---
title: 'IT Support Engineer at Clay Labs'
canonical: 'https://feeny.ai/job/it-support-engineer-clay-labs-new-york-7jvs9kdjhfq4'
type: 'job'
last_seen: '2026-09-11'
---

# IT Support Engineer at Clay Labs

- **Company:** [Clay Labs](https://feeny.ai/companies/clay-labs)
- **Location:** New York, NY
- **Compensation:** $130k–$160k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/claylabs/41246b56-fd7c-4b2c-af73-ce64cbfb3b21/application

**Skills:** ITSM Platforms, Google Workspace, Slack, Zoom, Notion, macOS, Identity and Access Management, Conference Room AV, Networking Equipment, SaaS Administration, Serval ITSM, Okta, Workflow Automation, Automation Tooling

> The IT Support Engineer serves as the primary point of contact for IT requests, managing onboarding, offboarding, and hardware support. This role involves configuring ITSM workflows, administering SaaS stacks, and building processes to improve helpdesk efficiency as the company scales.

## Job description

## About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential. Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research. In 2026, we raised a [$115M Series D](https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww.nytimes.com%2F2026%2F09%2F09%2Fbusiness%2Fdealbook%2Fclay-ai-fundraising.html%3Fsmid%3Durl-share%26unlocked_article_code%3D1._1A.E5rN.MeYsbgEsUKbB&urlhash=XS4q&mt=4bpSf4a8omAKuAHqAqZx6C11QpbLK_QwIhSV7gSf4Wf9aywPF_KBSiX9IkWE1AhXBEjPH8mK6fAEN7CMFlpvo0lPAtKRjs-dhgzYqHiVKUMCRtw0jScFgxWCRRfYs4HCX0YL9L6PCQz-edBLinvRdU_TaVUL2dA3&isSdui=true&lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BoQmIsufoRJm7X2HC5Rqd%2Fw%3D%3D) at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education. Some things to know about us:

- Our [community](http://community.clay.com) includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ [Clay clubs](https://luma.com/claylive), and 30k members on Slack.
- Our [culture](https://nextplayso.substack.com/p/spotlight-clay) is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- All employees can work with world-class coaches who specialize in creativity, management, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them [here](https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf).
- Read about us in the [NYT](https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html), [Forbes](http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8), [First Round Review](https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/), [and more](https://www.clay.com/press).

Hear from our employees directly on our [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm) page!

## About the Role

Clay is scaling fast and the IT function is new. The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates. The core of the support engineer role is service delivery: triaging incoming requests, resolving issues quickly, and making sure employees get reliable, responsive support. Alongside that, you'll work closely with the Head of IT to configure workflows and build process in our AI-powered ITSM platform, so the function gets more efficient as Clay grows. This is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it.

## What You’ll Do (Job Responsibilities)

- Be the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs. Employees should feel like IT is fast, reliable, and easy to work with.
- Own onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and make sure new hires are set up from day one and departing employees are fully off-boarded without gaps.
- Help build the helpdesk function. Partner with the Head of IT to configure and improve our ITSM platform — define request categories, build intake workflows, and manage queues as the function takes shape and scales.
- Keep the office running. Support conference room AV, networking equipment, peripherals, and general office tech so employees can do their best work without technology getting in the way.
- Administer the SaaS stack. Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools — provisioning users, managing settings, and keeping things clean.
- Handle hardware logistics. Coordinate device provisioning, shipping, receiving, and basic asset tracking so employees have what they need when they need it.
- Build process, not just runbooks. Document what you own, identify patterns in incoming requests, and flag opportunities to improve or automate recurring work. The goal is a helpdesk that gets smarter over time.

## What You’ll Bring

- 3 to 5 years in IT support, helpdesk, or a closely related role
- Strong service delivery instincts; you prioritize well, keep queues clean, and close requests with clear communication
- Hands-on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it
- Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms; you've provisioned users, managed settings, and handled admin tasks across a modern SaaS stack
- Familiarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment, common peripherals
- Experience supporting onboarding and offboarding workflows end to end
- Technical fluency: comfortable in SaaS platforms, macOS, and basic identity and access management tasks (provisioning, deprovisioning, group management)
- AI-forward mindset: you use AI tools to work faster, handle volume more intelligently, and improve the support experience
- Process-oriented: you notice what's inefficient and want to fix it
- Clear communicator: employees trust you and know their issues are being handled

Bonus Points If You

- Experience with Serval ITSM, either launching it or working within it day to day
- Experience at a fast-scaling startup where IT processes were being built out
- Familiarity with Okta or similar identity platforms at a user/admin level
- Experience building workflows or automations in an ITSM or similar platform
- Exposure to broader automation tooling

## Why This Role

You'll handle the most visible function in IT and have a real hand in shaping how it works. Clay is an AI-forward company and this role reflects that — we're building a helpdesk that runs well and gets smarter over time. If you want to do solid IT support work at a fast-moving company and help build the process that makes it scale, this is a good fit.

## About Clay Labs

## Company Overview
- **One-liner**: Clay is a creative go-to-market (GTM) platform that helps teams build automated systems to grow revenue by combining data enrichment, AI agents, and workflow orchestration.
- **Entity Type**: Private (Series C expansion at $3.1B valuation, tender offer at $5B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2017
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: Go-to-market (GTM) software / Sales & Marketing technology
- **Target customers**: B2B GTM teams of all sizes – from solo operators to enterprise sales, marketing, and revenue teams
- **Mission**: Help people grow businesses by providing the best data foundation possible to reach their best-fit customers

## Products & Services
- **Data Marketplace**: Access to 200+ data and AI vendors in one contract – enabling teams to buy, enrich, and combine first-party, intent, and third-party data.
- **Agents**: Create AI agents that mimic top sales representatives to automate research, prep, and follow-ups.
- **Orchestration**: Build multi-step workflows that connect GTM tools (CRM, email, ads) and trigger actions based on real-time signals.
- **Automated Outbound**: Programmatically generate 1:1 messaging, launch new plays in days, and scale outbound campaigns.
- **Lead Scoring & Routing**: Enrich, score, and route every lead to the right rep in minutes.
- **Pre‑Call Prep Agent**: Researches prospect bios, earnings reports, and company changes to fully automate pre‑call prep.

## Market Standing
- **Valuation**: $5B (via employee tender offer, January 2026); previous Series C at $3.1B (2025)
- **Key Metric**: Annual revenue of $35.5M; total funding $202M
- **Notable Investors**: Sequoia Capital, CapitalG, First Round Capital, Meritech Capital Partners
- **Growth Signals**:
  - Headcount of 792 employees (+74.6% YoY)
  - 500,000+ GTM teams trust Clay
  - Named #1 mid-stage company on the ENT30 list
  - Only GTM company on Forbes’ 2025 AI 50 List
  - Customer case studies: Anthropic 3× enrichment rate, OpenAI automated pre‑call prep, Intercom grew outbound pipeline 140%, Vanta cut follow‑up time from 3 days to <1, Mistral AI cut TAM mapping from 2 months to 10 days
  - Active job postings grew 763% YoY; operates in 47 countries

## Competitive Advantages
- **Unique combination of data marketplace + AI agents + workflow automation** in a single platform – reduces the need for multiple tools and manual coordination.
- “A single person can run growth campaigns that previously required coordinating the entire GTM team.”
- **Massive data marketplace** (200+ vendors) with one contract simplifies data procurement.
- **Network effects** – 500,000+ users contribute to a growing community of GTM engineers.

## Strategic Focus
- Deepen AI capabilities in agentic workflows for GTM
- Expand the data marketplace with more vendors and intent signals
- Continue scaling globally (already in 47 countries) and hiring aggressively (164 open roles)
- Build out ecosystem partnerships and enable customers to become “GTM engineers”

## Why Work Here
- **Culture**: Kindness, creativity, “quiet ego”, and a focus on helping each other grow. Values like “Make it work, then make it great” and “Negative maintenance” (improve a little every day).
- **Work model**: Flexible in‑person culture – office in Chelsea, NYC, with daily team lunches and DJ Fridays. Hybrid flexibility offered; remote roles available.
- **Benefits**: Competitive salary, fully funded health/dental/vision, 4 months paid parental leave, IVF and egg freezing benefits, flexible PTO, yearly company retreats, visa sponsorship.
- **Engineering**: Emphasis on craft, attention to detail, and deep enjoyment of the building process. Engineers work on AI, data infrastructure, and scalable systems.
- **Interview process**: Typically 3–5 interviews (behavioral + technical) plus a founders interview; practical exercises and reference checks.

## Sources
1. [Clay.com – Careers](https://www.clay.com/careers)
2. [Clay.com – About](https://www.clay.com/about)
3. [Clay.com – Main Site](https://www.clay.com/)
4. [LinkedIn – Clay (Clay Labs Inc.)](https://www.linkedin.com/company/grow-with-clay)

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