---
title: 'IT Support Engineer at Candex'
canonical: 'https://feeny.ai/job/it-support-engineer-candex-israel-0envf3h6bv68'
type: 'job'
last_seen: '2026-09-05'
---

# IT Support Engineer at Candex

- **Company:** Candex
- **Location:** Israel
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/candex/2f7befa6-cb08-4778-86ca-dae7de79b6d1

## Job description

## ABOUT

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

## The Role

Candex is looking for an adaptable and quick-learning IT Support Engineer to join our global IT team. This role involves delivering technical support across our various offices, managing local and remote IT infrastructures, and ensuring efficient tool and system utilization. The ideal candidate possesses a robust IT foundation, embraces various technologies, and has an inherent passion for continuous learning. In close collaboration with all departments you'll contribute to the operational success of technology solutions that fuel our growth.

The work days are Monday-Friday, with Friday being from home.

## Responsibilities

- Oversee day-to-day IT operations, including hardware, software, and network troubleshooting, support, and maintenance
- Develop documentation and user training materials on software and tools
- Establish scalable employee lifecycle management processes, ensuring seamless and compliant operations
- Develop and execute IT policies and procedures that enhance data security, system integrity, and availability
- Enforce compliance with ISO27001 or other information security standards
- Permissions and licenses management across company apps
- Manage and maintain hardware inventory, orders, and external vendor relationships
- Package and distribute software packages across various operating systems

## Requirements

- 3+ years of relevant experience in a similar role
- Exceptional communication and interpersonal skills, facilitating effective collaboration across all organizational levels
- Proficient troubleshooting skills for both hardware and software, with the ability to address simple user problems and complex technical issues methodically
- Thorough understanding of various operating systems, including Windows, macOS, Android, iOS and various IoT systems
- Experience with MDM/MAM solutions such as Intune and Google MDM
- Basic coding or scripting skills in any language that you are proficient with
- Familiarity with enrollment processes for BYOD and company-owned devices
- Familiarity with Zero Trust Security Model principal, architecture and solutions
- Proficiency with managing RBAC federated authentication protocols (SAML/OAuth/OpenID) and provisioning specs (SCIM)
- Exposure to server and public cloud architecture (AWS/GCP/Azure) is an advantage

## Why Work With Us

- We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success.
- Competitive Compensation – Earn a salary and benefits that reflect your skills and impact.
- Parental Leave – Take meaningful time to bond with your growing family.
- Flexible Work Environment – Balance life and work with adaptable schedules.
- Global Team + Mindset – Join a diverse, international team that thinks beyond borders.
- Tech Setup – Get the gear and support you need to work comfortably.
- Professional Development – Grow your skills with training and learning sessions.
- Internal Mobility – Explore new global roles and career paths without leaving the company.
- Team Outings – Connect and celebrate with colleagues through regular social events.

## Our Values

- Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything.
- Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision.
- Innovate to Simplify - we continuously look for simpler ways to do everything.
- Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it.
- Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership.
- Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless.
- Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement.
- Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.

## About Candex

## Company Overview
- **One-liner**: Candex is a fintech master vendor that enables enterprises to engage, track, and pay for tail‑spend goods and services without cumbersome vendor setups or onboarding delays.
- **Entity Type**: Private (Series C‑II; total funding $123.37 M)
- **Headquarters**: New York, New York, United States (420 Lexington Avenue, Suite 300)
- **Founded**: 2011
- **Founders**: Jeremy Lappin and Shani Vaza

## Core Business
- **Industry**: Fintech / Procurement Technology – tail‑spend management, payments infrastructure, vendor onboarding automation.
- **Target Customers**: B2B – large global enterprises (Diageo, Danone, Roche, Sanofi) across all sectors with long‑tail, low‑value, irregular suppliers.
- **Mission**: “Take the complexity out of tail spend purchasing” by eliminating the administrative headache of thousands of trading partners while delivering control, speed, tax compliance, and visibility.

## Products & Services
- **Candex Platform**: A technology‑based master vendor that acts as the single vendor for all low‑volume, one‑time, or irregular suppliers. Enterprises issue a single PO (purchase order) to Candex; Candex then onboards, tracks, and pays the actual suppliers in compliance with local tax and regulatory requirements. Available as a direct e‑procurement integration, via bulk upload, or through an API. Operates in 50+ countries and supports cross‑border, cross‑currency payments. (Source: [candex.com](https://www.candex.com/))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding raised – **$123.37 M** (latest Series C‑II of $40 M+ led by HSBC in March 2026). Annual revenue estimated at ~$51 M (LinkedIn data). In 2025 the platform processed over **$1 B** in supplier payments.
- **Notable Investors/Partners**: HSBC (strategic investor and client), NFX, Edenred Capital Partners, Craft Ventures, Altos Ventures, and 25+ others. (Source: [cbinsights.com](https://www.cbinsights.com/company/candex))
- **Growth Signals**: 245 employees (as of mid‑2026), offices in 6 countries (USA, Israel, UK, Canada, Japan, Singapore) with team members across 12 countries. Named a “Challenger” in the tail‑spend procurement category. Rapid geographic expansion in Asia (Japan office opened). Continued product investment in compliance automation and cross‑border capabilities. (Source: [linkedin.com](https://www.linkedin.com/company/candex-technologies))

## Competitive Advantages
- **Master‑vendor model**: Eliminates the need for enterprises to onboard thousands of small suppliers into their own financial systems – Candex becomes the single compliant vendor, saving months of setup time.
- **Global compliance engine**: Automates tax, regulatory, and currency compliance in 50+ countries, including complex markets like Japan, India, and Singapore.
- **Deep integrations**: Works directly with existing P2P systems (Coupa, SAP, etc.), through bulk uploads, or via API – minimizes disruption for procurement teams.
- **Strong network effects**: Hundreds of global enterprises already using the platform, creating a large, standardized supplier ecosystem that drives further adoption.

## Strategic Focus
- Continue global infrastructure investment, especially in Asia (Japan and broader APAC).
- Deepen strategic partnership with HSBC to expand payment rails and banking integrations.
- Enhance product features for complex regulatory environments and large‑volume supplier management.
- Grow headcount and scale operations to support the increasing transaction volume (targeting >$1B annual payments).

## Why Work Here
- **Culture**: Global, collaborative, innovation‑focused team spanning 12 countries. Emphasis on “thinkers and doers” and a mission‑driven approach to simplifying enterprise procurement.
- **Work Flexibility**: Flexible working environment with hybrid/remote options. Home office setup provided for remote employees.
- **Benefits**: Competitive compensation, professional development budgets, internal mobility opportunities, parental leave, team outings, and a strong focus on employee well‑being.
- **Engineering Culture**: Full‑stack development, API‑first architecture, and exposure to cross‑border fintech challenges at scale. Open roles include Senior Full Stack Developer and other technical positions. (Source: [candex.com/careers](https://www.candex.com/careers))

## Sources
1. [candex.com](https://www.candex.com/)
2. [candex.com/careers](https://www.candex.com/careers)
3. [candex.com/AboutUs](https://www.candex.com/AboutUs)
4. [cbinsights.com](https://www.cbinsights.com/company/candex)
5. [linkedin.com](https://www.linkedin.com/company/candex-technologies)

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