---
title: 'IT Support Associate at CAIS'
canonical: 'https://feeny.ai/job/it-support-associate-cais-new-york-f3hs0nc1me34'
type: 'job'
last_seen: '2026-10-20'
---

# IT Support Associate at CAIS

- **Company:** CAIS
- **Location:** New York, NY
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/cais/jobs/8881943002

## Job description

CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS serves over 2,500 wealth management firms that support more than 65,000 financial advisors who oversee approximately $8.5 trillion in end-client assets.

## About the Role

CAIS is seeking an IT Support Associate to join our Corporate IT team in New York.

The IT Support Associate provides hands-on desktop and onsite support across our New York office, helps administer our Microsoft 365 and endpoint management environment, and drives adoption of AI tools (including Claude and Copilot) across the business. This is an entry-level, individual-contributor role reporting to our IT Support Engineer, designed for someone who doesn't just close tickets but asks why they keep happening. You will turn one-off fixes into repeatable solutions through documentation, automation, and better processes, and you will grow into broader infrastructure and systems responsibilities.

## Responsibilities

- Provide hands-on desktop, onsite, and deskside technical support for our New York office, including hardware setup, troubleshooting, and incident resolution. Resolve issues at the root cause where possible, not just the symptom.
- Analyze ticket trends to spot recurring issues, then propose and implement lasting solutions such as knowledge-base articles, configuration changes, automation, or process improvements.
- Support day-to-day administration of our Microsoft 365 environment, including Entra ID, Intune device management, and Conditional Access. Understand how identity, device, and access policies interact, and assess the downstream impact of changes before making them.
- Own the new-hire onboarding and employee offboarding process end to end. Map it, identify friction and risk points, and improve or automate it, from account provisioning and access to equipment deployment and recovery. Keep documentation audit-ready.
- Use AI tools (Claude, Copilot, ChatGPT) daily to automate routine support tasks, draft documentation, and build internal runbooks, using approved tools and sound judgment about the data you share with them.
- Partner with our IT Support Engineer to pilot and roll out AI-enabled workflows to the broader non-technical workforce, including training and how-to documentation. Gather feedback and track adoption.
- Support conference room A/V, meeting technology, and other in-office technical needs, working toward standardized room configurations and clear troubleshooting guides.
- Escalate and track issues through resolution, maintaining clear documentation in our ticketing system and communicating impact and options to stakeholders.

## Qualifications

- 1-3 years of experience in IT support, help desk, or desktop support.
- Working familiarity with Microsoft 365 and Windows and/or macOS environments; exposure to Intune or Entra ID is a plus.
- Genuine, hands-on experience using AI tools (Claude, ChatGPT, Copilot, or similar) to solve real problems, not just listed familiarity.
- Demonstrated systems thinking: examples of tracing a recurring problem to its cause, or building something that prevented it from happening again. Home labs, scripts, and process improvements all count.
- Strong written communication skills; you will write runbooks, how-to guides, and training material that others rely on.
- Strong customer-service orientation and communication skills; comfortable supporting employees at all levels, including executives.
- Good judgment and discretion when handling confidential information.
- Eagerness to learn, take initiative, and grow into broader IT infrastructure or support responsibilities.
- Based in or able to reliably commute to New York, NY on a hybrid in-office schedule.
- Exposure to scripting or workflow automation (PowerShell, Python, Power Automate, or similar) is a plus.
- Familiarity with access-control fundamentals, such as least privilege, MFA, and joiner/mover/leaver processes, is a plus.
- Prior experience in financial services or another regulated industry is a plus, but not required.

## How You Work

- Curious: you ask why something broke, not just how to fix it.
- Solution-oriented: you look for the fix that prevents the next ticket, and you know when a quick patch is the right call.
- Accountable: you own outcomes and follow through.
- Clear communicator: you explain technical issues and trade-offs in plain language to non-technical colleagues.

What Success Looks Like

- Fewer repeat tickets for the most common recurring issues.
- A documented, partially automated onboarding and offboarding workflow.
- A library of runbooks and how-to guides the team and employees actually use.
- Growing, measurable adoption of AI tools across the business.

This is in an in person role based out of our midtown office.

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic self and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.  Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers.

CAIS’ compensation package includes a market competitive salary, a performance bonus, and exceptional benefits. If you are located in New York, New York, the base salary range for this role is $95,000 - $125,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location.

CAIS offers a comprehensive benefits package that includes generously subsidized healthcare, dental and vision insurance, an employer matched retirement plan, wellness programs, and generous PTO and parental leave.

We use technology, including AI tools, to support parts of our recruitment process such as application screening, interview scheduling, and candidate communications. These tools are used to improve efficiency and consistency, but they do not replace human judgement. All hiring decisions are made by people, and we are committed to fair and unbiased assessment of every candidate.

## About CAIS

## Company Overview
- **One-liner**: CAIS is a fintech leader transforming the world of alternative investing by providing independent financial advisors and asset managers with a technology platform that simplifies access, education, and transactions for alternative investments.
- **Entity Type**: Private (fintech)
- **Headquarters**: New York City, New York, USA
- **Founded**: 2009
- **Founders**: Matt Brown (Founder, Chairman & CEO) [caisgroup.com](https://www.caisgroup.com/our-company/careers)

## Core Business
- **Primary industries**: Alternative investments, fintech, wealth management, asset management
- **Target customers**: B2B – independent financial advisors, wealth management firms, alternative asset managers, and bank issuers
- **Mission**: “Democratize access for independent financial advisors by breaking down barriers that prevent them from connecting with experienced alternative asset managers.” [caisgroup.com](https://www.caisgroup.com/our-company)

## Products & Services
- **CAIS Marketplace**: A turnkey platform that provides advisors with a broad selection of alternative investment strategies (private equity, private credit, real estate, infrastructure, hedge funds, structured notes) along with digitized subscriptions, integrated reporting, and independent due diligence from Mercer. [caisgroup.com](https://www.caisgroup.com/our-company)
- **CAIS Solutions**: Customizable SaaS technology that powers the pre-trade, trade, and post-trade lifecycle of alternative investments for larger independent wealth management firms. [caisgroup.com](https://www.caisgroup.com/our-company)
- **CAIS IQ**: An educational platform with 175+ courses designed to help financial advisors learn about alternative investments and earn CE credits. [caisgroup.com](https://www.caisgroup.com/our-company)

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Over 62,000 advisors on the platform; $7.5 trillion in end-client assets; 2,000+ wealth management firms served. [caisgroup.com](https://www.caisgroup.com/our-company)
- **Notable Investors/Partners**: Not listed in available sources. Partner with Mercer for independent due diligence. [caisgroup.com](https://www.caisgroup.com/our-company)
- **Growth Signals**: Four global offices (NYC, Austin, London, Red Bank); 341 total employees (105 in product & tech); recognized on Fortune Best Workplaces lists, WealthTech100, and others. [builtin.com](https://builtin.com/company/cais) [caisgroup.com](https://www.caisgroup.com/our-company/careers)

## Competitive Advantages
- **Independent due diligence**: All funds listed on CAIS Marketplace undergo review by Mercer, a leader in institutional investment and operational due diligence. [caisgroup.com](https://www.caisgroup.com/our-company)
- **End-to-end digitization**: Streamlines the entire transaction lifecycle with integrated custodians and reporting providers, reducing operational friction for advisors.
- **Scale and network effects**: With a large and growing advisor base, asset managers gain efficient distribution, while advisors get access to a broad set of vetted products.

## Strategic Focus
- Continue to democratize access to alternative investments by expanding the platform’s product offerings, deepening educational resources (CAIS IQ), and scaling technology to serve both independent advisors and large wealth management firms. [caisgroup.com](https://www.caisgroup.com/our-company)

## Why Work Here
- **Culture**: Certified Great Place to Work (95% of employees say it’s a great place to work); recognized by Fortune for Best Workplaces in Financial Services, New York, and for Millennials. [greatplacetowork.com](https://www.greatplacetowork.com/en/certified-company/7022235)
- **Work model**: Hybrid – employees typically work on-site 3 days a week. [builtin.com](https://builtin.com/company/cais)
- **Benefits**: Highly subsidized medical, dental, vision; 16 weeks paid parental leave; flexible PTO; 4% 401(k) match; free lunch program; monthly happy hours and team events. [caisgroup.com](https://www.caisgroup.com/our-company/careers)
- **DEI**: Active initiatives through “Together @ CAIS” working group and “Women in Wealth” webinar series to increase diversity in finance and tech. [caisgroup.com](https://www.caisgroup.com/our-company/careers)
- **Growth**: Emphasis on internal promotion; learning and development opportunities; mentorship; early-career internships and entry-level roles. [caisgroup.com](https://www.caisgroup.com/our-company/careers)

## Sources
1. [caisgroup.com - Careers page](https://www.caisgroup.com/our-company/careers)
2. [caisgroup.com - Company page](https://www.caisgroup.com/our-company)
3. [caisgroup.com - Homepage](https://www.caisgroup.com/)
4. [builtin.com - CAIS profile](https://builtin.com/company/cais)
5. [greatplacetowork.com - CAIS certification](https://www.greatplacetowork.com/en/certified-company/7022235)

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