---
title: 'IT Support Desk Technician at Trexon'
canonical: 'https://feeny.ai/job/it-support-desk-technician-trexon-bohemia-4kcdbh4ax8qc'
type: 'job'
last_seen: '2026-09-07'
---

# IT Support Desk Technician at Trexon

- **Company:** Trexon
- **Location:** Bohemia, NY
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/tpcengineeringholdingsllc/jobs/5183254007

## Job description

FLSA STATUS: Hourly/Non-Exempt

DEPARTMENT: Information Technology

SUPERVISOR: IT Manager

## DIRECT REPORTS: No

Position Summary

Power Connector, LLC is entering a new and exciting phase of growth and opportunity filled with innovative and progressive thinking and strategizing with Amphenol.

The Information Technology Support Desk Technician is responsible for diagnosing, troubleshooting, and resolving computer hardware, software, and network issues. This position’s primary focus is to ensure employees can work without interruption by quickly resolving technical issues.

This individual is a dynamic, adaptable, open-minded problem solver with exceptional interpersonal, communication, and analytical skills. In turn, these skills will be used to increase ticket resolution time, user satisfaction, ticket prioritization and workload efficiency, and the system improvement process. This position will work closely with the Information Technology Manager and our corporate team to emphasize the company’s true business potential.

This position is responsible for supporting Power Connector and occasionally our sister company, Amphenol NEXUS Technologies, in Stamford CT.

## Minimum Qualifications

Education:

- High school diploma or equivalent required
- Associate degree in information technology, Customer Science, or related field preferred

Experience:

- 0-3 years of experience in IT support, help desk, or technical support role
- Experience with Windows and/or macOS environments

Knowledge:

- Basic understanding of computer hardware, software, and networking concepts
- Knowledge of operating systems (Windows, macOS)
- Understanding of Microsoft 365/Office Suite and common business applications
- Familiarity with IT security best practices (password policies, phishing awareness)
- Basic networking concepts (DNS, DHCP, Wi-Fi connectivity)

Skills:

- Strong troubleshooting and problem-solving abilities
- Excellent customer service and communication skills
- Ability to prioritize and manage multiple support tickets
- Documentation and attention to detail
- Remote support tools usage
- Time management and ability to work under pressure
- Team collaboration and escalation judgement

Job Responsibilities

- Respond to IT support requests via phone, email, chat, or ticketing system
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and update computer systems and applications
- Assist with password resets, account access, and user onboarding/offboarding
- Escalate unresolved issues to support teams
- Maintain accurate documentation of issues, resolutions, and system changes
- Support printers, mobile devices, and peripheral equipment
- Monitor system alerts and perform basic system maintenance
- Ensure compliance with IT policies and security standards
- Provide user training and guidance when needed
- Ensure compliance with company policies, procedures, and information security standards
- Test new hardware, software, and system updates before deployment to end users
- Maintain confidentiality and security of sensitive company and employee information
- Continuously develop technical knowledge and stay current on emerging technologies and industry best practices
- Collaborate with vendors and third-party service providers to resolve technical issues and coordinate repairs
- Assist in maintaining IT asset inventory and tracking equipment lifecycle management
- Participate in IT projects, technology rollouts, and infrastructure improvements as assigned
- Support conference room technology, video conferencing systems, and collaborating tools
- Perform hardware setup, imaging, deployment, relocation, and replacement of workstations and peripherals

Other responsibilities, initiatives and ad-hoc projects as required.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk, working on a computer for extended period, occasional lifting of computer equipment (up to 25-50 lbs), frequent use of hands for typing, mouse usage, and equipment handling. The noise level in the work environment is usually low to moderate.

## About Trexon

## Company Overview
- **One-liner**: Trexon is a platform company that owns a portfolio of specialty connectivity brands, designing and manufacturing high-reliability cable assemblies, connectors, and wire solutions for harsh environments.
- **Entity Type**: Private (acquired by Amphenol Corporation for ~$1B, closing expected late 2025)
- **Headquarters**: Boston, Massachusetts, USA
- **Founded**: 2023 (formation as a platform company combining legacy brands spanning 50+ years)
- **Founders**: Not publicly available (portfolio company formed by private equity)

## Core Business
- **Primary industry**: Defense, Aerospace, Subsea/Underwater, Industrial, Medical, and Space connectivity
- **Target customers**: B2B, Enterprise, and Government/Defense contractors. Customers include prime defense contractors, aerospace OEMs, and industrial equipment manufacturers.
- **Mission/purpose statement**: "Delivering custom-engineered solutions across a range of applications and industries that improve safety, reliability, and sustainability."

## Products & Services
- **Custom Cable Assemblies & Wire Harnesses**: High-reliability power, signal, and data cable assemblies for harsh environments (defense, aerospace, space, subsea).
- **Connectors & Interconnects**: Specialized connectors including subsea-rated connectors, all-metal shell connectors, penetrators, and strain terminations.
- **Subsea Connectivity (Hydro Group, CRE)**: Electrical and fiber optic subsea products for oil & gas, oceanography, and offshore renewable energy.
- **Semi-Rigid & Flexible Cable (EZ Form Cable, Cicoil)**: High-frequency, military-grade coaxial cable and ultra-flexible cable solutions.
- **Power Connectors (PCI Power Connector)**: Heavy-duty power connectors and cable assemblies.
- **Anti-static & Specialty Harnesses (Qualastat, 603 Manufacturing)**: Static-dissipative and mission-critical cable assemblies.

## Market Standing
- **Valuation/Market Cap**: Acquired by Amphenol Corporation (NYSE: APH) for approximately **$1 billion** in cash, announced August 18, 2025 [investors.amphenol.com](https://investors.amphenol.com/news-and-events/news-details/2025/Amphenol-Corporation-to-Acquire-Trexon/default.aspx)
- **Key Metric (Revenue)**: Expected **2025 sales of ~$290 million** with ~26% EBITDA margin [investors.amphenol.com](https://investors.amphenol.com/news-and-events/news-details/2025/Amphenol-Corporation-to-Acquire-Trexon/default.aspx)
- **Owner/Sponsor**: Amphenol Corporation (acquiring entity; transaction financed with cash on hand, expected close Q4 2025)
- **Growth Signals**: 70+ aerospace & defense programs supported, 400,000 sq ft of manufacturing space, 1200+ employees globally, and 13+ operating brands [trexon.com](https://www.trexon.com/)

## Competitive Advantages
- **Unmatched reliability in extreme environments**: Trexon brands have a 50+ year track record of delivering critical connectivity solutions for defense, space, and subsea applications where failure is not an option.
- **Highly diversified brand portfolio**: 13+ specialty brands each with deep domain expertise in niche verticals (subsea, defense, space, medical), providing cross-selling and engineering synergy.
- **Engineering-depth**: 250+ engineering FTEs providing custom-engineered solutions from concept through production.
- **"High cost of failure" moat**: Extreme qualification requirements (military, space, subsea) create high barriers to entry and long-term customer stickiness.
- **Post-acquisition scale**: Backed by Amphenol (revenue ~$14B+), providing global distribution, manufacturing scale, and R&D resources after close.

## Strategic Focus
- **Defense & Aerospace expansion**: Targeted growth in high-reliability defense cable assemblies, the core driver behind Amphenol’s acquisition.
- **Subsea & renewable energy**: Expanding subsea connectivity products for offshore wind, ocean monitoring, and oil & gas.
- **Operational integration**: Consolidating 13+ brands under a unified Trexon operating platform while preserving brand autonomy and expertise.
- **Engineering-driven growth**: Leveraging 250+ engineers to develop new custom solutions for emerging requirements (e.g., directed energy, hypersonics, advanced satellite constellations).

## Why Work Here
- **Post-acquisition stability & resources**: Joining Amphenol, a Fortune 500 company, provides access to global resources, benefits, and long-term career paths while working with small, specialized engineering teams.
- **Impactful work**: Employees work on mission-critical products for defense, space, and subsea applications—projects that literally make a difference in national security and critical infrastructure.
- **Culture**: "Inclusive and collaborative environment where innovation thrives," built on "respect, open communication, and a shared commitment to excellence" [trexon.com/careers](https://www.trexon.com/careers)
- **Benefits**: Comprehensive benefits including 401(k) match (no vesting/waiting period), medical FSAs, accident/critical illness insurance, pet insurance, legal protection, identity theft protection, and employee discounts (Kindercare, event tickets, online shopping) [trexon.com/careers](https://www.trexon.com/careers)
- **Work model**: Mix of on-site (most manufacturing/engineering roles) and remote (IT, certain sales/administrative). On-site roles at locations in Arizona, California, Colorado, Connecticut, Florida, Massachusetts, New Hampshire, New York, Ohio, Pennsylvania, and the UK (Aberdeen, Corby) [builtin.com](https://builtin.com/company/trexon)
- **Job openings**: 59 active roles (as of July 2025) across assembly, engineering, quality, IT, purchasing, and operations [job-boards.greenhouse.io](http://job-boards.greenhouse.io/tpcengineeringholdingsllc)
- **Engineering growth**: Opportunities to work across 13+ specialized brands, each with its own engineering culture and domain expertise—ideal for engineers seeking variety and deep technical challenges.

## Sources
1. [trexon.com](https://www.trexon.com/) – Official company website
2. [trexon.com/careers](https://www.trexon.com/careers) – Official careers page
3. [investors.amphenol.com](https://investors.amphenol.com/news-and-events/news-details/2025/Amphenol-Corporation-to-Acquire-Trexon/default.aspx) – Amphenol acquisition announcement (Aug 2025)
4. [builtin.com](https://builtin.com/company/trexon) – Trexon Careers, Perks + Culture
5. [job-boards.greenhouse.io](http://job-boards.greenhouse.io/tpcengineeringholdingsllc) – Trexon active job listings (Greenhouse)

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