---
title: 'IT Support Engineer at Airbound'
canonical: 'https://feeny.ai/job/it-support-engineer-airbound-bengaluru-08anztmhmmd1'
type: 'job'
last_seen: '2026-09-10'
---

# IT Support Engineer at Airbound

- **Company:** Airbound
- **Location:** Bengaluru, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/airbound/c36b0c54-b9b4-4315-bc7d-80fff40e0af5

## Job description

## About Airbound

Our mission is to make a world where everyone has access to delivery. Where goods move as freely as information moves today. This is possible. Today the cost of moving on a scooter is ₹2/km. That’s the cost of moving a 150kg mass from point A to B. We’re bringing that mass down to less than 5kgs, concurrently bringing the cost down to 10 paise/km. This is how we make deliveries a reality. This is how we create a world where we’re doing billions of deliveries per day. The tech is not there. The current cost of drone delivery is ₹100/km. We need to completely redefine the way things are done here. We’re building the world’s most efficient aircraft from the ground-up, and scaling that up to beyond anything the aerospace sector has ever seen. This cannot be an iterative process. We have to tear down all conventions and build everything up from scratch. To do this, we need nothing less than the best engineers. The ones who care about building something fundamentally different, who are deeply curious about understanding the fundamentals of everything they’re working on, who are dreamers that believe in the impossible.

## About the Role

We're hiring our first dedicated in-house IT Support Engineer to own day-to-day IT operations across the company from keeping every laptop and application running smoothly, to helping us build a more secure, resilient IT environment as we scale. This is a hands-on, high-ownership role: you'll be the go-to person for ~140 end-user systems (Windows and Mac), our Google Workspace environment, office networks across two sites, and a growing set of security controls (endpoint protection, firewall, single sign-on, and more) that we're rolling out over the next few months. You'll work closely with an external Cybersecurity & GRC consultant during the initial rollout phase and take ownership of ongoing operations once controls are in place.

## Key Responsibilities

End-user support

- Be the first point of contact for all IT issues, hardware, software, connectivity, and access across Bengaluru and Guntur
- Set up, configure, and maintain laptops/desktops (~90% Windows, ~10% Mac) for new joiners and existing staff
- Maintain a basic IT asset inventory (devices, licenses, warranties)

Network & infrastructure

- Maintain and troubleshoot office network infrastructure, including wireless access points across both sites
- Support the rollout and ongoing management of firewall infrastructure and backup internet connectivity
- Liaise with ISPs and hardware vendors for installations, upgrades, and issue resolution

Security operations (in partnership with our GRC consultant)

- Deploy and maintain endpoint protection (AV/EDR) across all systems
- Administer single sign-on (SSO) and manage access provisioning/de-provisioning across business applications
- Implement and enforce USB/device control policies
- Support periodic access reviews and basic security hygiene checks (patching, password policies, MFA)

Workplace systems

- Administer Google Workspace (user accounts, groups, shared drives, permissions)
- Support AWS-related access requests in coordination with engineering (no infrastructure ownership expected)
- Maintain documentation for common IT processes, so support isn't dependent on one person's memory

## Qualifications

Must-Have

- 3–5 years of experience in an IT support, systems administration, or helpdesk engineering role, ideally in a small-to-mid-sized company where you owned the function end-to-end
- Hands-on experience supporting both Windows and Mac environments
- Working knowledge of Google Workspace administration
- Basic networking fundamentals (Wi-Fi, firewalls, VPNs, troubleshooting connectivity issues)
- Exposure to endpoint security tools (antivirus/EDR) and access management concepts, deep security expertise not required, willingness to learn and follow a consultant-designed framework is
- Comfortable being the sole on-the-ground IT person, self-directed, methodical, good at triaging and prioritizing
- Clear communicator who can support non-technical colleagues patiently and without jargon
- Willingness to travel periodically to field operations

Good to Have

- Prior experience in a manufacturing, hardware, or field-operations environment
- Familiarity with AWS basics (IAM users, S3 permissions)
- Experience with MDM tools or device management platforms

Work location: Hoskote, Bangalore (Headquarters) | With periodic travel to field operations in Guntur, Andhra Pradesh)

## What We Offer

- Comprehensive health insurance to keep you and your loved ones covered
- Relocation assistance and a daily travel stipend to ease your commute
- Advanced salary credit to support you when you need it

“A driven, passionate team where you’ll have room to grow and thrive - this is more than just a job, it’s a rare opportunity to build something meaningful from the ground up”

Work Schedule:

- In-office role, working alternate Saturdays.

Ready to take off?

Scam Notice: Beware of impersonators collecting fees for interviews & jobs at Airbound (Opendrone Private Limited) Please do not make any payments and report any such incidents to us at contact@airbound.com .

## About Airbound

## Company Overview
- **One-liner**: Airbound is building the world’s most efficient zero-infrastructure delivery drones, using a proprietary blended wing body tailsitter design to slash logistics costs and enable delivery where roads don’t exist.
- **Entity Type**: Private (Seed VC – III stage)
- **Headquarters**: Bengaluru, Karnataka, India
- **Founded**: 2020
- **Founders**: Naman Pushp

## Core Business
- **Primary industry**: Drone delivery / logistics technology; Aviation and Aerospace Component Manufacturing
- **Target customers**: B2B — primarily serving healthcare (rural blood/supply delivery), e-commerce, and enterprise logistics providers
- **Mission**: “Make logistics invisible, affordable, and universal” — enabling instant, affordable, and reliable delivery across cities, villages, and the last untamed mile

## Products & Services
- **TRT (Tailsitter) Drone**: A blended wing body tailsitter that launches vertically like a rocket and transitions to high-efficiency fixed-wing flight. Key specs: ~40km range, 1kg payload, 60km/hr cruise speed, 60dB noise level, 12:1 lift-to-drag ratio. Requires zero infrastructure (no runways, no charging pads, no ground crew). Built with proprietary carbon fiber composites.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: $10.5M (across 4 rounds)
- **Last Raised**: $8.65M Seed VC – III (led by Lachy Groom, November 2024)
- **Notable Investors**: Lightspeed, Lachy Groom, Humba Ventures, Lightspeed India Partners, gradCapital, Draper Startup House Accelerator
- **Growth Signals**: Headcount grew 265% year-over-year (now ~61 employees); active job postings up 800% year-over-year; has filed at least 1 patent for blended wing body tailsitter UAV; expanding operations across India with focus on healthcare and e-commerce delivery missions

## Competitive Advantages
- **Proprietary blended wing body tailsitter architecture** — combines VTOL flexibility with fixed-wing efficiency (4x aerodynamic efficiency vs. conventional crafts)
- **Zero infrastructure requirement** — no runways, launchpads, or ground crew needed; drones land and launch anywhere
- **Obsessive weight engineering** — custom carbon fiber composites and in-house power delivery modules reduce weight to the gram
- **India-first engineering & manufacturing** — designed, built, and tested in India, optimized for India’s toughest weather and terrain

## Strategic Focus
- Scaling operations to serve rural healthcare (blood and critical supply delivery) and e-commerce logistics
- Expanding autonomous navigation and precision landing capabilities for real-world weather and terrain
- Building a “borderless supply chain” — moving from healthcare to broader logistics verticals
- Continuing to reduce drone weight and cost to achieve sub-$0.05 delivery economics

## Why Work Here
- **Culture**: Described as “obsessive engineering” — the team rejects parts that are 3g overweight and develops novel manufacturing processes. Emphasis on rapid prototyping and direct work with flight tests and hardware.
- **Work environment**: Hands-on hardware development; full lab access; flight test mentorship; rapid prototyping budget
- **Remote/hybrid**: Likely on-site given hardware focus (Bengaluru HQ)
- **Growth trajectory**: 265% headcount growth in one year, massive hiring surge (9 open roles as of recent data) — early-stage opportunity to shape a high-growth hardware company
- **Notable perks**: Competitive equity, full lab access, rapid prototyping budget, flight test mentorship
- **Team profile**: 61 employees, 45% technical; talent drawn from companies like ideaForge, Apple, REDWING, and Ultrahuman

## Sources
1. [airbound.com](https://www.airbound.com/)
2. [airbound.com/careers](https://www.airbound.com/careers)
3. [cbinsights.com](https://www.cbinsights.com/company/airbound)
4. [linkedin.com](https://in.linkedin.com/company/airbound-co)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/airbound)

## Other roles at Airbound

- [Communication Manager](https://feeny.ai/job/communication-manager-airbound-bengaluru-3asfcp10xsg7) — Bengaluru, India
- [Communication Designer](https://feeny.ai/job/communication-designer-airbound-bengaluru-h0e833w6nr1y) — Bengaluru, India
- [Field Operations Assistant – Drone Support (All India)](https://feeny.ai/job/field-operations-assistant-drone-support-all-india-airbound-bengaluru-9tdb8xqhy5kb) — Bengaluru, India
- [UAV Pilot (All India)](https://feeny.ai/job/uav-pilot-all-india-airbound-bengaluru-8tybwqqj6k8q) — Bengaluru, India
- [Stay on our Radar](https://feeny.ai/job/stay-on-our-radar-airbound-bengaluru-5vaattscmf6e) — Bengaluru, India
- [UAV Pilot (AP)](https://feeny.ai/job/uav-pilot-ap-airbound-guntur-g32119f5sjrr) — Guntur, India
- [Field Operations Assistant – Drone Support (AP)](https://feeny.ai/job/field-operations-assistant-drone-support-ap-airbound-guntur-5p4epfb38e59) — Guntur, India
- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-airwallex-united-states-new-york-ny-hz6yen1d0bk3) — United States / New York, NY
- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-collective-san-francisco-c2e7qp9ath04) — San Francisco, CA
- [IT Support Engineer](https://feeny.ai/job/it-support-engineer-stability-ai-united-states-h0exha0sqtcj) — United States