, even if small.
- Clear communicator: you can explain a technical issue to a non-technical employee and you thoroughly document your steps, eliminating the guess work for others.
- Ownership mindset: when something breaks or keeps breaking, you don't wait for someone to assign it. You pick it up.
- Hands-on IT experience: You’ve spent time in a Service Desk support role— we want to see that you've solved real technology problems for real people.

Technologies

- Familiarity with macOS and/or Windows troubleshooting.
- Experience with Okta, Google Workspace, Jira, or similar enterprise tools.
- Exposure to MDM platforms (Intune, Kandji, NinjaOne) or endpoint management concepts.
- Experience building automations: Jira Automation, Slack workflows, Python/Bash scripts, or no-code tools.
- CompTIA A+, ITIL Foundations, or equivalent certification.

## Why This Role

This is not a traditional helpdesk role. You will have direct ownership of AI tooling decisions, automation architecture, and the employee support experience for a global SaaS company. You will work alongside engineers, program managers, and leadership who are actively investing in making IT an AI-native function — and you will be a core part of making that real.

## #LI-CV1

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to [Netskope's Privacy Policy](https://www.netskope.com/privacy-policy) for more details.

The application window for this position is expected to close within 50 days. You may apply by filling out the below information, or visiting our [Netskope Careers site.](https://www.netskope.com/company/careers/open-positions)

## About Netskope

## Company Overview
- **One-liner**: Netskope provides a cloud-native, AI-powered Secure Access Service Edge (SASE) platform that converges security and networking to enable fast and secure access to cloud, web, and AI applications.
- **Entity Type**: Private (Late-stage, well-funded with over $1.5B in total investments)
- **Headquarters**: Santa Clara, California, USA
- **Founded**: 2012
- **Founders**: Sanjay Beri (CEO), Lebin Cheng, Ravi Chandra, Krishna Narayanaswamy

## Core Business
- **Primary Industry**: Cloud Security, Network Security, Cybersecurity (SASE, Zero Trust, Data Loss Prevention)
- **Target Customers**: Large enterprises (serves over 4,000 customers globally, including Fortune 100 companies), B2B.
- **Mission/Purpose**: To secure the cloud and AI era with a platform that provides a phenomenal user experience, enabling organizations to safely adopt cloud, SaaS, and AI innovation.

## Products & Services
Netskope operates a unified platform called **Netskope One**, which includes several key services:
- **[Netskope One SSE (Security Service Edge)]**: A core component that includes cloud-delivered security services like a Next-Gen Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), and Zero Trust Network Access (ZTNA).
- **[Netskope One Private Access]**: Modern, high-performance zero-trust access to secure private applications, replacing legacy VPNs.
- **[Netskope One Data Security / DLP]**: A unified data loss prevention service that uses patented AI and ML to protect data wherever it lives and moves, across cloud, web, and private apps.
- **[Netskope One AI Security]**: A service designed to secure every AI interaction, providing high-performance access and protection across public, private, and agentic AI use cases.
- **[Netskope NewEdge Network]**: The largest private security cloud and network, acting as the backbone of the platform. It is located in more than 80 regions with nearly 4,000 network adjacencies to ensure high performance.
- **[Netskope One Client]**: The industry’s first unified SASE client, providing a single agent for remote user access, endpoint DLP, and SD-WAN.

## Market Standing
- **Valuation**: Not publicly disclosed (Conflicting reports exist; the company is well-funded and valued in the billions based on its funding rounds, but an exact valuation is not publicly available).
- **Key Metric**: Total funding exceeds **$1.5 billion**.
- **Notable Investors/Partners**: Backed by premier investors including **Goldman Sachs, Morgan Stanley, Lightspeed Venture Partners, Accel, and Sequoia Capital**. [netskope.com](https://www.netskope.com/company)
- **Growth Signals**:
    - **4,000+ customers** worldwide, including **Fortune 100** companies.
    - **~3,000 employees** globally.
    - **250+ patents** (ranging from AI-powered data protection to private cloud networks). [netskope.com](https://www.netskope.com/company)
    - Recognized as a Leader in the **2025 Gartner® Magic Quadrant™ for SASE Platforms** and **Security Service Edge**. [netskope.com](https://www.netskope.com/)
    - **30%+** of employees are dedicated to R&D and engineering. [netskope.com](https://www.netskope.com/company)

## Competitive Advantages
- **Unified Platform (The Power of "One")**: Netskope offers a single platform (Netskope One) with one console, one client, and one private security cloud. This reduces complexity and cost compared to competitors with disjointed solutions.
- **NewEdge Network**: The largest private security cloud and network, providing optimized connectivity and processing for a best-in-class user experience.
- **AI-Native Security**: The platform uses patented AI and ML techniques to adapt security based on the context of every interaction, providing deep visibility and protection for modern threats like GenAI use.
- **Founding Team & Talent**: Built by early architects from security and networking leaders like AWS, Palo Alto Networks, and Cisco, fostering a deep well of expertise.

## Strategic Focus
- **SASE Market Leadership**: Continuing to lead and expand in the Secure Access Service Edge market, consolidating security and networking functions.
- **AI Security**: A major priority is securing the use of Generative AI and agentic AI, ensuring enterprises can adopt AI safely without risking data loss.
- **Simplifying Infrastructure**: Reducing cost and complexity for customers by offering a single, cloud-native platform that replaces multiple legacy appliances (VPN, firewalls, DLP).
- **Global Expansion**: Maintaining and expanding its global NewEdge network footprint to ensure high performance everywhere work happens.

## Why Work Here
- **Culture & Collaboration**: Described as a collaborative and transparent environment where "founders and leaders work shoulder-to-shoulder" and "the best ideas win." It is a **Certified Great Place to Work** with an 86% recommendation rate on Glassdoor. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Netskope-EI_IE717917.11,19.htm)
- **Innovation-First**: With over 30% of the workforce in R&D and 250+ patents, the company is heavily focused on building cutting-edge technology. The hiring philosophy is to "hire people who are better than you, then empower them." [netskope.com](https://www.netskope.com/company)
- **Diversity & Inclusion**: Has a strong focus on belonging, with a thriving women’s group called the **Awesome Women of Netskope (AWON)** and a commitment to equal employment opportunity. [netskope.com](https://www.netskope.com/company/careers)
- **Compensation & Perks**: Offers competitive compensation, benefits, and perks including running, hiking, and biking groups, and community volunteer days. [netskope.com](https://www.netskope.com/company/careers)
- **Work Policy**: Hybrid work is supported, reflecting the company's own product philosophy of enabling secure access from anywhere.
- **Global Presence**: Offices in Santa Clara (HQ), St. Louis, UK, France, Spain, Australia, Singapore, India, Japan, and Taiwan.

## Sources
1. [netskope.com](https://www.netskope.com/)
2. [netskope.com](https://www.netskope.com/company/careers)
3. [netskope.com](https://www.netskope.com/company)
4. [glassdoor.com](https://www.glassdoor.com/Overview/Working-at-Netskope-EI_IE717917.11,19.htm)
5. [netskope.com](https://www.netskope.com/company/careers/open-positions)

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