---
title: 'IT Support Assistant (Onsite - Phoenix, AZ) at Intelligent Technical Solutions'
canonical: 'https://feeny.ai/job/it-support-assistant-onsite-phoenix-az-intelligent-technical-solutions-phoenix-btqffx7xk91f'
type: 'job'
last_seen: '2026-09-07'
---

# IT Support Assistant (Onsite - Phoenix, AZ) at Intelligent Technical Solutions

- **Company:** Intelligent Technical Solutions
- **Location:** Phoenix, AZ
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/its/jobs/7803291003

## Job description

Job Description

The Runner plays a key support role at Intelligent Technical Solutions, handling local travel for errands, client visits, and equipment pickups while also assisting with light technical tasks such as workstation setup and basic hardware replacement. This position blends courier-style responsibilities with entry-level IT support, making it ideal for someone who is organized, trustworthy, and comfortable working in a fast-paced, varied environment. The Runner works closely with the Service team to ensure smooth day-to-day operations both in the office and at client locations.

Job Responsibilities

Procedural

- Local travel as needed for shipping/receiving, collecting mail, office supplies, vehicle maintenance.
- Local travel to and from client locations as requested by Service to pick up, drop off, or connect equipment.
- Local travel to on-site suppliers to pick up any parts or equipment needed by Service on an emergency basis.
- Other office duties as necessary.
- Answer phones.
- Maintain trust and security in use of a corporate credit card for company purchases, and properly record, document and submit for approval all expenses charged to such card.

Technical

A Runner is expected to be able to complete the following technical tasks with little or no assistance:

- Connect client equipment, including workstations, network devices and other equipment as needed.
- Set up workstations and basic network devices on a client network and contact ITS technicians to confirm equipment is accessible from the office as needed.
- Replace basic field serviceable equipment within a workstation or device, such as a graphics card or hard drive.

Job Qualifications

- High school diploma or equivalent (some technical training preferred).
- 1+ year experience in support, courier, or entry-level IT role.
- Basic skills in computer setup, hardware replacement, and network connectivity.
- Ability to lift and transport equipment (up to 50 lbs).
- Organized, detail-oriented, and trustworthy in handling purchases and equipment.
- Strong communication, customer service, and problem-solving skills.
- Flexible and willing to handle varied tasks, both errands and technical.
- Valid driver's license and access to a vehicle for client visits.
- Work location: This is a fully in-office position.
- Employment Type: Part-time (20 hours/week)

## Compensation

Pay rates start at $15.15/hour up to $16.37/hour and vary by experience and location.

## Benefits

- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

[PRE-RECORDED VIDEO INTERVIEW](https://app.hireflix.com/public-application/62a3a7030a677b40ed36e15c)

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

- ITS does NOT request payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
- All verified job openings are posted here:https://www.itsasap.com/job-openings.

## About Intelligent Technical Solutions

## Company Overview
- **One-liner**: Intelligent Technical Solutions (ITS) is a managed IT services provider that delivers enterprise-grade cybersecurity, compliance, and IT support to small and mid-sized businesses.
- **Entity Type**: Private (acquired by Tower Arch Capital)
- **Headquarters**: Las Vegas, Nevada, United States
- **Founded**: 2003
- **Founders**: Not publicly listed on the company website

## Core Business
- **Primary Industry**: Managed IT Services, Cybersecurity, and Compliance
- **Target Customers**: Small to mid-sized businesses (SMBs) across various industries
- **Mission Statement**: "Our goal at Intelligent Technical Solutions (ITS) is to ensure our small-business clients can reach their full potential with enterprise-grade technology solutions that will support their current and future needs, without going over their budget." [itsasap.com](https://www.itsasap.com/about-us)

## Products & Services
- **Managed IT**: Proactive monitoring, maintenance, and 24/7 support for business IT infrastructure.
- **Co-Managed IT**: Supplemental IT support for businesses with existing internal IT teams.
- **Cybersecurity**: Federal-grade security services including threat detection, prevention, and response.
- **Compliance**: Guidance and support for navigating regulatory requirements (e.g., SOC 2, CMMC).
- **Data Analytics**: Tools and services to leverage business data for decision-making.
- **AI Solutions**: AI-powered tools for automating repetitive tasks and enhancing decision-making.
- **VoIP Phone Systems**: Cloud-based phone systems for business communication.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual Revenue of $26.0 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Notable Investors/Partners**: Parent company is Tower Arch Capital (acquired in July 2022) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
- **Growth Signals**:
  - Headcount of 221 employees, growing +17.8% year-over-year [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Acquired multiple companies: BrightWire Networks (2022), Granite Computer Solutions (2022), Digital Seattle (2024), Afineol IT Consulting (2024), Black Breach (2025) [linkedin.com](https://www.linkedin.com/company/intelligent-technical-solutions)
  - Recognized on Inc. 5000 list (2024), CRN MSP 500, CRN Tech Elite 250, CRN Security 100, and Channel Futures MSP 501 [itsasap.com](https://www.itsasap.com/about-us)
  - 91 certified technicians on staff [itsasap.com](https://www.itsasap.com/about-us)

## Competitive Advantages
- **Enterprise-Grade for SMBs**: Delivers sophisticated IT and security solutions typically reserved for large enterprises at prices accessible to small businesses.
- **National Reach with Local Expertise**: Operates in 12+ major U.S. markets (Chicago, Detroit, Las Vegas, Los Angeles, Oakland, Olympia, Phoenix, Portland, Reno, Sacramento, San Francisco, Seattle) while maintaining a local service model [itsasap.com](https://www.itsasap.com/about-us).
- **Broad Service Portfolio**: Combines managed IT, co-managed IT, cybersecurity, compliance, data analytics, and AI services under one roof.
- **SOC 2 Type II Certified**: Demonstrates a commitment to security and operational controls. [itsasap.com](https://www.itsasap.com/about-us)
- **Aggressive M&A Strategy**: Rapid growth through acquisitions is expanding geographic footprint and talent base.

## Strategic Focus
- **Growth Through Acquisition**: Continuing to acquire regional MSPs to expand market presence (6 recent acquisitions listed).
- **Deepening Cybersecurity & Compliance**: Focus on high-value offerings like CMMC and SOC 2 compliance to meet growing regulatory demands.
- **Expanding AI Capabilities**: Integrating AI tools into service offerings to help clients automate and innovate.
- **Building a Global Workforce**: Actively hiring across the U.S., Philippines, India, Serbia, and South Africa to create a 24/7 support model. [itsasap.com](https://www.itsasap.com/job-openings)

## Why Work Here
- **Culture & Values**: Emphasizes core values like "Be a Creator," "Have an Open Mind," and "Do the Right Thing," with a stated goal of creating a "no drama, professional team." [itsasap.com](https://www.itsasap.com/about-us)
- **Remote/Hybrid Work**: Offers a mix of remote, hybrid, and onsite roles depending on location and position (e.g., "CMMC Security Engineer (Hybrid)" and "Remote IT Service Desk Coordinator"). [itsasap.com](https://www.itsasap.com/job-openings)
- **Benefits**: Competitive base salary, comprehensive health plans (medical, dental, vision), life and accident insurance, disability coverage, paid US holidays, paid time off (starting at 15 days/year), maternity/paternity leave, retirement plan, health & wellness program, and company-paid training and certification. [itsasap.com](https://www.itsasap.com/careers)
- **Growth Opportunities**: High growth rate (+17.8% YoY) and a track record of promotions and internal mobility, with a workforce breakdown showing many specialist and manager-level roles.
- **Diversity & Inclusion**: Stated commitment to Equal Employment Opportunity and providing a safe space for all employees. [itsasap.com](https://www.itsasap.com/careers)
- **Global Team**: Opportunity to work with colleagues across the U.S., Philippines, India, Serbia, and South Africa. [itsasap.com](https://www.itsasap.com/job-openings)
- **Community Impact**: "ITS Cares" employee-led volunteer program for community service. [itsasap.com](https://www.itsasap.com/about-us)

## Sources
1. [itsasap.com - Homepage](https://www.itsasap.com/)
2. [itsasap.com - About Us](https://www.itsasap.com/about-us)
3. [itsasap.com - Careers](https://www.itsasap.com/careers)
4. [itsasap.com - Job Openings](https://www.itsasap.com/job-openings)
5. [linkedin.com - Intelligent Technical Solutions](https://www.linkedin.com/company/intelligent-technical-solutions)

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