--- title: 'IT Support Engineer at Ataccama' canonical: 'https://feeny.ai/job/it-support-engineer-ataccama-prague-wspx2j4scs53' type: 'job' last_seen: '2026-09-12' --- # IT Support Engineer at Ataccama - **Company:** Ataccama - **Location:** Prague, Czechia - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-12 - **Apply:** https://jobs.lever.co/ataccama/93e38984-427b-44aa-bb3a-66811ac5b871 ## Job description Ataccama is the agentic data trust company. Organizations worldwide rely on Ataccama ONE, the agentic data trust platform, to ensure data is accurate, accessible, and trusted for every decision and system. Powered by the ONE AI Agent, Ataccama ONE brings autonomy to data quality and governance, continuously monitoring, improving, and explaining the reliability of data across complex enterprise and multi-agent environments. At the core of the platform is Ataccama’s market-leading data quality, with modules built around it to unify data quality monitoring, catalog, lineage, observability, and reference data management, ensuring data is consistent and explainable. This quality-first foundation makes data the engine of trust, powering AI, analytics, and operations with confidence. Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, Ataccama continues to set the standard for enterprise-grade data trust. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values: Challenging Fun ONE Team Customer Centric Candid and Caring Aim High ## About the Role You will be the first point of contact for employees across the company, ranging from engineers to VPs and C-level executives, so clear and friendly communication matters just as much as technical skill. You will handle everyday hardware and software issues, manage our core SaaS tools, and help keep our IT processes running smoothly. ## What You Will Do - Be the go-to person for employees needing IT help in person, on Slack, and through our ticketing system. - Diagnose and resolve hardware issues. - Troubleshoot software issues on Windows and macOS. - Administer and support core SaaS systems: Google Workspace, Microsoft Entra ID, and MDM (device management). - Manage the employee IT lifecycle: onboarding, offboarding, access provisioning, and device handovers. - Maintain accurate records of hardware inventory and software licenses. ## What You Bring (Requirements) - Hands-on experience in IT or technical support. - Strong communication skills and a service-oriented mindset. - Ability to communicate clearly and patiently with people of all technical skill levels, from new hires to executives. - Genuine enjoyment of helping people, including non-technical users. - Good written and spoken English. - Understanding of security best practices in IT. ## Preferred Experience - Administration of Jamf - Administration of Microsoft Intune - Administration of Google Workspace AI Experience - Passion for automating processes using AI is required. - High-level understanding of how AI works and how to use it to simplify repetitive work. - Understanding of MCP (Model Context Protocol) concepts. Language Skills - Good written and spoken English - Native or native-level Czech or Slovak ## Perks & Benefits - Long-Term Incentive Program - 2 sick days and 25 days of vacation,  with the option to request additional Flexible Time-Off days when needed - The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family - Flexible working hours & hybrid work setup - Benefit Plus - flexible employee benefit platform (incl. Multisport card) - Annual package for mental health support - "Bring Your Friend" referral program - Shared company cards for free entrance to Prague Zoo & Botanical garden - Company bikes, longboards, e-scooters - Conference tickets to the best industry events of the year - Online courses & company access to Udemy to hone your skills - Access to paid AI tools - Company library, where you can even suggest the best educational books for us to order - Kitchens stocked with fresh fruit and juice, teas, and the best coffee Work Equipment - Company laptop - Company mobile phone + SIM card & package of mobile data At Ataccama, our core values are Candid & Caring, so we are upfront about our process and details that are important to you. We sometimes use AI tools to help us with things like reviewing applications, taking notes from screening conversations, scheduling interviews, or supporting assessments. These tools make the process smoother and fairer — but don’t worry, they never make the final decision. Every hiring decision is made by our Talent Acquisition Partners and Hiring Managers, with AI only acting as a helpful assistant. We believe technology should support the process, not replace the human touch. We currently use AI-assisted tools - Metaview for interview notes and Lever Talent Fit to help highlight key experience. If you have any questions or concerns, feel free to reach out to us at jobs@ataccama.com, making reference to AI Act Inquiry in the subject line. While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company. ## About Ataccama ## Company Overview - **One-liner**: Ataccama provides an enterprise agentic data trust platform that unifies data quality, observability, governance, lineage, and master data management to help organizations trust their data for AI, analytics, and operations. - **Entity Type**: Private (Series A; total funding $150.5M) - **Headquarters**: Boston, Massachusetts, United States - **Founded**: 2007 - **Founders**: Michal Klaus (former CEO and co-founder) — the company started as a spin-off from Adastra ## Core Business - **Primary industry**: Data management, data quality, data governance, and AI-driven data trust - **Target customers**: B2B, large enterprises across regulated industries (finance, healthcare, telecommunications, energy) - **Mission/purpose**: “Powering a better future with data” – enabling organizations to extract trustworthy insights for better business decisions ## Products & Services - **[Ataccama ONE](https://www.ataccama.com/company)**: An agentic data trust platform combining data quality, observability, lineage, governance, and master data management in a single solution. Includes the **ONE AI Agent** – a digital data steward that uses GenAI, machine learning, and agentic AI to identify issues, generate quality rules, and resolve problems across the data estate. - **[Data Stories](https://jobs.ataccama.com/our-story)**: A data visualization module (acquired from Tellstory) that allows users to create interactive dashboards and reports. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Annual revenue of **$80M** (LinkedIn estimate) – Total funding of **$150.5M**, including a $150M Series A led by Bain Capital Tech Opportunities (2022) and a follow‑on Series A in 2025 - **Notable Investors & Partners**: Bain Capital Tech Opportunities (lead investor), Adastra Group (parent company). Key customers include T‑Mobile, Fifth Third Bank, and Prudential - **Growth Signals**: - Recognized as a **Leader in the 2026 Gartner® Magic Quadrant™ for Augmented Data Quality Solutions** for the 5th consecutive time - Headcount of **500+ employees** (careers page) / **430+ Ataccamers** (company page) – note: LinkedIn reports 363 employees, likely reflecting a narrower definition - Offices in **10 locations** worldwide (Boston, Toronto, London, Prague, Frankfurt, Sydney, Melbourne, Bratislava, Sofia, and others) - **200+ customers** globally ## Competitive Advantages - **Unified platform**: Unlike fragmented data management tools, Ataccama ONE combines data quality, governance, lineage, and master data management in a single agentic platform - **AI‑first approach**: The ONE AI Agent acts as a digital data steward, proactively identifying and resolving data issues using GenAI and machine learning - **Gartner Leader**: Repeated recognition as a Leader in the Magic Quadrant for Augmented Data Quality Solutions validates market position - **Strong enterprise traction**: Trusted by large, regulated organizations (T‑Mobile, Fifth Third Bank, Prudential) ## Strategic Focus - **Agentic data trust**: Continuing to invest in agentic AI to automate data stewardship and reduce manual effort - **Global expansion**: Growing presence in APAC (Sydney, Melbourne) and Europe, with a focus on hiring Go‑To‑Market, Customer Success, and R&D talent - **Product innovation**: Deepening integration of GenAI and machine learning into the platform to solve real customer problems ## Why Work Here - **Culture**: “Hard‑working, fun‑loving” with a mantra of **#ChallengingFun**. Emphasizes collaboration, ownership, and freedom to experiment - **Work model**: Hybrid and remote‑friendly options available; offices in major hubs (Prague, Boston, Toronto, London, Sydney, Sofia, etc.) - **Diversity**: 30+ nationalities, 40+ (or 500+) Ataccamers from 6 continents - **Engineering culture**: Engineers work on complex technical challenges (AI, data pipelines, cloud) and have opportunities to move teams or expand roles - **Notable perks**: Skateboards and electric scooters between offices in Prague, “IT Office of the Year” award for Prague office, team outings, and a supportive learning environment - **AI in hiring**: Ataccama uses AI tools to assist with application reviews, scheduling, and assessments, but final decisions are made by humans – transparency is valued - **Security alert**: The company warns about fraudulent job postings; all official openings are listed on [jobs.ataccama.com](https://jobs.ataccama.com/) and communication is only from @ataccama.com or @datacrewoutsourcing.com domains ## Sources 1. [ataccama.com](https://www.ataccama.com/company) 2. [jobs.ataccama.com](https://jobs.ataccama.com/) 3. [jobs.ataccama.com/our-story](https://jobs.ataccama.com/our-story) 4. [ca.linkedin.com](https://ca.linkedin.com/company/ataccama) 5. [jobs.ataccama.com/open-positions](https://jobs.ataccama.com/open-positions) ## Other roles at Ataccama - [Senior Python Engineer (part-time, contract)](https://feeny.ai/job/senior-python-engineer-part-time-contract-ataccama-prague-tb8q8necfscv) — Prague, Czechia - [Senior Professional Services Consultant](https://feeny.ai/job/senior-professional-services-consultant-ataccama-multiple-v5evshdmsvnk) — Multiple, United States - [Information Security & Compliance Intern](https://feeny.ai/job/information-security-compliance-intern-ataccama-prague-ed42ctg7y41a) — Prague, Czechia - [Business Development Representative](https://feeny.ai/job/business-development-representative-ataccama-boston-8m7yxe3rzpnx) — Boston, MA - [Sr. Manager, Growth Campaigns](https://feeny.ai/job/sr-manager-growth-campaigns-ataccama-toronto-h7wyvvqr6fgq) — Toronto, Canada - [Sr. Manager, Growth Campaigns](https://feeny.ai/job/sr-manager-growth-campaigns-ataccama-boston-ad4d6xy40yjh) — Boston, MA - [Sr. Manager, Growth Campaigns](https://feeny.ai/job/sr-manager-growth-campaigns-ataccama-bratislava-v36ma5af6hh8) — Bratislava, Slovakia - [Manager, Security Operations](https://feeny.ai/job/manager-security-operations-ataccama-prague-p7gt1ra88242) — Prague, Czechia - [Sr. Manager, Growth Campaigns](https://feeny.ai/job/sr-manager-growth-campaigns-ataccama-prague-8jxnw9wqqatv) — Prague, Czechia - [Solution Architect](https://feeny.ai/job/solution-architect-ataccama-london-9nee6baevzpc) — London, United Kingdom